GorillaDesk

Service management for pest control & other field services

About GorillaDesk

Do you provide services at residential and commercial properties? Then you know running a successful field service company is hard work. Between managing jobs, dispatching your team, and winning new business, it's nearly impossible to find the time to keep your business organized.

That’s where GorillaDesk comes in and saves the day. Founded in 2013 by Chris Moreschi, the owner and operator of a local Pest Control business, GorillaDesk has helped 6233+ Field Service professionals just like you organize their business, impress their clients, and connect their team.

Best of all--we recently checked in with these customers to see how we're doing and they reported that they're saving 9.26 hours per week on average! Time they can now use to grow their businesses and engage with their customers.

So if you're sick and tired of using and losing paper—notebooks, printouts, carbon copies—or trying other alternatives out there only to find that these tools cause more frustration than relief, then you're in the right place.

Give our no-strings-attached, free trial a try today. With free training and simple setup, our software and dedicated team will streamline your workload within 14 days, guaranteed.

Key benefits of GorillaDesk

  • Track devices using GorillaDesk with the barcode scanning feature for inputting and updating devices which can then be monitored from remote locations.

  • Manage documents within GorillaDesk with tools for creating invoices, agreements, contracts, estimates, and more using pre-built templates, which can then be sent off for confirmation and electronically signed.

  • Schedule appointments and jobs using the calendar tool with a drag and drop interface. Jobs can be scheduled and assigned to team members based on availability, and field workers can access their schedule on-the-go and view an optimized route to the location.

  • Manage clients using the integrated CRM feature which automatically creates a client database with information on customer service history, location details, pending payments, and more, and send automatic appointment and payment reminders to customers via email.

  • Use GPS tracking to view the location of all team members on a geographic map, in real time. Routes are logged within the GorillaDesk system and reports can be generated for employee performance management.

  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English

    Images

    GorillaDesk can be accessed on any device using the web solution or Android and iOS mobile apps
    Field employees can view upcoming jobs on their calendar with a location map and appointment details
    GorillaDesk automatically generates optimized routes for multiple job stops
    Payments can be processed through the system with Stripe payment integration
    The calendar tool allows employees to view their schedule at a glance
    Appointments can be set up with all important information including time, location, type of job, duration, and more
    View 7 more
    GorillaDesk video
    GorillaDesk screenshot: GorillaDesk can be accessed on any device using the web solution or Android and iOS mobile apps GorillaDesk screenshot: Field employees can view upcoming jobs on their calendar with a location map and appointment details GorillaDesk screenshot: GorillaDesk automatically generates optimized routes for multiple job stops GorillaDesk screenshot: Payments can be processed through the system with Stripe payment integration GorillaDesk screenshot: The calendar tool allows employees to view their schedule at a glance GorillaDesk screenshot: Appointments can be set up with all important information including time, location, type of job, duration, and more

    Features

    Total features of GorillaDesk: 37

    • Appointment Management
    • Automatic Backup
    • Barcode Scanning
    • Billing Rate Management
    • CRM Integration
    • Calendar Management
    • Calendar Sync with Google
    • Customer History
    • Customizable Templates
    • Data Storage Management
    • Document Templates
    • Drag & Drop Interface
    • Electronic Payments
    • Electronic Signature Capture
    • Email Integration
    • Employee Management
    • Employee Portal
    • Estimating
    • File Management
    • GPS
    • Geographic Maps
    • Inventory Tracking
    • Invoice Management
    • Job Scheduling
    • Job Tracking
    • Maintenance Scheduling
    • Monitoring
    • Performance Management
    • Permission Management
    • Project Notes
    • Quote Management
    • Request Assignment
    • Route Optimization
    • SMS Integration
    • Secure Data Storage
    • Third Party Integration
    • Work Order Management

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    Reviews

    Overall rating

    4,8 /5
    (221)
    Value for Money
    4,8/5
    Features
    4,6/5
    Ease of Use
    4,8/5
    Customer Support
    4,9/5

    Already have GorillaDesk?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 221
    Jeremy P.
    Overall rating
    • Industry: Consumer Services
    • Company size: Self Employed
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    They have got this right !!!!!

    Reviewed on 2019/05/25

    The corporate location that you need to call for help are ALWAYS willing to take the time to help...

    The corporate location that you need to call for help are ALWAYS willing to take the time to help you figure out whatever you are struggling with.
    I have been using this software from the start of my business in 2017 and I believe that the GorrillaDesk team have made themseves INDESPENSIBLE to my business. I now cannot imagine going back and working without it.
    I Love GorrillaDesk!!!!!

    Pros

    Convenience and ease of use.
    Allows my business to be 100% Digital
    Figures my taxes for me.
    The Automatic emails are the best part of this software.
    Gorrilladesk pricing is on point to make this product usable for everyone

    Cons

    That the estimates sent to customers dont have the signature function unless you are WITH the customer.
    I am sure that this will be fixed soon though with an update.

    Tawndra F.
    Overall rating
    • Industry: Chemicals
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Lifesaver

    Reviewed on 2020/01/10

    It has been a pleasure working with this company. There Tech Support is amazing and I have always...

    It has been a pleasure working with this company. There Tech Support is amazing and I have always has an answer within minutes of submitting a question or problem. After having a terrible experience with another software company, I was terrified to try anything else. Man am I so glad I went with GorillaDesk. Can't wait to see what this years holds for our company after seeing what the program did for us last year.

    Pros

    The ease of operating the program is a plus, but the residual work and income that it has generated, by utilizing the program has made a huge difference in our numbers! Customer's love being able to pay online, receive reminders, and confirm appointments by text or email. The response has been great.

    Cons

    The only thing that I would change is the ability to move time off without deleting it and starting over. That is being extremely petty though.

    David D.
    Overall rating
    • Industry: Chemicals
    • Company size: Self Employed
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Doesn’t work!

    Reviewed on 2019/10/21

    There are way too many steps Involved with this software. As an end user and a business owner this...

    There are way too many steps Involved with this software. As an end user and a business owner this software is way to frustrating to figure out, the customer support is not open after 5pm, which doesn’t work on the West coast. I have used two other software packages in the past that worked well and tried GorillaDesk because they are half the cost but it turns out to be twice the expense if it doesn’t work. I do NOT recommend this software. It’s very amateurish and has cost me ten times the amount of time trying to figure it out than if I simply did hard copies of everything.

    Pros

    Nothing about this software works, it’s very cheap. I do not recommend it.

    Cons

    Ease of use, Functionality, Price, customer service, too many steps. I paid in full for this software and after using it for 6 months it’s really just garbage. I was told there is no refund of unused months available. I do NOT recommend this software.

    Brandon S.
    Overall rating
    • Industry: Environmental Services
    • Company size: Self Employed
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Pest Control Software

    Reviewed on 2020/11/20

    Great customer support, at start of use, customer service checked in often to make sure all was well

    Great customer support, at start of use, customer service checked in often to make sure all was well

    Pros

    I have been pleasantly pleased with the ease of use while in the field and the cost of this software beat others I researched in the market

    Cons

    Formal training via live video or zoom would be beneficial for new users to ease the starting process

    Jeff D.
    Overall rating
    • Industry: Consumer Services
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Best option for pest control software

    Reviewed on 2019/12/06

    I do not feel like I am just a number. GD continues to grow and adds features to their product.

    I do not feel like I am just a number. GD continues to grow and adds features to their product.

    Pros

    Ease of use, customer service their updates were actually useful.

    Cons

    Doesn’t have all the bells and whistles

    Showing 5 reviews of 221 Read all reviews

    GorillaDesk FAQs

    Below are some frequently asked questions for GorillaDesk.

    GorillaDesk offers the following pricing plans:

    • Starting from: US$49,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Starting at $49 per month per technician or schedule managed for the Basic plan. Pro plans starting at $99 per month per technician or schedule managed. Pricing increases based on the number of schedules.

    GorillaDesk offers the following features:

    • Appointment management
    • Automatic backup
    • Barcode scanning
    • Billing rate management
    • CRM integration
    • Calendar management
    • Calendar sync with Google
    • Customer service history
    • Customizable templates
    • Data storage management
    • Document templates
    • Drag & drop interface
    • Electronic payments
    • Electronic signature capture
    • Email integration
    • Employee portal
    • Estimating
    • Field sales management
    • File management
    • Fleet management
    • GPS
    • Geographic maps
    • Inventory tracking
    • Invoices
    • Job scheduling
    • Job tracking
    • Maintenance scheduling
    • Permission management
    • Pesticide usage tracking
    • Project notes
    • Quote management
    • Request assignment
    • Route optimization
    • Routing
    • SMS integration
    • Secure data storage
    • Third party integration
    • Work order management

    GorillaDesk has the following typical customers:

    Small Business

    GorillaDesk supports the following languages:

    English

    GorillaDesk supports the following devices:

    Android, iPhone, iPad

    GorillaDesk integrates with the following applications:

    QuickBooks Online Advanced, Stripe

    GorillaDesk offers the following support options:

    Phone Support, Online Support, Video Tutorials, FAQs, Knowledge Base

    Related categories

    See all software categories found for GorillaDesk.