Guesty Lite
About Guesty Lite
Guesty is a global, all-in-one property management software for professional short-term and vacation rental companies and hosts with properties across multiple booking sites. Guesty’s property management software (PMS) enables users to scale their businesses by centralizing all of their activity and automating repetitive and time-consuming operations. Guesty's key features include a Channel Manager, a Multi-Calendar that showcases all reservations regardless of where they were booked, Automation Tools, a Unified Inbox, a native Mobile Management App, Task Management, Reporting and Analytics tools, and secure Payment Processing, as well as 24/7 Guest Communication Services to help make guests’ stays more enjoyable.
With Guesty's Channel Manager, users can manage several booking channels such as Airbnb, HomeAway, Booking.com, VRBO, Expedia and more, all from one place.
The Multi-Calendar allows property managers to view and control pricing and availability for all property listings via a single dashboard.
The Unified Inbox consolidates communication with all guests, enabling users to read and send messages via email, SMS, or Airbnb in a single thread. The Inbox also showcases reservation information relevant to each guest, for quick reference.
With Automation Tools, users can automate routine messages to guests, answer booking inquiries, notify guests of payment collection, generate reviews, and more.
Guesty’s Reporting & Analytics Tools enable property managers to track commissions and reservations, build revenue reports, and view other important data, as well as save and share customized reports in order to analyze and monitor the success of the business.
The property management mobile App allows managers to use Guesty's tools on-the-go and connect with staff through Task Management features, which they can use to assign and distribute tasks as well as monitor progress.
Guesty enables users to promote their listings independently through a Branded Booking Website with synchronization across all listings from the account to the site.
Users can receive and collect payments through a secure Payment Processor, as well as schedule Auto-Payments via the Guesty dashboard with just one click. Guesty allows users to automatically log transactions, send invoices to guests, and view balances.
The Owners Portal is a place where users can share and visualize data for their homeowners, and where homeowners can reserve time in their properties for themselves.
Guesty's 24/7 Guest Communication Services allow property managers to forward guest inquiries and support needs to a team of customer service experts who are ready to answer calls around the clock.
Guesty has direct integrations with:
Airbnb, Booking.com, TripAdvisor Rentals, Agoda, Rentals United and several other OTAs as well as a comprehensive collection of third-party resources that make short-term property management easier.
Key benefits of Guesty Lite
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- Property managers can save as much as 50% of their time by delegating repetitive operations to automation tools
- Guesty helps users scale their businesses by facilitating efficient workflows, with all activity consolidated in one place and staff and personnel looped in to all relevant information
- Users can grow their revenue by seamlessly exporting their listings to multiple booking platforms, including a Branded Website of their very own that can accept bookings and save users from paying OTA fees.
- By centralizing all guest correspondence into one Unified Inbox, users can stay organized and efficient and ensure they never miss an important guest inquiry or potential business opportunity.
- With Reporting & Analytics Tools, users can gain valuable insights into each properties' performance and identify weaknesses in their business.
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Reviews
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- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Daily for Free Trial
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Great website
Reviewed on 2023/10/13
Pros
User friendly & easy to navigate the website
Cons
Nothing everything about this site is great
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Guesty for Host Review
Reviewed on 2024/04/09
My overall experience is good. I do like the system, it could be a bit more user friendly in some...
My overall experience is good. I do like the system, it could be a bit more user friendly in some areas.
Pros
I like the calendar feature and the feature to view property specifics. It is easy to use and user friendly. The process to set up agents in the system is extremely easy as well. I Love the fact that we are able to load the links to all property specifics from the actual Guesty system.
Cons
The payment process is a bit all over the place. You are able to add credit cards and sometimes it is hard to find out which button will actually process the payment in real time. Sometimes we have to enter the information and let the system manually take it.
Response from Guesty
Hi LaShonne, we're thrilled to know we've made things more manageable for you. Wishing you a wonderful day ahead!
Thanks,
The Guesty Team
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Lack of Customer Service Makes for an Abysmal Experience.
Reviewed on 2023/11/09
ABYSMAL. Find another service to manage your property(ies).
ABYSMAL. Find another service to manage your property(ies).
Pros
The automated messaging and integrated in box is about the only thing this software has going for it.
Cons
AI driven customer service is the downfall of this platform. This software works great until it doesn't. Then you can spend countless hours going in loops with AI that cannot answer a specific question. Emails that are sent for help fall into a black hole and are never answered. My pricing is accurate of GFH, but is incorrect on my booking platforms and I am looking to lose money on my property, lose quality guests and possibly ruin my listing reputation. I am looking for a new integration service because this has failed me. I would not recommend it to anyone.
- Industry: Market Research
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Daily user - Airbnb
Reviewed on 2024/03/23
Pros
I am very happy with the integration modules allowing cross promotion between platforms, and the ability to manage smart locks via the site relieves a lot of stress and reduces manual input required.
Cons
The calendar functionality used on a mobile device, can be a little more user friendly. Often when editing current reservations or updating blocked out dates, it takes a few hops, skips, and jumps to get the task accomplished.
Response from Guesty
Hi Albron,
We apologize for the delayed response. Thank you for your stellar 5-star review. Your support means a lot to us and helps others discover the benefits of Guesty for Hosts.
- The Guesty Team
- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Stark Industries Property Group Guesty for Host Assessment
Reviewed on 2024/04/28
Pros
Extremely easy to navigate, integrate, automate, and manage several properties an several different booking channels.
Cons
Customer Support, although helpful, lags in response. Back and forth communication can some times take days.
Response from Guesty
Thank you for sharing your feedback with us. We constantly review user input to enhance our platform. Your concerns have been noted, and we're committed to addressing your technical limitations with the assistance of your success manager. We value our partnership and remain dedicated to supporting your business growth.
- The Guesty Team
Guesty Lite FAQs
Below are some frequently asked questions for Guesty Lite.Q. What type of pricing plans does Guesty Lite offer?
Guesty Lite offers the following pricing plans:
- Starting from: US$16.00/month
- Pricing model: Subscription
- Free Trial: Available
Guesty For Hosts does not have a free version but does offer a 14-day free trial - no credit card, setup fee or commitment required. Users can choose from a monthly or annual payment plan that varies depending on how many listings they have.
Q. Who are the typical users of Guesty Lite?
Guesty Lite has the following typical customers:
2–10, 11–50, 51–200, 201–500
Q. What languages does Guesty Lite support?
Guesty Lite supports the following languages:
English
Q. Does Guesty Lite support mobile devices?
Guesty Lite supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Guesty Lite integrate with?
Guesty Lite integrates with the following applications:
PayPal, PriceLabs, Stripe
Q. What level of support does Guesty Lite offer?
Guesty Lite offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Guesty Lite.
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