Augmented Support

Real-time remote AR for technical support

4 /5 (1 review) Write a Review!

Augmented Support Overview

What is Augmented Support?

Augmented Support is a cloud-based augmented reality solution which provides real-time remote technical support in field service and customer support sectors through voice and video technology. Incorporating real-time video annotations, screenshots, document sharing and chat functionality, plus remote object visualization, video call. adaptive video quality, and more, Augmented Support aims to deliver a comprehensive augmented reality solution.

Augmented Support Overview

Pricing

Starting from
€250,00/month

Pricing options

Free Trial
Subscription
Value for money

One Team: €250/month billed annually for 850 minutes/month
One Business: €500/month billed annually for 2000 minutes/month
One Enterprise: €1000/month billed annually for 5000 minutes/month


Augmented Support Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Real-time video annotation
Remote visualization
Quick icon dropping
Call history
Augmented Support video Augmented Support screenshot: Real-time video annotation Augmented Support screenshot: Remote visualization Augmented Support screenshot: Quick icon dropping Augmented Support screenshot: Call history

Augmented Support Reviews

Augmented Support Reviews

Overall rating
4
/
5
Excellent
0

Very good
1

Average
0

Poor
0

Terrible
0

Value for Money
4
Features
4
Ease of Use
4
Customer Support
5
100% recommended this app
Tom V.

First steps in AR in our operational environment


Tom V.
Industry: Internet
Company size: 11-50 Employees

First steps in AR in our operational environment

Used Monthly for 6-12 months
Reviewed on 2017/11/30
Review Source: Capterra

Pros

User friendly, easy to install on Android (not tested on Apple)
Decent support from ViuMore, frequent upgrades and new features.

Cons

Some improvement needed on the availability status when the used device goes into 'sleep' modus.
If you don't use the glasses, a handheld or stand for tablet use is necessary for comfortable use.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8/10
Based on 1 user ratings
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Augmented Support Pricing

Augmented Support Pricing

Starting from
€250,00/month
Free Trial
Subscription
Value for money

One Team: €250/month billed annually for 850 minutes/month
One Business: €500/month billed annually for 2000 minutes/month
One Enterprise: €1000/month billed annually for 5000 minutes/month

One Team: €250/month billed annually for 850 minutes/month
One Business: €500/month billed annually for 2000 minutes/month
One Enterprise: €1000/month billed annually for 5000 minutes/month

Value for Money
4/5
Based on 1 user ratings
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Augmented Support Features

Augmented Support Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4/5
Based on 1 user ratings
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Categories

Additional information for Augmented Support

Additional information for Augmented Support

Key features of Augmented Support

  • Adaptive video quality
  • Call history
  • Chat
  • Communication management
  • Document management
  • Document sharing
  • Multiplatform & multidevice
  • Offline mode
  • Picture management
  • Quick icons
  • Real time support
  • Real time video annotations
  • Remote access
  • Remote capture
  • Remote document access
  • Remote object visualization
  • Screenshot management
  • Technician management
  • User management
  • Video call management

Benefits

  • Real-time remote support aims to enhance response times.
  • Users can draw clear instructions using 2 way real-time video annotations.
  • Operates in offline mode.
  • Store, share and discuss documents in real-time.
  • Manage all users through an online admin panel.

  • Augmented Support FAQs

    Augmented Support FAQs

    Below are some frequently asked questions for Augmented Support.

    Q. What type of pricing plans does Augmented Support offer?

    Augmented Support offers the following pricing plans:

    Starting from: €250,00/month

    Pricing model: Subscription

    Free Trial: Available

    One Team: €250/month billed annually for 850 minutes/month One Business: €500/month billed annually for 2000 minutes/month One Enterprise: €1000/month billed annually for 5000 minutes/month

    Q. What are the main features of Augmented Support?

    Augmented Support offers the following features:

    • Adaptive video quality
    • Call history
    • Chat
    • Communication management
    • Document management
    • Document sharing
    • Multiplatform & multidevice
    • Offline mode
    • Picture management
    • Quick icons
    • Real time support
    • Real time video annotations
    • Remote access
    • Remote capture
    • Remote document access
    • Remote object visualization
    • Screenshot management
    • Technician management
    • User management
    • Video call management

    Q. Who are the typical users of Augmented Support?

    Augmented Support has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does Augmented Support support?

    Augmented Support supports the following languages:

    English

    Q. What type of pricing plans does Augmented Support offer?

    Augmented Support has the following pricing plans:

    Subscription

    Q. Does Augmented Support support mobile devices?

    Augmented Support supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Augmented Support integrate with?

    We do not have any information about what integrations Augmented Support has

    Q. What level of support does Augmented Support offer?

    Augmented Support offers the following support options:

    Phone Support, Online Support