Innkeeper's Advantage

Innkeeper's Advantage
About Innkeeper's Advantage
Innkeeper's Advantage was specifically designed to help bed & breakfast, boutique hotel, vacation cabin or vacation rental owners get more direct bookings and easily manage reservations, rates and availability. Get a custom branded website, fully featured reservation system, rate management, packages, deals, guest messaging, point of sale, channel management across third party booking sites, online marketing features, and more. It all works together.
Our professional web designers will create a beautiful, custom branded website designed to attract your perfect guests and make it easy for them to book online. Guests book from any web page and they never leave your domain to book.
Key benefits of Innkeeper's Advantage
- Our professional custom web designs get attention and convey the unique experience of each inn.
- Search engine optimization experts (SEO) will help your website rank on search engines like Google, Bing and more.
- The integrated design lets guests see your location, experience, amenities, rates, availability and deals all at a glance. Guests never leave your domain to book.
- Our excellent rate management system gives you maximum control of your rates. Use seasonal schedules, manual updates, coupons, automatic discounts, multiple rate plans and yield management rules. You decide how simple or sophisticated your rate management should be!
- Real-time rate updates are instantly reflected on your Website, booking engine and even on 3rd party OTA's
- Built-in channel management allows you to automatically control your OTA rates and availability from your own control panel
- The built-in client database provides extensive guest profiles, contact information, booking history, anniversaries & birthdays, and more.
- Automatically trigger email & SMS (texting) communications based on booking dates, check-in and check-out dates without manual effort.
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Reviews
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- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
When intuition pays off
Reviewed on 2018/09/26
Since our property is so unusual, we have had to work out guest misconceptions with OTA travelers...
Since our property is so unusual, we have had to work out guest misconceptions with OTA travelers and Innkeepers has been right there to help me avoid bad reviews/cancellations - OTA cancellations are down from 50% in the first year to less than 20%. That is good results. Every step from website setup to getting through our first year, Innkeepers was there when I needed them to pull me off the cliff and set me on a good path where our business is growing and we are getting really fabulous reviews, which we know will build business year by year. Their integrity is unquestionable and there is so much value-added support that I am getting more and more independent as time goes by. I completely trust the advice and marketing I get from every person at Innkeepers and the website gets great comments all the time from our guests.
Pros
Unbeatable price
Value-added support for my startup BnB to help us avoid marketing that does not bear fruit
Accessible when questions arise
Well-thought out applications that are intuitive i.e., the calendar
Yield management system will make future business management a snap
Reports exportable
Marketing/SEO knowledge
Gorgeous Website, easy to use for guests on all platforms
Extremely stable (no downtime)
Cons
- It takes awhile to become fluent in the system since it is so robust.
- Some guests struggle with the reservation system - it's maybe not so obvious that they have to start by entering the dates of stay to have the system work fluidly.
- Every once in a while a guest will lose the last step in the reservation process - hard to tell if this is operator error or a loss of connection over a mobile phone or what. Typically they call me and a few minutes on the phone works it out - I've never had an instance where the reservation didn't book.

- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Great product that they keep evolving and awesome customer support.
Reviewed on 2018/03/29
Pros
I love that the reservation system and the website are seamless, meaning the user never leaves my website. Innkeepers Advantage is constantly adding new functionality to the product while keeping the cost very reasonable. Their customer support is awesome and timely.
Being a Software Engineer myself, I did quite a lot of due diligence when looking to replace my reservation system back in 2013. When I found Innkeepers Advantage, it was a no brainer! The other reservations systems cost more and did less.
Yes, you can get cheaper reservation systems. But I guarantee none will have the functionality of Innkeepers Advantage or the level of Customer Support of Innkeepers Advantage. As with most software, you get what you pay for. Innkeepers Advantage is perfectly priced. And, with all the new features added, you can tell they are serious about making it the best product on the market.
I highly recommend any accommodation looking for a new reservation system to give Innkeepers Advantage a serious look.
Cons
That I didn't develop it myself. When I am done with innkeeping, I hope they will consider allowing me to work for them! Yes, I'm serious about that!

- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great for B&B, not great for hotel
Reviewed on 2021/03/09
Pros
They built our hotel website for us. I am pretty sure this is built using an opensource Drupal module.
Cons
It is really made for a B&B. Lists every room. Not possible to book a room type. Integration or reconciling cash was not really possible.
Response from Impactiv
Jason, Thank you for taking the time to review our product. Since you have not used our system for almost a year, I want to update you on how it currently works.
Innkeeper's Advantage is still great for B&Bs, cottages & vacation rentals. as it has been since 2007. We now also have great functionality to support hotels.
Now the system supports online booking by room types (King, Queen, Full, etc.). It automatically optimizes the calendar for the best stay configurations.
We have also added a complete self-check-in suite comprised of remote lock connections, e-signing, and automated text messaging.
Our extensive cash reports were designed to meet generally accepted accounting principles (GAAP) and support a full nightly reconciliation process and exports for accounting.
Our hotel customers are enjoying these new features at a very competitive price.
We hope you have a safe and successful 2021 travel season. Take Care!
Cindy Bachmann
Innkeeper's Advantage
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Unrivaled ease of use with fantastic comprehensive tools
Reviewed on 2019/09/27
Due to circumstances beyond my control when I began managing the Inn there was no one available to...
Due to circumstances beyond my control when I began managing the Inn there was no one available to teach or train me at the Inn itself. Innkeeper's Advantage answered all the questions I had and allowed me to learn how to manage the business thanks to the fantastic customer support and software itself working so well.
I honestly could not have succeeded without them.
Pros
As the Innkeeper of a small boutique hotel I rely on using this software several times a day. Color codes and symbols help me very quickly keep track of payments, notes from guests and notes from staff to keep everything humming along no matter how chaotic life gets during high tourist season.
The customer service at Innkeeper's Advantage is spectacular. Not only are any concerns addressed immediately, the tech support folks are patient and so often the issue was created by my ignorance and I never feel judged. Quite the opposite. Tutorials are offered at my convenience.
The software creator listens and improves on the software often adding new features that create greater ease of use and for the little hotel I manage that leads to greater profits.
I really am impressed with how well the software addresses the complexity of keeping track of reservations and payments. I love using the reports feature to help with book keeping.
I honestly would be lost without this software.
Cons
Not really a con for Innkeeper's Advantage- with advanced features I need to make the time to have a phone tutorial with tech support. It is always more than worth the effort to make the time!
Response from Impactiv
Wow, Thanks Maryann. We really enjoy working with you too. Thanks for sharing your comments.

- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great software for the price and support!
Reviewed on 2020/10/19
We love it!
We love it!
Pros
Integration was seamless, the interface is super easy to use once you get a training on it- not exactly intuitive but the customer support is quick and attentive and helps resolve issues promptly.
Its visually very appealing and the graphic design team has a great eye.
Very affordable and there's even an option for a monthly marketing package where the team writes blogs and posts on your behalf to keep the website at the top of the google search bars!
Cons
My only complaint is that I would like to have more access to updating header images/ text but I think that might open up a can of worms so perhaps it's best to let the professionals make the bigger changes to the website so I don't mess it up.
An App to use Innkeepers on a smart phone would be stellar !
Response from Impactiv
Thanks so much for your comments Elsa, and you are right that the header of any website is a little more challenging to work on and keep it looking good. We are always happy to help you with that. Also, we do have a mobile administrative interface that is great for handling reservations when you are not in your office. You just need to log into your system from your phone to get started.
We appreciate your business!
Cindy Bachmann
Innkeepers Advantage
Innkeeper's Advantage FAQs
Below are some frequently asked questions for Innkeeper's Advantage.Q. What type of pricing plans does Innkeeper's Advantage offer?
Innkeeper's Advantage offers the following pricing plans:
- Starting from: US$67.95/month
- Pricing model: Subscription
- Free Trial: Not Available
Monthly subscription starting at $54.95/month. Pricing based on number of rooms, channels, packages, and add ons. Contact Innkeeper's Advantage for a custom pricing quote.
Q. Who are the typical users of Innkeeper's Advantage?
Innkeeper's Advantage has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does Innkeeper's Advantage support?
Innkeeper's Advantage supports the following languages:
English
Q. Does Innkeeper's Advantage support mobile devices?
Innkeeper's Advantage supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Innkeeper's Advantage integrate with?
Innkeeper's Advantage integrates with the following applications:
Breezeway, Google Ads, National Discount Merchant Services, SignRequest, Twilio
Q. What level of support does Innkeeper's Advantage offer?
Innkeeper's Advantage offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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