Sawyer

Sawyer

Class management software for kids activity providers

4.4/5 (111 reviews)

Sawyer Overview

Built by and for children's activity providers, Sawyer is a customizable class management software with features for scheduling, online payments, and messaging. Sawyer Tools' aim is to ensure every child has the opportunity to discover their own love of learning by making the process of discovering and booking activities as seamless and accessible as possible.

The business intelligence software is built by and specifically for providers of children's activities. With custom classroom and camp management, instant communication with parents, online registration and payment processing, and powerful scheduling tools, Sawyer aims to help businesses with the scheduling and planning of classroom activities.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Sawyer Reviews

Overall rating
4.4/5
91% positive reviews
60
Excellent
41
Very good
8
Average
1
Poor
1
Terrible
Galina I.

Review for Sawyer from Tiny Tunes Studio

Used Daily for 1-5 months
Reviewed on 2018/08/10
Review Source: Capterra

I love having Sawyer. I don't know what I would do if I didn't have this platform. Simplifies things so much. I would do it over again.

Pros

I love that it's so easy to use and very user friendly. I didn't need to "learn" to use it - it's very self-explanatory. I like that I get paid very fast with Sawyer direct deposits. I like this new party booking feature - haven't tried it yet but intend to sign up for that!

Cons

- it's less flexible in terms of creating one off classes. for example, in pearachute, i am able to create an "impromptu" class with a certain musician. On Sawyer I have to create a new schedule, then a new activity, etc. it's a bit overwhelming. I don't always necessarily want to create an event for one offs but the way the Sawyer system is no you almost have to.
- some glitches along the way. i can't always access all the functionalities in my phone (like adding packs to people's accounts for example); certain coupon codes not working after awhile (even without me putting any time restrictions on it); duplicate accounts in Contacts and not being able to delete them (even when there is no packs attached to them)
- Reports. I don't really understand how to use them. I will be calling support team to learn more about how I can customize them
- If someone comes to studio and pays cash for the class there is no way for me to check them in and note that this is a paid customer because there is no such function in the system. For report purposes I would like to understand paid vs not paid customers.
- Function that prompts emails/messages to customers who haven't come to studio in a while. Maybe not an automated email but a reminder email to me saying "Hey, Johnny Smith hasn't come to Tiny Tunes Studio in a while, maybe you want to send them an email offering some sort of a discount for his next visit?" and maybe have like a standard email that each owner can customize then.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Olivia R.

Sawyer tools

Used Daily for 2+ years
Reviewed on 2018/08/08
Review Source: Capterra

I have been with sawyer from day one, and it has been so great to see them grow. It has definitely solved a lot of registration problems, and makes the process a bit more seamless. It has freed up quite a bit of admin time to focus on growing the business in other ways.

Pros

THe customer service is the most wonderful aspect of sawyer. If I ever have the smallest problem, the admin team gets back with me within minutes, and a fix is on the way. They are constantly working to make the software better, and really value the relationships they build with their customers. You get the sense that they really care about helping us grow our businesses.

Cons

As they grow, there are frequent bugs. They get worked out very quickly though! Also, as my business grew, I was paying thousands of dollars in fees. I wish I had known about a monthly payment option earlier. I could have saved a very large amount of money.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Sarah G.

Incredibly easy to use and nicely streamlined for parents. I love their customer service too!

Used Daily for 6-12 months
Reviewed on 2017/07/17
Review Source: Capterra

I'm having a much smoother time registering families for my programs. Previously I had a lot of drop ins and even registrations who hadn't actually paid, but with Sawyer I've really minimized how many people I have to track down for payment later. I also appreciate that there are questions built into registration and that I can even add more questions, which comes in very handy when I'm running the camp and have kids for the whole day.

Pros

It is really user-friendly. It did not take long to learn it and I can train my admin staff to use it pretty quickly. I like the interface, everything looks nice and is readily accessible. I LOVE the customer service team, they have always been really fantastic and totally understand my needs as a small business offering kids' programming.

Cons

It is simpler than some of the other registration systems, which I think mostly works to it's advantage. Sometimes though I need the software to do something more specific and there's not an option available. I do appreciate that their customer service team is always really responsive to these moments though. They either walk me through other options or even talk to the development team about adding further features.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Rachel M.

Why I like Sawyer for my Business

Used Daily for 1+ year
Reviewed on 2018/09/26
Review Source: Capterra

Positive, Forward Thinking, Clean, Professional, Understands Enrichment Classes, Oppertunities to Grow you business using their product.

Pros

Sawyer "gets" my business. It is nice to have a platform that has already thought of what I need for my enrichment class platforms. I have worked with other online registration platforms, the interface is not as clean and beautiful as Sawyer and it required more time spent on my end customizing.

Also, Sawyer sends payments DAILY rather than twice a month - which is huge for a small business.

Cons

Like anything new, it takes time to get used to the functions and how to set everything up. But if you do it well the first time, you will only need to go back to make minor edits for each class.

The customer service is TOP NOTCH! This was a HUGE reason I did not get frustrated in those early days of set-up. It took time, but I had assistance at my fingertips whenever I called. Shout our to our support staff

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Demarcus S.

Great, but not Excellent

Used Daily for 6-12 months
Reviewed on 2018/08/10
Review Source: Capterra

I thought the onboarding with Sawyer was smooth and the team was enthusiastic to support our transition into the software. While the service is pretty great, and our support person has been receptive to our needs, it does not seem that Sawyer is able to make adaptive changes based on the customer's needs. I say this with the assumption that organizations similar to ours (in terms of services offered and size of customer base) have similar- if not the same- needs as ours.

Pros

What I like most about the Sawyer software is that it suits the needs of a robust program like ours in that it provides seamless attendance tracking , easy student and parent information maintenance, as well as accessible finance reporting.

Cons

I would say opportunities for Sawyer to improve its program is to make it feasible for prerequisites classes to be offered individually. Also, when reporting, the dates of transactions aren't visible which is helpful for our record keeping. Lastly, there isn't a comprehensive database feature in which one can view the entire enrollment list at a glance.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10

Sawyer Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Pricing is a per transaction fee

Sawyer Features

  • Calendar Management
  • Communication Management
  • Customizable Reporting
  • Self Service Portal

  • API
  • Activity Dashboard
  • Activity Tracking
  • Assessment Management
  • Attendance Management
  • Automatic Notifications
  • Course Authoring
  • Course Catalog
  • Customizable Branding
  • Data Import/Export
  • Learning Management
  • Progress Tracking
  • Records Management
  • Registration Management
  • Reporting & Statistics
  • Time & Attendance Tracking

Additional information for Sawyer

Key features of Sawyer

  • Activity Management
  • Availability Indicator
  • Billing Statements
  • Calendar Management
  • Class Scheduling
  • Class Summary
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Credit Card Processing
  • Custom Forms
  • Customer Experience Management
  • Customizable Reporting
  • Customizable User Profiles
  • Document Storage
  • Electronic Payments
  • Employee Management
  • Event Calendar
  • Event Scheduling
  • Filtered Messaging
  • Filtered Views
  • Group Scheduling
  • Instant Messaging
  • Instructor Management
  • Instructor Scheduling
  • Multi-School Management
  • Online Booking Integration
  • Online Registration
  • Parent Portal
  • Price Management
  • Program Management
  • Referral Tracking
  • Self Service Portal
  • Summary Reports

Benefits

  • Accept all forms of payments–credit, checks, even cash.

  • Instant communication with parents right from the web app.

  • Download customized reports on attendance, payment history, and more.

  • Manage different classes and camps by age and activity.

  • Save child information such as allergies and after school pickup.

  • Access to a community of like-minded providers and resources to grow together.

  • Sawyer FAQs

    Below are some frequently asked questions for Sawyer.

    Q. What type of pricing plans does Sawyer offer?

    Sawyer offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Available

    Pricing is a per transaction fee

    Q. What are the main features of Sawyer?

    Sawyer offers the following features:

    • Activity Management
    • Availability Indicator
    • Billing Statements
    • Calendar Management
    • Class Scheduling
    • Class Summary
    • Client Portal
    • Collaboration Tools
    • Communication Management
    • Credit Card Processing
    • Custom Forms
    • Customer Experience Management
    • Customizable Reporting
    • Customizable User Profiles
    • Document Storage
    • Electronic Payments
    • Employee Management
    • Event Calendar
    • Event Scheduling
    • Filtered Messaging
    • Filtered Views
    • Group Scheduling
    • Instant Messaging
    • Instructor Management
    • Instructor Scheduling
    • Multi-School Management
    • Online Booking Integration
    • Online Registration
    • Parent Portal
    • Price Management
    • Program Management
    • Referral Tracking
    • Self Service Portal
    • Summary Reports

    Q. Who are the typical users of Sawyer?

    Sawyer has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does Sawyer support?

    Sawyer supports the following languages:

    English

    Q. What type of pricing plans does Sawyer offer?

    Sawyer has the following pricing plans:

    Subscription

    Q. Does Sawyer support mobile devices?

    We do not have any information about what devices Sawyer supports

    Q. What other apps does Sawyer integrate with?

    We do not have any information about what integrations Sawyer has

    Q. What level of support does Sawyer offer?

    Sawyer offers the following support options:

    Online Support, Phone Support