eSputnik
About eSputnik
eSputnik is a cloud-based marketing automation solution which enables the creation and management of multi-channel marketing campaigns across SMS, email, web push notifications, and Viber messenger. Through eSputnik’s drag-and-drop workflow editor, users can create simple or complex campaigns with multiple actions and conditions. Emails can be created using the visual and HTML/CSS editors, with users able to switch back and forth between the two. Conditional and complex subscriber segments can be created and tracked for each campaign. A range of analytics, including opening time reports, clickthrough maps, customer activity tracking, and database growth analytics, can be accessed in real-time. eSputnik also offers a range of AI-based features, including sending time optimization, mailing frequency recommendations, and personalized product recommendations.
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- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Outstanding customer support
Reviewed on 2019/11/05
Powerful system with advanced features for reasonable price. You can create and store templates,...
Powerful system with advanced features for reasonable price. You can create and store templates, get instant reports on opens and clicks, RFM-analysis. Better than most competitors.
Pros
eSputnik customer support is by far the best I've received for a marketing SAAS product. I used to have a lot of questions and always received a reply within a couple minutes. The solution is feature-reached with a good price, much better than most competitors.
Cons
In terms of functionality, it seems to do everything we need it to do. We use a system for more than a year and just once faced a problem, but it was quickly solved in a customer support service.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing email service and automation capabilities
Reviewed on 2020/05/22
Thanks to eSputnik we were fully aware of the significance of omnichannel marketing and improved...
Thanks to eSputnik we were fully aware of the significance of omnichannel marketing and improved our automated workflows. I am convinced that this software can be helpful not only for small, but for large businesses too.
Pros
The whole tool is very convenient and easy to use: you don't have waste time searching for this or that feature in email editor. All frequently used blocks and controls are situated in sight.
Omnichannel approach and automated workflows based on real-time events make eSputnik an irreplaceable assistant in accomplishing your marketing tasks. In addition, artificial Intelligence allows to predict customer behaviour and adapt your campaigns directly to the client's needs. Using this feature you can create great content with deep personalization for your audience.
Cons
I did not find any serious cons. Maybe only one: the pricing plans for web push notifications are not entirely clear.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Powerful product for the reasonable price
Reviewed on 2019/02/07
eSputnik has very detailed analytics. I like that now we can reach out to our customers not only by...
eSputnik has very detailed analytics. I like that now we can reach out to our customers not only by Email but also other channels such as Viber, Web Push Notifications and visualize our sales funnel. Now thinking about adding advanced segmentation. Highly recommend!
Pros
The system is user-friendly and has very detailed analytics. Building RFM data analysis helped us to effectively segment our customers' list and boost sales. Also, they gave us contact support during the all marketing campaign.
Cons
Not much to dislike here. We haven't faced any troubles during the all-time using.
eSputnik FAQs
Below are some frequently asked questions for eSputnik.Q. What type of pricing plans does eSputnik offer?
eSputnik offers the following pricing plans:
- Starting from: US$1.99/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Pay-as-you-go and subscription plans are available, with options for both contact-based and message-based pricing. Pay-as-you-go pricing starts from $1.99 per 1,000 messages. Subscription pricing starts from $15/month. A free plan is also available for businesses with under 500 contacts.
Q. Who are the typical users of eSputnik?
eSputnik has the following typical customers:
2–10, 11–50, 51–200, 201–500
Q. What languages does eSputnik support?
eSputnik supports the following languages:
English
Q. Does eSputnik support mobile devices?
eSputnik supports the following devices:
Q. What other apps does eSputnik integrate with?
eSputnik integrates with the following applications:
AWeber, Gmail, Google Analytics 360, Google Contacts, Meta for Business, Shopify, Slack, Trello, Zapier
Q. What level of support does eSputnik offer?
eSputnik offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep), Chat
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