Crisp

All-in-one multi-channel solution for customer messaging

4,5 /5 (58 reviews) Write a Review!

Crisp Overview

What is Crisp?

Crisp is a an all-in-one multi-channel customers platform for interacting with customers and improving customer satisfaction. From sales to customer support, Crisp helps keep the workflow simple. Users can add teammates to support chat and email, all from a single user interface.

With Crisp, users can see what visitors are typing in real time, allowing them to respond with the right information in little to no time. Teams can reply to all inbound queries from Crisp Live Chat, email, messenger, Twitter, and SMS. Messaging features include bots, mentions, notes, video and audio chat, canned responses, file sharing and emojis.

Crisp's MagicMap provides an accurate count of active users on a map. MagicBrowse gives users a view of the visitor’s screen, helping to close more deals and resolve more support tickets. With Live Assist, users can grant agents temporary control in order to resolve issues directly, and developers can benefit from the Live Debug feature to fix bugs on the go.

The Crisp CRM allows users to manage, edit and export all users and leads information, from conversations, social networks, company information, phone number, and more.

Crisp Campaigns allows companies to onboard, engage and retarget customers, as well as send personal emails to users segments and follow open-rates using advanced targeting options. Simply build in-chat and email sequences straight from Crisp.

The Crisp Knowledge Base allows customers support team to rely on existing content to better serve their customers and easily link content to customers questions. You can build multi language helpdesk to better serve your customers on an international level.

Crisp also offer many more features to help small and medium size companies to better serve their customers. Don't hesitate anymore, just give it a try as it's free for 14 days with no credit card!

Crisp Overview

Pricing

Starting from
US$25,00/month

Pricing options

Free Trial
Free
Subscription
Value for money

Free: 2 agents included

Pro: €25/month, per team

Unlimited: €95/month, per team


Crisp Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Chinese (Simplified), Dutch, English, Finnish, French and 5 others, German, Japanese, Portuguese, Russian, Spanish

Media

Build a self service help desk to reduce customer requests and enhance SERP visibility
Use Crisp analytics to monitor KPI that will enhance your knowledge and help you to take data-drive decisions
Build the perfect shared inbox
Build the perfect chatbot
Crisp video Crisp screenshot: Build a self service help desk to reduce customer requests and enhance SERP visibility Crisp screenshot: Use Crisp analytics to monitor KPI that will enhance your knowledge and help you to take data-drive decisions Crisp screenshot: Build the perfect shared inbox Crisp screenshot: Build the perfect chatbot Crisp screenshot:

Crisp Reviews

Crisp Reviews

Overall rating
4,5
/
5
Excellent
39

Very good
14

Average
3

Poor
0

Terrible
2

Value for Money
4,6
Features
4,5
Ease of Use
4,6
Customer Support
4,5
91% recommended this app
Katherine K.

Amazing Customer Service and a Great Chat App

Crisp chat has totally replaced our other chat program for my startup at a very fair price. Their set up was a breeze, according to our Marketer, and I personally think their customer support is excellent. You have the ability to add gifs and customize the chat to whatever degree you want. It has really been good for us!


Daniel S.

Good solid website chat app

We have 3 different websites that all use Crisp, and it allows us to very quickly switch between the sites and continue multiple chats at the same time among sites.

We operate during regular business hours and so do not respond to chats outside of those hours. It would be great if we couldn't control a little more what the chat icon did (or if it even appeared) when outside those hours, but we currently use the bot to let people know we are unavailable and to leave us a message.

With the smartphone apps, we can reply to chats even when we are away from our desks.

We also have a robust helpdesk, which is part of the Unlimited plan.


Martin A.

Fraud for the user

We started our service August of 2018. We wanted to integrate with our Shopify store. They promised us that the integration would be done within 1 month and that we should upgrade to the pro plan for that integration and the new version which they called V3 - VERY long story short - they continued lying to us for 1.3 years! They said the upgrade would come in Dec, then Jan, then March, then end of summer, then month by month week by week. when we asked to see the beta - they told us they would not be doing the shopify integration (THE ENTIRE REASON WE STUCK WITH THEM). This is fraud and we are currently taking them to court regarding this. I dont want to come off bitter - however I highly suggest going with another company that is more reputable. Then they gave me attitude , smiley faces when we were upset about the lying. But our attorney stated we have basis to take them to court because of this , apparently they have been doing this to many users. Class action suit - I dunno, I would think that they would care more about fraud... but I am sure in the end they will.


Verified Reviewer

Perfect Chat Tool For Entrepreneurs


Viktor N.

Great live chat system, even better help docs

Overall Crisp is an excellent platform, especially for what they charge. Their pricing is one of the things that attracted me to their platform, in addition to all the features. It makes communication easier, especially since it integrates several channels into one platform. Allows us to reply quickly, in many cases, instantly. They just need to fix never-ending conversations, and I'll be 100% happy.


Katherine K.
Industry: Writing & Editing
Company size: 2-10 Employees

Amazing Customer Service and a Great Chat App

Used Daily for 1-5 months
Reviewed on 2020/02/13
Review Source: Capterra

Crisp chat has totally replaced our other chat program for my startup at a very fair price. Their set up was a breeze, according to our Marketer, and I personally think their customer support is excellent. You have the ability to add gifs and customize the chat to whatever degree you want. It has really been good for us!

Pros

They are very fair about pricing and their customer support is amazing. I had an issue with a duplicate account being created, and their support not only walked me through the problem and helped me solve it, but they also were super nice and friendly and made the whole experience lovely. Plus, their docs are amazing and very helpful!

Cons

The only problem I had was an accidental duplicate site being created. When I signed up it sent me to what seemed like the correct site, but was actually a copy of ours. This was fixed very quickly though!

Response from Crisp

Thank you very much for that nice feedback !

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Daniel S.
Industry: Computer Software
Company size: 2-10 Employees

Good solid website chat app

Used Daily for 1+ year
Reviewed on 2019/10/01
Review Source: Capterra

We have 3 different websites that all use Crisp, and it allows us to very quickly switch between the sites and continue multiple chats at the same time among sites.

We operate during regular business hours and so do not respond to chats outside of those hours. It would be great if we couldn't control a little more what the chat icon did (or if it even appeared) when outside those hours, but we currently use the bot to let people know we are unavailable and to leave us a message.

With the smartphone apps, we can reply to chats even when we are away from our desks.

We also have a robust helpdesk, which is part of the Unlimited plan.

Pros

Simple but very powerful.
It is quite customizable, and there are a ton of plug-ins. One of the most useful is the auto-translate feature, which allows both sides to type in a different language, and it automatically translates for you.
The Visitor map shows us information on where our clients our, to help direct them to the correct site, and the magic browse can let us see how they interact with the site if there is an issue.
The built in helpdesk is great.
The bot, while still a little bit buggy for more complicated things, is immensely helpful.

Cons

We found it more difficult than we thought it should have been to have an auto message saying we are closed. It would be nice to have the option to disable chat and/or redirect them to the helpdesk when outside of business hours.
I had initially created a large bot that would try to answer the 5 most common questions we got by funneling the customer through certain questions, but then found there was no way to have it repeat the sequence. To get around this, I ended up creating 2 identical sub routines off of the first main one which checked for the time and day to determine if we were closed. This is where is became buggy, because sometimes it would work, and sometimes it wouldn't respond.
I ended up just dumping all of that and setting a generic "we're closed, leave us your info" message and it has been fine.

The only other complaint is that sometimes the phone app doesn't alert you right away to a message. I've gotten notifications 8 hours late in some cases, though this is rare.

Response from Crisp

Thank you for your nice review :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Martin A.
Industry: Retail
Company size: 501-1 000 Employees

Fraud for the user

Used Daily for 1+ year
Reviewed on 2019/10/01
Review Source: Capterra

We started our service August of 2018. We wanted to integrate with our Shopify store. They promised us that the integration would be done within 1 month and that we should upgrade to the pro plan for that integration and the new version which they called V3 - VERY long story short - they continued lying to us for 1.3 years! They said the upgrade would come in Dec, then Jan, then March, then end of summer, then month by month week by week. when we asked to see the beta - they told us they would not be doing the shopify integration (THE ENTIRE REASON WE STUCK WITH THEM). This is fraud and we are currently taking them to court regarding this. I dont want to come off bitter - however I highly suggest going with another company that is more reputable. Then they gave me attitude , smiley faces when we were upset about the lying. But our attorney stated we have basis to take them to court because of this , apparently they have been doing this to many users. Class action suit - I dunno, I would think that they would care more about fraud... but I am sure in the end they will.

Pros

The software was extremely glitchy - both on the phone as well as the desktop. The "magic browse" literally never works - although they use it as a very large upsel. The support was terrible and they defrauded us as will for an entire year.

Cons

Notifications do not go away, you have to redownload all the time, extremely glitchy poor service and is not user friendly. If you are looking for a chat software - I highly suggest going with someone more stable such as intercom , Gorgias, or another one with excellent reviews.

Response from Crisp

Hey there,
I can understand how frustrated you can be regarding the absence of your desired feature. It's not a reason to degrade our image. Our software works really properly and all the other reviews are here to prove it.
The support has never defrauded you, we delayed the released of your feature that may come someday. We never forced you to stay with our product (that you've been using for more than a year).
Sorry that you feel disappointed.
Regards,
Crisp team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Verified Reviewer
Industry: Marketing & Advertising
Company size: 2-10 Employees

Perfect Chat Tool For Entrepreneurs

Used Daily for 2+ years
Reviewed on 2020/08/03
Review Source: Capterra

Pros

It has free plan and you can check from which country you are getting visitors which is live.

Cons

After a certain time, previous messages get erased.

Response from Crisp

Hey!

Thank you for the nice review.

Please note that answers are not erased (and will never be), they're simply blurred and will be available when you upgrade to any of our paid plan.

Using the free plan, you have 30 days of chat history.

Cheers!

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 8.0/10

Viktor N.
Industry: Marketing & Advertising
Company size: 2-10 Employees

Great live chat system, even better help docs

Used Daily for 6-12 months
Reviewed on 2019/05/01
Review Source: Capterra

Overall Crisp is an excellent platform, especially for what they charge. Their pricing is one of the things that attracted me to their platform, in addition to all the features. It makes communication easier, especially since it integrates several channels into one platform. Allows us to reply quickly, in many cases, instantly. They just need to fix never-ending conversations, and I'll be 100% happy.

Pros

Crisp is an excellent live chat and communication tool for support and sales. It's easy to use, has a mobile app that I use to reply to queries, and it also integrates other platforms like Twitter DMs, Telegraph, Line. We use Twitter DMs often as prospects and clients tend to DM us sometimes. In addition to chat itself, I really do like their help docs solution (knowledge base). It's very easy to manage, has very nice and clean design, and offers really good JS SDK for integrating with your website/apps. It's nice to be able to display articles in modal on our website.

Cons

My biggest issue with Crisp are never ending conversations. There's no way to have separate conversations with the same customer, old conversations get dragged into new conversations. It really needs a way to keep conversations separate, similar to other platforms like Intercom. For example, it sends out chat transcript after an hour of inactivity in chat. Problem is, that transcript might use subject line from an older conversation and/or include older conversation in the transcript. When I chat with Crisp's support and experience platform as a customer, those things are a bit annoying. Not a deal-breaker, but it definitely needs to be fixed.

Response from Crisp

Thank you for this nice review :) We will try to improve the feature you are talking about !

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,8/10
Based on 58 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

Crisp Pricing

Crisp Pricing

Starting from
US$25,00/month
Free Trial
Free
Subscription
Value for money

Free: 2 agents included

Pro: €25/month, per team

Unlimited: €95/month, per team

Free: 2 agents included

Pro: €25/month, per team

Unlimited: €95/month, per team

Value for Money
4,6/5
Based on 58 user ratings
Compare value for money rating with alternatives
Compare with alternatives

Crisp Features

Crisp Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4,5/5
Based on 58 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for Crisp

Additional information for Crisp

Key features of Crisp

  • @mentions
  • Agent Scheduling
  • Call Me Option
  • Campaign Segmentation
  • Co-Browsing
  • Customizable Branding
  • File Transfer
  • Geo Targeting
  • Geotargeting
  • Inbox Management
  • Instant Messaging
  • Knowledge Database
  • Live Chat
  • Mobile Integration
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Request Routing
  • Shortcut Messages
  • Third Party Integration
  • Transfers / Routing
  • Two-Way Audio & Video
  • Video Chat
  • White Label Branding

Benefits

  • From the Crisp dashboard, your teams can respond to all your customers' requests by centralizing Live Chat, emails, Facebook Messenger, Twitter, Line and Telegram, as well as SMS. 💥

  • From Crisp, you can offer 24/7 customer support using Crisp Chatbot. Build powerful scenarios for your live chat, Twitter DM, Facebook Messenger, SMS or Telegram.

  • Crisp Analytics lets you understand how you customer support experience is going through dedicated tabs that focus on messagings, contacts, ratings, helpdesk and status page.

  • Crisp offers a marketing automation solution that allows you to automatically retarget leads and customers. In addition, you can customize messages with the data in Crisp. 🤖

  • Crisp removes time zones by allowing companies to continue to generate leads even when teams are not available. With Crisp, you put lead generation on autopilot. ⚡️

  • Crisp offers many customer relationship automation solutions so that even the smallest companies can offer first-class customer service. 💯

  • Crisp helps reduce the number of customer support queries by setting up a help desk that allows users to find the answer to their questions on their own. 📚

  • With many integrations, companies can easily install Crisp while still using the solutions you prefer. We offer integrations for Zapier, Hubspot, Salesforce, Pipedrive or WHMCS as well as Wordpress and Shopify for example. ⛽️

  • Crisp FAQs

    Crisp FAQs

    Below are some frequently asked questions for Crisp.

    Q. What type of pricing plans does Crisp offer?

    Crisp offers the following pricing plans:

    Starting from: US$25,00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    Free: 2 agents included Pro: €25/month, per team Unlimited: €95/month, per team

    Q. What are the main features of Crisp?

    Crisp offers the following features:

    • @mentions
    • Agent Scheduling
    • Call Me Option
    • Campaign Segmentation
    • Co-Browsing
    • Customizable Branding
    • File Transfer
    • Geo Targeting
    • Geotargeting
    • Inbox Management
    • Instant Messaging
    • Knowledge Database
    • Live Chat
    • Mobile Integration
    • Offline Form
    • Persistent Chat
    • Proactive Invitations
    • Request Routing
    • Shortcut Messages
    • Third Party Integration
    • Transfers / Routing
    • Two-Way Audio & Video
    • Video Chat
    • White Label Branding

    Q. Who are the typical users of Crisp?

    Crisp has the following typical customers:

    Small Business, Freelancers, Mid Size Business

    Q. What languages does Crisp support?

    Crisp supports the following languages:

    Chinese (Simplified), Dutch, English, Finnish, French, German, Japanese, Portuguese, Russian, Spanish

    Q. What type of pricing plans does Crisp offer?

    Crisp has the following pricing plans:

    Free, Subscription

    Q. Does Crisp support mobile devices?

    Crisp supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Crisp integrate with?

    Crisp integrates with the following applications:

    ActiveDEMAND, Airim, Better Proposals, Contractbook, Jamespot, LiveSession, PieSync, QuickMail.io, Rippling, Zendesk

    Q. What level of support does Crisp offer?

    Crisp offers the following support options:

    Phone Support, Online Support, FAQs, Knowledge Base, Video Tutorials