eZee Reservation

Online Reservation System for hotels

4,5 /5 (104 reviews) Write a Review!

eZee Reservation Overview

What is eZee Reservation?

eZee Reservation is a secure (PCI DSS certified) online booking / reservation system and channel manager designed to help hotels of all sizes engage and convert website traffic into confirmed, commission-free bookings via their own websites.

Core features include a responsive booking engine, payment gateway options, inventory management, affiliate tracking, yield management, email tracking, PMS integration, and more.

eZee Reservation Overview

Pricing

Starting from
US$29,00/month

Pricing options

Free Trial
Subscription
Value for money

Pricing scales with number of rooms. For example:

Up to 10 rooms:

Principal (Booking Engine): $29/month

Prime (Channel Manager): $39/month

Premium (Booking Engine + Channel Manager) : $68/month

Up to 50 rooms:

Principal (Booking Engine): $49/month

Prime (Channel Manager): $79/month

Premium (Booking Engine + Channel Manager) : $128/month

Up to 100 rooms:

Principal (Booking Engine): $59/month

Prime (Channel Manager): $99/month

Premium (Booking Engine + Channel Manager) : $158/month


eZee Reservation Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

eZee Reservation's booking engine
eZee Reservation's booking engine
Up-sell extras at the point of booking
Offer discounts to prospective guests
Display prices in multiple currencies
Collect and publish guest reviews online
eZee Reservation video eZee Reservation screenshot: eZee Reservation's booking engine eZee Reservation screenshot: eZee Reservation's booking engine eZee Reservation screenshot: Up-sell extras at the point of booking eZee Reservation screenshot: Offer discounts to prospective guests eZee Reservation screenshot: Display prices in multiple currencies eZee Reservation screenshot: Collect and publish guest reviews online

eZee Reservation Reviews

eZee Reservation Reviews

Overall rating
4,5
/
5
Excellent
68

Very good
28

Average
4

Poor
1

Terrible
3

Value for Money
4,5
Features
4,5
Ease of Use
4,4
Customer Support
4,6
92% recommended this app
Issouf J.

A holisitc application covers everything needed for a small to very big hotel.

Consolidation all channels from where we were getting business. Adopting new technology there by getting more business / occupancy ratio increased.


Edmond G.

I has been fine


Pareen L.

Bad support, overcharged in billing, wrong bills

Worst experience ever with any software company. The software is really buggy but their team was good and supportive about 3 years ago when we used their software at our first hostel. But last one year has been bad because they have been consistently trying to overcharge us.


David W.

26 room hotel expanding to 115 rooms. Ezee provides functionality of the big players at a...

Cost savings over other vendors. Got rid of 3 vendors, now all modules from Ezee.


Bharath V.

ezee is doing great what they are up to.


Issouf J.
Company size: 201-500 Employees

A holisitc application covers everything needed for a small to very big hotel.

Used Daily for 6-12 months
Reviewed on 2018/05/13
Review Source: Capterra

Consolidation all channels from where we were getting business. Adopting new technology there by getting more business / occupancy ratio increased.

Pros

I have been user of Ultimate version. one of the application is The software provided by this company is very easy to use and it has many functionality. I like the functionality of house keeping and many reports for effective day to day management. The service provided by Cloud Developer is worth noting. He provided 24/7 365 days excellent service from the date we were in contact with him. He helped us to quickly go live with minimum down time. Always available when needed over phone, email, online web-chat and also on whatsapp. very impressive and satisfied as a ezee customer.

Cons

In the Stayview, when i hover on a reservations, i would be nice to see the reservation details instead of clicking on it to see.

Response from eZee Technosys

Hi Issouf, thank you so much for such an amazing review. We're lucky to serve a customer like you, and glad to know that your revenue has increased because of adopting our technology. You can get the reservation details if you hover on a small arrow which is shown on a reservation on Stay View. Your account manager will guide you well for this. For any suggestions or feedbacks, you can always write to us at [email protected] Regards, Team eZee.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Edmond G.

I has been fine

Used Daily for 2+ years
Reviewed on 2018/04/04
Review Source: Capterra

Pros

Flexibility within the system and all the option needed mostly are found within the system, also the track of every movement is a special thing of the system

Cons

integration process it takes longer than it is though also a tutorial should be provided by ezee team at the instalation and implementation of the system in addition to this the problem with the fiscal printers should be fixed

Response from eZee Technosys

Hi Edmond. We are glad to see your review here. Regarding the cons, we are sorry to hear that you have faced some issues with the integration and it took a longer time. Usually, interface are dependant on information available from 3rd party and so there can be cases whereby the information is not available from the vendor and hence it takes time to complete. We are also working on the how to tutorials for products. They will be added on our YouTube channel as soon as they are ready to be published. You can also check with our support team if they have any gifs/videos created for functions you are looking for. We will be happy to share them.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Pareen L.
Industry: Hospitality
Company size: 2-10 Employees

Bad support, overcharged in billing, wrong bills

Used Daily for 2+ years
Reviewed on 2019/03/09
Review Source: Capterra

Worst experience ever with any software company. The software is really buggy but their team was good and supportive about 3 years ago when we used their software at our first hostel. But last one year has been bad because they have been consistently trying to overcharge us.

Pros

The software is decent. There are tons of bugs but the support team solves them over a few days most of the times.

Cons

Billing and payments is their biggest problem. They have been trying to overcharge us. They tried to bill us for the bookings that were void in January 2019. After our email, they changed the bill amount. Now in March 2019, they have again re-issued an invoice based on our bookings that were No Shows or Cancelled. Support hasn't responded on our queries for 4 days now but we keep getting "reminders" to pay up. This never happened with us before but I think this is their latest way to make money.

Some invoices have a 30 days due date, some have 15 days due date. These things just change as per their whims and fancies.

They send invoices without the company's legal entity name. They change the legal entity name without any verification of whom they have signed the contract with. Billing should be in the name of the legal entity that they have the contract with. But just email their team and they will raise a bill for Disney if someone told them so.

Staff (account manager and billing team) changes every few months. The new person doesn't know anything that happened with previous team.

They say 24x7 support but it is not. Only call center employees with limited understanding of their own product are available at night or on weekends. They cannot solve any bugs, just raise tickets and wait.

Response from eZee Technosys

Hi Pareen,
We apologise for the inconvenience caused to you while dealing with our support team. Billing is an ever evolving process, and we're sure even you will agree with it. The change in legal entity was not immediate, and we believe we had informed all our customers beforehand. However, we regret the inconvenience caused to you during the process. We wished the process could go smoother with your utmost co-operation. Regarding the bugs in the software, it is the standard process of any organisation to solve things in an easy manner. We'd request you to keep patience as per the minimal turn around time required for any issue to be resolved. We're sure that with co-operation from both ends, this can turn very fruitful. Other than this, we're always open to suggestions at [email protected]
Regards,
Team eZee.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 1.0/10

David W.
Industry: Hospitality
Company size: 51-200 Employees

26 room hotel expanding to 115 rooms. Ezee provides functionality of the big players at a lower cost

Used Daily for 2+ years
Reviewed on 2017/09/11
Review Source: Capterra

Cost savings over other vendors. Got rid of 3 vendors, now all modules from Ezee.

Pros

Fully integrated, we use all modules including POS terminals. Easy to train new Operators on Ezee Res and POS terminals

Cons

Limited 3rd party peripheral integrations, but improving all the time. The POS GUI could be improved. It's clunky, but robust.

Response from eZee Technosys

Hey David, what an amazing feedback! We are super-delighted to hear this. We are so happy that you are heavily expanding your property. Congratulations! And happier that our solutions are fitting your operations effortlessly. Rest assured, we¿ll keep them robust, just the way you need it. And yes, the POS UI had been a little clunky, that¿s why we are re-designing it. And soon we¿ll share it with you guys. Do drop by and say hello to us at [email protected] We¿d love to have a chat with you. See you around, Team eZee.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Bharath V.
Industry: Information Technology & Services
Company size: 2-10 Employees

ezee is doing great what they are up to.

Used Daily for 1+ year
Reviewed on 2018/05/11
Review Source: Capterra

Pros

ezee provides plenty of facilities and functions for a booking engine with more cost effective. Love the revamped new design

Cons

As I am UI/UX Designer in my point of you... the panel can be made wide easier and quite understandable. if ezee starts a payment gateway with good features and cost effective in near future ASAP, The Hotels may get all features at one place that can help to optimize and done things sooner.

Response from eZee Technosys

Hi Bharath, thank you for your feedback and suggestions. We have passed your UI/UX suggestions to our product design team, and they will definitely look into it to make our product more user friendly. We already have an exhaustive list of payment gateways integrated with our solutions along with several other third-party integrations, which makes your operations smoother. Currently our focus lies in enhancing our products with new features and more. Do stay tuned. Do keep giving your valuable suggestions at [email protected] Regards, Team eZee.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8,7/10
Based on 104 user ratings
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eZee Reservation Pricing

eZee Reservation Pricing

Starting from
US$29,00/month
Free Trial
Subscription
Value for money

Pricing scales with number of rooms. For example:

Up to 10 rooms:

Principal (Booking Engine): $29/month

Prime (Channel Manager): $39/month

Premium (Booking Engine + Channel Manager) : $68/month

Up to 50 rooms:

Principal (Booking Engine): $49/month

Prime (Channel Manager): $79/month

Premium (Booking Engine + Channel Manager) : $128/month

Up to 100 rooms:

Principal (Booking Engine): $59/month

Prime (Channel Manager): $99/month

Premium (Booking Engine + Channel Manager) : $158/month

Pricing scales with number of rooms. For example:

Up to 10 rooms:

Principal (Booking Engine): $29/month

Prime (Channel Manager): $39/month

Premium (Booking Engine + Channel Manager) : $68/month

Up to 50 rooms:

Principal (Booking Engine): $49/month

Prime (Channel Manager): $79/month

Premium (Booking Engine + Channel Manager) : $128/month

Up to 100 rooms:

Principal (Booking Engine): $59/month

Prime (Channel Manager): $99/month

Premium (Booking Engine + Channel Manager) : $158/month

Value for Money
4,5/5
Based on 104 user ratings
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eZee Reservation Features

eZee Reservation Features

API
Activity Dashboard
Automatic Notifications
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Channel Management
Credit Card Processing
Discount Management
Electronic Payments
Inventory Management
Invoice Management
Online Booking Integration
Price Management
Promotions Management
Reporting & Statistics
Reservations Management
Room Booking
Third Party Integration
Features
4,5/5
Based on 104 user ratings
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Categories

Additional information for eZee Reservation

Additional information for eZee Reservation

Key features of eZee Reservation

  • API availability
  • Activities booking
  • Agent & corporate contracting
  • Automatic notifications
  • Availability management
  • Booking confirmation
  • Booking management
  • Booking notes
  • CRM
  • Channel management
  • Client website integration
  • Credit Card Processing
  • Customizable branding
  • Deals for frequent guests
  • Discount Management
  • Electronic Payments
  • Email notifications
  • Email tracking
  • GDS / OTA integration
  • Guest history
  • Guest management
  • Guest ratings & reviews
  • Housekeeping scheduling
  • Main dashboard
  • Mobile booking alerts
  • Multi-channel management
  • Multi-currency
  • Multi-language
  • Multiple rate plans
  • Online booking
  • Onsite payment processing
  • PCI DSS compliance
  • Payment plans
  • Payment processing
  • Price widget
  • Reporting & statistics
  • Reputation management
  • Reservations management
  • Revenue reporting
  • Room booking
  • Single / group reservations
  • Third party booking
  • Third party integration
  • Transaction monitoring
  • Website integration
  • Yield management

Benefits

  • eZee Reservation integrates with eZee Cloud PMS and eZee Channel Manager as well as a variety of third party solutions via API.

  • Hotels can collect and publish guest reviews online in order to attract and encourage further bookings.

  • eZee Reservation provides features for interaction with guests not only during, but before and after their stays.

  • eZee Reservation FAQs

    eZee Reservation FAQs

    Below are some frequently asked questions for eZee Reservation.

    Q. What type of pricing plans does eZee Reservation offer?

    eZee Reservation offers the following pricing plans:

    Starting from: US$29,00/month

    Pricing model: Subscription

    Free Trial: Available

    Pricing scales with number of rooms. For example: Up to 10 rooms: Principal (Booking Engine): $29/month Prime (Channel Manager): $39/month Premium (Booking Engine + Channel Manager) : $68/month Up to 50 rooms: Principal (Booking Engine): $49/month Prime (Channel Manager): $79/month Premium (Booking Engine + Channel Manager) : $128/month Up to 100 rooms: Principal (Booking Engine): $59/month Prime (Channel Manager): $99/month Premium (Booking Engine + Channel Manager) : $158/month

    Q. What are the main features of eZee Reservation?

    eZee Reservation offers the following features:

    • API availability
    • Activities booking
    • Agent & corporate contracting
    • Automatic notifications
    • Availability management
    • Booking confirmation
    • Booking management
    • Booking notes
    • CRM
    • Channel management
    • Client website integration
    • Credit Card Processing
    • Customizable branding
    • Deals for frequent guests
    • Discount Management
    • Electronic Payments
    • Email notifications
    • Email tracking
    • GDS / OTA integration
    • Guest history
    • Guest management
    • Guest ratings & reviews
    • Housekeeping scheduling
    • Main dashboard
    • Mobile booking alerts
    • Multi-channel management
    • Multi-currency
    • Multi-language
    • Multiple rate plans
    • Online booking
    • Onsite payment processing
    • PCI DSS compliance
    • Payment plans
    • Payment processing
    • Price widget
    • Reporting & statistics
    • Reputation management
    • Reservations management
    • Revenue reporting
    • Room booking
    • Single / group reservations
    • Third party booking
    • Third party integration
    • Transaction monitoring
    • Website integration
    • Yield management

    Q. Who are the typical users of eZee Reservation?

    eZee Reservation has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does eZee Reservation support?

    eZee Reservation supports the following languages:

    English

    Q. What type of pricing plans does eZee Reservation offer?

    eZee Reservation has the following pricing plans:

    Subscription

    Q. Does eZee Reservation support mobile devices?

    We do not have any information about what devices eZee Reservation supports

    Q. What other apps does eZee Reservation integrate with?

    eZee Reservation integrates with the following applications:

    Authorize.net, Facebook, Google Analytics, MYOB Essentials, PayPal, eZee Centrix

    Q. What level of support does eZee Reservation offer?

    eZee Reservation offers the following support options:

    Phone Support, Online Support, FAQs, Video Tutorials, Knowledge Base