Ebsta

Ebsta

Customer engagement platform with Chrome extensions

4.8/5 (90 reviews)

Ebsta Overview

Ebsta is a customer engagement platform designed to help marketing, sales and customer success teams increase productivity and enhance customer engagement directly from their inbox with features such as Salesforce and Gmail integration, plus email, calendar, contact synchronization, and more. Ebsta's customer engagement tools enable users to unlock their company network, nurture relationships through personalized workflows, prioritize activities, and analyze performance.

Ebsta provides users with the tools to create personalized workflows and cadences, as well as track engagement in real time, score customer engagement and identify those that need attention, plus measure team activity and performance, and seamlessly integrate with CRM, email and calendar apps. Mailbox, calendar and Salesforce integration helps users uncover contacts automatically across their entire organization, then build an intelligent network of relationships and maintain up-to-date contact information. Ebsta’s chrome extension enables users to view, edits and update Salesforce on the fly, and also shows related customer records as users browser through their inbox.

Automatically triggered personalized emails and tasks allow users to nurture customer relationships, while ‘Ebsta Scores’ enable users to measure customer engagement and identify and prioritize individuals. The reporting dashboard gives users visibility into team activity levels and workflow performance. Ebsta automatically syncs emails and calendar events to Salesforce, tracks emails and sends real-time notifications. Email tracking technology provides users with valuable insight into email activity, showing users whether the recipient opened the email or clicked on any links. Scheduling tools allow users to schedule events such as meetings, as well as schedule emails to be sent at a later time.

Pricing

Starting from
US$30,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

English

Ebsta Reviews

Overall rating
4.8/5
99% positive reviews
72
Excellent
17
Very good
1
Average
0
Poor
0
Terrible
Jonny D.

Ebsta Engagement Scoring Works Seamlessly

Used Daily for 2+ years
Reviewed on 2019/08/29
Review Source: Capterra

The Ebsta team are like a family, the account management is excellent the support is also very very good. The team are always on hand to provide training or solve problems. A small well run professional team who are great to do business with.

Pros

Ebsta makes it so simple to add users and connect Gmail accounts. This simple connection means you can connect all emails under a lead, opportunity and account in Salesforce. The fully conversation with a contact is then available for all to see across the company. This makes it invaluable if multiple touch points exist across the company on a customers user journey. The lead / engagement score is also great for dashboards, reporting and SDR management.

Cons

The UX on Ebsta at the moment is a little dated and the back end reporting and dashboard is not great. The Chromeplugin needs updating and the UX improving. The data reliability has improved dramatically as a result of the GMail API integration.
The reporting definitely needs tackling.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Eman J.

Ebsta is the email tracking buddy!

Used Daily for 1+ year
Reviewed on 2018/08/30
Review Source: Capterra

If you want the best email tracking tool to use in order for your messages to be sync on salesforce or targetrecruit, Ebsta is the best application to select from!

Pros

I like Ebsta because it helps me sync all the emails I sent, receive, reply, and forward to and from the client or candidate on Salesforce.

I also like the fact that I can schedule the time and date of when I will be sending an update or an email to the candidate. This help me do all of the order I receive from my boss even if it is dated a week from now because I can just schedule when the email should be sent out to a single candidate, client or a prospective client or candidate.

Ebsta is great too because it enables me to see when the receiver of my email already open such correspondence.

Cons

What I least like about Ebsta is that whenever I am using a different computer, I need to restart it again. It is very time consuming. Since it is bundle to my gmail, why can't it be just synced to the email I am using so that whenever I log in to my email, I don't need to refresh my Ebsta so that it will work again.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

This tool is a nice to have especially for Salesforce users to be able to sync conversations.

Used Daily for 2+ years
Reviewed on 2018/05/14
Review Source: Capterra

It is a very useful app to help us sync our Gmail messages to Salesforce as well as notify us if the existing profile from LinkedIn is already in our system. It is user-friendly and with an easy click button the app can give you the name/email address/company combination to help us sync a message to a profile with similar names in our system.

Pros

This helped us a lot in logging the conversation from Gmail to Salesforce. It skips the process of having one to send an email and manually log the details into the Salesforce. This also helps us view if an existing candidate in LinkedIn is already in our database.

Cons

This tool search via name and/or email address, however, if there are duplicate accounts with the same name it could also show. While this app syncs Gmail messages it is now working for Inmail messages send via LinkedIn directly. It gets hard for the users as we need to manually log an InMail activity (sent from our account) as well as incoming replies.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Derek R.

A Must Have for Salesforce Users!

Used Daily for 6-12 months
Reviewed on 2017/03/17
Review Source: Capterra

This app makes my life a lot easier. Instead of having send an email and log the action in Salesforce, Ebsta does it for me right inside Google. Being able to update a SF record without having to go be in SF makes me super happy! Also, I often search for new clients on LinkedIn and Twitter. Ebsta automatically scans the profile I'm looking at and gives me results found in my SF records. I would definitely recommend trying it out! Now that I'm using it, I'd hate to go back to life without Ebsta!

Pros

This app makes my life a lot easier. Instead of having send an email and log the action in Salesforce, Ebsta does it for me right inside Google. Being able to update a SF record without having to go be in SF makes me super happy! Also, I often search for new clients on LinkedIn and Twitter. Ebsta automatically scans the profile I'm looking at and gives me results found in my SF records. I would definitely recommend trying it out! Now that I'm using it, I'd hate to go back to life without Ebsta!

Cons

The popup banner when in gmail/linkedin/twitter will search that person in salesforce for you, which is really cool. I wish it were a little more accurate though.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Dennis C.

Email Syncing on SalesForce? Use Ebsta!

Used Daily for 1+ year
Reviewed on 2018/08/17
Review Source: Capterra

Ebsta helped us managed our customer and client relationship. Without Ebsta it will be hard for us to sync our meetings and email responses to our candidate tracking system.

Pros

We have been using Ebsta to sync email responses of candidates and clients to our candidate tracking system which is powered by SalesForce, and Ebsta made it easy for us. Before, when we were not using Ebsta it is very time consuming because we need to check each client or candidate profile then sync the message profile per profile which is very time consuming. With Ebsta, it made us sync the email message as soon as we reply to the candidate which is very convenient. We've saved soo much time because of Ebsta.

Cons

The only thing I don't like about Ebsta is that we need to upgrade our plan so that we can avail of the Growth subscription which has additional capabilities and with additional cost too. Our Ebsta plan is already expensive, and we need to pay more to get other minor functionalities, but still Ebsta is very great!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Ebsta Pricing

Starting from
US$30,00/month
Pricing options
Free Trial
Subscription
Value for money

Inbox: $30 per user/month paid annually in advance
Team: $30 per user/month paid annually in advance

Ebsta Features

  • Activity Dashboard
  • Activity Tracking
  • CRM Integration
  • Collaboration Tools
  • Email Integration
  • Monitoring
  • Reporting & Statistics

  • API
  • Automatic Notifications
  • Contact Database
  • Contact Management
  • Customizable Templates
  • Data Import/Export
  • Lead Management
  • Real Time Data
  • Sales Analytics
  • Sales Reporting
  • Sales Tracking
  • Search Functionality
  • Third Party Integration

Additional information for Ebsta

Key features of Ebsta

  • 360 degree customer profile
  • 50+ website integrations
  • Activity tracking
  • Automatic calendar sync
  • Automatic contact sync
  • Automatic email sync
  • CRM integration
  • Cadences
  • Calendar management
  • Calendar sync with Google
  • Collaboration tools
  • Company network
  • Data integration
  • Dedicated account manager
  • Email & calendar event history tracking
  • Email integration
  • Email tracking
  • Engagement scoring
  • Matching engine
  • Meeting scheduler
  • Performance monitoring
  • Personalized emails
  • Personalized workflows
  • Prioritizing
  • Real time engagement tracking
  • Real time notifications
  • Reporting & analytics
  • Reporting dashboard
  • Risk analysis
  • Salesforce integration
  • Send later
  • Social profile management
  • Triggered emails

Benefits

  • Ebsta helps centralize and streamline user-activity with CRM, email and calendar system integrations with apps such as Gmail, Outlook and Salesforce.

  • Ebsta enables users to unlock their company network by identifying new business contacts, as well as the latest contact details and best internal relationships.

  • Nurture relationships and automate follow-ups with multi-channel and dynamic workflows, plus automatically triggered personalized emails and tasks.

  • Users can prioritize customer follow-ups with real-time notifications and engagement scoring tools.

  • Ebsta score risk analysis technology allows users to monitor and optimize team performance. The reporting dashboard gives users actionable insight into team activity and performance workflows.

  • Ebsta FAQs

    Below are some frequently asked questions for Ebsta.

    Q. What type of pricing plans does Ebsta offer?

    Ebsta offers the following pricing plans:

    Starting from: US$30,00/month

    Pricing model: Subscription

    Free Trial: Available

    Inbox: $30 per user/month paid annually in advance
    Team: $30 per user/month paid annually in advance

    Q. What are the main features of Ebsta?

    Ebsta offers the following features:

    • 360 degree customer profile
    • 50+ website integrations
    • Activity tracking
    • Automatic calendar sync
    • Automatic contact sync
    • Automatic email sync
    • CRM integration
    • Cadences
    • Calendar management
    • Calendar sync with Google
    • Collaboration tools
    • Company network
    • Data integration
    • Dedicated account manager
    • Email & calendar event history tracking
    • Email integration
    • Email tracking
    • Engagement scoring
    • Matching engine
    • Meeting scheduler
    • Performance monitoring
    • Personalized emails
    • Personalized workflows
    • Prioritizing
    • Real time engagement tracking
    • Real time notifications
    • Reporting & analytics
    • Reporting dashboard
    • Risk analysis
    • Salesforce integration
    • Send later
    • Social profile management
    • Triggered emails

    Q. Who are the typical users of Ebsta?

    Ebsta has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does Ebsta support?

    Ebsta supports the following languages:

    English

    Q. What type of pricing plans does Ebsta offer?

    Ebsta has the following pricing plans:

    Subscription

    Q. Does Ebsta support mobile devices?

    We do not have any information about what devices Ebsta supports

    Q. What other apps does Ebsta integrate with?

    Ebsta integrates with the following applications:

    Bullhorn, Bullhorn, Bullhorn Jobscience, Bullhorn for Salesforce, Gmail, LinkedIn, Microsoft Outlook, Office 365, Salesforce Sales Cloud, Zendesk

    Q. What level of support does Ebsta offer?

    Ebsta offers the following support options:

    Online Support, Phone Support