Augmented Support

Augmented Support

Real-time remote AR for technical support

4/5 (1 review)

Augmented Support Overview

Augmented Support is a cloud-based augmented reality solution which provides real-time remote technical support in field service and customer support sectors through voice and video technology. Incorporating real-time video annotations, screenshots, document sharing and chat functionality, plus remote object visualization, video call. adaptive video quality, and more, Augmented Support aims to deliver a comprehensive augmented reality solution.

Pricing

Starting from
€250,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Augmented Support Reviews

Overall rating
4/5
100% positive reviews
0
Excellent
1
Very good
0
Average
0
Poor
0
Terrible
Tom V.

First steps in AR in our operational environment

Used Monthly for 6-12 months
Reviewed on 2017/11/30
Review Source: Capterra

Pros

User friendly, easy to install on Android (not tested on Apple)
Decent support from ViuMore, frequent upgrades and new features.

Cons

Some improvement needed on the availability status when the used device goes into 'sleep' modus.
If you don't use the glasses, a handheld or stand for tablet use is necessary for comfortable use.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

Augmented Support Pricing

Starting from
€250,00/month
Pricing options
Free Trial
Subscription
Value for money

One Team: €250/month billed annually for 850 minutes/month
One Business: €500/month billed annually for 2000 minutes/month
One Enterprise: €1000/month billed annually for 5000 minutes/month

Augmented Support Features

  • Chat

  • API
  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Contact History
  • Customizable Branding
  • Email Integration
  • Instant Messaging
  • Knowledge Base
  • Monitoring
  • Multi-Channel Communication
  • Prioritizing
  • Real Time Monitoring
  • Reporting & Statistics
  • Social Media Integration
  • Surveys & Feedback
  • Third Party Integration
  • Ticket Management
  • Workflow Management

Additional information for Augmented Support

Key features of Augmented Support

  • Adaptive video quality
  • Call history
  • Chat
  • Communication management
  • Document management
  • Document sharing
  • Multiplatform & multidevice
  • Offline mode
  • Picture management
  • Quick icons
  • Real time support
  • Real time video annotations
  • Remote access
  • Remote capture
  • Remote document access
  • Remote object visualization
  • Screenshot management
  • Technician management
  • User management
  • Video call management

Benefits

  • Real-time remote support aims to enhance response times.
  • Users can draw clear instructions using 2 way real-time video annotations.
  • Operates in offline mode.
  • Store, share and discuss documents in real-time.
  • Manage all users through an online admin panel.

  • Augmented Support FAQs

    Below are some frequently asked questions for Augmented Support.

    Q. What type of pricing plans does Augmented Support offer?

    Augmented Support offers the following pricing plans:

    Starting from: €250,00/month

    Pricing model: Subscription

    Free Trial: Available

    One Team: €250/month billed annually for 850 minutes/month
    One Business: €500/month billed annually for 2000 minutes/month
    One Enterprise: €1000/month billed annually for 5000 minutes/month

    Q. What are the main features of Augmented Support?

    Augmented Support offers the following features:

    • Adaptive video quality
    • Call history
    • Chat
    • Communication management
    • Document management
    • Document sharing
    • Multiplatform & multidevice
    • Offline mode
    • Picture management
    • Quick icons
    • Real time support
    • Real time video annotations
    • Remote access
    • Remote capture
    • Remote document access
    • Remote object visualization
    • Screenshot management
    • Technician management
    • User management
    • Video call management

    Q. Who are the typical users of Augmented Support?

    Augmented Support has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Augmented Support support?

    Augmented Support supports the following languages:

    English

    Q. What type of pricing plans does Augmented Support offer?

    Augmented Support has the following pricing plans:

    Subscription

    Q. Does Augmented Support support mobile devices?

    Augmented Support supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Augmented Support integrate with?

    We do not have any information about what integrations Augmented Support has

    Q. What level of support does Augmented Support offer?

    Augmented Support offers the following support options:

    Online Support, Phone Support