About Kitomba Salon and Spa Software

Kitomba Salon and Spa Software has everything you need to run a successful salon, spa or clinic. Our continued focus on hair and beauty has driven the development of our industry-specific features and guided our commitment to offering free, unbeatable support.

Our features include an industry-focused appointment book, efficient point-of-sale, fully-featured online booking, marketing functionality, industry-leading reporting, digital forms, effective stock management, customisable loyalty and waitlist.

Key benefits of Kitomba Salon and Spa Software

Appointment Book: Book, find and keep track of client appointments with just a few simple clicks. See appointments across your team and get a quick view of the day or week.

Online Booking: Clients increasingly prefer to book online, so give them the flexibility to fill your appointment book, keeping you off the phone to focus on the clients in front of you.

Automated and campaign marketing: Effortlessly keep in touch with your clients with our Everyday Marketing, where you can set up personalised texts or free emails which are automatically sent to clients. Our integration with MailChimp makes it easy to create and send email campaigns to relevant groups of clients.

Reports: We understand every salon, spa and clinic is different. Kitomba provides a large range of reports for every aspect of your business so you can always see where you’re at.

Digital Forms: Go paperless and save time using customisable digital forms. Forms can be completed on any device and they'll be automatically saved to the client card ensuring easy access to the information whenever you need it.

Stock Management: Track stock, create and receive orders and easily work with suppliers.

Staff Management: Organise your team with Timetables and Rotas, where you can specify their availability in your appointment book and easily review and manage staff leave. Motivate your team to achieve results with fully customisable targets, and allow them to track their progress on any device.

Support: Providing exceptional support has always been important to us. That’s why we provide unlimited free phone, email, webchat and online support.

Book a free personalised demo and see how Kitomba Salon and Spa Software can help your business succeed.

Devices

Business size

S M L

Markets

Australia, United Kingdom

Supported Languages

English

Images

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Kitomba Salon and Spa Software video
Kitomba Salon and Spa Software video
Kitomba Salon and Spa Software video
Kitomba Salon and Spa Software screenshot: Kitomba Salon and Spa Software screenshot: Kitomba Salon and Spa Software screenshot: Kitomba Salon and Spa Software screenshot: Kitomba Salon and Spa Software screenshot: Kitomba Salon and Spa Software screenshot:

Features

Total features of Kitomba Salon and Spa Software: 82

  • Access Controls/Permissions
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Automatic Backup
  • Barcode / Ticket Scanning
  • Before & After Pictures
  • Benchmarking
  • Billing & Invoicing
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Click Tracking
  • Client Database
  • Client Management
  • Client Profiles
  • Commission Calculations
  • Commission Management
  • Confirmation/Reminders
  • Consent Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Visualization
  • Discount Management
  • Electronic Payments
  • Email Invitations & Reminders
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Employee Management
  • Employee Scheduling
  • Engagement Analytics
  • Faculty/Staff Management
  • Financial Management
  • For Salons and Spas
  • Gift Card Management
  • Group Scheduling
  • Inventory Management
  • Loyalty Program
  • Marketing Automation
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Payments
  • Order Management
  • Payment Processing
  • Payroll & Commissions
  • Payroll Management
  • Performance Metrics
  • Point of Sale (POS)
  • Purchasing & Receiving
  • Real-time Scheduling
  • Recurring Appointments
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Resource Scheduling
  • Rewards Management
  • Room Booking
  • SMS Marketing Managment
  • SMS Messaging
  • Sales Reports
  • Scheduling
  • Stock Management
  • Supplier Management
  • Task Management
  • Time & Expense Tracking
  • Time Clock
  • Timesheet Management
  • Training Management
  • Treatment Packages
  • Vendor Management
  • Visual Analytics
  • Wait List Management
  • Website Integration

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Marketing 360

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Marketing 360 is trusted by over 20,000 small businesses. Business owners use our business growth platform because the...

Booker

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Reviews

Overall rating

4,4 /5
(67)
Value for Money
3,7/5
Features
4,2/5
Ease of Use
4,3/5
Customer Support
4,6/5

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Showing 5 reviews of 67
Carla T.
Overall rating
  • Industry: Cosmetics
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great All-round Salon/Spa Software

Reviewed on 2019/07/31

Great overall experience- they take all feedback and often release new features due to popular...

Great overall experience- they take all feedback and often release new features due to popular demand. Constantly upgrading and improving their software.

Pros

We love how extensive the system is- we can run reports on every thing we need, plus more! The customer service is great- they always answer our calls or emails very quickly.

Cons

The cost, however, we are totally happy paying the cost as we receive so many benefits.

Laurie C.
Overall rating
  • Industry: Fine Art
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

It's okay

Reviewed on 2019/11/06

I like kitomba - it makes sense, it just seems out dated. We were using timely before and made the...

I like kitomba - it makes sense, it just seems out dated. We were using timely before and made the change due to certain kitomba features - however didn't realise how many timely features we were going to miss. I have much more feedback than what is above so if anyone is interested I'm happy to be contacted.

At this stage I'll definitely be looking at moving back to timely when our contact is up as they're constantly innovating

Pros

being able to split services over multiple staff through the online booking
pin for logging in/out
restricted access for certain staff
being able to see which login made an appointment/change (although super annoying that kitomba one is shown as 'online appointment' rather than the staff members name)
Targets visible from kitomba 1 (annoying that staff seem to be able to see each others targets, and would be great to be able to set an hourly target for staff who frequently change hour or an alternating one for those who alternate hours over a fortnight or month)
tiered pricing/timing

Cons

It being installed on the desktop means there are so many chances for issues - we had an issue with our power supply and ended up with kitomba being corrupted multiple times (while this is a user issue it is very annoying that it's able to happen at all - a cloud based option like timely wouldn't do it)

The online booking only has the ability to set 'packages' not specifically titled sections - having multiple drop down menus would be better - eg Colour and Cut, Colour and Blowdry, Promotions

It would be great if it could at least try to add all services in a package to be with the same staff member when they choose (anyone) from the online booking so that it's not spread over multiple people when one person could have done all of the services

It would be great if the cautions/alerts were visible earlier in the booking process, as you currently don't see it - or aren't able to read it easily until the appointment has already been created (in a situation where you have a note such as - 'DON'T BOOK THIS PERSON IN' it would be great to see straight away

The reports are really clunky to use and don't have clear names that explain what they do - why is there not an easy to use report for retail sold on kitomba one? Kitomba one could do with better reports in general - maybe gather feedback as to what people think is missing?

K1 should have the ability to bring up pricing for services and put sales through
In general seeing pricing should be easier than setting up a quote

Kelly B.
Overall rating
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Kelly Kitomba

Reviewed on 2021/02/20

KPIs
Client retention

KPIs
Client retention

Pros

Love the new Kitomba 1 frequent rebook button.
Kitomba 1 access for team viewing
Online bookings

Cons

Not being in the cloud. Their are many functions I can’t use when working from home like cash rec.

Danielle C.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 501-1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Good for small business, but far too basic for big business.

Reviewed on 2019/08/04

Our account person is super helpful and friendly, we get great deal of support, it's just...

Our account person is super helpful and friendly, we get great deal of support, it's just unfortunate that some of the functionality is lacking.

Pros

I like that the salons have so much great reporting available to them, unfortunately most sites aren't using this to its full potential and there is no way to look at some of these reports from Head Office or at a national level.

Cons

Kitomba lacks a lot of functionality that a big, multi-site business requires, and is not set up to deliver standard retail functions in terms of promotions. For example Buy 2 get 1 Free promotions. Leaving offers to be manual entered, and actioned leaves the business open to errors and misuse.

There is key gaps in the reporting available, and anything comparable requires running two reports and manually working out the variance which is something I would consider basic. Imagine if you could produce a report on points earned on a specific brand, during a specified time period... and charge the vendor for those points... you could create some clever promotions if the reporting and keying allowed.

Had I been part of the decision process I would not have chosen Kitomba. It's basic, and geared largely towards single, or smaller businesses. The lure of having a points/rewards system is off set by the inability to easy look at the data at a nationwide level.

There isn't even the ability to bulk up load quantities for sites across the group, for instance in a GWP promotion where I know and created the quantities per site, I have to leave it to the sites to enter the quantity (which they never do).

John D.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Run and understand your business

Reviewed on 2021/02/15

They have been good to work with throughout, great support.

They have been good to work with throughout, great support.

Pros

The easy use front end for the Therapists, but the powerful tools in behind to help run the business successfully. The remote access was also key, full access via Kitombaone make life simple.

Cons

So far nothing springs to mind, as all the features are there as long as you use them!

Showing 5 reviews of 67 Read all reviews

Kitomba Salon and Spa Software FAQs

Below are some frequently asked questions for Kitomba Salon and Spa Software.

Kitomba Salon and Spa Software offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Not Available

Kitomba has a variety of packages to suit your salon, spa or clinic. Please leave your details on the contact form and a Kitomba expert will be in touch with you.

We do not have any information about Kitomba Salon and Spa Software features

Kitomba Salon and Spa Software has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Kitomba Salon and Spa Software supports the following languages:

English

Kitomba Salon and Spa Software supports the following devices:

Kitomba Salon and Spa Software integrates with the following applications:

Mailchimp, PayPal, Xero

Kitomba Salon and Spa Software offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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