Tripleseat SmartSuite is a cloud-based sales and event management solution for hotels, restaurants, and other venues, designed to streamline the event planning process. The software suite includes SmartDocs, for generating and managing event proposals, orders, and invoices; SmartLeads, for capturing leads through multiple channels; and SmartChat, for communication between event managers and clients. Tripleseat also offers an event booking calendar, online payment processing, contact management tools, financial and sales reports, and more.
Tripleseat’s SmartDocs allows users to generate custom event contracts, orders, proposals, and invoices, with control over document branding, colors, fonts, and more. Documents are stored online, can be shared with staff and clients, and viewed on any device. Dynamic online menus can be created for banquet event orders, with users able to create standard and custom event packages. SmartLeads enables lead capture from venue websites, Facebook pages, and through Tripleseat’s venue directory. Lead details are automatically populated in the contact database. SmartChat connects communications with client event details, and generates automatic tasks to manage event steps, follow-ups, guest reminders, and more.
The bookings calendar in Tripleseat stores details of all events across multiple venues, with users able to filter their view by venue, room, or event status. Full booking details can be accessed in a single location, and users can add custom fields to capture all required information. Related notes, tasks, and documents can also be tracked alongside details of who requested the event. Customers’ credit cards can be charged online through the PCI-compliant payment portal, enabling users to collect deposits or full event balances during the booking process.
I had the pleasure of being introduced to Tripleseat at a previous job, and that company unanimously agreed for all of the concepts to make the switch to their program. It was better than the other options out there at the time, and made the most sense. After working with everyone while being at that company, I brought them on board to my current employer. Their sales team, support team, training team, all of them, are so friendly, and helpful! There is no question too small, or request too large to be considered.
I am a big fan, and would recommend them to anyone looking for a new booking system in a heartbeat.
My favorite part of TripleSeat is that everything makes logical sense, and is able to be customized to your needs. When inputting the information, you don't have unnecessary steps in order to get your basic needs into the system. If I have a brand new manager who only gets a date, time, number of guests, and the host's contact info, they can (within minutes) get them a contract. At the very least they can send them an email with menus and instead of loosing a sticky note, have it tracked so I can follow up.
Truly this was made for the Sales person in mind, with how the data is tracked, and how much time it saves.
My only wish for the software, was that it would allow for you to track correspondence directly with a contact and not having it connected to an event. There doesn't seem to be a way to pull up someone who is in your data base, and just send them a prospecting email, or share with them updated menus or promotions. You have to export their contact information and email, or use a previous event.
Tripleseat helped me almost double my sales in one year, just from taking me a way from my color-coded sticky note and hard-copy calendar system. It makes it easier to take vacations and leave the other managers with clear instructions of what they need, communicate with my team and client at the same time so everyone is on the same page, etc. I also work from home most of the time so my Chef and GM have access to all of the BEO's and client information so they can see everything without me having to be there to bring it to them. Overall I love it!
I'll start out by saying that I'm a one woman operation. I'm the only one in our restaurant that sells, details and facilitates all of our events, plus plans all of our in-house events, plus managing the actual restaurant side...so I have a lot to do! Tripleseat makes my job exponentially easier and more streamlined. One of my favorite things is that they listen to their users. Every month there is something updated that makes it that much butter, and their customer service is fantastic. They've also started hosting events so you can get hands on training, meet the team, etc. I love that!
There are a lot of features that I don't use being one person in one unit. It would be nice if there were different tiers of pricing based on the parts you use and those you don't (like a Tripleseat Lite vs. Tripleseat Multi-Unit). That's about it!
Tripleseat has grown with us at the rate we are able to understand and make positive advances with the software. They are allways available for discussion and help. My overall experence is we get very comfortable & professional service from Tripleseat.
I'm not at all a pro but so the ease of use is very important. The software was not designed originaly for my type of use, I'm a movie theater with special events. However it has been curved to be able to offer me everything I require to keep track of my special events. The calendar is esential for the number of events we have as each new movie release generates a new special event be it birthday parties or receptions and sometimes just a movie only seat reservation. Each style has to be noted and written up using the software to outline for each department in the Theater. The ability to arrange the many buckets we use to otline an event form the original set-up, as our understanding of the software increases is great.
Having to update each time changes are made to see how it will look onl the BEO is a little challenging. Then to view any changes I have to open up the BEO to see how it looks/fits etc. It would be nice to have a real time view/function of some sort to be able to see what someting looks like without having to udate first.
I have not yet found something that I would like to use more than TripleSeat and I think it's well on it's way to being the BEST bang for your buck!
I love using TripleSeat for my business! Coming from a place of having to create separate documents for each piece of my event (BEO's, Proposals, Menus, Invoices, etc), it has not only streamlined my time, but also has prevented clerical errors moving from one document to another.
I think the more difficult parts of the software include the lack of customization, ie:
--colors that are used when the TripleSeat staff first load everything are not available when you try to customize
--it takes a million clicks to successfully get to where you want to go (to close an event, to confirm a payment)
--when I update a BEO, I have to manually save the OLD document and upload it into the system rather than it saving the old documents for me to reference
--when I add another document to an event, it changes the deposit that is due to be double what it should be
I direct events for 3 restaurants and tripleseat helps me stay incredibly organized.
The software is super user friendly and all employees I've trained on it have caught on quickly. I really like that its a one stop shop for creating documents and customizing everything to best fit your restaurant.
Emails through tripleseat show up in people's junk mail and gets blocked by firewalls alot. There was a period when it happened a good amount and I tested it out by sending test emails to friends who work at large banking companies. 2 of them never received the emails - not even in their junk.
I really wish there was a way (like with icontact) to make the emails appear less like spam- maybe automatically changing the subject line to "Events at Restaurant" .
When I went to tech support about this I was told that its bound to happen and we just have to tell clients to look in their junk folders which isn't really someting I can tell clients.
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Below are some frequently asked questions for Tripleseat.
Tripleseat offers the following pricing plans:
Pricing model: Subscription
Free Trial: Not Available
Contact Tripleseat for full pricing information.
Tripleseat offers the following features:
Tripleseat has the following typical customers:
Mid Size Business, Small Business
Tripleseat supports the following languages:
Tripleseat has the following pricing plans:
We do not have any information about what devices Tripleseat supports
Tripleseat integrates with the following applications:
Constant Contact, Facebook, Fishbowl, Mailchimp, Microsoft Outlook
Tripleseat offers the following support options:
FAQs, Knowledge Base, Online Support, Phone Support