Fieldwork

Fieldwork

Cloud-based pest control software with native mobile apps

(15 reviews)

Fieldwork Overview

Fieldwork is a service and operations management solution designed specifically for pest control businesses. Deployed within the cloud and supported by free native mobile apps for iOS and Android, Fieldwork enables controllers, managers and pest control technicians to work remotely and still function offline. Syncing data back into the system once web connectivity is restored, users can schedule and view appointments with the ability to look at technicians' daily, weekly or monthly job agendas side-by-side. A centralized calendar allows new, one-time, or recurring appointments to be created with a single click, while a work pool feature makes unassigned jobs available for selection and Google Maps integration plots appointment locations geographically.

Fieldwork also incorporates a CRM for adding customer information such as contacts, service histories and billing details. Custom fields allow complex data requirements to be defined and captured, while customers spanning multiple locations can be accommodated for. Key core features also go on to include billing and invoicing with online payment processing, chemical tracking and trend reporting options backed by barcode scanning for traps or stations.

Pricing

Starting from
US$39,00/month
Pricing options
Free Trial
Free
Subscription

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Fieldwork Reviews

Overall rating
0/5
100% positive reviews
13
Excellent
2
Very good
0
Average
0
Poor
0
Terrible
Renee P.

Helped systematize our company

Used Daily for 1+ year
Reviewed on 2019/05/30
Review Source: Capterra

Fieldworks has benefited our company by keeping our technicians on schedule, saving time on data input and keeping us organized. And keeping us all organized is a BIG task here at our company!!!

Pros

Fieldwork software has helped systematize and saved us hours of inputting data! For the initial setup you are able to import your customer data base from your old system. The app is user friendly that even our "low tech" technicians can use on their phone or tablet. The customer service is amazing!! I can talk over the phone or through their "Conversation" link that is right there on the screen. They get right back to you to help you in any way you need. They save us so much time if I can't figure it out on my own. Also, the software is price perfect for our growing company. You can't beat the investment in something that saves you time. Time can not be replaced!

Cons

With ever thing new, comes a learning process. It does takes time, as with anything, to learn all the bells & whistles of the software. We are learning as we go. But, once you learn it, you will find that the software is awesome and saves us time.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Christopher M.

Best Pest Program On The Market Today!

Used Daily for 6-12 months
Reviewed on 2019/04/08
Review Source: Capterra

Once I went through the initial switch over ,life has been easier for my company. I love the team at Fieldwork and their willingness to help my business be successful by providing their time,input and the constant helpful updates to their program.My only regret was waiting so long before actually switching over.

Pros

There is so many things I love about this program.There are reports for everything practically. This program is great for California PCOs.I love the mobile app for our techs,I love how accessible the Fieldwork team is,no matter how many questions you have they are there for you.There is so much you can do with this program .The one thing I think that makes this program the best out there is the fact the Fieldwork team listens to their customers and their needs.They are always adding or tweaking the program based on the needs of its customers.Switching over to Fieldwork has made running my office and company that much easier and less stressful and most importantly has helped bring my cost down.

Cons

The only con for me is the time difference .I am in California and FieldworkHQ is based out of Chicago.I just make sure I contact them early in the day if I have any questions or concerns.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Erik H.

Powerful Software For Pest Control

Used Daily for 1-5 months
Reviewed on 2017/04/10
Review Source: Capterra

We searched for a new pest control software for over 3 years. Once we found Fieldworks, we knew it was the fit for us. The system is easy to learn, it can be customized to fit your needs and is packed with features. The reports are clean and easy to use and better yet, make sense. The mobile app is simple and clean, making training techs simple. We can now attach pictures to work orders, track material and record notes and recommendations. The office loves the visual routing ability and work pool options. The e-mail and text functions are awesome and it even allows us to capture reviews. The support is great, the chat function is SO nice. Anytime we have issues or questions, they get right back to us and fix the problems we may have. We truly appreciate their dedication to helping us make the software switch go as smoothly as possible. If your thinking of switching pest control software, Fieldworks should be on the top of your list!

Pros

Customization
E-mail functions
Mobile App
Visual Routing

Cons

Integrations was difficult due to our former software being unable to provide us the required information. The team at Fieldworks was very helpful with this process and we were able to get it all converted quickly and accurately.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Dauphin E.

Great service software

Used Daily for 2+ years
Reviewed on 2019/03/15
Review Source: Capterra

Fieldwork’s software is easy to use and intuitive. Scheduling is very visual which my customer service team loves. The technician app is fast, simple, stable, and it works offline. The reports are quick to run and easy to read. The support is amazing. Their team is responsive and great to work with. I’m loving working with Fieldwork.

Pros

Intuitive. Easy to use. Consistent development.

Cons

Overall we are really happy with the software. I️ still Extract data and use excel for complex reporting

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Chris P.

Wish they had more stars to give.

Used Daily for 2+ years
Reviewed on 2019/07/01
Review Source: Capterra

Let me say the rep is by far so much help.
We haven’t had to call lately because it is easier for me to run. The only reason that it has been hard to understand is because you have to set it up right from the start.
You can have a great product and the best people! I’m a believer.

Pros

It helps me keep my business moving forward.
Keeps track of your invoices.

Cons

Whatever it is the software team helped fix it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
User Recommendation
0/10
Based on 15 reviews
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Fieldwork Pricing

Starting from
US$39,00/month
Pricing options
Free Trial
Free
Subscription

Pricing is based per technician with popular packages as follows:

Solo = $39/1st Tech
Startup = $59/1st Tech
Business = $79/1st Tech
Pro = $99 /1st Tech

Additional Technicians:
Solo = $19
Startup = $29
Business = $39
Pro = $49

(Office users and admin users are free, 14-day tree trial available)

Value for Money
0/5
Based on 15 reviews
Compare value for money rating with alternatives

Fieldwork Features

  • Activity Dashboard
  • Calendar Management
  • Client Portal
  • Customer Database
  • Reminders
  • Reporting & Statistics

  • API
  • Accounting Integration
  • Activity Tracking
  • Automatic Notifications
  • Billing & Invoicing
  • Customizable Reporting
  • Data Import/Export
  • Document Management
  • Electronic Payments
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Search Functionality
  • Third Party Integration
Features
0/5
Based on 15 reviews
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Additional information for Fieldwork

Key features of Fieldwork

  • Activity dashboard
  • Appointment management
  • Appointment reminders
  • Automatic backup
  • Barcode scanning
  • CRM integration
  • Calendar management
  • Chemical tracking & reporting
  • Client portal
  • Credit card processing
  • Custom fields
  • Customer database
  • Customer service history
  • Customizable templates
  • Data entry verification
  • Drag & drop interface
  • Email integration
  • Fleet management
  • Google maps
  • Mobile integration
  • Multi-location
  • Offline access
  • Pest activity tracking
  • Pesticide usage tracking
  • Property layouts
  • Quotes / estimates
  • Reporting
  • SSL encrypted network
  • SSL encryption
  • Scheduling
  • Secure data storage
  • Signature capture
  • Technician scheduling
  • Technician tracking
  • Text alerts
  • Trend analysis
  • User photos
  • Visual job costing
  • Widgets
  • Work order management
  • Work pool

Benefits

• Fieldwork is an online service management system supported by native apps for deployment within pest control businesses that wish to grow a customer base while adopting a paperless approach to operations.

• Schedule one-time or recurring appointments within the centralized Fieldwork calendar and view locations plotted on Google Maps, issuing automated appointment reminders and pre- printed tickets where required.

• Barcode scanning enables trap data to be captured without the need for proprietary handheld devices, tracking performance and evidence to run detailed trend analysis, visualized within portal reports.

• Fieldwork mobile apps for iOS and Android platforms allow for appointment viewing and scheduling, customer registration, work order creation, service history viewing, digital signature capture and more.

• The companion smartphone apps allow technicians to work remotely, supported by an offline mode that syncs data back into the system when online connectivity is restored.

Fieldwork FAQs

Below are some frequently asked questions for Fieldwork.

Q. What type of pricing plans does Fieldwork offer?

Fieldwork offers the following pricing plans:

Starting from: US$39,00/month

Pricing model: Free, Subscription

Free Trial: Available

Pricing is based per technician with popular packages as follows:

Solo = $39/1st Tech
Startup = $59/1st Tech
Business = $79/1st Tech
Pro = $99 /1st Tech

Additional Technicians:
Solo = $19
Startup = $29
Business = $39
Pro = $49

(Office users and admin users are free, 14-day tree trial available)

Q. What are the main features of Fieldwork?

Fieldwork offers the following features:

  • Activity dashboard
  • Appointment management
  • Appointment reminders
  • Automatic backup
  • Barcode scanning
  • CRM integration
  • Calendar management
  • Chemical tracking & reporting
  • Client portal
  • Credit card processing
  • Custom fields
  • Customer database
  • Customer service history
  • Customizable templates
  • Data entry verification
  • Drag & drop interface
  • Email integration
  • Fleet management
  • Google maps
  • Mobile integration
  • Multi-location
  • Offline access
  • Pest activity tracking
  • Pesticide usage tracking
  • Property layouts
  • Quotes / estimates
  • Reporting
  • SSL encrypted network
  • SSL encryption
  • Scheduling
  • Secure data storage
  • Signature capture
  • Technician scheduling
  • Technician tracking
  • Text alerts
  • Trend analysis
  • User photos
  • Visual job costing
  • Widgets
  • Work order management
  • Work pool

Q. Who are the typical users of Fieldwork?

Fieldwork has the following typical customers:

Mid Size Business, Small Business

Q. What languages does Fieldwork support?

Fieldwork supports the following languages:

English

Q. What type of pricing plans does Fieldwork offer?

Fieldwork has the following pricing plans:

Free, Subscription

Q. Does Fieldwork support mobile devices?

Fieldwork supports the following devices:

Android, iPhone, iPad

Q. What other apps does Fieldwork integrate with?

Fieldwork integrates with the following applications:

Google Maps, PayPal, QuickBooks Online, Stripe

Q. What level of support does Fieldwork offer?

Fieldwork offers the following support options:

Online Support, Phone Support