GorillaDesk

Service management for pest control & other field services

4,8 /5 (219 reviews) Write a Review!

GorillaDesk Overview

What is GorillaDesk?

Do you provide services at residential and commercial properties? Then you know running a successful field service company is hard work. Between managing jobs, dispatching your team, and winning new business, it's nearly impossible to find the time to keep your business organized.

That’s where GorillaDesk comes in and saves the day. Founded in 2013 by Chris Moreschi, the owner and operator of a local Pest Control business, GorillaDesk has helped 6233+ Field Service professionals just like you organize their business, impress their clients, and connect their team.

Best of all--we recently checked in with these customers to see how we're doing and they reported that they're saving 9.26 hours per week on average! Time they can now use to grow their businesses and engage with their customers.

So if you're sick and tired of using and losing paper—notebooks, printouts, carbon copies—or trying other alternatives out there only to find that these tools cause more frustration than relief, then you're in the right place.

Give our no-strings-attached, free trial a try today. With free training and simple setup, our software and dedicated team will streamline your workload within 14 days, guaranteed.

GorillaDesk Overview

Pricing

Starting from
US$49,00/month

Pricing options

Free Trial
Subscription
Value for money

Starting at $49 per month per technician or schedule managed for the Basic plan.

Pro plans starting at $99 per month per technician or schedule managed.

Pricing increases based on the number of schedules.


GorillaDesk Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

GorillaDesk can be accessed on any device using the web solution or Android and iOS mobile apps
Field employees can view upcoming jobs on their calendar with a location map and appointment details
GorillaDesk automatically generates optimized routes for multiple job stops
Payments can be processed through the system with Stripe payment integration
The calendar tool allows employees to view their schedule at a glance
Appointments can be set up with all important information including time, location, type of job, duration, and more
GorillaDesk video GorillaDesk screenshot: GorillaDesk can be accessed on any device using the web solution or Android and iOS mobile apps GorillaDesk screenshot: Field employees can view upcoming jobs on their calendar with a location map and appointment details GorillaDesk screenshot: GorillaDesk automatically generates optimized routes for multiple job stops GorillaDesk screenshot: Payments can be processed through the system with Stripe payment integration GorillaDesk screenshot: The calendar tool allows employees to view their schedule at a glance GorillaDesk screenshot: Appointments can be set up with all important information including time, location, type of job, duration, and more

GorillaDesk Reviews

GorillaDesk Reviews

Overall rating
4,8
/
5
Excellent
189

Very good
26

Average
1

Poor
1

Terrible
2

Value for Money
4,8
Features
4,6
Ease of Use
4,8
Customer Support
4,9
98% recommended this app
Jeremy P.

They have got this right !!!!!

The corporate location that you need to call for help are ALWAYS willing to take the time to help you figure out whatever you are struggling with.
I have been using this software from the start of my business in 2017 and I believe that the GorrillaDesk team have made themseves INDESPENSIBLE to my business. I now cannot imagine going back and working without it.
I Love GorrillaDesk!!!!!


Tawndra F.

Lifesaver

It has been a pleasure working with this company. There Tech Support is amazing and I have always has an answer within minutes of submitting a question or problem. After having a terrible experience with another software company, I was terrified to try anything else. Man am I so glad I went with GorillaDesk. Can't wait to see what this years holds for our company after seeing what the program did for us last year.


Trudy C.

Best pest control services software

Have used a lot of different software. I would not go back to the others. Gorilladesk gives me what I want and is constantly upgraded with new features to keep up with charges in the market.


David D.

Doesn’t work!

There are way too many steps Involved with this software. As an end user and a business owner this software is way to frustrating to figure out, the customer support is not open after 5pm, which doesn’t work on the West coast. I have used two other software packages in the past that worked well and tried GorillaDesk because they are half the cost but it turns out to be twice the expense if it doesn’t work. I do NOT recommend this software. It’s very amateurish and has cost me ten times the amount of time trying to figure it out than if I simply did hard copies of everything.


Jeff D.

Best option for pest control software

I do not feel like I am just a number. GD continues to grow and adds features to their product.


Jeremy P.
Industry: Consumer Services
Company size: Self Employed

They have got this right !!!!!

Used Daily for 2+ years
Reviewed on 2019/05/25
Review Source: Capterra

The corporate location that you need to call for help are ALWAYS willing to take the time to help you figure out whatever you are struggling with.
I have been using this software from the start of my business in 2017 and I believe that the GorrillaDesk team have made themseves INDESPENSIBLE to my business. I now cannot imagine going back and working without it.
I Love GorrillaDesk!!!!!

Pros

Convenience and ease of use.
Allows my business to be 100% Digital
Figures my taxes for me.
The Automatic emails are the best part of this software.
Gorrilladesk pricing is on point to make this product usable for everyone

Cons

That the estimates sent to customers dont have the signature function unless you are WITH the customer.
I am sure that this will be fixed soon though with an update.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Tawndra F.
Industry: Chemicals
Company size: 2-10 Employees

Lifesaver

Used Daily for 1+ year
Reviewed on 2020/01/10
Review Source: Capterra

It has been a pleasure working with this company. There Tech Support is amazing and I have always has an answer within minutes of submitting a question or problem. After having a terrible experience with another software company, I was terrified to try anything else. Man am I so glad I went with GorillaDesk. Can't wait to see what this years holds for our company after seeing what the program did for us last year.

Pros

The ease of operating the program is a plus, but the residual work and income that it has generated, by utilizing the program has made a huge difference in our numbers! Customer's love being able to pay online, receive reminders, and confirm appointments by text or email. The response has been great.

Cons

The only thing that I would change is the ability to move time off without deleting it and starting over. That is being extremely petty though.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Trudy C.
Industry: Environmental Services
Company size: 2-10 Employees

Best pest control services software

Used Daily for 2+ years
Reviewed on 2020/09/22
Review Source: Capterra

Have used a lot of different software. I would not go back to the others. Gorilladesk gives me what I want and is constantly upgraded with new features to keep up with charges in the market.

Pros

App on homes for mobile use, all features available on desktop, videos to help you developed you understanding of all features that software can perform.
Upgrades done at no additional cost

Cons

Network can get slow sometimes.
Not all features are available for basic pricing structure.
Drawing functionality of WDO reports needs improved

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

David D.
Industry: Chemicals
Company size: Self Employed

Doesn’t work!

Used Weekly for 6-12 months
Reviewed on 2019/10/21
Review Source: SoftwareAdvice

There are way too many steps Involved with this software. As an end user and a business owner this software is way to frustrating to figure out, the customer support is not open after 5pm, which doesn’t work on the West coast. I have used two other software packages in the past that worked well and tried GorillaDesk because they are half the cost but it turns out to be twice the expense if it doesn’t work. I do NOT recommend this software. It’s very amateurish and has cost me ten times the amount of time trying to figure it out than if I simply did hard copies of everything.

Pros

Nothing about this software works, it’s very cheap. I do not recommend it.

Cons

Ease of use, Functionality, Price, customer service, too many steps. I paid in full for this software and after using it for 6 months it’s really just garbage. I was told there is no refund of unused months available. I do NOT recommend this software.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Jeff D.
Industry: Consumer Services
Company size: 2-10 Employees

Best option for pest control software

Used Daily for 2+ years
Reviewed on 2019/12/06
Review Source: Capterra

I do not feel like I am just a number. GD continues to grow and adds features to their product.

Pros

Ease of use, customer service their updates were actually useful.

Cons

Doesn’t have all the bells and whistles

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,7/10
Based on 219 user ratings
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GorillaDesk Pricing

GorillaDesk Pricing

Starting from
US$49,00/month
Free Trial
Subscription
Value for money

Starting at $49 per month per technician or schedule managed for the Basic plan.

Pro plans starting at $99 per month per technician or schedule managed.

Pricing increases based on the number of schedules.

Starting at $49 per month per technician or schedule managed for the Basic plan.

Pro plans starting at $99 per month per technician or schedule managed.

Pricing increases based on the number of schedules.

Value for Money
4,8/5
Based on 219 user ratings
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GorillaDesk Features

GorillaDesk Features

API
Accounting Integration
Activity Dashboard
Activity Tracking
Automatic Notifications
Billing & Invoicing
Calendar Management
Customer Database
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Electronic Payments
Inventory Management
Inventory Tracking
Invoice Management
Reminders
Reporting & Statistics
Search Functionality
Third Party Integration
Features
4,6/5
Based on 219 user ratings
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Categories

Additional information for GorillaDesk

Additional information for GorillaDesk

Key features of GorillaDesk

  • Appointment management
  • Automatic backup
  • Barcode scanning
  • Billing rate management
  • CRM integration
  • Calendar management
  • Calendar sync with Google
  • Customer service history
  • Customizable templates
  • Data storage management
  • Document templates
  • Drag & drop interface
  • Electronic payments
  • Electronic signature capture
  • Email integration
  • Employee portal
  • Estimating
  • Field sales management
  • File management
  • Fleet management
  • GPS
  • Geographic maps
  • Inventory tracking
  • Invoices
  • Job scheduling
  • Job tracking
  • Maintenance scheduling
  • Permission management
  • Pesticide usage tracking
  • Project notes
  • Quote management
  • Request assignment
  • Route optimization
  • Routing
  • SMS integration
  • Secure data storage
  • Third party integration
  • Work order management

Benefits

  • Track devices using GorillaDesk with the barcode scanning feature for inputting and updating devices which can then be monitored from remote locations.

  • Manage documents within GorillaDesk with tools for creating invoices, agreements, contracts, estimates, and more using pre-built templates, which can then be sent off for confirmation and electronically signed.

  • Schedule appointments and jobs using the calendar tool with a drag and drop interface. Jobs can be scheduled and assigned to team members based on availability, and field workers can access their schedule on-the-go and view an optimized route to the location.

  • Manage clients using the integrated CRM feature which automatically creates a client database with information on customer service history, location details, pending payments, and more, and send automatic appointment and payment reminders to customers via email.

  • Use GPS tracking to view the location of all team members on a geographic map, in real time. Routes are logged within the GorillaDesk system and reports can be generated for employee performance management.

  • GorillaDesk FAQs

    GorillaDesk FAQs

    Below are some frequently asked questions for GorillaDesk.

    Q. What type of pricing plans does GorillaDesk offer?

    GorillaDesk offers the following pricing plans:

    Starting from: US$49,00/month

    Pricing model: Subscription

    Free Trial: Available

    Starting at $49 per month per technician or schedule managed for the Basic plan. Pro plans starting at $99 per month per technician or schedule managed. Pricing increases based on the number of schedules.

    Q. What are the main features of GorillaDesk?

    GorillaDesk offers the following features:

    • Appointment management
    • Automatic backup
    • Barcode scanning
    • Billing rate management
    • CRM integration
    • Calendar management
    • Calendar sync with Google
    • Customer service history
    • Customizable templates
    • Data storage management
    • Document templates
    • Drag & drop interface
    • Electronic payments
    • Electronic signature capture
    • Email integration
    • Employee portal
    • Estimating
    • Field sales management
    • File management
    • Fleet management
    • GPS
    • Geographic maps
    • Inventory tracking
    • Invoices
    • Job scheduling
    • Job tracking
    • Maintenance scheduling
    • Permission management
    • Pesticide usage tracking
    • Project notes
    • Quote management
    • Request assignment
    • Route optimization
    • Routing
    • SMS integration
    • Secure data storage
    • Third party integration
    • Work order management

    Q. Who are the typical users of GorillaDesk?

    GorillaDesk has the following typical customers:

    Small Business

    Q. What languages does GorillaDesk support?

    GorillaDesk supports the following languages:

    English

    Q. What type of pricing plans does GorillaDesk offer?

    GorillaDesk has the following pricing plans:

    Subscription

    Q. Does GorillaDesk support mobile devices?

    GorillaDesk supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does GorillaDesk integrate with?

    GorillaDesk integrates with the following applications:

    QuickBooks Online Advanced, Stripe

    Q. What level of support does GorillaDesk offer?

    GorillaDesk offers the following support options:

    Phone Support, Online Support, Video Tutorials, FAQs, Knowledge Base