InfluxMD
About InfluxMD
Influx MD is an all-in-one sales and marketing solution designed for healthcare professionals from solo, group, or hospital medical programs, with a built-in medical CRM. With tools for lead management, email marketing, form building, event scheduling, and online, self-service training and seminars, Influx MD provides medical practices with the tools needed generate and manage leads through marketing.
To aid with contact management, communication, and improved customer satisfaction, Influx MD provides an in-built customer relationship management (CRM) tool. Users can manage contacts from a database of leads with contact information mapped from other applications, and communications can be carried out through email integration or Influx MD’s in-built secure messaging service. Influx MD also facilitates lead management and marketing with tools including agent dashboards, lead source and engagement tracking, workflow management, an email campaign builder, marketing automation, campaign management, list segmentation, nurture campaigns, and more.
Education can be integrated into workflows by uploading and streaming video anywhere within a workflow or as an additional resource for patients to facilitate self learning. With the aim of engaging and motivating leads, Influx MD allows users to create or upload videos, virtual seminars, quizzes, surveys, and more, and track participation with automatic notes, test scores, and completion reports.
Key benefits of InfluxMD
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Reviews
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- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Influx is a useful tool for healthcare professionals
Reviewed on 2020/02/24
Overall, Influx MD is a useful addition to many healthcare settings.
Overall, Influx MD is a useful addition to many healthcare settings.
Pros
A few clinical sites that I was at used Influx, and it was rather useful. It is HIPPA compliant which makes data sharing seamless.
Cons
There were times where the software would freeze, and it took a bit to get used to the interface but overall it was a useful tool.
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Influx MD review
Reviewed on 2023/04/10
Pros
I like the quality and the ease of use of Influx MD especially its tracking option. They have a very great support team.
Cons
It has errors sometimes especially when we try to integrate it with our scheduling platform.
- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Product limitations exacerbated by major customer service challenges
Reviewed on 2021/09/24
Our biggest concern (and ultimately the primary reason for terminating our contract) was the...
Our biggest concern (and ultimately the primary reason for terminating our contract) was the terrible customer service we received. We started with one primary contact during the onboarding process, and after we had multiple questions related to development, a developer seemed to step in as our primary contact going forward. He was consistently rude, dismissive, and defensive--despite every attempt to have an open conversation about how we could repair the relationship and better partner moving forward. When we pointed out errors that needed to be fixed, it was often responded to with finger-pointing the blame towards someone on our team. It was very frustrating, and we made many compromises during our set-up process simply out of the desire to be finished with the constant communication headaches.
We chose InfluxMD, in part, because of the positive reviews we read during our research. We wanted to do our part to ensure the other side of the experience is also represented, because our experience was anything but positive.
We have thankfully found a software partner who meets all the technical needs that InfluxMD could not accommodate, and who has a wonderful team who collaborates and partners well.
Pros
We were thrilled to find a HIPPA-compliant CRM software solution at such a reasonable price point. We read great reviews on multiple software sites, and the overall solution was positioned to us as user-friendly so that we would need limited support after implementation.
Cons
The software itself had some limitations when it came to customizations that met our process needs. Additionally, certain fields would become locked by the system once entered, and our users had to go through the InfluxMD ticketing process just to change basic field entry data, which is quite cumbersome when you consider that user error happens regularly, and the need to edit leads data also happens regularly.
Reporting capabilities were very disappointing. We had to initiate a new ticket/request for every basic reporting need, and the team delivered the bare minimum as far as the fields/output of the reports we did request. I highly recommend ensuring you get the reports you want prior to implementation, as this team seems to be "hands-off" when it comes to requests post-launch.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Software That Enables Rapid Growth
Reviewed on 2019/06/17
In a word, transformative. In certain types of medical practices, you need to screen a quite a few...
In a word, transformative. In certain types of medical practices, you need to screen a quite a few people to get to the people you can help. InfluxMD allowed my team to scale the number of people we engage with, while providing leads with a great experience.
We are on pace to doubling our practice from last year.
Pros
• Ability to customize the software to our specific process needs
• Customizable views for each agent, so each agent knows who they need to reach each day
• Ease of use – Everyone on the team, tech savvy or not, has quickly adopted to using InfluxMD
• Ability to text have text and email conversations with leads; all captured in the same place.
• Good reporting
• Very responsive support team
Cons
• Ability to go backward in the process. InfluxMD, once you have completed a step. We have designed around this, though we always have a small handful of exceptions.
• Integration with our EMR would be a great feature.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The software has helped increase business tremendously. It's been wonderful.
Reviewed on 2017/12/07
Increased patient volume and revenue.
Increased patient volume and revenue.
Pros
The lead tracking system and how IFX has been able to customize to our needs and workflows is exceptional. This software is so helpful in keeping track of patients progress through our program and education, they get to surgery more quickly. Getting this software has transformed our practice in a very positive way.
Cons
In the beginning it was difficult for us making the transition because we had very particular workflows we wanted built in to the software, so it took a little bit of time and effort to get it customized just for us, but this is like with anything. So I don't really see this a fault but I don't really have any cons to offer.
InfluxMD FAQs
Below are some frequently asked questions for InfluxMD.Q. What type of pricing plans does InfluxMD offer?
InfluxMD offers the following pricing plans:
- Starting from: US$399.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Starting at $399/mo 15% discount for annual payment
Q. Who are the typical users of InfluxMD?
InfluxMD has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does InfluxMD support?
InfluxMD supports the following languages:
English
Q. Does InfluxMD support mobile devices?
InfluxMD supports the following devices:
Q. What other apps does InfluxMD integrate with?
InfluxMD integrates with the following applications:
InfluxMD, Keap, Mindee, Twilio, ZooM
Q. What level of support does InfluxMD offer?
InfluxMD offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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Healthcare CRM Software
