Perfect Gym

Club management for fitness clubs, sports facilities & gyms

4,3 /5 (26 reviews) Write a Review!

Perfect Gym Overview

What is Perfect Gym?

Perfect Gym is a club management system for all kinds of fitness clubs, sports facilities and gyms that helps tackle all facility management needs with tools for sales, membership management, billing, booking, marketing and reporting. Club members can get full control over their membership with self-service solutions including a client portal, kiosk and mobile app.

Perfect Gym offers a variety of features for membership management that allow users to manage member profiles and preferences, track visits and purchases, view activity logs, manage discounts, measure KPIs, view reports, and more. The POS (point of sale) system allows users to accept payments, and charge members for classes and PT (personal training) sessions. The built-in CRM enables owners and managers to store contact data, launch marketing campaigns and initiatives, and interact with sales reps to assign tasks. Real-time analytics show the progress and success of sales activities at-a-glance.

Perfect Gym offers self-service tools for customers including a client portal that allows individuals to sign-up online, book classes, make online payments, and more. Club owners and managers can encourage clients to manage their memberships, upsell add-ons and packages to customers, and offer one-day passes for prospects. The self-service kiosk provides an automated registration process with simplified payment processing. Perfect Gym’s mobile app for Android and iOS allows club members to track their progress, book and rate fitness classes, check who’s in for the day, and get information about the facility.

Communication tools such as automated emails, push notifications, and SMS alerts help keep members motivated and faithful by reminding them of upcoming classes and activities. Automation center features control the club's member loyalty programs to automatically reward loyal members, and transform leads into lasting relationships. Users can also tag and group members to create club personas and define each individual’s preferences and needs.

Perfect Gym Overview

Pricing

Starting from
€129,00/month

Pricing options

Free Trial
Subscription
Value for money

Studio: €129 per month, per club

Club: €299 per month, per club

Business: Business €399 per month, per club

Enterprise: contact PerfectGym


Perfect Gym Features

Devices
Business size
S M L
Markets
United States, Canada, Australia, China, India and 4 others, Japan, Germany, Brazil, Mexico
Supported Languages
Chinese (Simplified), English, Polish, Russian

Media

Add products to sell via the self-service portal for members
Members can switch through the club's schedule and their own personal schedule to view all upcoming classes
Measure success with KPI widgets and advanced reporting
Assign tasks to employees and manage personal profiles
A self service kiosk helps increase customer loyalty and staff efficiency
Give members full control with the Perfect Gym mobile app allowing users to do online sign ups, class bookings, membership management, one-click payments and more
Send automated emails, push notifications and sms alerts to remind members about their upcoming activities
Perfect Gym video Perfect Gym screenshot: Add products to sell via the self-service portal for members Perfect Gym screenshot: Members can switch through the club's schedule and their own personal schedule to view all upcoming classes Perfect Gym screenshot: Measure success with KPI widgets and advanced reporting Perfect Gym screenshot: Assign tasks to employees and manage personal profiles Perfect Gym screenshot: A self service kiosk helps increase customer loyalty and staff efficiency Perfect Gym screenshot: Give members full control with the Perfect Gym mobile app allowing users to do online sign ups, class bookings, membership management, one-click payments and more Perfect Gym screenshot: Send automated emails, push notifications and sms alerts to remind members about their upcoming activities

Perfect Gym Reviews

Perfect Gym Reviews

Overall rating
4,3
/
5
Excellent
13

Very good
9

Average
3

Poor
0

Terrible
1

Value for Money
4
Features
4,4
Ease of Use
4,1
Customer Support
3,8
85% recommended this app
José fernando B.

So exciting to find a kind of app as Perfect Gym!

You can take the control!!!!!!!!!!


Harm C.

Fantastic feature set, more than moderate knowledge is advised for backoffice

With perfectGym we have made a very good start in the automation of our workflow.
We use this software for almost every aspect in our gyms, from acces control to the monthly payments, the Client Portal gives the customer enough options to manage their contract and class reservations.


Verified Reviewer

okay priced software for low budget fitness clubs and chains

You get a good running standard software as long as you stick to the main features and don't start customizing. Therefor this is a nice software.


Kenny S.

There's good and bad, but overall I like it

Like all software, I think there's good and bad. I think the PerfectGym website have summed up most of the good points:
* Software is cloud-based so I never have to worry about backing up my data.
* Because I run multiple sites, it's easy for me to see how each of my club is performing.
* When I open new clubs, it's easier for me to scale up.
* We can do autodebit of membership fees by credit card, and that helps us keep the revenue of the business coming in running smoothly.
* The key point is that I am able to run my gyms 24 hours using the software. This saves me on operating expenses and increase value to my members.
* Update is fairly frequent.

Now, the bad points:
* PerfectGym software has grown very big, and very fast. Most mission-critical and minor tech support matters are resolved very quickly, but sometimes there are features that are not well-implemented and it takes a long time for them to solve it. And sometimes, my support ticket is closed suddenly without any update. For example, SMS notification is a feature, but after 2 months I still could not get it working.
* The software has a lot of cool features, such as the PerfectGym app. But again, to get it work well is not straightforward and tech support is not always on-hand to fix it for you.
* Corporate Invoice: The ability to charge a group of corporate customers by invoice. It's a feature they talked about but also not working to my knowledge.


Gobinath S.

A complete club management system

Feasible club operations, inventory management and accounting reports.


José fernando B.

So exciting to find a kind of app as Perfect Gym!

Used Daily for 6-12 months
Reviewed on 2018/05/23
Review Source: Capterra

You can take the control!!!!!!!!!!

Pros

It´s perfect if you manage a big fitness center: you can take control of everything. Just remembering to your customers the time of their class or follow their bills and payments. That´s is a extra, definitely. I´m really impress about this app because has been thought in the dynamic of the gym, I mean, in administrative term, and also in the actions that involves customers. The design is awesome! The general presentation, colors, statistics.

Cons

Probably I suggest to check the price for small fitness centers or fitness studios which are growing.

Response from Perfect Gym Solutions

Hi Jose, we're thrilled you enjoy the platform so much. We're happy to know that our software helps you take control of all aspects of your club!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Harm C.
Industry: Sports
Company size: 51-200 Employees

Fantastic feature set, more than moderate knowledge is advised for backoffice

Used Daily for 1+ year
Reviewed on 2020/01/07
Review Source: Capterra

With perfectGym we have made a very good start in the automation of our workflow.
We use this software for almost every aspect in our gyms, from acces control to the monthly payments, the Client Portal gives the customer enough options to manage their contract and class reservations.

Pros

The possibilities within the PerfectGym software are almost limitless. Most configuration is easy to do by yourself when you have enough knowledge of the software. The report functionality gives deep insight of you're business.

For more complicated tasks during daily use and/or extra development the development team is always looking for options. Most of the idea's result in a workable solution.

My goal was to automate our workflows, and with this software we will get this done!

Cons

All the options and possibilities are also a weak spot, especially when the user does not have enough knowledge. At that moment it can seem a bit overwhelming. In those cases PerfectGym should slow the customer down, "learn how to walk, before you start to run". So first make sure the basics work, and when this is 100% start to implement extra features.

Also a little downside is the communication in some cases, sometimes it is hard to set deadlines for custom development and as a client I had to wait longer than I should. After a talk that I had with some of the staff, I'm sure that this issue will be solved.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Verified Reviewer

okay priced software for low budget fitness clubs and chains

Used Daily for 1+ year
Reviewed on 2018/03/16
Review Source: Capterra

You get a good running standard software as long as you stick to the main features and don't start customizing. Therefor this is a nice software.

Pros

The software looks good and has a lot of things a fitness club needs. Especially for chains they made some cool features. I like the design of the software, because it is easy to use if you are familiar with this kind of software. The design is simple but good enough to have some nice screens and overviews and it doesn't look overloaded.

Cons

The negative aspect of the software is, that if you need a modification, it takes time and several rounds of specification and development. Features are promised quite fast, but the solution/development mostly takes much longer. Also there are always several glitches in the software, for example if texts are to long for the fields. I would still recommend this software to smaller clubs and chains.

Response from Perfect Gym Solutions

Thank you for your review! We are consistently working on improving our speed in terms of modification to the software. As you can imagine, the platform encompasses a lot of different modules. However, we're still adding improvements every week (sometimes small ones you may not notice). If there are any bugs you come across, please don't hesitate to tell our support team. Thank you!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Kenny S.

There's good and bad, but overall I like it

Reviewed on 2017/02/21
Review Source: Capterra

Like all software, I think there's good and bad. I think the PerfectGym website have summed up most of the good points:
* Software is cloud-based so I never have to worry about backing up my data.
* Because I run multiple sites, it's easy for me to see how each of my club is performing.
* When I open new clubs, it's easier for me to scale up.
* We can do autodebit of membership fees by credit card, and that helps us keep the revenue of the business coming in running smoothly.
* The key point is that I am able to run my gyms 24 hours using the software. This saves me on operating expenses and increase value to my members.
* Update is fairly frequent.

Now, the bad points:
* PerfectGym software has grown very big, and very fast. Most mission-critical and minor tech support matters are resolved very quickly, but sometimes there are features that are not well-implemented and it takes a long time for them to solve it. And sometimes, my support ticket is closed suddenly without any update. For example, SMS notification is a feature, but after 2 months I still could not get it working.
* The software has a lot of cool features, such as the PerfectGym app. But again, to get it work well is not straightforward and tech support is not always on-hand to fix it for you.
* Corporate Invoice: The ability to charge a group of corporate customers by invoice. It's a feature they talked about but also not working to my knowledge.

Response from Perfect Gym Solutions

Thank you Kenny for this valuable and thorough review. Our Customer Excellence Manager will contact you directly to resolve the issues you have pointed out.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Gobinath S.
Industry: Facilities Services

A complete club management system

Used Daily for 2+ years
Reviewed on 2018/07/22
Review Source: Capterra

Feasible club operations, inventory management and accounting reports.

Pros

The fact everything can be automated, user-friendly GUI, localization according to each country, great after sales support team.

Cons

Technical Support can be improved according to local KPI and Severity of an issue.

Response from Perfect Gym Solutions

Thank you for your review! We will pass your feedback on to our support team.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,3/10
Based on 26 user ratings
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Perfect Gym Pricing

Perfect Gym Pricing

Starting from
€129,00/month
Free Trial
Subscription
Value for money

Studio: €129 per month, per club

Club: €299 per month, per club

Business: Business €399 per month, per club

Enterprise: contact PerfectGym

Studio: €129 per month, per club

Club: €299 per month, per club

Business: Business €399 per month, per club

Enterprise: contact PerfectGym

Value for Money
4/5
Based on 26 user ratings
Compare value for money rating with alternatives
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Perfect Gym Features

Perfect Gym Features

Activity Dashboard
Attendance Management
Attendance Tracking
Automated Scheduling
Automatic Notifications
Billing & Invoicing
Calendar Management
Class Scheduling
Client Portal
Credit Card Processing
Customer Database
Customizable Branding
Electronic Payments
Event Management
Event Scheduling
POS
Registration Management
Reminders
Reporting & Statistics
Website Integration
Features
4,4/5
Based on 26 user ratings
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Categories

Additional information for Perfect Gym

Additional information for Perfect Gym

Key features of Perfect Gym

  • Activity log
  • Advanced reporting
  • Assign tasks
  • Attendance tracking
  • Automated emails
  • Automated registration process
  • Book & rate fitness classes
  • Book classes and PT sessions
  • CRM (customer relationship management)
  • Check-in manager
  • Client contact data
  • Communication features
  • Control payments
  • Credit card payments
  • Discounts
  • Electronic payments
  • Facial recognition
  • Facility management
  • KPI widgets
  • Kiosk
  • Leads management
  • Locker room management
  • Marketing campaigns & iniciatives
  • Member / client portal
  • Member analysis
  • Member loyalty programs & vouchers
  • Member profiles
  • Member tagging & grouping
  • Membership management
  • Mobile app
  • Mobile payments
  • Monitor progress and success of sales activities
  • Multi-currency
  • Online scheduling
  • Online transfer payments
  • Payment processing
  • Photo I.D. generation
  • Point of sale (POS)
  • Products
  • Progress tracking for members
  • Push notifications
  • Recurring payments
  • SMS alerts
  • Sales
  • Scheduling
  • Secure access control
  • Self service for club members
  • Stock management
  • Subscription management
  • Track member visits
  • Track purchases
  • Turnstiles

Benefits

  • Perfect Gym is an all-in-one product ready to tackle all gym management needs, including a self-service client portal and marketing automation to help keep members motivated.

  • Manage each member's profile and preferences using the Perfect Gym manager tool, and track all member visits, purchases and activity log.

  • Members can find the activities they love and book instantly via the Perfect Gym Go mobile app, as well as track their progress and rate fitness classes.

  • Keep members motivated and build loyalty with automated emails, push notifications and SMS alerts, and reward members through loyalty programs.

  • Launch marketing campaigns and initiatives, track the progress and success of sales activities, and streamline the entire sales process to manage leads with Perfect Gym's CRM tools.

  • Perfect Gym FAQs

    Perfect Gym FAQs

    Below are some frequently asked questions for Perfect Gym.

    Q. What type of pricing plans does Perfect Gym offer?

    Perfect Gym offers the following pricing plans:

    Starting from: €129,00/month

    Pricing model: Subscription

    Free Trial: Available

    Studio: €129 per month, per club Club: €299 per month, per club Business: Business €399 per month, per club Enterprise: contact PerfectGym

    Q. What are the main features of Perfect Gym?

    Perfect Gym offers the following features:

    • Activity log
    • Advanced reporting
    • Assign tasks
    • Attendance tracking
    • Automated emails
    • Automated registration process
    • Book & rate fitness classes
    • Book classes and PT sessions
    • CRM (customer relationship management)
    • Check-in manager
    • Client contact data
    • Communication features
    • Control payments
    • Credit card payments
    • Discounts
    • Electronic payments
    • Facial recognition
    • Facility management
    • KPI widgets
    • Kiosk
    • Leads management
    • Locker room management
    • Marketing campaigns & iniciatives
    • Member / client portal
    • Member analysis
    • Member loyalty programs & vouchers
    • Member profiles
    • Member tagging & grouping
    • Membership management
    • Mobile app
    • Mobile payments
    • Monitor progress and success of sales activities
    • Multi-currency
    • Online scheduling
    • Online transfer payments
    • Payment processing
    • Photo I.D. generation
    • Point of sale (POS)
    • Products
    • Progress tracking for members
    • Push notifications
    • Recurring payments
    • SMS alerts
    • Sales
    • Scheduling
    • Secure access control
    • Self service for club members
    • Stock management
    • Subscription management
    • Track member visits
    • Track purchases
    • Turnstiles

    Q. Who are the typical users of Perfect Gym?

    Perfect Gym has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does Perfect Gym support?

    Perfect Gym supports the following languages:

    Chinese (Simplified), English, Polish, Russian

    Q. What type of pricing plans does Perfect Gym offer?

    Perfect Gym has the following pricing plans:

    Subscription

    Q. Does Perfect Gym support mobile devices?

    Perfect Gym supports the following devices:

    Android, iPhone

    Q. What other apps does Perfect Gym integrate with?

    We do not have any information about what integrations Perfect Gym has

    Q. What level of support does Perfect Gym offer?

    Perfect Gym offers the following support options:

    Phone Support, Online Support