About RepeatRewards

RepeatRewards is a multi-channel marketing and customer loyalty management platform designed to assist businesses including retail, restaurants, pharmacies, and personal service providers such as salons, with building and maintaining customer loyalty. The software can be used by independent businesses or franchises, with support for multiple locations, and includes tools for automating campaigns, tracking member activity, multi-channel marketing, and more.

RepeatRewards allows customers to enroll in loyalty programs in-store, online, via SMS, or through a mobile app, and offers custom-designed key tags and membership cards. Member activity can then be tracked through mobile apps, standalone terminals, or integrated point of sale (POS) systems, with the ability to reward members based on their visit frequency or spend. Custom-built mobile apps give members the ability to enroll in loyalty programs, view special offers, access promotions, play games, engage on social media to earn rewards, and more. Businesses can also use apps to send automated messages to nearby members through geofencing technology, and deliver push notifications to customers after store visits, to promote upcoming events, or remind customers about expiring offers.

RepeatRewards also includes multi-channel marketing tools, allowing users to send out targeted campaigns to customer segments by email, SMS, direct mail, or mobile app. Promotions for occasions such as customer anniversaries, birthdays, and holidays can be automated, as can chance-based and customer appreciation campaigns. Individual campaigns can be tracked through the mobile dashboard and web portal using offer-specific trackable promotion codes, enabling users to calculate the ROI for each campaign.

Pricing starting from:

US$59,00/month

  • Free Trial
  • Subscription

Key benefits of RepeatRewards

  • Custom mobile apps allow businesses to engage customers, with members able to enroll, play games, access promotions, view specials, engage on social media to earn rewards, and receive notifications for upcoming events, expiring offers, after visiting store locations, and more.

  • The location of each customer purchase is tracked, allowing users to target marketing across locations, and members can earn offers and rewards to be redeemed at any location.

  • Users can automate promotions for customer anniversaries, birthdays, holidays, chance-based campaigns, lost customers, and more.

  • Targeted promotions can be sent out to different customer segments, such as VIPs, inactive members, or top spenders, through branded emails, direct mail, printed receipts, or a custom mobile app.

  • The mobile dashboard and web portal give users insight into ROI reports, with unique trackable promotion codes for each campaign.

  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English

    Pricing starting from:

    US$59,00/month

    • Free Trial
    • Subscription

    Images

    New Owner Dashboard
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    RepeatRewards video
    RepeatRewards screenshot: New Owner Dashboard RepeatRewards screenshot: RepeatRewards screenshot:

    Features

    Total features of RepeatRewards: 29

    • API
    • Activity Dashboard
    • Activity Tracking
    • Automatic Notifications
    • Campaign Analysis
    • Campaign Management
    • Campaign Segmentation
    • Customer Activity Reporting
    • Customer Segmentation
    • Customizable Branding
    • Gamification
    • Geolocation
    • Location Tracking
    • Loyalty Program
    • Mail Merge
    • Mobile Integration
    • Monitoring
    • Multi-Campaign
    • Multi-Channel Distribution
    • Multi-Location
    • Promotions Management
    • Real Time Monitoring
    • Receipt Management
    • Receiving
    • Reporting & Statistics
    • Self-Enrollment
    • Social Media Integration
    • Survey Management
    • eCommerce Integration

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    Reviews

    Overall rating

    4,5 /5
    (168)
    Value for Money
    4,4/5
    Features
    4,3/5
    Ease of Use
    4,4/5
    Customer Support
    4,7/5

    Already have RepeatRewards?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 168
    Verified Reviewer
    Overall rating
    • Industry: Retail
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    We LOVE using RepeatRewards!

    Reviewed on 2018/10/09

    We will continue using RepeatRewards to track our customers' purchases and rewards -- it's fun and...

    We will continue using RepeatRewards to track our customers' purchases and rewards -- it's fun and easy to use overall!

    Pros

    RepeatRewards makes it easy for our customers to earn loyalty points and gift certificates for our store! It also makes it easy to compile information (such as statistics, age group, and frequent shoppers) to make it easier for us to advertise for their needs.

    Cons

    It was a little difficult to figure out the software at first -- there are tutorials to use the product, however, we still had to figure out some of the features on our own accord.

    Cj Q.
    Overall rating
    • Industry: Retail
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Def develops a deeper sense of loyalty amongst our customers

    Reviewed on 2017/03/29

    Whether they use their rewards is not the measure of a successful loyalty program. It's the...

    Whether they use their rewards is not the measure of a successful loyalty program. It's the psychology of loyalty. Customers remind us if we forget to ask for their card. Others told us they were checking out at another franchise location, and left and drove to our location to be able to get their points. Our logo/virtual business card is in their wallet at all times so we stay front of mind every time they thumb thru their wallet. We are very happy with this program and wish the rest of our franchisees and better yet our franchisor would adopt the program, to help build brand loyalty overall.

    Pros

    Ability to sort, organize, analyze, export, sync to constant contact and postcard direct mail programs. Address auto-updates. Lots of reports. Multiple user logins with various levels of access (ex: data entry only, vs admin etc). Options for terminal, web, or POS integration for use during the customer's transaction. Ability to link cards for multiple family members/employees.

    Cons

    Some of the reports can be confusing to use/ read.

    Response from Pro/Phase Marketing

    Thanks for the review! We really appreciate it. We do have a customer facing app option with tons of marketing options for you to use with it as well as a tablet that you could choose to use to have members enroll themselves. Someone from our team will reach out soon with some information on this shortly. -RepeatRewards

    Genn H.
    Overall rating
    • Industry: Retail
    • Company size: 51-200 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    Rewards experience!

    Reviewed on 2016/12/06

    I believe in order to take advantage of all the system has to offer you must have someone in your...

    I believe in order to take advantage of all the system has to offer you must have someone in your organization be the go-to person for your companies rewards. The system is pretty simple to use and signing up members is easy BUT I think in order to get the best bang for your buck repeat rewards need to rejuvenate their customer service, team. I think my company would utilize more of the product if we understood better the ways to make the system work more efficiently for our company. If you chose to utilize rewards in your company they definitely work but you must have a dedicated staff member who works the process weekly - it needs time and dedication. I would be thrilled if they would offer online tutorials on how to utilize some of the tools and implement changes.

    Pros

    I like the ease of entering new members and some of the reporting is interesting to see. I do like that you can export into Excel any information / reporting.

    Cons

    I don't like that I can't find "help" for areas that I don't utilize that would benefit my company. when I reach out to customer service I get quick links and walk through but I think with the technology they could have customers help themselves with more on-line how to - visuals are much better... I also feel like I'm only scratching the service of what the program has to offer which is frustration - I love companies that are pro-active and push me to see what other things the program has to offer.

    Response from Pro/Phase Marketing

    Thanks for the review! We really appreciate you taking the time to submit it. One of our team members here will be reaching out to your shortly to go over our services in more detail to discuss what may be a good fit to consider changing or adding to your program.
    -RepeatRewards

    Brandon B.
    Overall rating
    • Industry: Retail
    • Company size: 11-50 Employees
    • Used Other for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    The website is so hard to use and navigate but I like the end results

    Reviewed on 2017/08/16

    Pros

    The end results are what I want. I like that my customers are being rewarded. It is easy to get them involved because we offer to put them in our system and they don't have to carry a card. I gave the features and functionality 2 stars because the features are great...the functionality needs some work.

    Cons

    It is so hard to navigate. It's too big and too slow. I never go into it or use it the way I should because it's too overwhelming and I'm too busy to figure it out each time. I am absolutely confused on setting up the double points programs. The descriptions aren't easy to understand and I'm never confident in it. Right now our customers are told they have to show the clerk the email or notification and the clerk will give them double points. I just want them notified that we are having a double points event. They shouldn't need to show anything and my clerks shouldn't need to do anything. It should all be automatic. I am totally confused on how to set up specials in the app. I went through the training once, but don't use it enough to remember my way through it.

    Response from Pro/Phase Marketing

    Thanks for the review! Your feedback is really important to us and I would like to talk to you more about it so I will be contacting you to see when you're available to do so. In regards to a couple of items below, I want to let you know that we have a new dashboard to make navigating the site easier and we are developing a completely new site as we speak which should be out in Q4 so we'll keep you in the loop. A support team member will be getting you the info on the dashboard as well.

    In regards to the double points days and adding specials to the app- you can always just shoot us a quick email with what you want to do and we can take care of it or we are happy to show you this and provide some instruction if you want to do it yourself. We're here to help so please feel free to ask at any time.
    -RepeatRewards

    David K.
    Overall rating
    • Industry: Retail
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    The past few months the system has been huge improvements the that customer service is awesome!

    Reviewed on 2017/06/13

    EMail , postcard, letters, newsletter, surveys, follow ups, lost customers, Bdays, anniversaries,...

    EMail , postcard, letters, newsletter, surveys, follow ups, lost customers, Bdays, anniversaries, and more on autopilot. Customer service is top notch and pricing for the service is well worth the ROI.

    Pros

    It emails customers if that bounces auto postcards go out
    Newsletter service I've started using recently is excellent the price is good, printed and eversion is sent. Color printed pricing is the best I've found.
    The software is getting updated to easier reading and easier to use
    Staff is outstanding easy to communicate with and good attitude.
    I belive it's one of the most robust rewards system out thier.

    Cons

    They are improving things as I write this so comparing it to the past and writing about the past would not be fair in my opinion.
    Maybe having a POS system for Clothing that is integrated would be awesome and that would be the perfect world.

    Response from Pro/Phase Marketing

    Thanks for the review! We're glad you are enjoying the program and we are happy to hear you are excited about all the new features we came out with recently and are in development with currently! If you ever need anything at all, please do not hesitate to ask. -RepeatRewards

    Showing 5 reviews of 168 Read all reviews

    RepeatRewards FAQs

    Below are some frequently asked questions for RepeatRewards.

    RepeatRewards offers the following pricing plans:

    • Starting from: US$59,00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    Contact RepeatRewards for A La Carte, Special, Multi-Location and Enterprise pricing.

    RepeatRewards offers the following features:

    • Branded emails
    • Campaign analytics
    • Custom member cards & key tags
    • Custom mobile apps
    • Email campaigns
    • Gamification
    • Geofencing
    • Location-based automated messaging
    • Member activity tracking
    • Member enrollment
    • Multi-location support
    • POS system integrations
    • Personalized direct mail campaigns
    • Promotion automation
    • Push notifications
    • Real-time monitoring
    • Receipt printing
    • Referrals
    • Reporting & dashboards
    • Results tracking
    • Social media integration
    • Survey marketing
    • Targeted customer acquisition
    • Targeted promotions
    • VIP programs
    • eCommerce integration

    RepeatRewards has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    RepeatRewards supports the following languages:

    English

    RepeatRewards supports the following devices:

    Android, iPhone, iPad

    RepeatRewards integrates with the following applications:

    Constant Contact, Ordyx

    RepeatRewards offers the following support options:

    Online Support

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