DoTimely

Mobile, all-in-one field service solution

4,7 /5 (82 reviews) Write a Review!

DoTimely Overview

What is DoTimely?

DoTimely is an all-in-one management solution for pet sitting, dog walking, training, maid services, carpet cleaning, lawn care, coaching, pool cleaning, pest control and handyman businesses with features for scheduling, invoicing, communication tools, and more. Users can run their business from anywhere, using their mobile device.

Customers or staff can schedule and manage appointments, including one time, short duration or recurring appointments. Users get complete flexibility on when they want to generate an invoice. Any appointment that is on the schedule can be invoiced, and is directly connected with scheduling. DoTimely's bulk invoicing allows users to create invoices and collect payments for the business in just a few clicks or schedule it to run automatically. Late payments and lost revenue are a thing of the past with automated invoicing and secure payment processing.

DoTimely's GPS tracking can be turned on or off for individual service. Users can get alerted when a service starts or ends and appointment is requested or cancelled. Choose if customers get notifications, and keep the staff members and customers in the loop. Delight customers and verify service using photos. Employees can verify the services by taking a photo for start and end of service.

Track schedules and progress of appointments in a day with the color coded calendars in day and month views. View visit reports for completed appointments or make edits to adjust prices and add ons. Staff can access their schedules, paystubs and messages online, and are notified for any schedule changes via mobile notifications and emails. DoTimely users can access the platform from web or mobile.

DoTimely Overview

Pricing

Starting from
US$15,00/month

Pricing options

Free Trial
Free
Subscription
Value for money

Essential: Free

Pro: $15 first user and additional users for $10 each.

Elite: Contact for pricing

*All Prices are in USD.


DoTimely Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Invoices overview
Staff management
Appointment Schedule
Scheduling
Photos and GPS tracking
DoTimely video DoTimely screenshot: Invoices overview DoTimely screenshot: Staff management DoTimely screenshot: Appointment Schedule DoTimely screenshot: Scheduling DoTimely screenshot: Photos and GPS tracking DoTimely screenshot: DoTimely screenshot: DoTimely screenshot: DoTimely screenshot: DoTimely screenshot:

DoTimely Reviews

DoTimely Reviews

Overall rating
4,7
/
5
Excellent
60

Very good
20

Average
1

Poor
1

Terrible
0

Value for Money
4,9
Features
4,5
Ease of Use
4,7
Customer Support
4,9
98% recommended this app
Marissa L.

DoTimely is the best!


Orquidea L.

The best solution for my business

AMAZING! Kudos to the DoTimely team, I really love the app. I'm so happy that many processes that took us a lot of time now they are solved with a click.


Ted T.

Please read to save yourself a headache.

Speaking with the company from the start they were agreeable and excited. I paid for them to import our customers, which then had be be re-done by an employee as it wasn't accurately transcribed. After months of speaking with them they seem to believe that the major draw is online requests and cancellations. Which was something that appealed to me. The functionality to my team just didn't pan out. The lay out of the app is different for each OS, so training people couldn't be homogenized, they had no ability to help when there was no connectivity, and no way to not have it be a data hog in the field. It also saps batteries forcing some staff to carry field chargers as phones couldn't last an entire shift. They made a LOT of promises as to what they could do, and said it could all be customized for a fee. What they don't state is that anything you pay for they can then offer to your competition at no charge. Essentially anyone using this app is helping the company evolve to the needs of the client on the clients dime. Lastly I don't think anyone at the company (definitely no one KI spoke with over the 3 months we were assessing the software had any experience in the field of dog walking / pet sitting. The answer most gotten when we would reach out was "we'll look into it" and "that is how it works" without addressing the need, or acknowledging it with a a flippant answer. This software may be useful to an individual contributor, but not a team effort, it falls .


Candice W.

Fantastic software!!

This software has made my life 100 times easier. It just streamlines everything and brings it all into the same place. Such a great experience for such a great cost.


Matthew S.

5* Software - Dog walking

Makes planning multiple dog walks over several staff members a breeze and logs each walk as evidence of it being completed too. Had a glitch with the bookings which was quickly fixed with an email to their support.


Marissa L.
Industry: Veterinary
Company size: 2-10 Employees

DoTimely is the best!

Used Daily for 2+ years
Reviewed on 2020/01/21
Review Source: Capterra

Pros

ease of use, customer service, all in one for my small business

Cons

there are some features that can only be done on web vs app. On the go this can sometimes be a challenge but i know the team is working on it.

Response from DoTimely

Hi Marissa,
Your feedback means a lot to us. Thanks

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Orquidea L.
Industry: Consumer Services
Company size: 2-10 Employees

The best solution for my business

Used Daily for 6-12 months
Reviewed on 2020/09/25
Review Source: Capterra

AMAZING! Kudos to the DoTimely team, I really love the app. I'm so happy that many processes that took us a lot of time now they are solved with a click.

Pros

When I found about DoTimely I couldn't believe it, it had everything that I needed for my business. It's like they read my mind and built it. They really thought about every bit of what a staff, client and admin would need. On the admin side Packages, subscriptions, calendars, invoices, notifications when packages expire, reports, staff payment, clients, and I could keep mentioning a bunch of great features that help you really focus on your business. The user experience for our clients' is great because they know what is going on with the service they hired. For the staff it's a great way to keep things organized.
Support is extraordinary! When needed, they help and guide you. They really consider feedback and solve whatever problem you have.
I'm based in Chile and the gateway Stripe does not work here, if it did, DoTimely would solve EVERYTHING for me!

Cons

As I mentioned, I'm based in Chile and many of our clients and staff don't speak English so that was a challenge. Despite that, I still chose DoTimely over other solutions.
It would be great if DoTimely can find a way to link the account with Hubspot and offer more payment gateways.

Response from DoTimely

Hi Orquidea,
We are really glad that you are having a great experience with DoTimely.It was great to work with you and launch the app in the Spanish language.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ted T.
Industry: Consumer Services
Company size: 11-50 Employees

Please read to save yourself a headache.

Used Daily for 1-5 months
Reviewed on 2020/05/07
Review Source: Capterra

Speaking with the company from the start they were agreeable and excited. I paid for them to import our customers, which then had be be re-done by an employee as it wasn't accurately transcribed. After months of speaking with them they seem to believe that the major draw is online requests and cancellations. Which was something that appealed to me. The functionality to my team just didn't pan out. The lay out of the app is different for each OS, so training people couldn't be homogenized, they had no ability to help when there was no connectivity, and no way to not have it be a data hog in the field. It also saps batteries forcing some staff to carry field chargers as phones couldn't last an entire shift. They made a LOT of promises as to what they could do, and said it could all be customized for a fee. What they don't state is that anything you pay for they can then offer to your competition at no charge. Essentially anyone using this app is helping the company evolve to the needs of the client on the clients dime. Lastly I don't think anyone at the company (definitely no one KI spoke with over the 3 months we were assessing the software had any experience in the field of dog walking / pet sitting. The answer most gotten when we would reach out was "we'll look into it" and "that is how it works" without addressing the need, or acknowledging it with a a flippant answer. This software may be useful to an individual contributor, but not a team effort, it falls .

Pros

The functions it does have mostly run smoothly.

Cons

The app is a data hog that has to constantly be connected. If your customer is in an apartment complex that doesn't have connectivity your blind. No access to notes or instructions. If you have a employee with limited data it isn't usable. You have to use a work around if you have future appointments that you have to schedule but aren't' placing on a team member immediately. They want to force people to be paid commision vs an hourly rate.

Response from DoTimely

We regularly provide features to improve the software for our customers. There are items that are incorrectly stated. We did not charge for importing the data. In fact, the account was billed for only a single month over many months. We provided data template and imported custom data free of charge. Our support conducted number of training sessions and were available in person to answer the questions.
Software customization for fee is an optional benefit to our users. It is not feasible for us to build features for free that no other user is asking for. With no contract plans, the ask to invest thousands in development which we may never be able to recoup is not fair.
Our customer service team is very responsive to resolve issues but they cannot respond quickly to complex feature ask which need cross team analysis.
Large teams are using DoTimely successfully and it may not be a good fit for your processes. We hope as new features are added, the system meets your future needs.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 2.0/10

Candice W.
Industry: Consumer Services
Company size: 2-10 Employees

Fantastic software!!

Used Daily for 6-12 months
Reviewed on 2019/10/31
Review Source: Capterra

This software has made my life 100 times easier. It just streamlines everything and brings it all into the same place. Such a great experience for such a great cost.

Pros

It is so easy to use and fully customizable for whatever you need it for. I've created so much variation in the system and my clients and employees all find it so easy. The report cards are fantastic and give a since of security to my clients. The customer service is absolutely wonderful! I've never had to wait for very long to get a response and they work out any issues very quickly!

Cons

It does glitch every now and then and it will drain your battery life, but so does every other software out there haha.

Response from DoTimely

Hi Candice,
Your feedback is much appreciated.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Matthew S.
Industry: Individual & Family Services
Company size: 2-10 Employees

5* Software - Dog walking

Used Daily for 1+ year
Reviewed on 2020/07/21
Review Source: Capterra

Makes planning multiple dog walks over several staff members a breeze and logs each walk as evidence of it being completed too. Had a glitch with the bookings which was quickly fixed with an email to their support.

Pros

Very easy to use
Free app for both android and ios
Tracks walks brilliantly
Individual login for each staff member

Cons

Nothing. Does everything we need it too very well.

Response from DoTimely

Hi Matthew, Thanks a lot for your feedback. We are glad we are adding value to your business.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,4/10
Based on 82 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

DoTimely Pricing

DoTimely Pricing

Starting from
US$15,00/month
Free Trial
Free
Subscription
Value for money

Essential: Free

Pro: $15 first user and additional users for $10 each.

Elite: Contact for pricing

*All Prices are in USD.

Essential: Free

Pro: $15 first user and additional users for $10 each.

Elite: Contact for pricing

*All Prices are in USD.

Value for Money
4,9/5
Based on 82 user ratings
Compare value for money rating with alternatives
Compare with alternatives

DoTimely Features

DoTimely Features

API
Accounting Integration
Activity Dashboard
Activity Tracking
Automatic Notifications
Billing & Invoicing
Calendar Management
Customer Database
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Electronic Payments
Inventory Management
Inventory Tracking
Invoice Management
Reminders
Reporting & Statistics
Search Functionality
Third Party Integration
Features
4,5/5
Based on 82 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for DoTimely

Additional information for DoTimely

Key features of DoTimely

  • Appointment management
  • Calendar management
  • Client self service
  • Customer management
  • Extensive reporting
  • GPS route tracking
  • Invoicing
  • Native mobile app
  • Notifications
  • Pet birthday tracking
  • Pet grooming
  • Photo management
  • Photos
  • Real time messaging
  • Scheduling
  • Secure customer data
  • Staff management
  • White label / custom solution

Benefits

  • Leverage DoTimely platform to allow staff and customers to self service so that the users can focus on other tasks.

  • DoTimely helps users automate most of the routine tasks and increase accountability for everyone, keeping staff and customer in the loop.

  • Bulk Invoicing allows users to create invoices and collect payments for the company in just a few clicks.

  • Have all the information needed to manage the business from anywhere at anytime with DoTimely mobile apps.

  • Everyone has visibility to the schedule and customers can create appointment requests themselves via the website or the mobile apps.

  • DoTimely FAQs

    DoTimely FAQs

    Below are some frequently asked questions for DoTimely.

    Q. What type of pricing plans does DoTimely offer?

    DoTimely offers the following pricing plans:

    Starting from: US$15,00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    Essential: Free Pro: $15 first user and additional users for $10 each. Elite: Contact for pricing *All Prices are in USD.

    Q. What are the main features of DoTimely?

    DoTimely offers the following features:

    • Appointment management
    • Calendar management
    • Client self service
    • Customer management
    • Extensive reporting
    • GPS route tracking
    • Invoicing
    • Native mobile app
    • Notifications
    • Pet birthday tracking
    • Pet grooming
    • Photo management
    • Photos
    • Real time messaging
    • Scheduling
    • Secure customer data
    • Staff management
    • White label / custom solution

    Q. Who are the typical users of DoTimely?

    DoTimely has the following typical customers:

    Small Business, Mid Size Business

    Q. What languages does DoTimely support?

    DoTimely supports the following languages:

    English

    Q. What type of pricing plans does DoTimely offer?

    DoTimely has the following pricing plans:

    Free, Subscription

    Q. Does DoTimely support mobile devices?

    DoTimely supports the following devices:

    Android, iPhone

    Q. What other apps does DoTimely integrate with?

    DoTimely integrates with the following applications:

    Mailchimp, QuickBooks Online, Stripe, Xero

    Q. What level of support does DoTimely offer?

    DoTimely offers the following support options:

    Online Support, FAQs