zenloop

Collect, Analyze & Manage Net Promoter Score® (NPS) Feedback

About zenloop

zenloop manages the entire feedback cycle and empowers companies to leverage the results of quantitative and qualitative customer feedback. Our Net Promoter System® (NPS) software uncovers scope for improvement by smartly leveraging the power of artificial intelligence and self-learning algorithms. In other words, zenloop analyzes your performance and increases customer satisfaction by meticulously measuring and tracking the Net Promoter Score.

The software is self-explanatory: Conduct an NPS survey at any customer touchpoint and investigate the shopping experience. This allows you to address the voices of (un)happy customers, increase CLV and prevent churn. That’s why leading online retailers like Deichmann, About You, Depot, Outfittery or Douglas choose zenloop as an effective solution to strengthen customer loyalty.

Key benefits of zenloop

High response rates through individual integrations and optimized usability
Multi Channel. Ensure convenience for any customer journey touchpoint. Whether it’s on-page after checkout or embedded in emails, creating targeted NPS surveys has never been easier.

Target critical customers and take personalized actions
Detractors often show low expectations towards companies. Applying personalized win-back actions offers great potential to improve customer relationships and allows for turning detractors into promoters.

Real-time feedback as a live feed inspires every employee
Live feeds are the perfect dashboard to build a customer centric culture. Put it up on a big screen in the office and watch engagement and morale in your organization go up!

Smart labels identify churn drivers in customer comments
Automatically analyze customer feedback using smart labels to identify reasons for customer churn. As a result, it is possible to cluster feedback across multiple clusters and apply thematic filters.

Activate loyal promoters for free referrals
Referrals are the key marketing channel. Satisfied customers and loyal promoters can be activated as brand ambassadors for referrals to friends and family. By asking for positive reviews on rating portals, companies boost their referral marketing and thus their reputation.

Configure the alarm system and immediately forward critical issues internally
Email alerts route certain customer feedback to responsible employees immediately. Set up regular email digests to stay tuned how customer relationships improve over time.

Devices

Business size

S M L

Markets

Australia, Canada, China, Germany, United Kingdom, United States

Supported Languages

English, German

Images

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Features

Total features of zenloop: 45

  • 360 Degree Feedback
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Assessment Management
  • CRM
  • Commenting / Notes
  • Complaint Monitoring
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Database Support
  • Design Management
  • Electronic Payments
  • Email Alerts
  • Email Management
  • Email Templates
  • Feedback Management
  • Filtering
  • Knowledge Management
  • Labeling
  • Mobile Access
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Negative Feedback Management
  • Predictive Analytics
  • Ratings / Reviews
  • Real Time Data
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Search/Filter
  • Sentiment Analysis
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Analysis
  • Third Party Integrations
  • Trend Analysis
  • Website Integration
  • eCommerce Management

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Reviews

Overall rating

4,9 /5
(30)
Value for Money
4,6/5
Features
4,7/5
Ease of Use
4,9/5
Customer Support
5/5

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Showing 5 reviews of 30
Samiullah G.
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Excellent NPS Software Provider

Reviewed on 2020/02/24

We can only share our satisfaction and recommend zenloop to everyone looking to use the NPS...

We can only share our satisfaction and recommend zenloop to everyone looking to use the NPS framework.

Pros

We wanted to use NPS as our feedback framework and after trying different options found zenloop which has not disappointed so far. It gives us great Insights and helps us to further satisfy our customers.

Cons

We are very satisfied.
We are very satisfied.

Response from Zenloop

Thanks for your review. Happy to hear that zenloop provides crucial insights to increase customer satisfaction at your company!

Jennifer S.
Overall rating
  • Industry: Retail
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Perfect tool to measure NPS and get important customer insights

Reviewed on 2019/06/19

Pros

- easy to use and intuitive interface
- the possibility to use different types of surveys
- shopware plugin to automate the sending of our NPS surveys after an order
- integration to freshdesk to ensure a quick reaction of customer feedback
- gain helpful feedback from different touchpoints to improve UX, the delivery process, products, packaging and customer support
- easy way to share customer feedback with relevant departments by forwarding the incoming feedback in real-time by using smart labels
- live-feed for generating high transparency of customer feedback in the company
- very helfpul customer support
- regular feature updates via email and live webinars

Cons

More than satisfied with zenloop. No major cons. The only thing I would wish for would be to be more flexible in editing the survey when using the email survey send by zenloop.

Sebastian S.
Overall rating
  • Industry: Textiles
  • Company size: 11-50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Simple data

Reviewed on 2020/03/06

All fine, progress is visible.

All fine, progress is visible.

Pros

Most likely ist the business intelligence behind.

Cons

Very often issues with Admin-Frontend.
Our internal(initial way of structuring surveys is often not covered.

Björn F.
Overall rating
  • Industry: Events Services
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product, great insights

Reviewed on 2020/01/30

Pros

Zenloop gives us the opportunity to better listen to our customers and adapt to their needs and wishes. This reduces our churn rates and helps us to prioritize on customer wishes.

Cons

Generally happy but they could offer more integrations.

Response from Zenloop

Hey, thanks for your review. We are thrilled to hear that with zenloop you are reducing the churn rate in your company!

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy setup, quick results, visually appealing analytics, gained important insights - love it!

Reviewed on 2018/07/12

Gave me good insights into customer thoughts. Zenloop helped my business to understand customers...

Gave me good insights into customer thoughts. Zenloop helped my business to understand customers better and attack invisible problems.

Pros

- fair pricing (totally worth the money IMHO)
- integrations like zendesk, slack etc. are very handy
- the team responds very quickly when an issue occurs
- the tool or better the whole process is very self-explanatory and easy to work with

Cons

Nothing really bothers me so far, I will continue enjoying to use this platform as long as the team keeps the quality up. Minor bugs sometimes appear but are usually solved within a very short time.

Showing 5 reviews of 30 Read all reviews

zenloop FAQs

Below are some frequently asked questions for zenloop.

zenloop offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Available

https://www.zenloop.com/en/pricing

We do not have any information about zenloop features

zenloop has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

zenloop supports the following languages:

English, German

zenloop supports the following devices:

zenloop integrates with the following applications:

Freshdesk, Magento Commerce, Mailchimp, Salesforce Marketing Cloud, Shopify, Slack, WooCommerce, Zapier, Zendesk

zenloop offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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