Crisp
About Crisp
Crisp is a an all-in-one multi-channel customers platform for interacting with customers and improving customer satisfaction. From sales to customer support, Crisp helps keep the workflow simple. Users can add teammates to support chat and email, all from a single user interface.
With Crisp, users can see what visitors are typing in real time, allowing them to respond with the right information in little to no time. Teams can reply to all inbound queries from Crisp Live Chat, email, messenger, Twitter, and SMS. Messaging features include bots, mentions, notes, video and audio chat, canned responses, file sharing and emojis.
Crisp's MagicMap provides an accurate count of active users on a map. MagicBrowse gives users a view of the visitor’s screen, helping to close more deals and resolve more support tickets. With Live Assist, users can grant agents temporary control in order to resolve issues directly, and developers can benefit from the Live Debug feature to fix bugs on the go.
The Crisp CRM allows users to manage, edit and export all users and leads information, from conversations, social networks, company information, phone number, and more.
Crisp Campaigns allows companies to onboard, engage and retarget customers, as well as send personal emails to users segments and follow open-rates using advanced targeting options. Simply build in-chat and email sequences straight from Crisp.
The Crisp Knowledge Base allows customers support team to rely on existing content to better serve their customers and easily link content to customers questions. You can build multi language helpdesk to better serve your customers on an international level.
Crisp also offer many more features to help small and medium size companies to better serve their customers. Don't hesitate anymore, just give it a try as it's free for 14 days with no credit card!
Key benefits of Crisp
- From the Crisp dashboard, your teams can respond to all your customers' requests by centralizing Live Chat, emails, Facebook Messenger, Twitter, Line and Telegram, as well as SMS.
- From Crisp, you can offer 24/7 customer support using Crisp Chatbot. Build powerful scenarios for your live chat, Twitter DM, Facebook Messenger, SMS or Telegram.
- Crisp Analytics lets you understand how you customer support experience is going through dedicated tabs that focus on messagings, contacts, ratings, helpdesk and status page.
- Crisp offers a marketing automation solution that allows you to automatically retarget leads and customers. In addition, you can customize messages with the data in Crisp.
- Crisp removes time zones by allowing companies to continue to generate leads even when teams are not available. With Crisp, you put lead generation on autopilot.
- Crisp offers many customer relationship automation solutions so that even the smallest companies can offer first-class customer service.
- Crisp helps reduce the number of customer support queries by setting up a help desk that allows users to find the answer to their questions on their own.
- With many integrations, companies can easily install Crisp while still using the solutions you prefer. We offer integrations for Zapier, Hubspot, Salesforce, Pipedrive or WHMCS as well as Wordpress and Shopify for example.
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Reviews
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- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Lightweight and easy-to-use live chat
Reviewed on 2023/05/24
Crisp isn't the best in the market, but it does what it does well and is performant.
Crisp isn't the best in the market, but it does what it does well and is performant.
Pros
Ease of deployment is Crisp's biggest advantage, and it's quite lightweight and doesn't weigh down the website's performance. Clients have also used Crisp and said nothing but good words, mainly through the mobile app.
Cons
The UI can look a bit too overwhelming and cluttered, particularly on the web app, which can be confusing for first-time users.
Reasons for Switching to Crisp
Simplicity- Industry: Financial Services
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Review Lara
Reviewed on 2024/03/26
Pros
Ease of use and honest price to have a good quality chatbot
Cons
When there are questions, sometimes it lacks someone to personally help instead of chatbot and helpdesk. Maybe an idea would be to have a team ready to do meetings when customers needs
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
helpdesk wouldn't approve my domain - thinks its a fake website
Reviewed on 2022/10/28
Cons
crap customer service, what an embarassment. after spending £99 [SENSITIVE CONTENT] from crisp tells me the document of registration that was issued to me by the government is fake and then he blocks me.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great live chat system, even better help docs
Reviewed on 2019/05/01
Overall Crisp is an excellent platform, especially for what they charge. Their pricing is one of...
Overall Crisp is an excellent platform, especially for what they charge. Their pricing is one of the things that attracted me to their platform, in addition to all the features. It makes communication easier, especially since it integrates several channels into one platform. Allows us to reply quickly, in many cases, instantly. They just need to fix never-ending conversations, and I'll be 100% happy.
Pros
Crisp is an excellent live chat and communication tool for support and sales. It's easy to use, has a mobile app that I use to reply to queries, and it also integrates other platforms like Twitter DMs, Telegraph, Line. We use Twitter DMs often as prospects and clients tend to DM us sometimes. In addition to chat itself, I really do like their help docs solution (knowledge base). It's very easy to manage, has very nice and clean design, and offers really good JS SDK for integrating with your website/apps. It's nice to be able to display articles in modal on our website.
Cons
My biggest issue with Crisp are never ending conversations. There's no way to have separate conversations with the same customer, old conversations get dragged into new conversations. It really needs a way to keep conversations separate, similar to other platforms like Intercom. For example, it sends out chat transcript after an hour of inactivity in chat. Problem is, that transcript might use subject line from an older conversation and/or include older conversation in the transcript. When I chat with Crisp's support and experience platform as a customer, those things are a bit annoying. Not a deal-breaker, but it definitely needs to be fixed.
Response from Crisp
Thank you for this nice review :) We will try to improve the feature you are talking about !
- Industry: Internet
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love this product! More features than other LiveChat products
Reviewed on 2020/02/29
I've used this on 5+ sites and recommended it to many clients. The free tier will do most of what...
I've used this on 5+ sites and recommended it to many clients. The free tier will do most of what you need, but some of the upgrade options are really worth the price. Great product!
Pros
- Great feature set, even on the free tier
- Excellent mobile app
- Integration with your favorite tools
- Advanced features like liveview for seeing your customers moving through your site live.
Cons
It would be nice to be able to customize the message shown to users without having to upgrade to the paid tier. Besides that, the product is perfect.
Response from Crisp
Thank you so much for your feedback :)
Crisp FAQs
Below are some frequently asked questions for Crisp.Q. What type of pricing plans does Crisp offer?
Crisp offers the following pricing plans:
- Starting from: US$25.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Free: 2 agents included Pro: €25/month, per team Unlimited: €95/month, per team
Q. Who are the typical users of Crisp?
Crisp has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does Crisp support?
Crisp supports the following languages:
Chinese, Dutch, English, Finnish, French, German, Hungarian, Japanese, Polish, Portuguese, Russian, Spanish, Turkish
Q. Does Crisp support mobile devices?
Crisp supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Crisp integrate with?
Crisp integrates with the following applications:
Aircall, HubSpot CRM, Instagram, JIRA Service Management, Jira, Joomla, Mailchimp, Meta for Business, Pipedrive, PrestaShop, Ringover, Salesforce Platform, Segment, Shopify, Shopify Plus, Slack, Telegram, Trello, Twitter/X, WHMCS, WhatsApp, WordPress, Zapier, Zoho CRM
Q. What level of support does Crisp offer?
Crisp offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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