About Zoho Cliq

Zoho Cliq is a cloud-based team communication and collaboration solution from Zoho which includes team chat, audio & video calls, file sharing, and more. The software is suitable for teams and companies of all sizes, and offers features designed to assist Marketing, Software, IT, and DevOps teams.

With Zoho Cliq, users can create private and team conversation channels for managing multiple topics, discussions, and projects without long email threads. Vendors and customers can be invited to join channels, and users can delete or remove channels when discussions are completed. Users can also exchange private messages outside of team channels. Drag-and-drop file upload allows users to share documents, images, and more with their teammates. Complete chat histories can be searched, with unlimited storage of messages and files.

Zoho Cliq also supports audio and video calling, including video conferencing for up to 100 participants. Users can switch between video calls and team chats within the same window, and Zoho Cliq limits live audio to two simultaneous speakers to reduce confusion. The call host is given full control over which participants are able to speak, and participants can request to speak with a single click. Zoho Cliq also integrates with a range of Zoho apps and third-party systems, including Dropbox, Mailchimp, Trello, Google Drive, Zendesk, Zoho CRM, Zoho People, and Zoho Desk.

Pricing starting from:

US$1,00/month

  • Free Trial
  • Free Version
  • Subscription
  • Open Source

Key benefits of Zoho Cliq

  • Drag-and-drop file sharing allows users to share images and documents with their colleagues, with unlimited file storage.

  • Prospective customers and vendors can be added to channels for business discussions, with the ability to delete or remove channels when they are no longer required.

  • Video calls can be started instantly, with support for conferencing between up to 100 users, only two live speakers at any time, and the ability to switch between video calling and team chat in the same window.

  • Users can search the chat history through Cliq’s text and file search, with unlimited message history and file storage.

  • Cliq can be integrated with a range of third party and Zoho applications to make critical information available within the chat window, with one-word commands to fetch data on support ticket escalations, closed deals, sent email campaigns, invoices, and more.

  • Devices

    Business size

    S M L

    Markets

    China, Germany, United Kingdom, India, Japan, United States

    Supported Languages

    English

    Pricing starting from:

    US$1,00/month

    • Free Trial
    • Free Version
    • Subscription
    • Open Source

    Images

    Zoho Cliq video calls
    Zoho Cliq gallery view
    Zoho Cliq live chat
    Zoho Cliq channels
    Zoho Cliq support
    Zoho CRM integration
    Zoho Cliq mobile chat
    Zoho Cliq dashboard
    View 9 more
    Zoho Cliq video
    Zoho Cliq video
    Zoho Cliq screenshot: Zoho Cliq video calls Zoho Cliq screenshot: Zoho Cliq gallery view Zoho Cliq screenshot: Zoho Cliq live chat Zoho Cliq screenshot: Zoho Cliq channels Zoho Cliq screenshot: Zoho Cliq support Zoho Cliq screenshot: Zoho CRM integration Zoho Cliq screenshot: Zoho Cliq mobile chat Zoho Cliq screenshot: Zoho Cliq dashboard

    Features

    Total features of Zoho Cliq: 35

    • @mentions
    • API
    • Access Controls/Permissions
    • Alerts/Notifications
    • Archiving & Retention
    • Audio / Video Conferencing
    • Calendar Management
    • Chat Transcript
    • Chat/Messaging
    • Collaboration Tools
    • Communication Management
    • Conferencing
    • Contact Management
    • Discussions / Forums
    • Document Management
    • Drag & Drop
    • Employee Database
    • Employee Directory
    • Event Calendar
    • File Sharing
    • File Transfer
    • Full Text Search
    • Live Chat
    • Meeting Management
    • Mobile Access
    • Policy Management
    • Real-Time Chat
    • SSL Security
    • Search/Filter
    • Surveys & Feedback
    • Task Management
    • Team Chat
    • Third Party Integrations
    • Two-Way Audio & Video
    • Video Conferencing

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    Reviews

    Overall rating

    4,6 /5
    (50)
    Value for Money
    4,7/5
    Features
    4,3/5
    Ease of Use
    4,4/5
    Customer Support
    4,3/5

    Already have Zoho Cliq?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 50
    Scott F.
    Overall rating
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 9.0 /10

    Zoho Cliq is a great instant messenger

    Reviewed on 2018/05/07

    I get the benefit of chatting with my coworkers without leaving my applications I use on a daily...

    I get the benefit of chatting with my coworkers without leaving my applications I use on a daily basis.

    Pros

    works great on a desktop or laptop, it is built right into the Zoho CRM, so when I have a question for my co-workers I know they see it right away when I send them a message through Cliq

    Cons

    phone app either I haven't tried it or it sucks really bad. I'm not sure which it is. I hope they make it a little easier soon

    Verified Reviewer
    Overall rating
    • Industry: Information Services
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Happy we made the switched from Slack to Cliq

    Reviewed on 2020/05/12

    Having one integrated solution across our company with all the Zoho products has been helpful. So...

    Having one integrated solution across our company with all the Zoho products has been helpful. So far so good. There are a few things we miss from Slack but nothing that's a deal-breaker. The ability to integrate Bots and other Zoho services into Cliq is valuable like the Zoho Notebook and Taz, very helpful. Also, the deskbot integration so I can see all the Desk summaries from the entire team.

    Pros

    Since we integrated several Zoho products into our daily use it has helped streamline communications and integrate solutions into our e-Commerce website. Cliq allows us to search history without limits on messages and the "fork split" feature allows you to fork off a conversation into its own so it's easier to keep track.

    Cons

    The reply to post feature is nice but it's not as good as creating threads like Slack does to track one conversation so you have to get used to forking the conversations to keep them together. It's a good solution but I prefer the create thread feature in Slack. Also having to PIN contact names to quickly send DM isn't the best. I'm not sure why other users aren't listed in Contacts.

    The only other least favorite thing is how difficult it was for external users to access channels. You have to know in advance if a channel will need to be accessed by someone outside the organization.

    Celize R.
    Overall rating
    • Industry: Retail
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    We are in sync

    Reviewed on 2021/04/08

    And we have staff just a touch away. Facilitating communication.

    And we have staff just a touch away. Facilitating communication.

    Pros

    We always need to be in contact with employees. Zoho Cliq simplifies your team's communication with organized conversations, easy to find information

    Cons

    I can't do a data analysis of participation and poor storage of documents.

    Rick P.
    Overall rating
    • Industry: Design
    • Company size: 2-10 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 6.0 /10

    Solid team chat/collaboration app with an extensive development backend for customizations

    Reviewed on 2019/05/21

    I was impressed with the opportunities for developers but not with the UX.

    I was impressed with the opportunities for developers but not with the UX.

    Pros

    Cliq integrates well with other Zoho apps, particularly helpful in Contact.

    All the basic chat and collaboration features are there in a familiar user interface.

    It's possible for advanced users to create extensions, custom integrations, bots, and commands with a powerful development backend and make these customizations available throughout your organization and team.

    Cons

    Unless you're already using a bunch of Zoho apps there's no reason to switch from Slack, Flock, or Asana, which area already mature platforms.

    Compared to these other apps, particularly Flock, the UI is a bit obtuse and hard to get a clear overview of. I particularly disliked the double panes within a chat window (opening the settings for a bot, for example).

    Elisa E.
    Overall rating
    • Industry: Consumer Services
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Easy to Use Communication

    Reviewed on 2020/02/13

    Using cliq to improve communication within our company has helped a lot. However, I have not had...

    Using cliq to improve communication within our company has helped a lot. However, I have not had the best experience with Zoho customer service in general one time. Other times, I had a great experience.

    Pros

    This is fantastic and easy to use communication software for within our company. It integrates seamlessly with other zoho applications and with other external applications. We have significantly increased productivity since using this.

    Cons

    There are some drawbacks, such as you are limited in character amounts that you can write for messages, but overall I like most of the features and it has improved over time. Another issue is that we cannot figure out how to integrate clients on to the platform without purchasing new user licenses. It was my understanding that you could have clients communicate as "visitors" within some particular channels in cliq that you designate but not have to be on a license. However, I have yet to be able to make this work.

    Showing 5 reviews of 50 Read all reviews

    Zoho Cliq FAQs

    Below are some frequently asked questions for Zoho Cliq.

    Zoho Cliq offers the following pricing plans:

    • Starting from: US$1,00/month
    • Pricing model: Free, Subscription, Open Source
    • Free Trial: Available

    Up to 10 users: $3 per user, per month. 11-50 users: $2.50 per user, per month 51-100 users: $2 per user, per month. 101-500 users: $1.50 per user, per month. 500+ users: $1 per user, per month. A free plan is also available.

    We do not have any information about Zoho Cliq features

    Zoho Cliq has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Zoho Cliq supports the following languages:

    English

    Zoho Cliq supports the following devices:

    Android (Mobile), iPhone (Mobile)

    Zoho Cliq integrates with the following applications:

    Asana, Crashlytics, Dropbox Business, Google Drive, Mailchimp, ManageEngine ServiceDesk Plus, Trello, Zendesk, Zoho Books, Zoho CRM, Zoho Desk, Zoho Expense, Zoho Inventory, Zoho Invoice, Zoho People

    Zoho Cliq offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

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