GorillaDesk

GorillaDesk

Service management for pest control & other field services

4.8/5 (170 reviews)

GorillaDesk Overview

Do you provide services at residential and commercial properties? Then you know running a successful field service company is hard work. Between managing jobs, dispatching your team, and winning new business, it's nearly impossible to find the time to keep your business organized.

That’s where GorillaDesk comes in and saves the day. Founded in 2013 by Chris Moreschi, the owner and operator of a local Pest Control business, GorillaDesk has helped 6233+ Field Service professionals just like you organize their business, impress their clients, and connect their team.

Best of all--we recently checked in with these customers to see how we're doing and they reported that they're saving 9.26 hours per week on average! Time they can now use to grow their businesses and engage with their customers.

So if you're sick and tired of using and losing paper—notebooks, printouts, carbon copies—or trying other alternatives out there only to find that these tools cause more frustration than relief, then you're in the right place.

Give our no-strings-attached, free trial a try today. With free training and simple setup, our software and dedicated team will streamline your workload within 14 days, guaranteed.

Pricing

Starting from
US$49,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

GorillaDesk Reviews

Overall rating
4.8/5
98% positive reviews
143
Excellent
24
Very good
1
Average
1
Poor
1
Terrible
Christi M.

Meets all of the greatest software needs of our company and super easy to learn

Used Daily for 6-12 months
Reviewed on 2018/03/13
Review Source: Capterra

Before using Gorilla Desk, I was using QuickBooks and Google calendar combined to handle our billing and scheduling. Now those two functions are combined in Gorilla Desk and the program actually makes BOTH easier! It also allowed a way for our technician to sign in and mark his own jobs complete and leave comments on customer accounts, which has been so helpful. The learning curve is quick and the customer service is on point. This software was an administrative godsend for us.

Pros

The quick learning curve, the ease of billing customers, and the super responsive customer service. We heard from others and experienced for ourselves that this software is extremely user-friendly. Our new technician had one 40-minute training session and was able to start using it the same day. And while it takes a bit of time to set up each individual customer profile, once it is complete, it is sooooo easy to do my billing! It allows you to set up an invoice template that you use every time and then can send or charge card on file with the click of a button. Billing used to take me about 30 minutes per day (using QuickBooks) and now takes about 3 minutes. Lastly, any time I've ever had a question about how to use an aspect of the software, the response from customer service has been super fast and friendly.

Cons

The look of the invoices. I previously used QuickBooks & Google calendar for billing & scheduling and while I find Gorilla Desk to be easier and more user-friendly on just about every level, the one thing that QuickBooks has over them (in my opinion) is the format and appearance of the invoices. The Gorilla Desk invoices are just not as clean and polished looking as I would like and they are not quite as easy to read. They did offer us the opportunity to upgrade the appearance of our invoices at one point, but it was going to cost extra money and I just didn't want to pay more on top of what we already pay for the software, which is more than QuickBooks. I kinda feel like great-looking invoices should just be part of the deal. But given that the other features of the program have been so much better than anything we've had previously, I was willing to make the trade off for slightly less appealing invoices.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Chris I.

The best developed software currently available (2017) for businesses 1-10 employees.

Used Daily for 1-5 months
Reviewed on 2017/09/21
Review Source: Capterra

Efficiency - time saving.
Cut down paperwork and emailing tremendously
Improvement of company's image
Happier staff and management
More quotes / business leads / recommendations

Pros

In operation for 20 years with over 800 contract sites, scheduling work and Reporting had become a nightmare.
I looked for Field software at tradeshows and online for years and never found one that was 1) easy to use and 2) that would do (and only do) all the operations involved in a pest control intervention.
I tried out nearly 20 systems and GD stood out. Very few menus/tabs, yet everything is there: quotes, invoices, scheduling, drag and drop jobs, location map for Techs and Customers, Customised Service Reports with photographs, signature on mobile phones, Service History, Template emails, mobile app, etc.

Menus: so intuitive and simple to use that one can go learn everything in a few hours without any need to contact support.
GD developers managed to make something complex work simply, which most other programmers fail to do. Some of us don't even like using computers or do not have time to train staff, and for that reason every effort should be made to simplify the functionality of a software. GD owners run a pest business, and for that reason they understood what the software should do and how it should look.

I used to work 50-60 hours a week and since we started to use GD in July I am now down to around 40 hours. Our staff in the office and on the road also love using GD, and customers are very impressed with the reporting.
So well done the GD team and many many thanks for the impact you have on our day to day lives!

Cons

1) Text service (for appointment reminder to customers) is not available in Europe yet.
2) Generic template emails could offer more fields to choose from (e.g. site address, etc.)
3) Time-off blocks could be better (colours, editable etc.)
4) You cannot check Service History (past reports) from the mobile app
But what can I say... these are details in the overall picture: this software simply goes beyond any expectations a pest control operator may have.

Response from GorillaDesk

We appreciate your feedback Chris!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jeremy P.

They have got this right !!!!!

Used Daily for 2+ years
Reviewed on 2019/05/25
Review Source: Capterra

The corporate location that you need to call for help are ALWAYS willing to take the time to help you figure out whatever you are struggling with.
I have been using this software from the start of my business in 2017 and I believe that the GorrillaDesk team have made themseves INDESPENSIBLE to my business. I now cannot imagine going back and working without it.
I Love GorrillaDesk!!!!!

Pros

Convenience and ease of use.
Allows my business to be 100% Digital
Figures my taxes for me.
The Automatic emails are the best part of this software.
Gorrilladesk pricing is on point to make this product usable for everyone

Cons

That the estimates sent to customers dont have the signature function unless you are WITH the customer.
I am sure that this will be fixed soon though with an update.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Kenneth T.

LOVE, LOVE, LOVE GorillaDesk

Used Daily for 2+ years
Reviewed on 2018/03/19
Review Source: Capterra

Pros

-Easy to use and teach to use
-Customer Support is Awesome! Easy to message them through the system or email them.
-Constant updating and adding many new functions and options at customers request
-Mobil app is easy to use and lessons the chances of information getting lost between tech and office.
-Mobile documents, less chances of missing paperwork from field
-Texting and emailing appointment notifications with clients, our clients love this even the older ones. We thought a lot of our clients would not like this function, but they love it and they love the fact that they can message us through the system and they do not have to call us on the phone
-Online storage of Credit Cards and the option for Clients to pay their bill with the Online Bill Pay option

Cons

-Would like an option to email directly from GD and have the email stored in the system notes
-Would like top notes for each location under a client, at this time there is one main top note and it shows up on all locations under a client.
-Would like to lock appointment slots and have National Holidays show up on the Calendar
-Able to make adjustments to Time Off vs. deleting and reentering it.
-Client No Show Button (like the Reschedule) , we like to keep track of this.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Ryan S.

best software I could find for wildlife control

Used Daily for 2+ years
Reviewed on 2018/03/13
Review Source: Capterra

Calendar, customer CRM and invoicing.

Pros

Works on multiple devices, excellent calendar and scheduling. My favorite thing over the last two years has been the customer service. I understand the company has grown, but it used to be that the owner would answer my call with my first name, Ive bragged about it others. Now its a receptionist, but still great service.

Cons

Need work orders! I have requested this several times over the last 12 months or so. I make a dummy invoice on visits for my weekly customers, then add the info from those invoices to a "master invoice". This is a waste of time. I want a work order for each calendar event, then it adds to automatically to a billable invoice. I would also like an option to see emails that have been sent out, this effects multiple situations, ie. 1. customer claims email was never recieved (They get caught in filters alot), 2. I used to tell customers information or ask questions by email but when they respond, I only see what they write back, not my original text; so I always send info/questions from my email program instead.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

GorillaDesk Pricing

Starting from
US$49,00/month
Pricing options
Free Trial
Subscription
Value for money

Starting at $49 per month per technician or schedule managed for the Basic plan.

Pro plans starting at $99 per month per technician or schedule managed.

Pricing increases based on the number of schedules.

GorillaDesk Features

  • Calendar Management
  • Electronic Payments
  • Inventory Tracking
  • Invoice Management
  • Quote Management
  • Third Party Integration

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • Billing & Invoicing
  • Customer Database
  • Customizable Reporting
  • Data Import/Export
  • Inventory Management
  • Real Time Data
  • Reporting & Statistics
  • Search Functionality

Additional information for GorillaDesk

Key features of GorillaDesk

  • Appointment management
  • Automatic backup
  • Barcode scanning
  • Billing rate management
  • CRM integration
  • Calendar management
  • Calendar sync with Google
  • Customer service history
  • Customizable templates
  • Data storage management
  • Document templates
  • Drag & drop interface
  • Electronic payments
  • Electronic signature capture
  • Email integration
  • Employee portal
  • Estimating
  • Field sales management
  • File management
  • Fleet management
  • GPS
  • Geographic maps
  • Inventory tracking
  • Invoices
  • Job scheduling
  • Job tracking
  • Maintenance scheduling
  • Permission management
  • Pesticide usage tracking
  • Project notes
  • Quote management
  • Request assignment
  • Route optimization
  • Routing
  • SMS integration
  • Secure data storage
  • Third party integration
  • Work order management

Benefits

  • Track devices using GorillaDesk with the barcode scanning feature for inputting and updating devices which can then be monitored from remote locations.

  • Manage documents within GorillaDesk with tools for creating invoices, agreements, contracts, estimates, and more using pre-built templates, which can then be sent off for confirmation and electronically signed.

  • Schedule appointments and jobs using the calendar tool with a drag and drop interface. Jobs can be scheduled and assigned to team members based on availability, and field workers can access their schedule on-the-go and view an optimized route to the location.

  • Manage clients using the integrated CRM feature which automatically creates a client database with information on customer service history, location details, pending payments, and more, and send automatic appointment and payment reminders to customers via email.

  • Use GPS tracking to view the location of all team members on a geographic map, in real time. Routes are logged within the GorillaDesk system and reports can be generated for employee performance management.

  • GorillaDesk FAQs

    Below are some frequently asked questions for GorillaDesk.

    Q. What type of pricing plans does GorillaDesk offer?

    GorillaDesk offers the following pricing plans:

    Starting from: US$49,00/month

    Pricing model: Subscription

    Free Trial: Available

    Starting at $49 per month per technician or schedule managed for the Basic plan.

    Pro plans starting at $99 per month per technician or schedule managed.

    Pricing increases based on the number of schedules.

    Q. What are the main features of GorillaDesk?

    GorillaDesk offers the following features:

    • Appointment management
    • Automatic backup
    • Barcode scanning
    • Billing rate management
    • CRM integration
    • Calendar management
    • Calendar sync with Google
    • Customer service history
    • Customizable templates
    • Data storage management
    • Document templates
    • Drag & drop interface
    • Electronic payments
    • Electronic signature capture
    • Email integration
    • Employee portal
    • Estimating
    • Field sales management
    • File management
    • Fleet management
    • GPS
    • Geographic maps
    • Inventory tracking
    • Invoices
    • Job scheduling
    • Job tracking
    • Maintenance scheduling
    • Permission management
    • Pesticide usage tracking
    • Project notes
    • Quote management
    • Request assignment
    • Route optimization
    • Routing
    • SMS integration
    • Secure data storage
    • Third party integration
    • Work order management

    Q. Who are the typical users of GorillaDesk?

    GorillaDesk has the following typical customers:

    Small Business

    Q. What languages does GorillaDesk support?

    GorillaDesk supports the following languages:

    English

    Q. What type of pricing plans does GorillaDesk offer?

    GorillaDesk has the following pricing plans:

    Subscription

    Q. Does GorillaDesk support mobile devices?

    GorillaDesk supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does GorillaDesk integrate with?

    GorillaDesk integrates with the following applications:

    QuickBooks, Stripe

    Q. What level of support does GorillaDesk offer?

    GorillaDesk offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials