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Kitomba Salon and Spa Software

About Kitomba Salon and Spa Software

Kitomba Salon and Spa Software has everything you need to run a successful salon, spa or clinic. A continued focus on hair and beauty has driven the development of our industry-specific features and guided our commitment to offering free, unbeatable support.

Kitomba has all the basics you need to run your salon, spa or clinic combined with advanced features that will help you take your business to the next level. Kitomba features include an industry-focused appointment book, efficient point-of-sale, fully-featured online booking, marketing functionality, industry-leading reporting, effective stock management, digital forms, time clock and time sheets, customisable loyalty and waitlist.

We understand you don’t just work 9 to 5 Monday to Friday, so we don’t either. Our dedicated support team is available to help you 7 days a week including after hours and weekends. You’ll get the same free, unbeatable support whether you call, email or chat with us online.


Key benefits of Kitomba Salon and Spa Software

Appointment Book: Book, find and keep track of client appointments with just a few simple clicks. See appointments across your team and get a quick view of the day or week.

Online Booking: Clients increasingly prefer to book online, so give them the flexibility to fill your appointment book, keeping you off the phone to focus on the clients in front of you.

Automated Campaign Marketing: Effortlessly keep in touch with your clients with our Everyday Marketing, where you can set up personalised texts or free emails which are automatically sent to clients. Our integration with MailChimp makes it easy to create and send email campaigns to relevant groups of clients.

Reports: We understand every salon, spa and clinic is different. Kitomba provides a large range of reports for every aspect of your business so you can always see where you’re at.

Digital Client Forms: Go paperless and save time using customisable digital forms. Forms can be completed on any device and they'll be automatically saved to the client card ensuring easy access to the information whenever you need it.

Stock Management: Track stock, create and receive orders and easily work with suppliers.

Staff Management: Organise your team with Timetables and Rotas, where you can specify their availability in your appointment book and easily review and manage staff leave. Motivate your team to achieve results with fully customisable targets, and allow them to track their progress on any device.

Support: Providing exceptional support has always been important to us. That’s why we provide unlimited free phone, email, webchat and online support.

Book a free personalised demo and see how Kitomba Salon and Spa Software can help your business succeed.


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Not sure about Kitomba Salon and Spa Software? Compare with a popular alternative

Kitomba Salon and Spa Software

4,4 (73)
VS.
Highly reviewed

Starting Price

US$32,00
month
US$21,99
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

69
28

Integrations

3
4

Ease of Use

4,3 (73)
4,4 (147)

Value for Money

3,7 (73)
4,3 (147)

Customer Service

4,6 (73)
4,1 (147)
Green rating bars show the winning product based on the average rating and number of reviews.

Alternatives

Simple Salon

4,4
#1 Alternative to Kitomba Salon and Spa Software
Whatever your business—health, hair, beauty, fitness, tattoo—Simple Salon is jam packed with all the business management...

Timely

4,7
#2 Alternative to Kitomba Salon and Spa Software
Short Description Time tracking software - The fastest and most accurate way to track time for employees and freelancers...

Shortcuts

4,1
#3 Alternative to Kitomba Salon and Spa Software
Shortcuts is a salon management software that helps businesses of all sizes with their daily operations, ranging from...

Phorest

4,8
#4 Alternative to Kitomba Salon and Spa Software
Phorest is an all-in-one solution used by over 9,000 salons and 155,000 hair and beauty professionals worldwide....

Reviews

Overall rating

4,4 /5
(73)
Value for Money
3,7/5
Features
4,2/5
Ease of Use
4,3/5
Customer Support
4,6/5

Already have Kitomba Salon and Spa Software?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 73
Carla
Overall rating
  • Industry: Cosmetics
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great All-round Salon/Spa Software

Reviewed on 2019/07/31

Great overall experience- they take all feedback and often release new features due to popular...

Great overall experience- they take all feedback and often release new features due to popular demand. Constantly upgrading and improving their software.

Pros

We love how extensive the system is- we can run reports on every thing we need, plus more! The customer service is great- they always answer our calls or emails very quickly.

Cons

The cost, however, we are totally happy paying the cost as we receive so many benefits.

Alternatives Considered

Timely

Reasons for Choosing Kitomba Salon and Spa Software

Kitomba offers better service, more options, and lets us really break down our sales and clientele to get the information we need.

Switched From

Shortcuts

Reasons for Switching to Kitomba Salon and Spa Software

Much more features and benefits
Laurie
Overall rating
  • Industry: Fine Art
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

It's okay

Reviewed on 2019/11/06

I like kitomba - it makes sense, it just seems out dated. We were using timely before and made the...

I like kitomba - it makes sense, it just seems out dated. We were using timely before and made the change due to certain kitomba features - however didn't realise how many timely features we were going to miss. I have much more feedback than what is above so if anyone is interested I'm happy to be contacted.

At this stage I'll definitely be looking at moving back to timely when our contact is up as they're constantly innovating

Pros

being able to split services over multiple staff through the online booking
pin for logging in/out
restricted access for certain staff
being able to see which login made an appointment/change (although super annoying that kitomba one is shown as 'online appointment' rather than the staff members name)
Targets visible from kitomba 1 (annoying that staff seem to be able to see each others targets, and would be great to be able to set an hourly target for staff who frequently change hour or an alternating one for those who alternate hours over a fortnight or month)
tiered pricing/timing

Cons

It being installed on the desktop means there are so many chances for issues - we had an issue with our power supply and ended up with kitomba being corrupted multiple times (while this is a user issue it is very annoying that it's able to happen at all - a cloud based option like timely wouldn't do it)

The online booking only has the ability to set 'packages' not specifically titled sections - having multiple drop down menus would be better - eg Colour and Cut, Colour and Blowdry, Promotions

It would be great if it could at least try to add all services in a package to be with the same staff member when they choose (anyone) from the online booking so that it's not spread over multiple people when one person could have done all of the services

It would be great if the cautions/alerts were visible earlier in the booking process, as you currently don't see it - or aren't able to read it easily until the appointment has already been created (in a situation where you have a note such as - 'DON'T BOOK THIS PERSON IN' it would be great to see straight away

The reports are really clunky to use and don't have clear names that explain what they do - why is there not an easy to use report for retail sold on kitomba one? Kitomba one could do with better reports in general - maybe gather feedback as to what people think is missing?

K1 should have the ability to bring up pricing for services and put sales through
In general seeing pricing should be easier than setting up a quote

Danielle
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 501–1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Good for small business, but far too basic for big business.

Reviewed on 2019/08/04

Our account person is super helpful and friendly, we get great deal of support, it's just...

Our account person is super helpful and friendly, we get great deal of support, it's just unfortunate that some of the functionality is lacking.

Pros

I like that the salons have so much great reporting available to them, unfortunately most sites aren't using this to its full potential and there is no way to look at some of these reports from Head Office or at a national level.

Cons

Kitomba lacks a lot of functionality that a big, multi-site business requires, and is not set up to deliver standard retail functions in terms of promotions. For example Buy 2 get 1 Free promotions. Leaving offers to be manual entered, and actioned leaves the business open to errors and misuse.

There is key gaps in the reporting available, and anything comparable requires running two reports and manually working out the variance which is something I would consider basic. Imagine if you could produce a report on points earned on a specific brand, during a specified time period... and charge the vendor for those points... you could create some clever promotions if the reporting and keying allowed.

Had I been part of the decision process I would not have chosen Kitomba. It's basic, and geared largely towards single, or smaller businesses. The lure of having a points/rewards system is off set by the inability to easy look at the data at a nationwide level.

There isn't even the ability to bulk up load quantities for sites across the group, for instance in a GWP promotion where I know and created the quantities per site, I have to leave it to the sites to enter the quantity (which they never do).

Mark
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Kitomba Reviee

Reviewed on 2019/11/08

We have had ups and downs over the years. At one point we did consider changing to another company....

We have had ups and downs over the years. At one point we did consider changing to another company. But we have had some help with some issues that needed staff prepared go the extra mile rep has been really helpful. Rep has bent over backwards to help us and he has More than made sure we are looked after.

Pros

The developments over the years. We purchased the product when it was being launched For our spa. We branched into a different area and over time, Kitomba has enveloped this business. The current technical/forensic techs are much more helpful and make things more user friendly than used to be the case.

Cons

For several years, we asked for a concessions section. This was developed, but most of the work still had to have a largely manual input. Things like an expiry after 22 months have only recently been added as a feature. Prior to this, we had to keep a log independent of the programme and expire them by hand. Although very few do expire, it was a lot of work to do it manually.

David
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best product available!!!

Reviewed on 2021/07/12

Phenomenal is how we would describe our experience with Kitomba. Easy set up, innovative features...

Phenomenal is how we would describe our experience with Kitomba. Easy set up, innovative features added regularly, clear reporting and excellent support.

Pros

The ability to monitor not just appointments but key critical business information in stock control, staff hours and KPI’s make this Kitomba number 1. If you couple this with the advanced marketing and integrations and the return on investment disappears.

Support is next level, personal and quick.

Cons

I would love to be able to track lead development better, but this does not detract from the overall experience.

Alternatives Considered

Timely and Phorest

Reasons for Switching to Kitomba Salon and Spa Software

The features and ease of use were superior and their support won us over.
Showing 5 reviews of 73 Read all reviews

Kitomba Salon and Spa Software FAQs

Below are some frequently asked questions for Kitomba Salon and Spa Software.

Kitomba Salon and Spa Software offers the following pricing plans:

  • Starting from: US$32,00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Kitomba has a variety of packages to suit your salon, spa or clinic. Please leave your details on the contact form and a Kitomba expert will be in touch with you.

Kitomba Salon and Spa Software has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Kitomba Salon and Spa Software supports the following languages:

English

Kitomba Salon and Spa Software supports the following devices:

Kitomba Salon and Spa Software integrates with the following applications:

Mailchimp, PayPal, Xero

Kitomba Salon and Spa Software offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, Chat

Related categories

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