Sovos Intelligent Compliance Cloud

Pros

Intuitive interface and robust help menu means that even if you don't know how to complete something you can figure things out fairly quickly.

Cons

Does not have the ability to utilize an import for W2C forms.

Pros

It allows for you to make changes to tax after the transaction goes through - for instance, if we put in a sales order but then a customer remits their tax exemption cert, we can go back in and adjust without having to completely refund what we charged initially, just to re-charge them the correct amount.

Cons

They are never clear on what is what - there are so many names and vocab to their different portals, and programs. I never know what they are talking about, and they do not offer up great explanations either.

Pros

Reporting tools are helpful. Overall logic works well.

Cons

User experience can be drastically improved, feels like the end user was not kept in mind for the design aspect. It should be simple and easy to use and its really not, to much information and it isn't organized in a manner to maximize this info. Threshold reporting for various jurisdictions is a must and is missing.

Pros

The software does what it is supposed to, it correctly calculates sales tax even on complex transactions. We use the program to calculate tax, store resale and exemption certificates and file our returns in 26 states.

Cons

the software is not one software and it really shows. If you are storing resale & exemption certificates they goes into one program. Once it is in the system it is transferred to another system. You can change the reason for exemption, let's say you pick educational but it should have been government. you need to go to another system, make the change there, then go back to the fist system and make the same change there. This follows across the whole platform, we use a certificate manager, tax determination, reporting, and tax filing. Each of these is a separate system and they don't talk to each other.

Pros

The software is pretty easy to understand and has most of the features you could want. For the features it doesn't have, there is usually a workaround that you can do that will allow you to collect and report the tax the way you need to.

Cons

The Sovos help desk is abysmal. When I run into an issue, my experience has been that the help desk will prioritize closing the ticket rather than helping the customer. I usually end up fixing the problem myself for one reason or another. Usually it's because the help desk says that my problem is not actually a problem, and they will therefore not be fixing it. However, sometimes I fix the issue myself because the help desk can't figure out what went wrong to cause the issue.