Paychex Flex Overview
What is Paychex Flex?
Paychex Flex is a cloud-based payroll management system which helps users manage payroll activity with payroll processing technology, built-in safeguards and automatic payroll tax calculation, payment, and filling, as well as reporting and analytics tools.
Accessible from any desktop or mobile device via single sign-on, Paychex Flex aims to help users spend less time keying duplicate information across multiple systems and more time focusing on what matters most to their business.
Employees can check retirement balances, update allocations, and punch in and out to record their time and attendance, as well as enroll, view and update benefis information. Users also have quick and central access to policies, procedures, employee documents and paystubs. Paychex Flex helps users make informed decisions with more than 160 standard reports and dashboards, plus fully customizable and configurable reports.
Paychex solutions includes 24/7 U.S. based support and the option to work with a dedicated HR professional. Paychex employs over 100 analysts to track changes to regulations, taxes, and laws, so users and their businesses can respond proactively to changes.
Paychex Flex Overview
Pricing
Pricing options
Contact Paychex for detailed pricing.
Paychex Flex Features
Media
Paychex Flex Reviews
Paychex Flex Reviews
Better than the competition, and it's secure
This system was preferred before switching to ADP, however their cost at the time resulted in us switching to ADP
Everything we need and more
Paychex Flex has cut the time we spend processing payroll requests in half, if not more. Giving employees the ability to make most changes on their own allows our Payroll Admin to focus on other parts of the business that require more attention.
Paychex Flex for Small Business
My overall experience with the software has been positive. I can run payroll very quickly and everything comes back in a digital format for me to save, upload, or print for my records. They also have amazing customer service which they make personal and memorable.
Unfortunately, the UI is awful and has a steep learning curve
Pretty bad if I'm being honest. If we were to pick software again, we would pick someone else.
BIG DECISION
Overall, the experience has been neutral. I do have a good payroll account manager. However, Paychex does promote these positions very rapidly. It seems like any time I am assigned a knowledgeable payroll account manager, they are promoted. This leads me to have concerns regarding the consistency of reliable customer support.
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Better than the competition, and it's secure
Pros
I like the fact they require two factor authentication. Their customer service used to be good and is still decent compared to ADP. Their system can be fully customized for reports and coding purposes. Their reporting is much better than ADP
Cons
Their support has gone down hill in the last year in addition to their pricing is about 20% higher than ADP on most items. Lacks an employee portal standard on all plans
Everything we need and more
Paychex Flex has cut the time we spend processing payroll requests in half, if not more. Giving employees the ability to make most changes on their own allows our Payroll Admin to focus on other parts of the business that require more attention.
Pros
I love that I can get new employees set up as users during their onboarding, then this becomes their one-stop-shop for all things payroll. They can access this site to get their pay stubs, make changes to their direct deposit, enroll/change health benefits, and even make adjustments to their 401k plans.
Cons
The only real con I have found with this system is that employees can not make changes to their mailing addresses themselves. They are still required to fill out a form for our Payroll Admin and he has to call Paychex to make the change. This seems like something simple that employees should be able to do themeselves.
Paychex Flex for Small Business
My overall experience with the software has been positive. I can run payroll very quickly and everything comes back in a digital format for me to save, upload, or print for my records. They also have amazing customer service which they make personal and memorable.
Pros
The software is very user friendly and easy to navigate. There isn't anything hidden or difficult to figure out. Users can easily manipulate the software without guidance because everything is clear and concise.
Cons
I have not found anything about the software that was challenging or difficult to figure out, so far, the platform is everything a small business needs to get started with payroll.
Unfortunately, the UI is awful and has a steep learning curve
Pretty bad if I'm being honest. If we were to pick software again, we would pick someone else.
Pros
The customer service is helpful, although I wish I didn't have to call them as much as I do.
Cons
It's surprising to me that this company is a big competitor in this space. I think their software is extremely difficult to learn how to use and graphically looks like it was made in Windows 95. I use the administrative side mostly and have people coming to me all the time with questions because it's not easy or intuitive enough to learn on your own.
Software should be created and designed so that it's easy enough for people to pick up and start using immediately. PayChex Flex is not one of those softwares.
BIG DECISION
Overall, the experience has been neutral. I do have a good payroll account manager. However, Paychex does promote these positions very rapidly. It seems like any time I am assigned a knowledgeable payroll account manager, they are promoted. This leads me to have concerns regarding the consistency of reliable customer support.
Pros
I like the general ease of use that this software offers. I have had favorable experiences with my current payroll account manager.
Cons
There are often times glitches that can cause issues with payroll deductions. It is crucial to double and triple check your PRINTED COPY prior to submitting each payroll.
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Paychex Flex Pricing
Paychex Flex Pricing
Contact Paychex for detailed pricing.
Contact Paychex for detailed pricing.
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Paychex Flex Features
Paychex Flex Features
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Categories
Categories
Additional information for Paychex Flex
Additional information for Paychex Flex
Key features of Paychex Flex
- 401(k) tracking
- Accounting integration
- Applicant tracking
- Automatic notifications
- Automatic payroll tax calculation, payment & filling
- Built-in safeguards
- Business insurance
- Business loans
- Compliance management
- Custom analytics & reporting
- Deductions management
- Direct deposit
- Employee financial wellness program
- Employment screening services
- General ledger service
- HR management
- Health insurance
- Hiring & onboarding
- Labor distribution
- Multiple employee pay options
- Payment processing
- Payroll management
- Records administration
- Recruiting management
- Reporting & analytics
- Retirement data
- Self service portal
- Tax management
- Time & attendance
- Time clock
- Wage garnishment payments
- Workers' compensation report
Benefits
Paychex Flex FAQs
Paychex Flex FAQs
Below are some frequently asked questions for Paychex Flex.
Q. What type of pricing plans does Paychex Flex offer?
Paychex Flex offers the following pricing plans:
Pricing model: Subscription
Free Trial: Not Available
Contact Paychex for detailed pricing.
Q. What are the main features of Paychex Flex?
Paychex Flex offers the following features:
- 401(k) tracking
- Accounting integration
- Applicant tracking
- Automatic notifications
- Automatic payroll tax calculation, payment & filling
- Built-in safeguards
- Business insurance
- Business loans
- Compliance management
- Custom analytics & reporting
- Deductions management
- Direct deposit
- Employee financial wellness program
- Employment screening services
- General ledger service
- HR management
- Health insurance
- Hiring & onboarding
- Labor distribution
- Multiple employee pay options
- Payment processing
- Payroll management
- Records administration
- Recruiting management
- Reporting & analytics
- Retirement data
- Self service portal
- Tax management
- Time & attendance
- Time clock
- Wage garnishment payments
- Workers' compensation report
Q. Who are the typical users of Paychex Flex?
Paychex Flex has the following typical customers:
Small Business, Mid Size Business
Q. What languages does Paychex Flex support?
Paychex Flex supports the following languages:
English
Q. What type of pricing plans does Paychex Flex offer?
Paychex Flex has the following pricing plans:
Subscription
Q. Does Paychex Flex support mobile devices?
Paychex Flex supports the following devices:
Android, iPhone, iPad
Q. What other apps does Paychex Flex integrate with?
Paychex Flex integrates with the following applications:
ApplicantStack, Buddy Punch, Commercial Moving System, DATABASICS Expense, DATABASICS Time & Expense, Harri, Maxwell Health, PCRecruiter, Structural, Tanda
Q. What level of support does Paychex Flex offer?
Paychex Flex offers the following support options:
Phone Support, Online Support
This system was preferred before switching to ADP, however their cost at the time resulted in us switching to ADP