Kitomba

Kitomba

Salon and Spa Software. Making you more successful.

4.6/5 (50 reviews)

Kitomba Overview

Kitomba is the complete salon and spa management system for smart businesses. If you are a small or a medium business or a big enterprise with multiple sites Kitomba is the perfect solution for you.

Packed with powerful features like :

Appointments, automatic reminders and online booking

Client management

Comprehensive reporting and business tracking

Unique benchmarking tool to compare your business within the industry

Point-of-sale, vouchers and cencessions

Stock management

Marketing and automated client messaging

Staff management, wages and commissions

Business and staff targets to measure success and motivate your team

Personalised score board and daily appointment list for staff

Security to control access to settings, reports and features

Online access and daily data back-ups

Free, industry-leading phone, web and email support

Ongoing training

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, United Kingdom

Supported Languages

English

Kitomba Reviews

Overall rating
4.6/5
96% positive reviews
33
Excellent
15
Very good
1
Average
1
Poor
0
Terrible
Carla T.

Great All-round Salon/Spa Software

Used Daily for 2+ years
Reviewed on 2019/07/31
Review Source: Capterra

Great overall experience- they take all feedback and often release new features due to popular demand. Constantly upgrading and improving their software.

Pros

We love how extensive the system is- we can run reports on every thing we need, plus more! The customer service is great- they always answer our calls or emails very quickly.

Cons

The cost, however, we are totally happy paying the cost as we receive so many benefits.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Aisling K.

Aesthetic Industry

Used Daily for 2+ years
Reviewed on 2019/08/04
Review Source: Capterra

Pros

Online bookings
Reporting
Automation of marketing

Cons

Clients unable to leave a review
Cost of text messages is too high

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

5.0/10
Junia K.

We have a much better reminder and re-booking system as well as detailed statistics etc - fabulous

Used Daily for 2+ years
Reviewed on 2018/04/24
Review Source: Capterra

auto reminders, texting clients as no one listens to voicemail any more, many features such as reports which are comprehensive and allow me to track my business and how it is going, financial records, so many things.

Pros

I like that it does so much and makes everyone do everything correctly as well. It picks up mistakes, and also allows us some freedom regarding reminders and also rostering staff is easy - there are great charting features and I am sure there are things Kitomba can do that I don't even know!

Cons

The only thing I don't like is that it will not stop a staff member from making a sale without committing it properly, you can commit a sale but not put in the method of payment which overrides the actual sale and doesn't record it, which makes it complicated if staff have forgotton to go back and complete a sale. Settlement is then a nightmare !

Response from Kitomba

Hi Junia,
Thanks for taking the time to leave us a review. It¿s really nice to hear how you use Kitomba and how it helps you. We can assist with your issue of sales being committed without payment, so someone from our support team will be in touch to help make this area work better for you.
Kind regards,
Anna

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Leigh J.

Fantastic Customer support

Used Daily for 2+ years
Reviewed on 2019/08/04
Review Source: Capterra

Pros

I can always call Kitomba support to help guide me thru whatever it is I’m trying to do or searching for.
The customer marketing tools are very good

Cons

Kitomba does not have the ability to create re-occurring bookings

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Dorien V.

Great business tool

Used Daily for 2+ years
Reviewed on 2019/05/26
Review Source: Capterra

I’ve found it a great tool to use, it’s easy to use and constantly being improved and updated. Thanks Kitomba I will miss seeing my business summaries now that I am no longer a client of yours.

Pros

Access to business information quickly and efficiently for bookings, targets and KPIs wherever you are at anytime. Great support staff and continual improvements being made to stream line the experience for the user. Easy to use and data is easy to read and understand.

Cons

Fairly Expensive for a small business, charges for txts and emails is not really worth the price considering most businesses Using this software will be messaging many clients regarding appointments. This means some businesses would be less likely to use the marketing tools available in the software as the messaging charges would Defeat the purpose of using the marketing tools and resources available to use in the software.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Kitomba Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Please leave your details on the contact form and a Kitomba expert will be in touch with you.

Kitomba Features

  • Automatic Reminders
  • Customer Database
  • Customizable Reporting
  • Electronic Payments
  • Reporting & Statistics

  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Billing & Invoicing
  • Calendar Management
  • Client Portal
  • Data Import/Export
  • Document Storage
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Search Functionality
  • Third Party Integration

Additional information for Kitomba

Key features of Kitomba

  • Access control & security
  • Appointment reminders
  • Benchmarking
  • Booth rental
  • Branded website
  • Business reports
  • Client records
  • Credit card processing
  • Data backups
  • Email analytics
  • Email templates
  • Facebook appointment booking
  • Gift card management
  • Loyalty program
  • Marketing and automated client messaging
  • More than 65 reports
  • Online booking
  • Payroll & commissions
  • Point of sale (POS)
  • Referral program
  • Referral thank-yous and personal birthday greetings
  • Retail products
  • Room / equipment management
  • SMS and email loyalty rewards
  • Sales and transaction tracking
  • Scanning
  • Services menu customization
  • Staff management
  • Staff performance reports
  • Stock management
  • Task management
  • Two-way rebooking reminders
  • Visual reports
  • Vouchers and rewards
  • Wages management
  • Website integration

Benefits

  • Industry focused appointment booking software
  • Efficient Point-of-Sale
  • Online Booking
  • Everyday & Campaign Marketing
  • Industry leading Reporting
  • Effective Stock Management
  • Customisable Loyalty Programme

  • Exceptional support - Kitomba gives you the all the features you need, along with the unbeatable service and support you want. Our dedicated support team provides unlimited free support so you can get the most out of Kitomba. We’re here to support you and help your business be the best it can be.

    We partner with the best (Geo)
    Logos:
    PayPal
    MailChimp
    Xero
    Oxipay
    Payment Express (AU)
    EFTPOS (NZ)
    Apple
    Windows

    Book a personalised demo and see how Kitomba Salon & Spa Software can help your business succeed.

  • Kitomba FAQs

    Below are some frequently asked questions for Kitomba.

    Q. What type of pricing plans does Kitomba offer?

    Kitomba offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Please leave your details on the contact form and a Kitomba expert will be in touch with you.

    Q. What are the main features of Kitomba?

    Kitomba offers the following features:

    • Access control & security
    • Appointment reminders
    • Benchmarking
    • Booth rental
    • Branded website
    • Business reports
    • Client records
    • Credit card processing
    • Data backups
    • Email analytics
    • Email templates
    • Facebook appointment booking
    • Gift card management
    • Loyalty program
    • Marketing and automated client messaging
    • More than 65 reports
    • Online booking
    • Payroll & commissions
    • Point of sale (POS)
    • Referral program
    • Referral thank-yous and personal birthday greetings
    • Retail products
    • Room / equipment management
    • SMS and email loyalty rewards
    • Sales and transaction tracking
    • Scanning
    • Services menu customization
    • Staff management
    • Staff performance reports
    • Stock management
    • Task management
    • Two-way rebooking reminders
    • Visual reports
    • Vouchers and rewards
    • Wages management
    • Website integration

    Q. Who are the typical users of Kitomba?

    Kitomba has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Kitomba support?

    Kitomba supports the following languages:

    English

    Q. What type of pricing plans does Kitomba offer?

    Kitomba has the following pricing plans:

    Subscription

    Q. Does Kitomba support mobile devices?

    We do not have any information about what devices Kitomba supports

    Q. What other apps does Kitomba integrate with?

    We do not have any information about what integrations Kitomba has

    Q. What level of support does Kitomba offer?

    Kitomba offers the following support options:

    Knowledge Base, Online Support, Phone Support