INSIDE

Cloud-based visual AI-powered customer engagement solutions.

4,5 /5 (40 reviews) Write a Review!

INSIDE Overview

What is INSIDE?

INSIDE is an enterprise customer engagement platform designed to help businesses engage with customers through personalized chat, SMS, Facebook messages, and more. With the aim of helping businesses to improve their ecommerce sales, marketing, and customer service, INSIDE provides chat functionality and website monitoring tools to deliver targeted content across digital channels.

For eCommerce marketing teams, INSIDE can be used to engage visitors and capture leads through targeted messages, pop-ups, banners, and more, and monitor visitor activity in real-time to identify the most important leads. Visitors can be targeted with personalized messages or content based on their likelihood of purchasing or abandoning their cart, and targeting is based on criteria such as user journey data, geographic location, purchase history, referral data, and more. Campaigns can also be created and managed within INSIDE using tools for creating engaging content, targeting specific user segments, and generating reports on engagement and KPI’s.

INSIDE can help customer service teams by providing a live chat platform for handling customer requests, building rapport with customers, and engaging customers from any device. With one-click access to information including position on website, contact history, number of visits, customer geolocation, basket contents, and more, operators have access to all the information the need to accurately assist each customer.

INSIDE Overview

Pricing

Starting from
US$120,00/month

Pricing options

Free Trial
Subscription
Value for money

INSIDE offers pricing based on the number of user licenses, the server configuration and website traffic to the supported websites. Contact INSIDE for a custom pricing quote.


INSIDE Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China, Japan, Brazil
Supported Languages
Chinese (Simplified), English, French, German, Spanish

Media

INSIDE provides a chat platform for eCommerce businesses to interact with customers and potential leads, with personalized content and response templates
Visitor journeys are displayed in an easy-to-digest and visual format, in order to replicate a physical shop floor
The INSIDE Visual Engagement Platform aims to make it easier for agents to digest information
Chats can be initiated by automated and targeted messages or by requests sent from clients
INSIDE visual platforms aim to make it easier for agents to see visitor data such as which browser they're using, how much time they've spent on the website, what's in their cart, and more
INSIDE can be integrated with Facebook Messenger to reach clients across more platforms
View statistics on agent performance including active chats, new tickets, wait times, and more
Each agent has a summary page displaying their performance stats
Chats can be accessed from any device using the native mobile apps
INSIDE video INSIDE screenshot: INSIDE provides a chat platform for eCommerce businesses to interact with customers and potential leads, with personalized content and response templates INSIDE screenshot: Visitor journeys are displayed in an easy-to-digest and visual format, in order to replicate a physical shop floor INSIDE screenshot: The INSIDE Visual Engagement Platform aims to make it easier for agents to digest information INSIDE screenshot: Chats can be initiated by automated and targeted messages or by requests sent from clients INSIDE screenshot: INSIDE visual platforms aim to make it easier for agents to see visitor data such as which browser they're using, how much time they've spent on the website, what's in their cart, and more INSIDE screenshot: INSIDE can be integrated with Facebook Messenger to reach clients across more platforms INSIDE screenshot: View statistics on agent performance including active chats, new tickets, wait times, and more INSIDE screenshot: Each agent has a summary page displaying their performance stats INSIDE screenshot: Chats can be accessed from any device using the native mobile apps

INSIDE Reviews

INSIDE Reviews

Overall rating
4,5
/
5
Excellent
25

Very good
13

Average
1

Poor
1

Terrible
0

Value for Money
4,4
Features
4,4
Ease of Use
4,5
Customer Support
4,5
95% recommended this app
Cherry paula C.

Unique among other platforms

I love how this platform was put up together. The way it was designed was meticulously thought of. It gives visual representation of what we most of the time see as text only. Not only that - the people we work with are a delight to talk to. They help us resolve our issues quicker.


Steve H.

Inside makes it easy for agents and executives to engage

From our perspective we are using a very simple level of Inside but are increasingly becoming aware of the further potential of the platform. As we adopt new elements we continue to improve our user experience


Aquinda W.

Glitches


Brooke C.

Great visual & user friendly system

Has been great to work with. We have had alot of wins customising and integrating system and they have been helpful throughout. Looking forward to getting more and more value out of Powerfront & Inside.


Lazarus B.

Unique & Engaging

Overall it has been great! There has been a trial and error process to determine what browser works best with Inside (currently we're finding Edge offers the smoothest experience), and the range of options Inside grants does prove training new colleagues a bit more difficult, but the end result works wonders.


Cherry paula C.
Industry: Electrical/Electronic Manufacturing
Company size: 10 000+ Employees

Unique among other platforms

Used Daily for 2+ years
Reviewed on 2020/10/14
Review Source: Capterra

I love how this platform was put up together. The way it was designed was meticulously thought of. It gives visual representation of what we most of the time see as text only. Not only that - the people we work with are a delight to talk to. They help us resolve our issues quicker.

Pros

I like how it is being interactive for agents. It was totally different from the other platforms with the same purpose. It was not boring. A bit expensive but they are evolving on the area that we need which is what i really wanted to see.

Cons

Whenever I use it, it takes up a lot of bandwidth. Sometimes it slows down my connection, sometimes doesn’t.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Steve H.
Industry: Retail
Company size: 10 000+ Employees

Inside makes it easy for agents and executives to engage

Used Daily for 2+ years
Reviewed on 2020/10/14
Review Source: Capterra

From our perspective we are using a very simple level of Inside but are increasingly becoming aware of the further potential of the platform. As we adopt new elements we continue to improve our user experience

Pros

The visual interface is superior to other solutions making engaging with customers fun and interesting. We've recently begun deploying the BOTS feature and are finding it helpful to assist customers without adding more agents

Cons

Nothing comes to mind. Inside offers so much more capability than we are currently using

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Aquinda W.
Industry: Consumer Services
Company size: 501-1 000 Employees

Glitches

Used Daily for 6-12 months
Reviewed on 2020/10/14
Review Source: Capterra

Pros

Disposition options are easier to access

Cons

Closes out chats while working, chat showing long times when just receiving chat, dispostition not working all the time

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Brooke C.
Industry: Utilities
Company size: 501-1 000 Employees

Great visual & user friendly system

Used Daily for 1+ year
Reviewed on 2020/10/14
Review Source: Capterra

Has been great to work with. We have had alot of wins customising and integrating system and they have been helpful throughout. Looking forward to getting more and more value out of Powerfront & Inside.

Pros

The visual layout and being able to watch customers move throughout the website. The ability to add customisation into other systems like our CRM. Has been easy for our agents to pick up especially during COVID when many were taught on the fly.

Cons

Features like being able to have the webchat set to on constantly even if an agent isn't online yet - We'd like it to be open 8am - 6:30pm like clockwork.

Credit card masking feature is creating a few issues internally.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Lazarus B.
Industry: Telecommunications
Company size: 1 001-5 000 Employees

Unique & Engaging

Used Daily for 1+ year
Reviewed on 2020/10/14
Review Source: Capterra

Overall it has been great! There has been a trial and error process to determine what browser works best with Inside (currently we're finding Edge offers the smoothest experience), and the range of options Inside grants does prove training new colleagues a bit more difficult, but the end result works wonders.

Pros

While there is an initial learning curve, Inside provides a great experience once you've got a handle on things. The UI/UX is a breath of fresh air, and the available features (co-browse, visiting other channels, visually representing each colleagues current chat pool) are a massive step up from our alternative chat client.

Cons

Inside is substantially more process intensive than our alternative chat client, this can prove an issue on less than capable hardware.

Rating breakdown

Ease of Use

Likelihood to recommend: 9.0/10

User recommendation
8,4/10
Based on 40 user ratings
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INSIDE Pricing

INSIDE Pricing

Starting from
US$120,00/month
Free Trial
Subscription
Value for money

INSIDE offers pricing based on the number of user licenses, the server configuration and website traffic to the supported websites. Contact INSIDE for a custom pricing quote.

INSIDE offers pricing based on the number of user licenses, the server configuration and website traffic to the supported websites. Contact INSIDE for a custom pricing quote.

Value for Money
4,4/5
Based on 40 user ratings
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INSIDE Features

INSIDE Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4,4/5
Based on 40 user ratings
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Categories

Additional information for INSIDE

Additional information for INSIDE

Key features of INSIDE

  • Activity tracking
  • Agent scheduling
  • Archiving & retention
  • Automatic notifications
  • CRM integration
  • Campaign management
  • Campaign planning
  • Chat
  • Chat functionality
  • Co-browsing
  • Contact history
  • Content management
  • Conversion optimization tools
  • Customer experience management
  • Customizable branding
  • Customizable templates
  • Data visualization
  • Drag & drop interface
  • Filtered views
  • Full text search
  • Gamification
  • Geotargeting
  • Instant messaging
  • Knowledge base
  • Lead capture
  • Lead nurturing
  • Offline form
  • Performance reports
  • Proactive invitations
  • Real time data
  • Real time monitoring
  • Real time notifications
  • Search functionality
  • Shortcut messages
  • Social media integration
  • Subscriber management
  • Summary reports
  • Surveys & feedback
  • Transfers / routing
  • Two-way audio & video
  • User activity monitoring

Benefits

  • Uniquely designed console for employees with visual engagement tools rather than a typical text heavy chat dashboard. Customers are displayed as avatars and information is displayed in a 3D live view format to engage users.

  • Track customer behavior and, with just one click, monitor data including what the customer is looking at, what’s in their cart, and their previous chat history to identify conversion opportunities and connect at the most effective time.

  • Integrate with Facebook to chat with customers using the messenger service which allows customers to reach out and connect with agents.

  • Cross sell and upsell products using targeted pop-ups, banners, and timely personalized messages across chat, SMS, Facebook Messenger, video and email.

  • All chats are archived within the INSIDE database in order to provide downloadable, searchable, and auditable chat histories for each customer or potential lead.

  • INSIDE FAQs

    INSIDE FAQs

    Below are some frequently asked questions for INSIDE.

    Q. What type of pricing plans does INSIDE offer?

    INSIDE offers the following pricing plans:

    Starting from: US$120,00/month

    Pricing model: Subscription

    Free Trial: Available

    INSIDE offers pricing based on the number of user licenses, the server configuration and website traffic to the supported websites. Contact INSIDE for a custom pricing quote.

    Q. What are the main features of INSIDE?

    INSIDE offers the following features:

    • Activity tracking
    • Agent scheduling
    • Archiving & retention
    • Automatic notifications
    • CRM integration
    • Campaign management
    • Campaign planning
    • Chat
    • Chat functionality
    • Co-browsing
    • Contact history
    • Content management
    • Conversion optimization tools
    • Customer experience management
    • Customizable branding
    • Customizable templates
    • Data visualization
    • Drag & drop interface
    • Filtered views
    • Full text search
    • Gamification
    • Geotargeting
    • Instant messaging
    • Knowledge base
    • Lead capture
    • Lead nurturing
    • Offline form
    • Performance reports
    • Proactive invitations
    • Real time data
    • Real time monitoring
    • Real time notifications
    • Search functionality
    • Shortcut messages
    • Social media integration
    • Subscriber management
    • Summary reports
    • Surveys & feedback
    • Transfers / routing
    • Two-way audio & video
    • User activity monitoring

    Q. Who are the typical users of INSIDE?

    INSIDE has the following typical customers:

    Large Enterprises, Public Administrations, Mid Size Business

    Q. What languages does INSIDE support?

    INSIDE supports the following languages:

    Chinese (Simplified), English, French, German, Spanish

    Q. What type of pricing plans does INSIDE offer?

    INSIDE has the following pricing plans:

    Subscription

    Q. Does INSIDE support mobile devices?

    INSIDE supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does INSIDE integrate with?

    INSIDE integrates with the following applications:

    Salesforce Sales Cloud, Salesforce Service Cloud, Zendesk

    Q. What level of support does INSIDE offer?

    INSIDE offers the following support options:

    Phone Support, Online Support