Document Control

Document Control

Cloud-based healthcare & laboratory document control system

4.4/5 (121 reviews)

Document Control Overview

Document Control is a cloud-based document management solution for healthcare facilities and laboratories. The system is designed to help physician’s offices, clinics, hospitals, clinical labs, public health labs, molecular labs, genetics labs, reference labs, and more to meet CLIA, CAP, Joint Commission, EPA, FDA, and ISO 15189 regulations.

Document Control allows users to collaboratively edit procedure and policy documents using existing tools, including Microsoft Word and Excel, without needing to convert them to other formats. Changes are automatically tracked by Document Control, and a complete audit trail of changes to manual, documents, and controlled copies is maintained. Policies and procedures are approved according to user-defined processes, enabling approval of documents by department heads, lab management, and the CLIA lab director. 21 CFR Part 11 compliant signatures and PINs are used for approvals.

Employees are automatically sent emails by Document Control for new documents or major revisions requiring their signoff, and supervisors are notified of employees who haven’t signed on time. Periodic reviews can be delegated to appropriate users and recorded with electronic signatures. Documents requiring revision can also be flagged. Document Control’s dashboards and reports give users real-time insight into upcoming tasks, which employees have outstanding signoffs, and more.

Pricing

Starting from
US$625,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, Europe, United States

Supported Languages

English

Document Control Reviews

Overall rating
4.4/5
93% positive reviews
63
Excellent
50
Very good
6
Average
1
Poor
1
Terrible
Zane A.

Easy, Practical and Customizable Electronic Document Management System at a Great Value

Used Weekly for 2+ years
Reviewed on 2018/11/09
Review Source: Capterra

We have been transitioning from an older system using word documents kept in a secure drive. MediaLab has offered the ability to collaborate on document revisions, securely track document changes, and feel more assured that only the most current version of each document is in use. We can also see at-a-glance what documents exist as approved, in-review or needing update and can see usage reports to know which are most valuable. Feedback from custom quiz success rates allows us to improve how documents (or quizzes) are written. The system also allows for remote access, which is essential to making it available wherever you are that has internet connectivity.

Pros

MediaLab is an easy-to-learn and robust, yet simple-to-use and maintain electronic document management system. It simplifies the document control process and allows users a variety of paths to manage their laboratory documents, including policies, processes and procedures, forms references and much more. The user interface is intuitive, and allows users to quickly access the information that they need through searchable documents. The software keeps track of previous document versions and actions, optionally allows the printing of controlled copies and makes document approval and review a snap. There is also an option to generate customizable quizzes that can be used to verify personnel have read the salient points of each new or revised document and this can double in its use as a part of competency assessment. Site management is also intuitive and comes with extensive accessible help for those with minimal background in website management. The downloadable back-ups are invaluable. The customer service has been outstanding! If you need an easy-to-use, practical and customizable electronic document management system at a great value, I highly recommend this product.

Cons

Nothing! If I had one wish for this product, it would be to expand its functionality with portable tablet devices. That could make it even easier to keep at the testing bench.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Christine M.

MediaLab is easy to use & contacting MediaLab personnel is simple. It lacks additional functionality

Used Daily for 2+ years
Reviewed on 2018/05/22
Review Source: Capterra

Benefits include ability to easily pull reports, make changes quickly, assign training and enter documents for training without problems, and navigating the system with ease. However, because we are using the system for training only, it has its limitations.

Pros

Note: Our company uses MediaLab for training only, not document control
- Easy navigation of system (straightforward on how to train on documents)
- Easy to input information (personnel information, documents)
- Customer response is quick
- Having the functionality to assign Group Supervisors and assign special employee signoffs
- Great traceability within the system (change history for users and for permission changes)

Cons

Note: Our company uses MediaLab for training only, not document control
- Unable to customize reports (would like to pull reports within specific dates (not full list), list of personnel with their assigned manuals)
-Unable to customize due dates for Performing Employee signoff (we have different requirements for PE
- Assigned dates are incorrect (since we are using the software for training only, it has been problematic that when a document with a minor revision is signed off, the assigned date is changed to the signoff date - our metrics for training compliance is signoff date minus assigned date so we have inaccuracies in our data)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Kris A.

Very satisfied user!

Used Daily for 1+ year
Reviewed on 2016/06/10
Review Source: Capterra

I have used several Document Management systems. This is by far the easiest to use. I meets all our regulatory requirements. The support in both setting up the system and ongoing has been wonderful. Any requests have been quickly dealt with. Also, they are very open to suggested changes. We have been so pleased with the Document Management system and are now adding on additional programs, such as Compass and Inspection Proof

Pros

You really can't make a mistake in using the system. I particularly like that you can assign users to review the documents and track their usage. Also, it's very easy to send comments back and for to users, for example if a change is requested or a typo is noted. We have staff that are not the best at using computers and this program has been very easy for them to use.
We feel that for the first time that our documents are usable, accurate and great tool to train our staff to.

Cons

No Cons at all. Just recommend taking the time to write and format your documents prior to checking them into the system. This will make the process much smoother.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Heather F.

We are a small to medium business, and this solution fits our needs perfectly.

Used Daily for 2+ years
Reviewed on 2018/05/22
Review Source: Capterra

MediaLab Document Control allows EyeKor the flexibility it needs for reviewing, approving, assigning, tracking, approving controlled documents. It fits seamlessly within our existing systems.

Pros

This is an affordable, versatile solution, that aids in keeping all training documentation in compliance. EyeKor uses it to approve training documentation, SOPs, and manage project specific training. It manages all sizes of groups that needs training with easy and the needed flexibility for our company.

Cons

Sometimes there are too many ways to do things, or options to do things are buried too deep. I do not like that I can not require training on minor versions of documents. Many documents I receive externally, I cannot determine how they number, and then numbering on the document does not match the MediaLab number.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
David K.

MediaLab has been transformative. It has enabled me to better oversee document control.

Used Daily for 2+ years
Reviewed on 2018/05/22
Review Source: Capterra

Before using MediaLab we struggled constantly to manage the hundreds of policies and procedures in our lab. MediaLab has allowed me as the laboratory director to more easily review, edit, and approve all documents. It has also allowed me create more consistent documents in terms of formatting across all areas of the lab. Instead of using copies of copies of copies of forms or worksheets, we now have these in MediaLab, so there is no excuse not to have professional-appearing forms at all times.

Pros

Ease of use with regard to using Microsoft Word to create and edit procedures and policies. Customer service has also been exceptional.

Cons

There are some features I would like to see added, e.g., intradocument hyperlinks and the ability for me as a director to more easily convert from minor revision to major revision.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Document Control Pricing

Starting from
US$625,00/month
Pricing options
Free Trial
Subscription
Value for money

Tiered pricing based upon total laboratory user size.
Contact MediaLab for a price quote.

Document Control Features

  • Activity Dashboard
  • Automatic Notifications
  • Automatic Reminders
  • Compliance Management
  • Document Storage

  • Appointment Management
  • Automated Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Charting
  • Claims Management
  • Client Portal
  • Customizable Reporting
  • Customizable Templates
  • Electronic Signature Capture
  • HIPAA Compliance
  • Records Management
  • Reporting & Statistics
  • Self Service Portal
  • Workflow Management

Additional information for Document Control

Key features of Document Control

  • Auto-generated backup files
  • Automatic notifications
  • Change tracking
  • Collaborative editing
  • Compliance management
  • Customizable email notifications
  • Document approvals
  • Document flagging
  • Document storage
  • Electronic signature
  • Employee signoffs
  • Full text search
  • Multiple file format support
  • Periodic review
  • Real-time dashboards
  • Real-time monitoring
  • Real-time reporting
  • Role-based permissions
  • Task management
  • Task reminders
  • To-do lists

Benefits

  • Users can collaboratively edit procedure and policy documents using Microsoft Word, Excel, and other applications, and upload files in existing format, with Document Control automatically tracking any changes.

  • Policy and procedure documents can be approved according to lab processes, enabling department heads, lab management, and the CLIA lab director to review and approve documents with 21 CFR Part 11 compliant PINs and signatures.

  • Employees are automatically notified by email of major revisions or new documents requiring their signature, and supervisors are alerted to any employees who have not signed.

  • Periodic policy and procedure reviews can be delegated to appropriate users, with electronic signature to record annual and biennial reviews, and the ability to flag any documents which require revision.

  • Users can view upcoming tasks and see which employees have completed their signoffs on the dashboard, and view, print, and export reports on approvals, employee signoffs, and more.

  • Document Control FAQs

    Below are some frequently asked questions for Document Control.

    Q. What type of pricing plans does Document Control offer?

    Document Control offers the following pricing plans:

    Starting from: US$625,00/month

    Pricing model: Subscription

    Free Trial: Available

    Tiered pricing based upon total laboratory user size.
    Contact MediaLab for a price quote.

    Q. What are the main features of Document Control?

    Document Control offers the following features:

    • Auto-generated backup files
    • Automatic notifications
    • Change tracking
    • Collaborative editing
    • Compliance management
    • Customizable email notifications
    • Document approvals
    • Document flagging
    • Document storage
    • Electronic signature
    • Employee signoffs
    • Full text search
    • Multiple file format support
    • Periodic review
    • Real-time dashboards
    • Real-time monitoring
    • Real-time reporting
    • Role-based permissions
    • Task management
    • Task reminders
    • To-do lists

    Q. Who are the typical users of Document Control?

    Document Control has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Document Control support?

    Document Control supports the following languages:

    English

    Q. What type of pricing plans does Document Control offer?

    Document Control has the following pricing plans:

    Subscription

    Q. Does Document Control support mobile devices?

    We do not have any information about what devices Document Control supports

    Q. What other apps does Document Control integrate with?

    We do not have any information about what integrations Document Control has

    Q. What level of support does Document Control offer?

    Document Control offers the following support options:

    Online Support, Phone Support