Ebsta

About Ebsta

Ebsta is a customer engagement platform designed to help marketing, sales and customer success teams increase productivity and enhance customer engagement directly from their inbox with features such as Salesforce and Gmail integration, plus email, calendar, contact synchronization, and more. Ebsta's customer engagement tools enable users to unlock their company network, nurture relationships through personalized workflows, prioritize activities, and analyze performance.

Ebsta provides users with the tools to create personalized workflows and cadences, as well as track engagement in real time, score customer engagement and identify those that need attention, plus measure team activity and performance, and seamlessly integrate with CRM, email and calendar apps. Mailbox, calendar and Salesforce integration helps users uncover contacts automatically across their entire organization, then build an intelligent network of relationships and maintain up-to-date contact information. Ebsta’s chrome extension enables users to view, edits and update Salesforce on the fly, and also shows related customer records as users browser through their inbox.

Automatically triggered personalized emails and tasks allow users to nurture customer relationships, while ‘Ebsta Scores’ enable users to measure customer engagement and identify and prioritize individuals. The reporting dashboard gives users visibility into team activity levels and workflow performance. Ebsta automatically syncs emails and calendar events to Salesforce, tracks emails and sends real-time notifications. Email tracking technology provides users with valuable insight into email activity, showing users whether the recipient opened the email or clicked on any links. Scheduling tools allow users to schedule events such as meetings, as well as schedule emails to be sent at a later time.