PestRoutes

Powering the business of pest control

4,5 /5 (90 reviews) Write a Review!

PestRoutes Overview

What is PestRoutes?

PestRoutes pest control software and suite of field-ready applications (Android and iOS) provide business owners with the ability to manage every aspect of the business. Pest control companies can eliminate paper, manage accounting and invoicing, access a comprehensive dashboard, customize reports and analyze business performance with one login.

PestRoutes provides convenience for customers via an online portal. Auto pay, renew contracts, authorize SLA's, and leave feedback and social reviews with the touch of a button. Whether from the office or on the road, PestRoutes allows appointment schedules to be dragged and dropped into shape, task lists created, real-time reports generated and even a library of resources accessed for training purposes. Field-ready tech applications include smart routing that geo tracks and monitors technicians, provides simple customer sign up and inventory control management.

With PestRoutes pest control companies can make data-driven decisions with a comprehensive dashboard, custom reports and analytics that provide insights on growth, profitability and retention.

PestRoutes Overview

Pricing

Starting from
US$199,00

Pricing options

Free Trial
Subscription
Value for money

Small (<2,000 active customers) = $199 per month
Medium (2,000-5,000 active customers) = $499 per month
Large (5,000-10,000 active customers) = $999 per month
Enterprise (10,000+ active customers) = Call to request quote


PestRoutes Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Route management features help to ensure that technicians are able to reach appointment destinations quickly and in the most cost-effective way
Visual routing plots optimized technician driving routes onto geographically mapped locations, highlighting numbers of assigned staff and where they should be
Optimized, intelligent routing allows pre-ordered route plans to be created for whole months and can be re-ordered or reconfigured using drag and drop editing
A self-service portal allows customers to pay outstanding bills, sign any pending agreements, submit job feedback and view entire service histories online
A mobile field service apps allow technicians to remotely complete and process jobs from iOS or Android devices, with real time updates syncing data between device and office
Leveraging its own algorithms, the system provides intelligent routing that pre-optimizes directions to reduce driving times and lower fuel costs
Automated voice and email appointment reminders - with SMS support - deliver alerts direct to customer mobiles
Digital service agreements and contracts can be created using customizable templates, rebranded to adopt company logos and edited to carry specific corporate terms
Billing and invoicing capabilities are included with PestRoutes to facilitate customer billing, email statement delivery and credit card payment processing
The system generates online reviews, collecting feedback from customers and matching the reviews to specific services or technicians
PestRoutes video PestRoutes video PestRoutes video PestRoutes video PestRoutes screenshot: Route management features help to ensure that technicians are able to reach appointment destinations quickly and in the most cost-effective way PestRoutes screenshot: Visual routing plots optimized technician driving routes onto geographically mapped locations, highlighting numbers of assigned staff and where they should be PestRoutes screenshot: Optimized, intelligent routing allows pre-ordered route plans to be created for whole months and can be re-ordered or reconfigured using drag and drop editing PestRoutes screenshot: A self-service portal allows customers to pay outstanding bills, sign any pending agreements, submit job feedback and view entire service histories online PestRoutes screenshot: A mobile field service apps allow technicians to remotely complete and process jobs from iOS or Android devices, with real time updates syncing data between device and office PestRoutes screenshot: Leveraging its own algorithms, the system provides intelligent routing that pre-optimizes directions to reduce driving times and lower fuel costs PestRoutes screenshot: Automated voice and email appointment reminders - with SMS support - deliver alerts direct to customer mobiles PestRoutes screenshot: Digital service agreements and contracts can be created using customizable templates, rebranded to adopt company logos and edited to carry specific corporate terms PestRoutes screenshot: Billing and invoicing capabilities are included with PestRoutes to facilitate customer billing, email statement delivery and credit card payment processing PestRoutes screenshot: The system generates online reviews, collecting feedback from customers and matching the reviews to specific services or technicians

PestRoutes Reviews

PestRoutes Reviews

Overall rating
4,5
/
5
Excellent
61

Very good
18

Average
6

Poor
2

Terrible
3

Value for Money
4,4
Features
4,3
Ease of Use
4,4
Customer Support
4,5
88% recommended this app
John E.

Much better than Serve Suite Pest Pack and all the other old software companies


Denise W.

Intuitive, reliable software that is easy to use

We are so pleased with the sales, training and use of the product. In terms of time and communication with customers it is a game changer. We have not had to manually sift through customer accounts and print monthly bills since we started.


Robert S.

One Simple Reason Not To Use This Software

In 2017 they cared. They needed customers and they worked with you.
In 2020 they seem to cater to their large customers, leaving the local companies to adapt to their will.


Craig T.

Pest Control Software

Mapping issues such as overlapping routes were easy to spot with the color coding scheme.


Raul C.

Business owner

Excellent I highly recommend it to all pest control business owners!!!


John E.
Industry: Consumer Services
Company size: 11-50 Employees

Much better than Serve Suite Pest Pack and all the other old software companies

Used Daily for 1+ year
Reviewed on 2018/12/28
Review Source: Capterra

Pros

I have use pestpac then switched to serve suite and then to PestMate for 2 years (which I liked PestMate) but Pest Routes has been by far the best, navigation speed is much better than PestMate, Routing system is the best I've seen, Easy to train employees on and the reports are clean and one of my favorite parts is you can really run any data point from the customer section. If I want to know how many active accounts are ontime services I can generate a report giving what ever data I want; address, phone number, there last service, anything. Lets say I want to know how many of those customers have a card on file or were sold via Yelp so I can know if a source I'm paying to get customers from is bringing me a lot of onetime services I can know all that. Pricing is great too.

Cons

I wish it integrated my communication systems like emails and phone system. I've been told for a 6 months now the phone integration is coming but no word yet.

Response from PestRoutes

Thank you for your comments and feedback. We're working on the product roadmap and will keep you informed on the emails and phone integrations.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Denise W.
Industry: Environmental Services
Company size: 11-50 Employees

Intuitive, reliable software that is easy to use

Used Daily for 6-12 months
Reviewed on 2020/09/27
Review Source: Capterra

We are so pleased with the sales, training and use of the product. In terms of time and communication with customers it is a game changer. We have not had to manually sift through customer accounts and print monthly bills since we started.

Pros

Real time data; easy and efficient routing for service; ; digital forms and communication with customers is streamlined.

Cons

Three items are difficult:
1- Payments should be automated and not a manual run if set up for monthly payment
2-Renewals should auto renew if set up for annual renewal. Sending notices for renewal with customer acceptance should be one option and another option should be auto renewal
3- There needs to be an option (trigger rule) to set up a "sales drip" email campaign for lost leads.

Response from PestRoutes

Denise,

Thank you for your review. Our customers' feedback is very important to us. If there's anything we can help you with, please reach out to [email protected]

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Robert S.
Industry: Environmental Services
Company size: 11-50 Employees

One Simple Reason Not To Use This Software

Used Daily for 2+ years
Reviewed on 2020/07/10
Review Source: Capterra

In 2017 they cared. They needed customers and they worked with you.
In 2020 they seem to cater to their large customers, leaving the local companies to adapt to their will.

Pros

We used to like that the company appeared to be innovative and flexible. They use to let you use their software in a fashion that best suited your company.

Cons

One Simple Reason to Run From This Software: They make significant changes to their software with zero notification to their clients. This requires restructuring how you use their software, retraining your staff how to use their software, and then you need to spend time repairing the damage their change made to how you use their software. All of this; of course, after you discover the changes they made on your own... Days to weeks after they made the change.

Response from PestRoutes

We apologize for not meeting your expectations. We work hard to present and provide the best possible software solution for pest control businesses. We have many satisfied customers and a team of talented individuals who take meeting and exceeding our customers' expectations seriously. We have also taken steps to ensure our customer communications are frequent and helpful. We know our team has recently spoken with you about your concerns, and we appreciate you helping us continue to improve. Thank you.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Craig T.
Industry: Veterinary
Company size: 1 001-5 000 Employees

Pest Control Software

Used Daily for 6-12 months
Reviewed on 2020/07/11
Review Source: Capterra

Mapping issues such as overlapping routes were easy to spot with the color coding scheme.

Pros

It is a user friendly tool for employees of all grades. The mapping was very clear including such things as the zoom.

Cons

This software seemed to crash too much. Sometimes at a key time of day. Also was down for maintenance during office hours. Would prefer any maintenance to be carried out at other times.

Response from PestRoutes

Hi Craig - Thank you for the four-star rating and for providing us honest feedback. Hearing your experience and recommendations are what helps our organization grow and improve. We aim to deliver you an excellent experience with PestRoutes. As always, if you need anything, we are happy to assist and you can reach our team at 404.800.7378 or at [email protected] Thank you.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Raul C.
Industry: Individual & Family Services
Company size: Self Employed

Business owner

Used Daily for 6-12 months
Reviewed on 2019/08/08
Review Source: Capterra

Excellent I highly recommend it to all pest control business owners!!!

Pros

Easy to use very updated very helpful!!!

Cons

Maybe pricing could be adjusted to how many users

Response from PestRoutes

Raul, thank you very much for your review. As we continue to grow, we depend on our customers' reviews to ensure our customer experience is as great as possible. We're glad to hear you're satisfied with our product and we look forward to our continued partnership with you.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,9/10
Based on 90 user ratings
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PestRoutes Pricing

PestRoutes Pricing

Starting from
US$199,00
Free Trial
Subscription
Value for money

Small (<2,000 active customers) = $199 per month
Medium (2,000-5,000 active customers) = $499 per month
Large (5,000-10,000 active customers) = $999 per month
Enterprise (10,000+ active customers) = Call to request quote

Small (<2,000 active customers) = $199 per month
Medium (2,000-5,000 active customers) = $499 per month
Large (5,000-10,000 active customers) = $999 per month
Enterprise (10,000+ active customers) = Call to request quote

Value for Money
4,4/5
Based on 90 user ratings
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PestRoutes Features

PestRoutes Features

API
Accounting Integration
Activity Dashboard
Activity Tracking
Automatic Notifications
Billing & Invoicing
Calendar Management
Customer Database
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Electronic Payments
Inventory Management
Inventory Tracking
Invoice Management
Reminders
Reporting & Statistics
Search Functionality
Third Party Integration
Features
4,3/5
Based on 90 user ratings
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Categories

Additional information for PestRoutes

Additional information for PestRoutes

Key features of PestRoutes

  • Appointment management
  • Automated reminders
  • Barcode scanning
  • Batch processing
  • Contract drafting
  • Contract management
  • Credit card processing
  • Customer portal
  • Customer service history
  • Customizable contract & service agreement templates
  • Drag and drop interface
  • Electronic payments
  • Electronic signature capture
  • Email integration
  • Email reminders
  • Feedback collection
  • Field sales management app
  • Fleet management
  • Geographic maps
  • Geotracking
  • Job scheduling
  • Mobile integration
  • Pest activity tracking
  • Pesticide usage tracking
  • Property layouts
  • Purchasing
  • Quotes / estimates
  • Ratings and reviews
  • Real time reporting
  • Real time updates
  • Reporting
  • Route optimization
  • Routing
  • Routing options
  • SLA management
  • SMS integration
  • Scheduling
  • Self service portal
  • Social media integration
  • Task planning
  • Technician tracking
  • Timesheets
  • To-do list
  • Training management
  • Visual job costing

Benefits

  • PestRoutes is pest control that combines centralized online access, a self-service customer portal and mobile app support to digitize operations, go paperless and minimize dependency on data entry.
  • The system syncs job appointment information with real time updates, while using geotracking technology to monitor field technicians on a map.

  • Bar code scanning support enables the management and tracking of equipment, traps and stations deployed on field sites.
  • Intelligent routing promises to plot the most efficient journey plans for a whole roster of appointments, using built-in algorithms to optimize driving time and route costs while being flexible enough to accept changes via drag and drop edits.
  • Automated appointment reminders and confirmation requests are sent via voice, SMS or email and give customers the ability to digitally sign service agreements or contracts.
  • Further features go on to include integrated billing and invoicing with batch online payment processing, customer review collection with social media marketing, dashboard-based reporting, task management, staff training resources and time sheets for assisting payroll.
  • PestRoutes FAQs

    PestRoutes FAQs

    Below are some frequently asked questions for PestRoutes.

    Q. What type of pricing plans does PestRoutes offer?

    PestRoutes offers the following pricing plans:

    Starting from: US$199,00

    Pricing model: Subscription

    Free Trial: Not Available

    Small (<2,000 active customers) = $199 per month Medium (2,000-5,000 active customers) = $499 per month Large (5,000-10,000 active customers) = $999 per month Enterprise (10,000+ active customers) = Call to request quote

    Q. What are the main features of PestRoutes?

    PestRoutes offers the following features:

    • Appointment management
    • Automated reminders
    • Barcode scanning
    • Batch processing
    • Contract drafting
    • Contract management
    • Credit card processing
    • Customer portal
    • Customer service history
    • Customizable contract & service agreement templates
    • Drag and drop interface
    • Electronic payments
    • Electronic signature capture
    • Email integration
    • Email reminders
    • Feedback collection
    • Field sales management app
    • Fleet management
    • Geographic maps
    • Geotracking
    • Job scheduling
    • Mobile integration
    • Pest activity tracking
    • Pesticide usage tracking
    • Property layouts
    • Purchasing
    • Quotes / estimates
    • Ratings and reviews
    • Real time reporting
    • Real time updates
    • Reporting
    • Route optimization
    • Routing
    • Routing options
    • SLA management
    • SMS integration
    • Scheduling
    • Self service portal
    • Social media integration
    • Task planning
    • Technician tracking
    • Timesheets
    • To-do list
    • Training management
    • Visual job costing

    Q. Who are the typical users of PestRoutes?

    PestRoutes has the following typical customers:

    Large Enterprises, Mid Size Business

    Q. What languages does PestRoutes support?

    PestRoutes supports the following languages:

    English

    Q. What type of pricing plans does PestRoutes offer?

    PestRoutes has the following pricing plans:

    Subscription

    Q. Does PestRoutes support mobile devices?

    PestRoutes supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does PestRoutes integrate with?

    PestRoutes integrates with the following applications:

    BirdEye

    Q. What level of support does PestRoutes offer?

    PestRoutes offers the following support options:

    Phone Support