Zentail

Pros

There is a lot to like. If I had to say what I like best is Zentail makes me feel like a partner and not a customer. I feel as though they are vested in our success. There support is awesome and they are always looking to improve.

The interface requires a learning curve but once learned it is quite simple and effective. I Love we can create a product listing in one place and push information and inventory to multiple channels. Inventory management is more successful than our previous provider.

Cons

I would like to see better sales forecasting and sortable data by vendor/channel with the ability to generate purchase orders.

Pros

Ease of use. Creating listings and posting to all the web sites could not be easier. Managing selling prices by using the dynamic re-pricer is great. Zentail worked closely with me to customize an order export file that works perfect within my business model. Customer service is always friendly, eager to help and thorough. Zentail's knowledge of google ppc is exceptional, I give them a daily budget, they work it, I get sales with an excellent conversion rate. Bulk updating prices is a breeze with the import/export feature. Managing real time inventory is as easy as pie using the import feature. Smart Re Order is a great feature to help forecasting proper inventory levels. The success dashboard is a great tool to help manage products on all the websites. The Analytics tool is great to see what products are hot and what are not, what is making money and what is not. Managing web site settings is a nice tool. Managing users is easy.

Cons

Would like to have a better picture manager. Would like the ability to move pictures around in different order. Would like to have a cropping, image contrast/brightness tool. If a user puts an image as the main image then decides to change or move it or take image 2 and move to image 3 you must delete the images and start over. Description writing/formatting could use some work . Would like to see Zentail integrate with shiprush. Would like to see a itemized end of month invoice.

Pros

The tool appears to work quite well. You create one product, fill it with as much information as you can, and zentail goes to work publishing your product in as many marketplaces as you want (or can afford as some are paid).

The support team is phenomenal. Have an issue? Generally they'll get back to you within an hour (during business hours).

Ability to over-ride certain fields and forms depending on the marketplace you're looking into.

Cons

- Override ability is quite limited. We had a problem with Jet that didn't let us publish our own 1 year warranty as a bullet point. Zentail cannot override bullet point features. So either ALL our marketplaces had to remove the warranty benefit, or we had to let go of Jet as a marketplace. This is one of the reasons we decided to move away.

- Tool has very vague warnings and errors that require CONSTANT back and forth with support team. I didn't really understand many of the issues because the errors were in developer gibberish most the time.

- Very expensive for what it does. As of the time we left, we were paying and didn't feel like our business was getting the benefit. For sellers with massive SKU lists this tool is probably really useful to you. We only have about 8 unique SKU's.

Pros

I love how easy it is to load a product (with the right data), flip switches and it's listed on all the channels you have hooked up!

Easy to use interface, easy to see back end records (who changed what, and when) and diagnosing issues of products/listings.

The API is nice to pull and do some custom programmed automated analysis.

Cons

I wish we would have spent more time with a Zentail employee, exploring our current processes and practices and having them tailor our on-boarding experience to us. Especially technically. A tutorial (whether in person or video series) for basic diagnosis of feed syncing, channel/product status, etc. would have done our team wonders in our learning curve.

Currently don't have FIFO or LIFO accounting system built in.

Pros

Zentail has been a game-changer for our inventory management. As a reseller selling on multiple sales channels (Amazon, WalMart, etc), we have had problems in the past with keeping track of inventory, keeping certain brands off unauthorized sales-channels, and keeping content consistent across channels. Not anymore! Zentail has saved us time and energy so we can focus on big-picture projects instead of inventory management maintenance.

Cons

My only complaint is that the website is not responsive (mobile-friendly). Everything works perfectly in full-screen mode, but some things may be cut-off or hidden on a half-screen window or on mobile.