Paychex Flex

Payroll & HR solutions

4,1 /5 (985 reviews) Write a Review!

Paychex Flex Overview

What is Paychex Flex?

Paychex Flex is a cloud-based payroll management system which helps users manage payroll activity with payroll processing technology, built-in safeguards and automatic payroll tax calculation, payment, and filling, as well as reporting and analytics tools.

Accessible from any desktop or mobile device via single sign-on, Paychex Flex aims to help users spend less time keying duplicate information across multiple systems and more time focusing on what matters most to their business.

Employees can check retirement balances, update allocations, and punch in and out to record their time and attendance, as well as enroll, view and update benefis information. Users also have quick and central access to policies, procedures, employee documents and paystubs. Paychex Flex helps users make informed decisions with more than 160 standard reports and dashboards, plus fully customizable and configurable reports.

Paychex solutions includes 24/7 U.S. based support and the option to work with a dedicated HR professional. Paychex employs over 100 analysts to track changes to regulations, taxes, and laws, so users and their businesses can respond proactively to changes.

Paychex Flex Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact Paychex for detailed pricing.


Paychex Flex Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Applicant Tracking
Retirement Data
Simple Payroll Processing
Employee Snapshot
Paychex Flex video Paychex Flex screenshot: Applicant Tracking Paychex Flex screenshot: Retirement Data Paychex Flex screenshot: Simple Payroll Processing Paychex Flex screenshot: Employee Snapshot

Paychex Flex Reviews

Paychex Flex Reviews

Overall rating
4,1
/
5
Excellent
431

Very good
317

Average
156

Poor
44

Terrible
37

Value for Money
4
Features
4
Ease of Use
4,1
Customer Support
3,9
76% recommended this app
James D.

Better than the competition, and it's secure

This system was preferred before switching to ADP, however their cost at the time resulted in us switching to ADP


Eric S.

Everything we need and more

Paychex Flex has cut the time we spend processing payroll requests in half, if not more. Giving employees the ability to make most changes on their own allows our Payroll Admin to focus on other parts of the business that require more attention.


Elisa B.

Paychex Flex for Small Business

My overall experience with the software has been positive. I can run payroll very quickly and everything comes back in a digital format for me to save, upload, or print for my records. They also have amazing customer service which they make personal and memorable.


Adam J.

Unfortunately, the UI is awful and has a steep learning curve

Pretty bad if I'm being honest. If we were to pick software again, we would pick someone else.


Joshua E.

BIG DECISION

Overall, the experience has been neutral. I do have a good payroll account manager. However, Paychex does promote these positions very rapidly. It seems like any time I am assigned a knowledgeable payroll account manager, they are promoted. This leads me to have concerns regarding the consistency of reliable customer support.


James D.
Industry: Information Technology & Services
Company size: 11-50 Employees

Better than the competition, and it's secure

Used Daily for 2+ years
Reviewed on 2019/01/14
Review Source: Capterra

This system was preferred before switching to ADP, however their cost at the time resulted in us switching to ADP

Pros

I like the fact they require two factor authentication. Their customer service used to be good and is still decent compared to ADP. Their system can be fully customized for reports and coding purposes. Their reporting is much better than ADP

Cons

Their support has gone down hill in the last year in addition to their pricing is about 20% higher than ADP on most items. Lacks an employee portal standard on all plans

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Eric S.
Industry: Financial Services
Company size: 11-50 Employees

Everything we need and more

Used Daily for 2+ years
Reviewed on 2019/09/17
Review Source: SoftwareAdvice

Paychex Flex has cut the time we spend processing payroll requests in half, if not more. Giving employees the ability to make most changes on their own allows our Payroll Admin to focus on other parts of the business that require more attention.

Pros

I love that I can get new employees set up as users during their onboarding, then this becomes their one-stop-shop for all things payroll. They can access this site to get their pay stubs, make changes to their direct deposit, enroll/change health benefits, and even make adjustments to their 401k plans.

Cons

The only real con I have found with this system is that employees can not make changes to their mailing addresses themselves. They are still required to fill out a form for our Payroll Admin and he has to call Paychex to make the change. This seems like something simple that employees should be able to do themeselves.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Elisa B.
Industry: Construction
Company size: 2-10 Employees

Paychex Flex for Small Business

Used Weekly for 1-5 months
Reviewed on 2020/09/30
Review Source: Capterra

My overall experience with the software has been positive. I can run payroll very quickly and everything comes back in a digital format for me to save, upload, or print for my records. They also have amazing customer service which they make personal and memorable.

Pros

The software is very user friendly and easy to navigate. There isn't anything hidden or difficult to figure out. Users can easily manipulate the software without guidance because everything is clear and concise.

Cons

I have not found anything about the software that was challenging or difficult to figure out, so far, the platform is everything a small business needs to get started with payroll.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Adam J.
Industry: Nonprofit Organization Management
Company size: 11-50 Employees

Unfortunately, the UI is awful and has a steep learning curve

Used Daily for 1+ year
Reviewed on 2019/10/08
Review Source: Capterra

Pretty bad if I'm being honest. If we were to pick software again, we would pick someone else.

Pros

The customer service is helpful, although I wish I didn't have to call them as much as I do.

Cons

It's surprising to me that this company is a big competitor in this space. I think their software is extremely difficult to learn how to use and graphically looks like it was made in Windows 95. I use the administrative side mostly and have people coming to me all the time with questions because it's not easy or intuitive enough to learn on your own.

Software should be created and designed so that it's easy enough for people to pick up and start using immediately. PayChex Flex is not one of those softwares.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 2.0/10

Joshua E.
Industry: Construction
Company size: 51-200 Employees

BIG DECISION

Used Daily for 2+ years
Reviewed on 2020/10/06
Review Source: SoftwareAdvice

Overall, the experience has been neutral. I do have a good payroll account manager. However, Paychex does promote these positions very rapidly. It seems like any time I am assigned a knowledgeable payroll account manager, they are promoted. This leads me to have concerns regarding the consistency of reliable customer support.

Pros

I like the general ease of use that this software offers. I have had favorable experiences with my current payroll account manager.

Cons

There are often times glitches that can cause issues with payroll deductions. It is crucial to double and triple check your PRINTED COPY prior to submitting each payroll.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

User recommendation
7,7/10
Based on 985 user ratings
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Paychex Flex Pricing

Paychex Flex Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact Paychex for detailed pricing.

Contact Paychex for detailed pricing.

Value for Money
4/5
Based on 985 user ratings
Compare value for money rating with alternatives
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Paychex Flex Features

Paychex Flex Features

API
Activity Dashboard
Activity Tracking
Applicant Tracking
Automatic Notifications
Customizable Branding
Customizable Reporting
Data Import/Export
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Self Service
Performance Management
Real Time Reporting
Recruitment Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Features
4/5
Based on 985 user ratings
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Categories

Additional information for Paychex Flex

Additional information for Paychex Flex

Key features of Paychex Flex

  • 401(k) tracking
  • Accounting integration
  • Applicant tracking
  • Automatic notifications
  • Automatic payroll tax calculation, payment & filling
  • Built-in safeguards
  • Business insurance
  • Business loans
  • Compliance management
  • Custom analytics & reporting
  • Deductions management
  • Direct deposit
  • Employee financial wellness program
  • Employment screening services
  • General ledger service
  • HR management
  • Health insurance
  • Hiring & onboarding
  • Labor distribution
  • Multiple employee pay options
  • Payment processing
  • Payroll management
  • Records administration
  • Recruiting management
  • Reporting & analytics
  • Retirement data
  • Self service portal
  • Tax management
  • Time & attendance
  • Time clock
  • Wage garnishment payments
  • Workers' compensation report

Benefits

  • Self-service portal allows employees to access, and view, payroll information like paystubs and W-2s conveniently online.
  • Automatic notifications serve to alert users to potential payroll issues.
  • Intuitive, user-friendly interface aims to make running payroll simple.
  • Native mobile apps for iOS and Android give users the flexibility to manage payroll activity on the go.
  • Offers 24/7 tech support from experienced professionals.

  • Paychex Flex FAQs

    Paychex Flex FAQs

    Below are some frequently asked questions for Paychex Flex.

    Q. What type of pricing plans does Paychex Flex offer?

    Paychex Flex offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact Paychex for detailed pricing.

    Q. What are the main features of Paychex Flex?

    Paychex Flex offers the following features:

    • 401(k) tracking
    • Accounting integration
    • Applicant tracking
    • Automatic notifications
    • Automatic payroll tax calculation, payment & filling
    • Built-in safeguards
    • Business insurance
    • Business loans
    • Compliance management
    • Custom analytics & reporting
    • Deductions management
    • Direct deposit
    • Employee financial wellness program
    • Employment screening services
    • General ledger service
    • HR management
    • Health insurance
    • Hiring & onboarding
    • Labor distribution
    • Multiple employee pay options
    • Payment processing
    • Payroll management
    • Records administration
    • Recruiting management
    • Reporting & analytics
    • Retirement data
    • Self service portal
    • Tax management
    • Time & attendance
    • Time clock
    • Wage garnishment payments
    • Workers' compensation report

    Q. Who are the typical users of Paychex Flex?

    Paychex Flex has the following typical customers:

    Small Business, Mid Size Business

    Q. What languages does Paychex Flex support?

    Paychex Flex supports the following languages:

    English

    Q. What type of pricing plans does Paychex Flex offer?

    Paychex Flex has the following pricing plans:

    Subscription

    Q. Does Paychex Flex support mobile devices?

    Paychex Flex supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Paychex Flex integrate with?

    Paychex Flex integrates with the following applications:

    ApplicantStack, Buddy Punch, Commercial Moving System, DATABASICS Expense, DATABASICS Time & Expense, Harri, Maxwell Health, PCRecruiter, Structural, Tanda

    Q. What level of support does Paychex Flex offer?

    Paychex Flex offers the following support options:

    Phone Support, Online Support