
About Paychex Flex
Paychex Flex is a cloud-based payroll management system which helps users manage payroll activity with payroll processing technology, built-in safeguards and automatic payroll tax calculation, payment, and filling, as well as reporting and analytics tools.
Accessible from any desktop or mobile device via single sign-on, Paychex Flex aims to help users spend less time keying duplicate information across multiple systems and more time focusing on what matters most to their business.
Employees can check retirement balances, update allocations, and punch in and out to record their time and attendance, as well as enroll, view and update benefis information. Users also have quick and central access to policies, procedures, employee documents and paystubs. Paychex Flex helps users make informed decisions with more than 160 standard reports and dashboards, plus fully customizable and configurable reports.
Paychex solutions includes 24/7 U.S. based support and the option to work with a dedicated HR professional. Paychex employs over 100 analysts to track changes to regulations, taxes, and laws, so users and their businesses can respond proactively to changes.
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Paychex Flex
Key benefits of Paychex Flex
Devices
Business size
Markets
United States
Supported Languages
English
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Paychex Flex
Images




Features
Total features of Paychex Flex: 56
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Paylocity

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Reviews
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- Industry: Accounting
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Calm in a sea of changing regulations
Reviewed on 2021/06/08
We had considered hosting our own payroll, however, with the craziness of COVID and regulations we...
We had considered hosting our own payroll, however, with the craziness of COVID and regulations we are very happy we chose a partner provided and supported solution. Saves us time chasing new regulations and forms and the dreaded amendments.
Pros
The customer service makes the product easy to use. The support makes the product as with many payroll software products it will do what you want you just have to find the right entry and set up.
Cons
At times its so complete it can be overwhelming to find some less used features you had found before. Again they are all like this but the customer support makes this a breeze as you can actually talk to a human being that listens and helps.
Alternatives Considered
Payroll ReliefReasons for Choosing Paychex Flex
ADP client support is a nightmare from our experience. From changing sales people to unreachable customer support.Switched From
RUN Powered by ADPReasons for Switching to Paychex Flex
We actually tried it and it was not even close to what we had hoped. Paychex customer support makes it the only choice for us.- Industry: Entertainment
- Company size: 51-200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Streamlined and Simplified Payroll Processing and Ancillary HR Services
Reviewed on 2022/05/05
Thus far, the experience has been positive and meets all needs of the company. Tax compliance,...
Thus far, the experience has been positive and meets all needs of the company. Tax compliance, W-2s, time keeping, and benefits admin all went smoothly through a full annual cycle. The customer service response times are within a reasonable range, and the mobile app surprisingly is very useful due to the simplicity of the overall platform. Employees can also self-serve make a certain number of changes to things like addresses or banking info without the need for an HR team member to service such requests.
Pros
The ease of onboarding and implementation (compared to ADP, for example), as well as the streamlined processes that allow for staff who may not be payroll professionals to accurately run payroll & benefits to a high degree of efficiency.
Cons
The functionality for contractors isn't as great as some other providers I've used in the past (PayReel, for instance). Additionally, the level of sophistication for tax issue or researching problems from state notices, etc. isn't the best I've seen though it is certainly adequate.
Reasons for Choosing Paychex Flex
Cheaper and more streamlined solution for a smaller company that may not require dedicated payroll teams and a very high level of white-glove service.Switched From
Dayforce HCMReasons for Switching to Paychex Flex
Presented the clearest and best use case for a small to mid-size company which a mix of hourly and salaried staff. Also not having a dedicated payroll expert on the team necessitated a platform that is easy to use and does not have a steep learning curve (ADP, for instance).- Industry: Market Research
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Not user friendly, slow, difficult
Reviewed on 2022/05/27
Having used a custom made timeclock at another company, as well as used ADP, I do not have a lot to...
Having used a custom made timeclock at another company, as well as used ADP, I do not have a lot to compare against but would guess that almost anything would be better than this.
Pros
There is nothing - if I had the authority to switch, I would.
Cons
The interface is clunky and makes managing time punches difficult - there are nuances that are not intuitive where you have to enter or edit a punch in a very specific way or it will cause duplicates or the system will try to combine it with another punch which means that sometimes you have to do it multiple times in slightly different ways before you get the desired result. The reporting is also not intuitive, the wording used for templated report names is vague so that I have to go through many to find one that I want. We've experienced multiple and not infrequent issues with the program from employees logging in to a white screen, to managers not receiving notifications of time off requests which can cause significant issues.
- Industry: Law Practice
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Paychex Flex Great for small organizations
Reviewed on 2022/05/17
The overall experience has been positive.
The overall experience has been positive.
Pros
The time tracking feature is helpful to small companies who use the "honor" system as their time tracker
Cons
I think the software would benefit by being a little more user friendly
Alternatives Considered
PaycomReasons for Choosing Paychex Flex
Time tracker, benefitsReasons for Switching to Paychex Flex
Paycom didn't return our requests to learn about their product.- Industry: Nonprofit Organization Management
- Company size: 51-200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Many features, great value, options to expand capabilities
Reviewed on 2022/05/05
Paychex Flex seems to do it all: You can access all your HR forms, sick and vacation time,...
Paychex Flex seems to do it all: You can access all your HR forms, sick and vacation time, timesheets, if you're a manager you have access to your team, complete HR actions, and much more. The mobile app runs basically the same, although it isn't the most touch-friendly app, it gets the job done. All the features work well, and while the app isn't the most user friendly, it is more than serviceable. There are also features that would be great for our team if we used them, like integration with other HR apps, but that's more an organizational issue. We switched from a different HR app which was completely unusable, and we've been happy ever since.
Pros
It does everything we need for the organization: payroll, time clocks, tracking, coding time, HR benefits, vacation and sick time, organizational forms, etc. There are also a lot of features that we just don't use as an organization. For instance we use a scheduling app (Homebase) for some of our employees and you can integrate Paychex into Homebase to handle the payroll. We came from another system that was very clunk and difficult to use, so the simplicity of Paychex was a breath of fresh air.
Cons
The biggest issue I have, and just a disclaimer I might not be the best trained, is that employee management is time consuming. It's not super difficult, but I often have trouble finding employees on my team, checking and modifying their time, etc. Also signing forms is a bit cumbersome because you have to click around the document yourself, something more like Verisign would be very helpful when dealing with forms.
Paychex Flex FAQs
Below are some frequently asked questions for Paychex Flex.Q. What type of pricing plans does Paychex Flex offer?
Paychex Flex offers the following pricing plans:
- Starting from:
- Free Trial: Not Available
Contact Paychex for detailed pricing.
Q. Who are the typical users of Paychex Flex?
Paychex Flex has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000
Q. What languages does Paychex Flex support?
Paychex Flex supports the following languages:
English
Q. Does Paychex Flex support mobile devices?
Paychex Flex supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Paychex Flex integrate with?
Paychex Flex integrates with the following applications:
Altametrics, BambooHR, Clover, Hubworks Suite, Quickbooks Online, Sage Intacct, Xero
Q. What level of support does Paychex Flex offer?
Paychex Flex offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep), Chat
Related categories
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