zenloop

Collect, Analyze & Manage Net Promoter Score® (NPS) Feedback

4,9 /5 (30 reviews) Write a Review!

zenloop Overview

What is zenloop?

zenloop manages the entire feedback cycle and empowers companies to leverage the results of quantitative and qualitative customer feedback. Our Net Promoter System® (NPS) software uncovers scope for improvement by smartly leveraging the power of artificial intelligence and self-learning algorithms. In other words, zenloop analyzes your performance and increases customer satisfaction by meticulously measuring and tracking the Net Promoter Score.

The software is self-explanatory: Conduct an NPS survey at any customer touchpoint and investigate the shopping experience. This allows you to address the voices of (un)happy customers, increase CLV and prevent churn. That’s why leading online retailers like Deichmann, About You, Depot, Outfittery or Douglas choose zenloop as an effective solution to strengthen customer loyalty.

zenloop Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

https://www.zenloop.com/en/pricing


zenloop Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China, Germany
Supported Languages
English, German

Media

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zenloop Reviews

zenloop Reviews

Overall rating
4,9
/
5
Excellent
27

Very good
2

Average
1

Poor
0

Terrible
0

Value for Money
4,6
Features
4,7
Ease of Use
4,9
Customer Support
5
97% recommended this app
Samiullah G.

Excellent NPS Software Provider

We can only share our satisfaction and recommend zenloop to everyone looking to use the NPS framework.


Björn F.

Great product, great insights


Sebastian S.

Simple data

All fine, progress is visible.


Stefan A.

Great NPS Tool very insightful

We were looking for better insights from our customers about their experience and what we could do to reduce the churn rate


Verified Reviewer

Easy setup, quick results, visually appealing analytics, gained important insights - love it!

Gave me good insights into customer thoughts. Zenloop helped my business to understand customers better and attack invisible problems.


Samiullah G.
Industry: Electrical/Electronic Manufacturing
Company size: Self Employed

Excellent NPS Software Provider

Used Daily for Free Trial
Reviewed on 2020/02/24
Review Source: Capterra

We can only share our satisfaction and recommend zenloop to everyone looking to use the NPS framework.

Pros

We wanted to use NPS as our feedback framework and after trying different options found zenloop which has not disappointed so far. It gives us great Insights and helps us to further satisfy our customers.

Cons

We are very satisfied.
We are very satisfied.

Response from Zenloop

Thanks for your review. Happy to hear that zenloop provides crucial insights to increase customer satisfaction at your company!

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

Björn F.
Industry: Events Services
Company size: 11-50 Employees

Great product, great insights

Used Daily for 1+ year
Reviewed on 2020/01/30
Review Source: Capterra

Pros

Zenloop gives us the opportunity to better listen to our customers and adapt to their needs and wishes. This reduces our churn rates and helps us to prioritize on customer wishes.

Cons

Generally happy but they could offer more integrations.

Response from Zenloop

Hey, thanks for your review. We are thrilled to hear that with zenloop you are reducing the churn rate in your company!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Sebastian S.
Industry: Textiles
Company size: 11-50 Employees

Simple data

Used Weekly for 1+ year
Reviewed on 2020/03/06
Review Source: Capterra

All fine, progress is visible.

Pros

Most likely ist the business intelligence behind.

Cons

Very often issues with Admin-Frontend.
Our internal(initial way of structuring surveys is often not covered.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Stefan A.
Industry: Food & Beverages
Company size: 2-10 Employees

Great NPS Tool very insightful

Used Daily for 6-12 months
Reviewed on 2020/01/09
Review Source: Capterra

We were looking for better insights from our customers about their experience and what we could do to reduce the churn rate

Pros

easy to use and great customer support .

Cons

Very satisfied with zenloop, so far nothing negative to report

Response from Zenloop

Thank you for sharing your experience with us. We are pleased to hear that you are enthusiastic about using zenloop.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Computer Software

Easy setup, quick results, visually appealing analytics, gained important insights - love it!

Used Daily for 1-5 months
Reviewed on 2018/07/12
Review Source: Capterra

Gave me good insights into customer thoughts. Zenloop helped my business to understand customers better and attack invisible problems.

Pros

- fair pricing (totally worth the money IMHO)
- integrations like zendesk, slack etc. are very handy
- the team responds very quickly when an issue occurs
- the tool or better the whole process is very self-explanatory and easy to work with

Cons

Nothing really bothers me so far, I will continue enjoying to use this platform as long as the team keeps the quality up. Minor bugs sometimes appear but are usually solved within a very short time.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,7/10
Based on 30 user ratings
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zenloop Pricing

zenloop Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

https://www.zenloop.com/en/pricing

https://www.zenloop.com/en/pricing

Value for Money
4,6/5
Based on 30 user ratings
Compare value for money rating with alternatives
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zenloop Features

zenloop Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4,7/5
Based on 30 user ratings
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Categories

Additional information for zenloop

Additional information for zenloop

Key features of zenloop

  • Alerts for Incoming Feedback
  • Comment filtering
  • Customer experience management
  • Customer segments
  • Data export
  • Data visualization
  • Design management
  • Feedback collection
  • Feedback management
  • Key trend tracking
  • Listen, Analyze and Act on NPS-Feedback
  • Live feed dashboard
  • Multi-Channel Surveys via Web, Mail (+each embedded) & Link
  • Multi-channel
  • Net Promoter Score (NPS) Platform
  • Ratings
  • Real-time feedback
  • Search functionality
  • Surveys & feedback
  • Test surveys
  • Testing management
  • Webhook Integration to all CRMs

Benefits

High response rates through individual integrations and optimized usability
Multi Channel. Ensure convenience for any customer journey touchpoint. Whether it’s on-page after checkout or embedded in emails, creating targeted NPS surveys has never been easier.

Target critical customers and take personalized actions
Detractors often show low expectations towards companies. Applying personalized win-back actions offers great potential to improve customer relationships and allows for turning detractors into promoters.

Real-time feedback as a live feed inspires every employee
Live feeds are the perfect dashboard to build a customer centric culture. Put it up on a big screen in the office and watch engagement and morale in your organization go up!

Smart labels identify churn drivers in customer comments
Automatically analyze customer feedback using smart labels to identify reasons for customer churn. As a result, it is possible to cluster feedback across multiple clusters and apply thematic filters.

Activate loyal promoters for free referrals
Referrals are the key marketing channel. Satisfied customers and loyal promoters can be activated as brand ambassadors for referrals to friends and family. By asking for positive reviews on rating portals, companies boost their referral marketing and thus their reputation.

Configure the alarm system and immediately forward critical issues internally
Email alerts route certain customer feedback to responsible employees immediately. Set up regular email digests to stay tuned how customer relationships improve over time.

zenloop FAQs

zenloop FAQs

Below are some frequently asked questions for zenloop.

Q. What type of pricing plans does zenloop offer?

zenloop offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

https://www.zenloop.com/en/pricing

Q. What are the main features of zenloop?

zenloop offers the following features:

  • Alerts for Incoming Feedback
  • Comment filtering
  • Customer experience management
  • Customer segments
  • Data export
  • Data visualization
  • Design management
  • Feedback collection
  • Feedback management
  • Key trend tracking
  • Listen, Analyze and Act on NPS-Feedback
  • Live feed dashboard
  • Multi-Channel Surveys via Web, Mail (+each embedded) & Link
  • Multi-channel
  • Net Promoter Score (NPS) Platform
  • Ratings
  • Real-time feedback
  • Search functionality
  • Surveys & feedback
  • Test surveys
  • Testing management
  • Webhook Integration to all CRMs

Q. Who are the typical users of zenloop?

zenloop has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does zenloop support?

zenloop supports the following languages:

English, German

Q. What type of pricing plans does zenloop offer?

zenloop has the following pricing plans:

Subscription

Q. Does zenloop support mobile devices?

We do not have any information about what devices zenloop supports

Q. What other apps does zenloop integrate with?

zenloop integrates with the following applications:

Freshdesk, Magento Commerce, Mailchimp, Salesforce Marketing Cloud, Shopify, Slack, Spryker, Wordpress, Zapier, Zendesk

Q. What level of support does zenloop offer?

zenloop offers the following support options:

Online Support, Knowledge Base, Phone Support, FAQs