Kitomba

Salon and Spa Software. Making you more successful.

4,5 /5 (64 reviews) Write a Review!

Kitomba Overview

What is Kitomba?

Kitomba is the complete salon and spa management system for smart businesses. If you are a small or a medium business or a big enterprise with multiple sites Kitomba is the perfect solution for you.

Packed with powerful features like :

Appointments, automatic reminders and online booking

Client management

Comprehensive reporting and business tracking

Unique benchmarking tool to compare your business within the industry

Point-of-sale, vouchers and cencessions

Stock management

Marketing and automated client messaging

Staff management, wages and commissions

Business and staff targets to measure success and motivate your team

Personalised score board and daily appointment list for staff

Security to control access to settings, reports and features

Online access and daily data back-ups

Free, industry-leading phone, web and email support

Ongoing training

Kitomba Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Kitomba has a variety of packages to suit your salon, spa or clinic.
Please leave your details on the contact form and a Kitomba expert will be in touch with you.


Kitomba Features

Devices
Business size
S M L
Markets
United Kingdom, Australia
Supported Languages
English

Media

With a range of message templates, users can email and SMS their clients automatically and remind them of their appointment
Kitomba screenshot: With a range of message templates, users can email and SMS their clients automatically and remind them of their appointment

Kitomba Reviews

Kitomba Reviews

Overall rating
4,5
/
5
Excellent
41

Very good
17

Average
2

Poor
2

Terrible
2

Value for Money
3,7
Features
4,2
Ease of Use
4,3
Customer Support
4,5
91% recommended this app
Carla T.

Great All-round Salon/Spa Software

Great overall experience- they take all feedback and often release new features due to popular demand. Constantly upgrading and improving their software.


Laurie C.

It's okay

I like kitomba - it makes sense, it just seems out dated. We were using timely before and made the change due to certain kitomba features - however didn't realise how many timely features we were going to miss. I have much more feedback than what is above so if anyone is interested I'm happy to be contacted.

At this stage I'll definitely be looking at moving back to timely when our contact is up as they're constantly innovating


Danielle C.

Good for small business, but far too basic for big business.

Our account person is super helpful and friendly, we get great deal of support, it's just unfortunate that some of the functionality is lacking.


Mark B.

Kitomba Reviee

We have had ups and downs over the years. At one point we did consider changing to another company. But we have had some help with some issues that needed staff prepared go the extra mile rep has been really helpful. Rep has bent over backwards to help us and he has More than made sure we are looked after.


Leigh J.

Fantastic Customer support


Carla T.
Industry: Cosmetics
Company size: 11-50 Employees

Great All-round Salon/Spa Software

Used Daily for 2+ years
Reviewed on 2019/07/31
Review Source: Capterra

Great overall experience- they take all feedback and often release new features due to popular demand. Constantly upgrading and improving their software.

Pros

We love how extensive the system is- we can run reports on every thing we need, plus more! The customer service is great- they always answer our calls or emails very quickly.

Cons

The cost, however, we are totally happy paying the cost as we receive so many benefits.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Laurie C.
Industry: Fine Art
Company size: 2-10 Employees

It's okay

Used Daily for 6-12 months
Reviewed on 2019/11/06
Review Source: Capterra

I like kitomba - it makes sense, it just seems out dated. We were using timely before and made the change due to certain kitomba features - however didn't realise how many timely features we were going to miss. I have much more feedback than what is above so if anyone is interested I'm happy to be contacted.

At this stage I'll definitely be looking at moving back to timely when our contact is up as they're constantly innovating

Pros

being able to split services over multiple staff through the online booking
pin for logging in/out
restricted access for certain staff
being able to see which login made an appointment/change (although super annoying that kitomba one is shown as 'online appointment' rather than the staff members name)
Targets visible from kitomba 1 (annoying that staff seem to be able to see each others targets, and would be great to be able to set an hourly target for staff who frequently change hour or an alternating one for those who alternate hours over a fortnight or month)
tiered pricing/timing

Cons

It being installed on the desktop means there are so many chances for issues - we had an issue with our power supply and ended up with kitomba being corrupted multiple times (while this is a user issue it is very annoying that it's able to happen at all - a cloud based option like timely wouldn't do it)

The online booking only has the ability to set 'packages' not specifically titled sections - having multiple drop down menus would be better - eg Colour and Cut, Colour and Blowdry, Promotions

It would be great if it could at least try to add all services in a package to be with the same staff member when they choose (anyone) from the online booking so that it's not spread over multiple people when one person could have done all of the services

It would be great if the cautions/alerts were visible earlier in the booking process, as you currently don't see it - or aren't able to read it easily until the appointment has already been created (in a situation where you have a note such as - 'DON'T BOOK THIS PERSON IN' it would be great to see straight away

The reports are really clunky to use and don't have clear names that explain what they do - why is there not an easy to use report for retail sold on kitomba one? Kitomba one could do with better reports in general - maybe gather feedback as to what people think is missing?

K1 should have the ability to bring up pricing for services and put sales through
In general seeing pricing should be easier than setting up a quote

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Danielle C.
Industry: Health, Wellness & Fitness
Company size: 501-1 000 Employees

Good for small business, but far too basic for big business.

Used Daily for 2+ years
Reviewed on 2019/08/04
Review Source: Capterra

Our account person is super helpful and friendly, we get great deal of support, it's just unfortunate that some of the functionality is lacking.

Pros

I like that the salons have so much great reporting available to them, unfortunately most sites aren't using this to its full potential and there is no way to look at some of these reports from Head Office or at a national level.

Cons

Kitomba lacks a lot of functionality that a big, multi-site business requires, and is not set up to deliver standard retail functions in terms of promotions. For example Buy 2 get 1 Free promotions. Leaving offers to be manual entered, and actioned leaves the business open to errors and misuse.

There is key gaps in the reporting available, and anything comparable requires running two reports and manually working out the variance which is something I would consider basic. Imagine if you could produce a report on points earned on a specific brand, during a specified time period... and charge the vendor for those points... you could create some clever promotions if the reporting and keying allowed.

Had I been part of the decision process I would not have chosen Kitomba. It's basic, and geared largely towards single, or smaller businesses. The lure of having a points/rewards system is off set by the inability to easy look at the data at a nationwide level.

There isn't even the ability to bulk up load quantities for sites across the group, for instance in a GWP promotion where I know and created the quantities per site, I have to leave it to the sites to enter the quantity (which they never do).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 4.0/10

Mark B.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Kitomba Reviee

Used Daily for Free Trial
Reviewed on 2019/11/08
Review Source: Capterra

We have had ups and downs over the years. At one point we did consider changing to another company. But we have had some help with some issues that needed staff prepared go the extra mile rep has been really helpful. Rep has bent over backwards to help us and he has More than made sure we are looked after.

Pros

The developments over the years. We purchased the product when it was being launched For our spa. We branched into a different area and over time, Kitomba has enveloped this business. The current technical/forensic techs are much more helpful and make things more user friendly than used to be the case.

Cons

For several years, we asked for a concessions section. This was developed, but most of the work still had to have a largely manual input. Things like an expiry after 22 months have only recently been added as a feature. Prior to this, we had to keep a log independent of the programme and expire them by hand. Although very few do expire, it was a lot of work to do it manually.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Leigh J.
Industry: Consumer Services
Company size: 2-10 Employees

Fantastic Customer support

Used Daily for 2+ years
Reviewed on 2019/08/04
Review Source: Capterra

Pros

I can always call Kitomba support to help guide me thru whatever it is I’m trying to do or searching for.
The customer marketing tools are very good

Cons

Kitomba does not have the ability to create re-occurring bookings

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,2/10
Based on 64 user ratings
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Kitomba Pricing

Kitomba Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Kitomba has a variety of packages to suit your salon, spa or clinic.
Please leave your details on the contact form and a Kitomba expert will be in touch with you.

Kitomba has a variety of packages to suit your salon, spa or clinic.
Please leave your details on the contact form and a Kitomba expert will be in touch with you.

Value for Money
3,7/5
Based on 64 user ratings
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Kitomba Features

Kitomba Features

API
Accounting Integration
Activity Dashboard
Activity Tracking
Automatic Notifications
Billing & Invoicing
Calendar Management
Customer Database
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Electronic Payments
Inventory Management
Inventory Tracking
Invoice Management
Reminders
Reporting & Statistics
Search Functionality
Third Party Integration
Features
4,2/5
Based on 64 user ratings
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Categories

Additional information for Kitomba

Additional information for Kitomba

Key features of Kitomba

  • Access control & security
  • Appointment reminders
  • Benchmarking
  • Booth rental
  • Branded website
  • Business reports
  • Client records
  • Credit card processing
  • Data backups
  • Email analytics
  • Email templates
  • Facebook appointment booking
  • Gift card management
  • Loyalty program
  • Marketing and automated client messaging
  • More than 65 reports
  • Online booking
  • Payroll & commissions
  • Point of sale (POS)
  • Referral program
  • Referral thank-yous and personal birthday greetings
  • Retail products
  • Room / equipment management
  • SMS and email loyalty rewards
  • Sales and transaction tracking
  • Scanning
  • Services menu customization
  • Staff management
  • Staff performance reports
  • Stock management
  • Task management
  • Two-way rebooking reminders
  • Visual reports
  • Vouchers and rewards
  • Wages management
  • Website integration

Benefits

  • Industry focused appointment booking software
  • Efficient Point-of-Sale
  • Online Booking
  • Everyday & Campaign Marketing
  • Industry leading Reporting
  • Effective Stock Management
  • Customisable Loyalty Programme

  • Exceptional support - Kitomba gives you the all the features you need, along with the unbeatable service and support you want. Our dedicated support team provides unlimited free support so you can get the most out of Kitomba. We’re here to support you and help your business be the best it can be.

    We partner with the best (Geo)
    Logos:
    PayPal
    MailChimp
    Xero
    Oxipay
    Payment Express (AU)
    EFTPOS (NZ)
    Apple
    Windows

    Book a personalised demo and see how Kitomba Salon & Spa Software can help your business succeed.

  • Kitomba FAQs

    Kitomba FAQs

    Below are some frequently asked questions for Kitomba.

    Q. What type of pricing plans does Kitomba offer?

    Kitomba offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Kitomba has a variety of packages to suit your salon, spa or clinic. Please leave your details on the contact form and a Kitomba expert will be in touch with you.

    Q. What are the main features of Kitomba?

    Kitomba offers the following features:

    • Access control & security
    • Appointment reminders
    • Benchmarking
    • Booth rental
    • Branded website
    • Business reports
    • Client records
    • Credit card processing
    • Data backups
    • Email analytics
    • Email templates
    • Facebook appointment booking
    • Gift card management
    • Loyalty program
    • Marketing and automated client messaging
    • More than 65 reports
    • Online booking
    • Payroll & commissions
    • Point of sale (POS)
    • Referral program
    • Referral thank-yous and personal birthday greetings
    • Retail products
    • Room / equipment management
    • SMS and email loyalty rewards
    • Sales and transaction tracking
    • Scanning
    • Services menu customization
    • Staff management
    • Staff performance reports
    • Stock management
    • Task management
    • Two-way rebooking reminders
    • Visual reports
    • Vouchers and rewards
    • Wages management
    • Website integration

    Q. Who are the typical users of Kitomba?

    Kitomba has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does Kitomba support?

    Kitomba supports the following languages:

    English

    Q. What type of pricing plans does Kitomba offer?

    Kitomba has the following pricing plans:

    Subscription

    Q. Does Kitomba support mobile devices?

    We do not have any information about what devices Kitomba supports

    Q. What other apps does Kitomba integrate with?

    We do not have any information about what integrations Kitomba has

    Q. What level of support does Kitomba offer?

    Kitomba offers the following support options:

    Phone Support, Online Support, Knowledge Base