AIhelp

BEST In-App Messaging & Operations for AI Customer Support

4,4 /5 (5 reviews) Write a Review!

AIhelp Overview

What is AIhelp?

AIhelp is a customizable in-app customer support & SDK messaging tool with AI chatbot, designed to help businesses meet customer requirements and satisfaction. The customer support platform is designed to help businesses enhance customer satisfaction by providing tools for in-app messaging and operations via an AI chat bot, auto-check forms, push notifications, alerts, spotlight, app indexing, and more. It’s built for business that want to develop customer relationships that are more loyal, personal, and productive. AIhelp enable's users to provide personalized support using machine learning for powerful cloud-based analytics which aim to make it easier to drive higher rankings and retention.

AIhelp Overview

Pricing

Starting from
US$35,00/month

Pricing options

Free Trial
Subscription
Value for money

Basic: $39/member/month or $35/member/month for annual term

AI premium: $135/member/month or $129/member/month for annual term


AIhelp Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China, India, Brazil
Supported Languages
Arabic, Chinese (Simplified), Dutch, English, French and 6 others, German, Italian, Japanese, Korean, Russian, Spanish

Media

Business intelligence
Reporting and analytics
Automatic forms
Reviews management
AIhelp video AIhelp screenshot: Business intelligence AIhelp screenshot: Reporting and analytics AIhelp screenshot: Automatic forms AIhelp screenshot: Reviews management

AIhelp Reviews

AIhelp Reviews

Overall rating
4,4
/
5
Excellent
4

Very good
0

Average
0

Poor
1

Terrible
0

Value for Money
4
Features
4,4
Ease of Use
4,4
Customer Support
5
80% recommended this app
Freddy Z.

The multilingual support, including FAQ, Chat bot, Automated Form function help us and gamers...

improve efficiency and customer experience
know more and intime feedback from the market
save manpower cost


Chao W.

I have been using AIhelp for more than a year to engage, mange and create activities in the...

Higher engagement, loyal users and gamers satisfaction


Verified Reviewer

Not the best one around

Frustrating. From deployment to daily usage, it's a complete pain to try and find out that most options work just in part or not at all, and this comes from someone used to a fairly similar software (HelpShift) but that is ages ahead of it. If you're looking for a helpdesk/help center platform, this is not it. You'll find plenty of other tools that give a much richer and comfortable experience for a few bucks more.


Michelle Z.

I have been working with many other customer support platform, i never finish response and...


Wu J.

AIhelp review


Freddy Z.
Industry: Computer Games
Company size: 51-200 Employees

The multilingual support, including FAQ, Chat bot, Automated Form function help us and gamers a lot.

Used Daily for 1+ year
Reviewed on 2017/12/01
Review Source: Capterra

improve efficiency and customer experience
know more and intime feedback from the market
save manpower cost

Pros

Chat bot: it can help us solve most of the consulting questions
Automated Form: we can improve the account or payment issues sharply, collect info in one time, and compare with backend automately (before we use other software, which makes us crazy for too many round communications )
Alert: Alert function let us know loading or payment problems in minutes not by hours or day.
So good to recommend.

Cons

For our gamers, it is good to support more than 30 languages, but the backend operation now only support English, Chinese, Aribic, i hope you could add more language backend support, so that all of our team such as russian and french also will be happy to use their mother language for operation.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Chao W.
Industry: Internet
Company size: 11-50 Employees

I have been using AIhelp for more than a year to engage, mange and create activities in the game.

Used Daily for 1+ year
Reviewed on 2017/11/29
Review Source: Capterra

Higher engagement, loyal users and gamers satisfaction

Pros

Smart robot that easy to learn from users and support team. And costumizable and intelligence Form that help us to check users issues with no human support

Cons

It's all sound good with AIhelp platform I never get any complaining about their services. All the functions and backend platform is customizable and the AIhelp team really supportive.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Internet
Company size: 501-1 000 Employees

Not the best one around

Used Daily for 1-5 months
Reviewed on 2018/12/14
Review Source: Capterra

Frustrating. From deployment to daily usage, it's a complete pain to try and find out that most options work just in part or not at all, and this comes from someone used to a fairly similar software (HelpShift) but that is ages ahead of it. If you're looking for a helpdesk/help center platform, this is not it. You'll find plenty of other tools that give a much richer and comfortable experience for a few bucks more.

Pros

The possibility to have it's code embedded in a mobile app to provide hardware specks when creating a ticket from the device itself is really useful.

Cons

clunky, incredibly awkward to use, no user experience whatsoever,with poorly translated english version are just a few of the problems.

Response from ShareFun Network

Dear user,

Thank you for your feedback.
We are sorry that you did not get a pleasant experience. During the past time, we updated several versions of AIHelp, including translations of English/Japanese/Chinese/Arabic versions.

What's more, new functions such as AI with Machine Learning, Storyline, Form Automation, Mobile APP, CRM ect. had been developed and were appreciated by many top clients such as Tencent and Funplus.

Please have a free trial on website www.aihelp.net, and you could also mail to [email protected] or skype to: [email protected] for more information.

All the best to you.

AIHelp support team

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 2.0/10

Michelle Z.

I have been working with many other customer support platform, i never finish response and mange use

Used Daily for 6-12 months
Reviewed on 2017/12/05
Review Source: Capterra

Pros

Personalized support, Chat bot, Smart form, In-App operations and users review helped us to rank better and get users satisfaction

Cons

Indeed, i can not find anything bad in this platform, every single feature really professional I really enjoy it

Rating breakdown

Value for Money
Ease of Use
Customer Support

Wu J.
Industry: Information Technology & Services
Company size: 51-200 Employees

AIhelp review

Used Daily for 6-12 months
Reviewed on 2017/12/01
Review Source: Capterra

Pros

Software powerful, user-friendly, easy to understand, easy to use. Very good operation, excellent problem solving

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8/10
Based on 5 user ratings
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AIhelp Pricing

AIhelp Pricing

Starting from
US$35,00/month
Free Trial
Subscription
Value for money

Basic: $39/member/month or $35/member/month for annual term

AI premium: $135/member/month or $129/member/month for annual term

Basic: $39/member/month or $35/member/month for annual term

AI premium: $135/member/month or $129/member/month for annual term

Value for Money
4/5
Based on 5 user ratings
Compare value for money rating with alternatives
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AIhelp Features

AIhelp Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Multi-Language
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4,4/5
Based on 5 user ratings
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Categories

Additional information for AIhelp

Additional information for AIhelp

Key features of AIhelp

  • API
  • Automated Routing
  • Automatic Notifications
  • Business Analysis
  • Business Intelligence
  • CRM Integration
  • Chat
  • Community Forums
  • Contract / SLA Management
  • Custom Forms
  • Customer Analysis
  • Customer Engagement Center
  • Customer Experience Management
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Templates
  • Email Alerts
  • Email Integration
  • Email Templates
  • Forms Management
  • IT Service Desk
  • Inbox / Queue Management
  • Known Issue Management
  • Message Board
  • Multi-Channel Communication
  • Multiple Brands / Products
  • Prioritizing
  • Productivity Reporting
  • Queue Manager
  • Reporting & Statistics
  • Request Routing
  • Social Media Integration
  • Support Ticket Tracking
  • Tagging
  • Third Party Integration
  • Trouble Ticketing
  • Visual Analytics
  • Workflow Management

Benefits

  • In-app messaging for case resolution and support
  • AI chat bots to solve simple tickets using artificial intelligence
  • Smart auto-check form collects information instantly for quicker resolution
  • Push notifications to reach and engage customers
  • Optimized agent workflows to segment and prioritize customers

  • AIhelp FAQs

    AIhelp FAQs

    Below are some frequently asked questions for AIhelp.

    Q. What type of pricing plans does AIhelp offer?

    AIhelp offers the following pricing plans:

    Starting from: US$35,00/month

    Pricing model: Subscription

    Free Trial: Available

    Basic: $39/member/month or $35/member/month for annual term AI premium: $135/member/month or $129/member/month for annual term

    Q. What are the main features of AIhelp?

    AIhelp offers the following features:

    • API
    • Automated Routing
    • Automatic Notifications
    • Business Analysis
    • Business Intelligence
    • CRM Integration
    • Chat
    • Community Forums
    • Contract / SLA Management
    • Custom Forms
    • Customer Analysis
    • Customer Engagement Center
    • Customer Experience Management
    • Customer Service Analytics
    • Customizable Branding
    • Customizable Templates
    • Email Alerts
    • Email Integration
    • Email Templates
    • Forms Management
    • IT Service Desk
    • Inbox / Queue Management
    • Known Issue Management
    • Message Board
    • Multi-Channel Communication
    • Multiple Brands / Products
    • Prioritizing
    • Productivity Reporting
    • Queue Manager
    • Reporting & Statistics
    • Request Routing
    • Social Media Integration
    • Support Ticket Tracking
    • Tagging
    • Third Party Integration
    • Trouble Ticketing
    • Visual Analytics
    • Workflow Management

    Q. Who are the typical users of AIhelp?

    AIhelp has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does AIhelp support?

    AIhelp supports the following languages:

    Arabic, Chinese (Simplified), Dutch, English, French, German, Italian, Japanese, Korean, Russian, Spanish

    Q. Does AIhelp support mobile devices?

    We do not have any information about what devices AIhelp supports

    Q. What other apps does AIhelp integrate with?

    AIhelp integrates with the following applications:

    Facebook, GitHub

    Q. What level of support does AIhelp offer?

    AIhelp offers the following support options:

    Phone Support, FAQs, Forum, Knowledge Base, Online Support