Kitomba Salon and Spa Software

Kitomba Salon and Spa Software
About Kitomba Salon and Spa Software
Kitomba has been helping salons, spas, and clinics achieve business success for over 20 years. No matter how you define success, Kitomba provides the software, tools, and unbeatable support to help you reach your goals and drive business growth.
Access from anywhere
Kitomba software is installed on your salon, spa, or clinic’s computer, while Kitomba 1 gives you cloud access to essential features and key information from any device. This combination of reliable software and cloud accessibility ensures that you can manage your business effectively. It’s the ideal solution for uninterrupted operations, no matter where you are.
Everything you need
With over 20 years of development, Kitomba is a comprehensive salon and spa management software that allows you to run your business from one software.
Designed for you
We built Kitomba with your specific needs in mind. Our ongoing focus on the hair and beauty industry has driven the development of specialised features for salons, spas, and clinics. These include customisable client cards, digital consultation forms, colour notes, rooms and equipment management, and tracking of concessions—all designed to improve your workflow and enhance the client experience, ultimately leading to greater business success.
Grow your business
Kitomba makes it easy to stay in touch with your clients, build a loyal client base and increase your revenue with Everyday and Campaign Marketing.
Kitomba’s powerful automated marketing tool, Everyday Marketing, lets you effortlessly stay in touch with your clients regularly. Set up personalised and targeted text messages or free emails, then let Everyday Marketing automatically send them to your clients.
With Everyday Marketing, you can:
- Welcome new clients.
- Thank clients for referrals.
- Follow up with clients who haven’t visited for a while.
- Send reminders to clients to rebook.
- Celebrate your clients’ birthdays or special events.
… all automatically so you can focus on other parts of your business.
Integrations with industry solutions
We also integrate with many of your favourite tools.
AI-powered marketing with REACH.ai
Our exclusive integration with REACH.ai uses artificial intelligence (AI) to help automate your client communications and fill your appointment book by sending personalised text and email campaigns automatically.
Accurate colour tracking with Vish
Maximise your colour revenue with our Vish integration for accurate formula tracking and inventory management. Vish uses smart Bluetooth scales and sophisticated algorithms that seamlessly connect to your Kitomba software, reducing waste, streaming operations and boosting revenue by upwards of 40%.
Streamlined accounting with Xero
Kitomba integrates with Xero to help you quickly and accurately send your cash drawer reconciliation to Xero. Once the information is in Xero, you can manage your finances with ease.
Beautiful marketing campaigns with Mailchimp
Kitomba 1 integrates with Mailchimp so you can easily send email campaigns to targeted groups of your clients. Use Kitomba 1’s sophisticated client filters to create a suitable client list, then use Mailchimp’s simple, easy-to-use template and campaign builder to create effective email campaigns.
Simple payments in-store and online with Kitomba Pay
Kitomba Pay is our simple, smart and secure unified payment solution for salons, spas and clinics that provides a seamless payment experience for you and your clients.
Key benefits of Kitomba Salon and Spa Software
Kitomba has been helping salons, spas and clinics achieve success for over 20 years. Our continued focus on the hair and beauty industry has driven the development of specialised features for salons, spas and clinics to streamline their operations and drive business growth and success.
Everything you need:
With many of our staff having worked in the hair and beauty industry before, we’ve designed Kitomba to ensure you have everything you need to run a successful salon, spa or clinic.
Understand your business:
With the most powerful reporting in the industry, Kitomba allows you to look closely at your business, so you know exactly where you stand and where to focus your efforts.
Free, unbeatable support:
We understand you don’t just work 9 to 5 Monday to Friday, so we don’t either. No matter what package of Kitomba you choose, you’ll receive free, unbeatable support via phone, live chat or email—whatever your preference.
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Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Keeps the salon on track.
Reviewed on 2019/08/09
Pros
Kitomba has been great for my salon it helps keep everything on track and I am able to see what is going on at work even when I'm not there. The new time sheet feature has been amazing it keeps my staff honest and saves a lot of time chasing them up to put in their hours.
Cons
It does not integrate the hours from to.e sheet to zero.
Alternatives Considered
Shortcuts- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Aesthetic Industry
Reviewed on 2019/08/04
Pros
Online bookings
Reporting
Automation of marketing
Cons
Clients unable to leave a review
Cost of text messages is too high
Reasons for Choosing Kitomba Salon and Spa Software
Timely had no ability at time for marketingSwitched From
TimelyReasons for Switching to Kitomba Salon and Spa Software
Functionality- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
DO NOT RECOMMEND - OVERPRICED
Reviewed on 2021/02/27
Horrible. I can't wait for the contract to be over so I won't be ripped off.
Horrible. I can't wait for the contract to be over so I won't be ripped off.
Pros
Okay to use. Standard software, not much to comment. I have more cons on this software.
Cons
Way too over priced, they definitely lock you in a long term contract that you aren't able to exit. A lot of hidden fees - be careful with the automated text messaging. Definitely not worth the value of money. During covid closure period they offer NO support at all - pricing remains the same throughout. I would not recommend this software to anyone. There's definitely much cheaper and affordable options out there.
I chose this kitomba software as I had taken over an existing clinic that already uses it, now knowing what it is really like, I definitely regret not changing it in the beginning.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Kelly Kitomba
Reviewed on 2021/02/20
KPIs
Client retention
KPIs
Client retention
Pros
Love the new Kitomba 1 frequent rebook button.
Kitomba 1 access for team viewing
Online bookings
Cons
Not being in the cloud. Their are many functions I can’t use when working from home like cash rec.
Alternatives Considered
PhorestReasons for Choosing Kitomba Salon and Spa Software
I hated backing up and lack of reportsReasons for Switching to Kitomba Salon and Spa Software
Price match Familiarity- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love kitomba
Reviewed on 2019/07/31
I love the online booking, the easy rebooking system.
Accounting of the totals for individual staff...
I love the online booking, the easy rebooking system.
Accounting of the totals for individual staff and number of clients, it makes tracking everything we do easy.
Pros
Very easy to use and my staff all love and find it very easy to use would not use anything else.
Cons
Nothing I can’t fault it, I love how easy it is and always help just a phone call away.
Kitomba Salon and Spa Software FAQs
Below are some frequently asked questions for Kitomba Salon and Spa Software.Q. What type of pricing plans does Kitomba Salon and Spa Software offer?
Kitomba Salon and Spa Software offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Kitomba has a variety of packages to suit your salon, spa or clinic. Please leave your details on the contact form and a Kitomba expert will be in touch with you.
Q. Who are the typical users of Kitomba Salon and Spa Software?
Kitomba Salon and Spa Software has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Kitomba Salon and Spa Software support?
Kitomba Salon and Spa Software supports the following languages:
English
Q. Does Kitomba Salon and Spa Software support mobile devices?
Kitomba Salon and Spa Software supports the following devices:
Q. What other apps does Kitomba Salon and Spa Software integrate with?
Kitomba Salon and Spa Software integrates with the following applications:
Mailchimp, PayPal, Vish, Xero
Q. What level of support does Kitomba Salon and Spa Software offer?
Kitomba Salon and Spa Software offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat
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