Tripleseat

Sales & event management for hotels, restaurants & venues

4,7 /5 (466 reviews) Write a Review!

Tripleseat Overview

What is Tripleseat?

Tripleseat SmartSuite is a cloud-based sales and event management solution for hotels, restaurants, and other venues, designed to streamline the event planning process. The software suite includes SmartDocs, for generating and managing event proposals, orders, and invoices; SmartLeads, for capturing leads through multiple channels; and SmartChat, for communication between event managers and clients. Tripleseat also offers an event booking calendar, online payment processing, contact management tools, financial and sales reports, and more.

Tripleseat’s SmartDocs allows users to generate custom event contracts, orders, proposals, and invoices, with control over document branding, colors, fonts, and more. Documents are stored online, can be shared with staff and clients, and viewed on any device. Dynamic online menus can be created for banquet event orders, with users able to create standard and custom event packages. SmartLeads enables lead capture from venue websites, Facebook pages, and through Tripleseat’s venue directory. Lead details are automatically populated in the contact database. SmartChat connects communications with client event details, and generates automatic tasks to manage event steps, follow-ups, guest reminders, and more.

The bookings calendar in Tripleseat stores details of all events across multiple venues, with users able to filter their view by venue, room, or event status. Full booking details can be accessed in a single location, and users can add custom fields to capture all required information. Related notes, tasks, and documents can also be tracked alongside details of who requested the event. Customers’ credit cards can be charged online through the PCI-compliant payment portal, enabling users to collect deposits or full event balances during the booking process.

Tripleseat Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact Tripleseat for full pricing information.


Tripleseat Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Tripleseat screenshot: Tripleseat screenshot: Tripleseat screenshot: Tripleseat screenshot: Tripleseat screenshot:

Tripleseat Reviews

Tripleseat Reviews

Overall rating
4,7
/
5
Excellent
343

Very good
102

Average
9

Poor
6

Terrible
6

Value for Money
4,6
Features
4,4
Ease of Use
4,6
Customer Support
4,7
95% recommended this app
Lauren R.

The system every Private Dining Sales person has been waiting for!

I had the pleasure of being introduced to Tripleseat at a previous job, and that company unanimously agreed for all of the concepts to make the switch to their program. It was better than the other options out there at the time, and made the most sense. After working with everyone while being at that company, I brought them on board to my current employer. Their sales team, support team, training team, all of them, are so friendly, and helpful! There is no question too small, or request too large to be considered.
I am a big fan, and would recommend them to anyone looking for a new booking system in a heartbeat.


Kathryn B.

Gather is the ONLY program for me!

I am saving so much time using this software with clients. Half the time it used to take me to send contracts.


Christina L.

Daily Life

Overall it was not hard to learn for such a critical tool we use to plan multiple events.


Timothy R.

Extremely bad customer service, buggy software

Even though we gave them notice of cancellation after about 9 months they have twice charged our card for renewals which are not valid.


Charles G.

A User Friendly Necessity for Event Managers

I have always had success with Tripleseat. You can be confident using it to communicate with prospective clients and clients with future bookings.


Lauren R.
Industry: Restaurants
Company size: 201-500 Employees

The system every Private Dining Sales person has been waiting for!

Used Daily for 2+ years
Reviewed on 2018/10/17
Review Source: Capterra

I had the pleasure of being introduced to Tripleseat at a previous job, and that company unanimously agreed for all of the concepts to make the switch to their program. It was better than the other options out there at the time, and made the most sense. After working with everyone while being at that company, I brought them on board to my current employer. Their sales team, support team, training team, all of them, are so friendly, and helpful! There is no question too small, or request too large to be considered.
I am a big fan, and would recommend them to anyone looking for a new booking system in a heartbeat.

Pros

My favorite part of TripleSeat is that everything makes logical sense, and is able to be customized to your needs. When inputting the information, you don't have unnecessary steps in order to get your basic needs into the system. If I have a brand new manager who only gets a date, time, number of guests, and the host's contact info, they can (within minutes) get them a contract. At the very least they can send them an email with menus and instead of loosing a sticky note, have it tracked so I can follow up.
Truly this was made for the Sales person in mind, with how the data is tracked, and how much time it saves.

Cons

My only wish for the software, was that it would allow for you to track correspondence directly with a contact and not having it connected to an event. There doesn't seem to be a way to pull up someone who is in your data base, and just send them a prospecting email, or share with them updated menus or promotions. You have to export their contact information and email, or use a previous event.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Kathryn B.
Industry: Food & Beverages
Company size: 51-200 Employees

Gather is the ONLY program for me!

Used Daily for 2+ years
Reviewed on 2019/07/30
Review Source: Capterra

I am saving so much time using this software with clients. Half the time it used to take me to send contracts.

Pros

Gather is the best software to use for private dining, the ease of use is like no other! You can use it on the app, computer, tablet etc... it is very easy to develop files to save on the software and send contracts to clients. Once you train your staff their are very little questions that follow because of the ease of use with this product. Clients also love it because it leaves less back and forth with contracts and they can do everything they need from the form you send them. The software also works with your email and you're notified on the home screen and via our work email. They're constantly upgrading and using new integrations as well.

Cons

This is not a con because I don't know if this is possible, but if Gather could find a way to integrate with Open Table so contracts update to that software it would be amazing. I am not a computer programmer so I have no idea if that's possible, but really their are no cons with Gather.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Christina L.
Industry: Food & Beverages
Company size: 51-200 Employees

Daily Life

Used Daily for 2+ years
Reviewed on 2020/09/22
Review Source: Capterra

Overall it was not hard to learn for such a critical tool we use to plan multiple events.

Pros

It is easily accessible and great if we need to work from home. Leads are captured for us to respond and sorted accordingly. The calendar for event planning is critical for us to see and use to rent our event spaces.

Cons

I would love if there was an app for it on the phone instead of having to go on a site. When multiple members are booking potential leads, If there was a way to block spaces better besides using the hold mark on the calendar as that does not guarantee a proper blockage sometimes (for example if it can note the space is currently being blocked as multiple users are trying to block the space at the same time that would be great) Also putting potential events on our calendar does require multiple steps with a lot of info -if this could be more compact, that would save time in booking during high demand.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Timothy R.
Industry: Hospitality
Company size: 11-50 Employees

Extremely bad customer service, buggy software

Used Daily for 6-12 months
Reviewed on 2017/08/20
Review Source: SoftwareAdvice

Even though we gave them notice of cancellation after about 9 months they have twice charged our card for renewals which are not valid.

Pros

Generally the contract feature was fine. We liked executing contracts on line even though the contract tool did not have all of the client info required

Cons

Regarding our disappointment with Gather I would point to the following – all of which I have reflected to your support people and none of which have been acted on:

Your IOS app seems to be able to send messages to clients and it does seem to be able to send templates but not free-form messages. Yet it often leads the user to believe a message has been sent when it has not
About 45 days ago new inquiries stopped showing up in your new messages list – your support people insisted this was not a change but it was. It seems logical that new leads would be the most important new messages
I asked you to make all the numbers and metrics on your Home page hyperlinked, but you have not. If I see I have two new leads I can click on that number and it takes me to the new leads. If I see I have one new contract signed, the numeral “1” is not hyperlinked and I have to search for the new signed contract.
It is difficult or impossible to add a second client contact name but in the wedding business it is pretty normal to have at least two client counterparties. Yes I know about the “onsite” contact but that is not a default email recipient. Look at the confusion that appears in some proposals.
Your proposals are not properly itemized and clients do not seem to notice that I have attached a “BEO” which is not a term I could define for you. Look at both “xxx” and “xxx” as examples of proposals where they thought we got the price wrong but they don’t see the security deposit because it is not itemized in the proposal.
It is completely ridiculous that the client could sign an e-contract without being forced to enter and validate their address, phone, full and correct name, etc. Our normal course is we get a contract signed and then we chase down the additional information required to actually have a contract with the Zenith Additional Information form. This is cumbersome and probably not legally defensible. I want the client to execute the contract having filled in and validated their complete contact info

Rating breakdown

Ease of Use

Charles G.
Industry: Food & Beverages
Company size: 1 001-5 000 Employees

A User Friendly Necessity for Event Managers

Used Daily for 2+ years
Reviewed on 2020/08/02
Review Source: Capterra

I have always had success with Tripleseat. You can be confident using it to communicate with prospective clients and clients with future bookings.

Pros

Tripleseat's program format is very user friendly. It was developed to make creating and editing BEO's very simple. Loading your banquet and catering menus is very simple. Event quotes, contracts and payment details are all accessible without a lot of extra effort.

Cons

There's an occasional delay in menu/ pricing updating and a lot of daily emails for your team.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
9,2/10
Based on 466 user ratings
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Tripleseat Pricing

Tripleseat Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact Tripleseat for full pricing information.

Contact Tripleseat for full pricing information.

Value for Money
4,6/5
Based on 466 user ratings
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Tripleseat Features

Tripleseat Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4,4/5
Based on 466 user ratings
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Categories

Additional information for Tripleseat

Additional information for Tripleseat

Key features of Tripleseat

  • Automatic tasks
  • Bookings calendar
  • Communication management
  • Contact management
  • Contract creation
  • Credit card processing
  • Customer histories
  • Customer management
  • Customer relationship management
  • Document management
  • Document storage
  • Dynamic online menu creation
  • Event booking management
  • File sharing
  • Guest reminders
  • Invoice generation
  • Lead capture
  • PCI compliant payment portal
  • Proposal generation
  • Real-time updates
  • Social media integration
  • Task tracking
  • Transaction reporting
  • Website integration

Benefits

  • With SmartDocs, users can create event orders, proposals, and invoices with customizable branding, fonts, and colors.

  • Leads can be converted directly from websites, Facebook, and the Tripleseat venue directory.

  • Automatic tasks are designed to assist users with managing events, follow-ups, and sales opportunities.

  • All event booking details are stored centrally, allowing users to track event times, locations, and customers, and events for multiple venues can be managed through the booking calendar.

  • Customers’ credit cards can be charged online through the PCI-compliant payment portal, and users can track all payments and generate financial reports.

  • Tripleseat FAQs

    Tripleseat FAQs

    Below are some frequently asked questions for Tripleseat.

    Q. What type of pricing plans does Tripleseat offer?

    Tripleseat offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact Tripleseat for full pricing information.

    Q. What are the main features of Tripleseat?

    Tripleseat offers the following features:

    • Automatic tasks
    • Bookings calendar
    • Communication management
    • Contact management
    • Contract creation
    • Credit card processing
    • Customer histories
    • Customer management
    • Customer relationship management
    • Document management
    • Document storage
    • Dynamic online menu creation
    • Event booking management
    • File sharing
    • Guest reminders
    • Invoice generation
    • Lead capture
    • PCI compliant payment portal
    • Proposal generation
    • Real-time updates
    • Social media integration
    • Task tracking
    • Transaction reporting
    • Website integration

    Q. Who are the typical users of Tripleseat?

    Tripleseat has the following typical customers:

    Small Business, Mid Size Business

    Q. What languages does Tripleseat support?

    Tripleseat supports the following languages:

    English

    Q. What type of pricing plans does Tripleseat offer?

    Tripleseat has the following pricing plans:

    Subscription

    Q. Does Tripleseat support mobile devices?

    We do not have any information about what devices Tripleseat supports

    Q. What other apps does Tripleseat integrate with?

    Tripleseat integrates with the following applications:

    Constant Contact, Facebook, Fishbowl, Mailchimp, Microsoft Outlook

    Q. What level of support does Tripleseat offer?

    Tripleseat offers the following support options:

    Phone Support, Online Support, Knowledge Base, FAQs