About eZee Reservation

eZee Reservation is a secure (PCI DSS certified) online booking / reservation system and channel manager designed to help hotels of all sizes engage and convert website traffic into confirmed, commission-free bookings via their own websites.

Core features include a responsive booking engine, payment gateway options, inventory management, affiliate tracking, yield management, email tracking, PMS integration, and more.

Pricing starting from:

US$29,00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of eZee Reservation

  • eZee Reservation integrates with eZee Cloud PMS and eZee Channel Manager as well as a variety of third party solutions via API.

  • Hotels can collect and publish guest reviews online in order to attract and encourage further bookings.

  • eZee Reservation provides features for interaction with guests not only during, but before and after their stays.

  • Devices

    Business size

    S M L

    Markets

    United Arab Emirates, Angola, Argentina, Australia, Burkina Faso, Burundi, Benin, Bolivia, Brazil, Botswana, Canada, Congo - Kinshasa, Central African Republic, Congo - Brazzaville, Chile, Cameroon, China, Colombia, Cape Verde, Germany, Djibouti, Algeria, Ecuador, Egypt, Eritrea, Ethiopia, Falkland Islands, France, Gabon, United Kingdom, French Guiana, Ghana, Gambia, Guinea, Equatorial Guinea, Guinea-Bissau, Guyana, Ireland, India, Italy, Japan, Kenya, Comoros, Liberia, Lesotho, Libya, Morocco, Madagascar, Mali, Mauritania, Mauritius, Malawi, Mexico, Mozambique, Namibia, Niger, Nigeria, Netherlands, New Zealand, Peru, Philippines, Paraguay, Réunion, Rwanda, Seychelles, Sudan, Singapore, St. Helena, Sierra Leone, Senegal, Somalia, Suriname, São Tomé & Príncipe, Eswatini, Chad, Togo, Tunisia, Tanzania, Uganda, United States, Uruguay, Venezuela, Mayotte, South Africa, Zambia, Zimbabwe

    Supported Languages

    English

    Pricing starting from:

    US$29,00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    eZee Reservation Software - eZee Reservation's booking engine
    eZee Reservation Software - eZee Reservation's booking engine
    eZee Reservation Software - Up-sell extras at the point of booking
    eZee Reservation Software - Offer discounts to prospective guests
    eZee Reservation Software - Display prices in multiple currencies
    eZee Reservation Software - Collect and publish guest reviews online
    View 7 more
    eZee Reservation video
    eZee Reservation Software - eZee Reservation's booking engine eZee Reservation Software - eZee Reservation's booking engine eZee Reservation Software - Up-sell extras at the point of booking eZee Reservation Software - Offer discounts to prospective guests eZee Reservation Software - Display prices in multiple currencies eZee Reservation Software - Collect and publish guest reviews online

    Features

    Total features of eZee Reservation: 33

    • API
    • Activities Booking
    • Activity Dashboard
    • Alerts/Notifications
    • Availability Management
    • Booking Management
    • Booking Notes
    • CRM
    • Channel Management
    • Credit Card Processing
    • Customer History
    • Customer Support
    • Customizable Branding
    • Discount Management
    • Electronic Payments
    • Group Reservations
    • Loyalty Program
    • Multi-Channel Management
    • Multi-Currency
    • Multi-Language
    • Online Booking
    • Payment Processing
    • Promotions Management
    • Rate Management
    • Ratings / Reviews
    • Real-time Updates
    • Reporting & Statistics
    • Reservations Management
    • Room Booking
    • Social Media Integration
    • Third Party Booking
    • Third Party Integrations
    • Website Integration

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    Reviews

    Overall rating

    4,5 /5
    (104)
    Value for Money
    4,5/5
    Features
    4,5/5
    Ease of Use
    4,4/5
    Customer Support
    4,6/5

    Already have eZee Reservation?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 104
    Issouf J.
    Overall rating
    • Company size: 201-500 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    A holisitc application covers everything needed for a small to very big hotel.

    Reviewed on 2018/05/13

    Consolidation all channels from where we were getting business. Adopting new technology there by...

    Consolidation all channels from where we were getting business. Adopting new technology there by getting more business / occupancy ratio increased.

    Pros

    I have been user of Ultimate version. one of the application is The software provided by this company is very easy to use and it has many functionality. I like the functionality of house keeping and many reports for effective day to day management. The service provided by Cloud Developer is worth noting. He provided 24/7 365 days excellent service from the date we were in contact with him. He helped us to quickly go live with minimum down time. Always available when needed over phone, email, online web-chat and also on whatsapp. very impressive and satisfied as a ezee customer.

    Cons

    In the Stayview, when i hover on a reservations, i would be nice to see the reservation details instead of clicking on it to see.

    Response from eZee Technosys

    Hi Issouf, thank you so much for such an amazing review. We're lucky to serve a customer like you, and glad to know that your revenue has increased because of adopting our technology. You can get the reservation details if you hover on a small arrow which is shown on a reservation on Stay View. Your account manager will guide you well for this. For any suggestions or feedbacks, you can always write to us at [email protected] Regards, Team eZee.

    Edmond G.
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    I has been fine

    Reviewed on 2018/04/04

    Pros

    Flexibility within the system and all the option needed mostly are found within the system, also the track of every movement is a special thing of the system

    Cons

    integration process it takes longer than it is though also a tutorial should be provided by ezee team at the instalation and implementation of the system in addition to this the problem with the fiscal printers should be fixed

    Response from eZee Technosys

    Hi Edmond. We are glad to see your review here. Regarding the cons, we are sorry to hear that you have faced some issues with the integration and it took a longer time. Usually, interface are dependant on information available from 3rd party and so there can be cases whereby the information is not available from the vendor and hence it takes time to complete. We are also working on the how to tutorials for products. They will be added on our YouTube channel as soon as they are ready to be published. You can also check with our support team if they have any gifs/videos created for functions you are looking for. We will be happy to share them.

    Pareen L.
    Overall rating
    • Industry: Hospitality
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 1.0 /10

    Bad support, overcharged in billing, wrong bills

    Reviewed on 2019/03/09

    Worst experience ever with any software company. The software is really buggy but their team was...

    Worst experience ever with any software company. The software is really buggy but their team was good and supportive about 3 years ago when we used their software at our first hostel. But last one year has been bad because they have been consistently trying to overcharge us.

    Pros

    The software is decent. There are tons of bugs but the support team solves them over a few days most of the times.

    Cons

    Billing and payments is their biggest problem. They have been trying to overcharge us. They tried to bill us for the bookings that were void in January 2019. After our email, they changed the bill amount. Now in March 2019, they have again re-issued an invoice based on our bookings that were No Shows or Cancelled. Support hasn't responded on our queries for 4 days now but we keep getting "reminders" to pay up. This never happened with us before but I think this is their latest way to make money.

    Some invoices have a 30 days due date, some have 15 days due date. These things just change as per their whims and fancies.

    They send invoices without the company's legal entity name. They change the legal entity name without any verification of whom they have signed the contract with. Billing should be in the name of the legal entity that they have the contract with. But just email their team and they will raise a bill for Disney if someone told them so.

    Staff (account manager and billing team) changes every few months. The new person doesn't know anything that happened with previous team.

    They say 24x7 support but it is not. Only call center employees with limited understanding of their own product are available at night or on weekends. They cannot solve any bugs, just raise tickets and wait.

    Response from eZee Technosys

    Hi Pareen,
    We apologise for the inconvenience caused to you while dealing with our support team. Billing is an ever evolving process, and we're sure even you will agree with it. The change in legal entity was not immediate, and we believe we had informed all our customers beforehand. However, we regret the inconvenience caused to you during the process. We wished the process could go smoother with your utmost co-operation. Regarding the bugs in the software, it is the standard process of any organisation to solve things in an easy manner. We'd request you to keep patience as per the minimal turn around time required for any issue to be resolved. We're sure that with co-operation from both ends, this can turn very fruitful. Other than this, we're always open to suggestions at [email protected]
    Regards,
    Team eZee.

    David W.
    Overall rating
    • Industry: Hospitality
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    26 room hotel expanding to 115 rooms. Ezee provides functionality of the big players at a...

    Reviewed on 2017/09/11

    Cost savings over other vendors. Got rid of 3 vendors, now all modules from Ezee.

    Cost savings over other vendors. Got rid of 3 vendors, now all modules from Ezee.

    Pros

    Fully integrated, we use all modules including POS terminals. Easy to train new Operators on Ezee Res and POS terminals

    Cons

    Limited 3rd party peripheral integrations, but improving all the time. The POS GUI could be improved. It's clunky, but robust.

    Response from eZee Technosys

    Hey David, what an amazing feedback! We are super-delighted to hear this. We are so happy that you are heavily expanding your property. Congratulations! And happier that our solutions are fitting your operations effortlessly. Rest assured, we¿ll keep them robust, just the way you need it. And yes, the POS UI had been a little clunky, that¿s why we are re-designing it. And soon we¿ll share it with you guys. Do drop by and say hello to us at [email protected] We¿d love to have a chat with you. See you around, Team eZee.

    Bharath V.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    ezee is doing great what they are up to.

    Reviewed on 2018/05/11

    Pros

    ezee provides plenty of facilities and functions for a booking engine with more cost effective. Love the revamped new design

    Cons

    As I am UI/UX Designer in my point of you... the panel can be made wide easier and quite understandable. if ezee starts a payment gateway with good features and cost effective in near future ASAP, The Hotels may get all features at one place that can help to optimize and done things sooner.

    Response from eZee Technosys

    Hi Bharath, thank you for your feedback and suggestions. We have passed your UI/UX suggestions to our product design team, and they will definitely look into it to make our product more user friendly. We already have an exhaustive list of payment gateways integrated with our solutions along with several other third-party integrations, which makes your operations smoother. Currently our focus lies in enhancing our products with new features and more. Do stay tuned. Do keep giving your valuable suggestions at [email protected] Regards, Team eZee.

    Showing 5 reviews of 104 Read all reviews

    eZee Reservation FAQs

    Below are some frequently asked questions for eZee Reservation.

    eZee Reservation offers the following pricing plans:

    Pricing scales with number of rooms. For example: Up to 10 rooms: Principal (Booking Engine): $29/month Prime (Channel Manager): $39/month Premium (Booking Engine + Channel Manager) : $68/month Up to 50 rooms: Principal (Booking Engine): $49/month Prime (Channel Manager): $79/month Premium (Booking Engine + Channel Manager) : $128/month Up to 100 rooms: Principal (Booking Engine): $59/month Prime (Channel Manager): $99/month Premium (Booking Engine + Channel Manager) : $158/month

    eZee Reservation has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    eZee Reservation supports the following languages:

    English

    eZee Reservation supports the following devices:

    eZee Reservation integrates with the following applications:

    Authorize.Net, Facebook for Business, Google Analytics 360, PayPal

    eZee Reservation offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

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