About Crisp

Crisp is a an all-in-one multi-channel customers platform for interacting with customers and improving customer satisfaction. From sales to customer support, Crisp helps keep the workflow simple. Users can add teammates to support chat and email, all from a single user interface.

With Crisp, users can see what visitors are typing in real time, allowing them to respond with the right information in little to no time. Teams can reply to all inbound queries from Crisp Live Chat, email, messenger, Twitter, and SMS. Messaging features include bots, mentions, notes, video and audio chat, canned responses, file sharing and emojis.

Crisp's MagicMap provides an accurate count of active users on a map. MagicBrowse gives users a view of the visitor’s screen, helping to close more deals and resolve more support tickets. With Live Assist, users can grant agents temporary control in order to resolve issues directly, and developers can benefit from the Live Debug feature to fix bugs on the go.

The Crisp CRM allows users to manage, edit and export all users and leads information, from conversations, social networks, company information, phone number, and more.

Crisp Campaigns allows companies to onboard, engage and retarget customers, as well as send personal emails to users segments and follow open-rates using advanced targeting options. Simply build in-chat and email sequences straight from Crisp.

The Crisp Knowledge Base allows customers support team to rely on existing content to better serve their customers and easily link content to customers questions. You can build multi language helpdesk to better serve your customers on an international level.

Crisp also offer many more features to help small and medium size companies to better serve their customers. Don't hesitate anymore, just give it a try as it's free for 14 days with no credit card!

Pricing starting from:

US$25,00/month

  • Free Trial
  • Free Version
  • Subscription

Key benefits of Crisp

  • From the Crisp dashboard, your teams can respond to all your customers' requests by centralizing Live Chat, emails, Facebook Messenger, Twitter, Line and Telegram, as well as SMS. 💥

  • From Crisp, you can offer 24/7 customer support using Crisp Chatbot. Build powerful scenarios for your live chat, Twitter DM, Facebook Messenger, SMS or Telegram.

  • Crisp Analytics lets you understand how you customer support experience is going through dedicated tabs that focus on messagings, contacts, ratings, helpdesk and status page.

  • Crisp offers a marketing automation solution that allows you to automatically retarget leads and customers. In addition, you can customize messages with the data in Crisp. 🤖

  • Crisp removes time zones by allowing companies to continue to generate leads even when teams are not available. With Crisp, you put lead generation on autopilot. ⚡️

  • Crisp offers many customer relationship automation solutions so that even the smallest companies can offer first-class customer service. 💯

  • Crisp helps reduce the number of customer support queries by setting up a help desk that allows users to find the answer to their questions on their own. 📚

  • With many integrations, companies can easily install Crisp while still using the solutions you prefer. We offer integrations for Zapier, Hubspot, Salesforce, Pipedrive or WHMCS as well as Wordpress and Shopify for example. ⛽️

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

    Supported Languages

    Chinese, Dutch, English, Finnish, French and 5 others, German, Japanese, Portuguese, Russian, Spanish

    Pricing starting from:

    US$25,00/month

    • Free Trial
    • Free Version
    • Subscription

    Images

    Build the perfect shared inbox
    Build the perfect chatbot
    Build a self service help desk to reduce customer requests and enhance SERP visibility
    Use Crisp analytics to monitor KPI that will enhance your knowledge and help you to take data-drive decisions
    View 6 more
    Crisp video
    Crisp screenshot: Build the perfect shared inbox Crisp screenshot: Build the perfect chatbot Crisp screenshot: Build a self service help desk to reduce customer requests and enhance SERP visibility Crisp screenshot: Use Crisp analytics to monitor KPI that will enhance your knowledge and help you to take data-drive decisions Crisp screenshot:

    Features

    Total features of Crisp: 72

    • @mentions
    • API
    • Alerts / Escalation
    • Appointment Management
    • Appointment Scheduling
    • Audience Targeting
    • Auto-Responders
    • Automated Routing
    • Automated Scheduling
    • Bug Tracking
    • CRM
    • Campaign Management
    • Campaign Segmentation
    • Canned Responses
    • Chat/Messaging
    • Chatbot
    • Communication Management
    • Contact Database
    • Customer Database
    • Customer Segmentation
    • Customizable Branding
    • Data Import/Export
    • Document Storage
    • Email Automation
    • Email Management
    • File Sharing
    • File Transfer
    • Geotargeting
    • Group Messaging
    • Help Desk Management
    • Human Handover
    • Inbox Management
    • Interaction Tracking
    • Knowledge Base Management
    • Lead Distribution
    • Lead Management
    • Lead Qualification
    • Live Chat
    • Macros/Templated Responses
    • Mobile Access
    • Multi-Channel Communication
    • Multi-Language
    • Network Monitoring
    • Offline Form
    • One-to-One Messaging
    • Performance Metrics
    • Proactive Chat
    • Product Recommendations
    • Real Time Notifications
    • Real-Time Chat
    • Real-time Consumer-facing Chat
    • Real-time Conversations
    • Remote Access/Control
    • Reporting & Statistics
    • Reporting/Analytics
    • Request Assignment
    • SMS Messaging
    • Screen Sharing
    • Self Service Portal
    • Social Media Integration
    • Support Ticket Management
    • Surveys & Feedback
    • Third Party Integrations
    • Ticket Management
    • Transcripts/Chat History
    • Transfers/Routing
    • Two-Way Audio & Video
    • Usage Tracking/Analytics
    • Video Chat
    • Website Visitor Tracking
    • Workflow Configuration
    • Workflow Management

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    Reviews

    Overall rating

    4,5 /5
    (63)
    Value for Money
    4,6/5
    Features
    4,5/5
    Ease of Use
    4,6/5
    Customer Support
    4,5/5

    Already have Crisp?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 63
    Katherine K.
    Overall rating
    • Industry: Writing & Editing
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Amazing Customer Service and a Great Chat App

    Reviewed on 2020/02/13

    Crisp chat has totally replaced our other chat program for my startup at a very fair price. Their...

    Crisp chat has totally replaced our other chat program for my startup at a very fair price. Their set up was a breeze, according to our Marketer, and I personally think their customer support is excellent. You have the ability to add gifs and customize the chat to whatever degree you want. It has really been good for us!

    Pros

    They are very fair about pricing and their customer support is amazing. I had an issue with a duplicate account being created, and their support not only walked me through the problem and helped me solve it, but they also were super nice and friendly and made the whole experience lovely. Plus, their docs are amazing and very helpful!

    Cons

    The only problem I had was an accidental duplicate site being created. When I signed up it sent me to what seemed like the correct site, but was actually a copy of ours. This was fixed very quickly though!

    Response from Crisp

    Thank you very much for that nice feedback !

    Daniel S.
    Overall rating
    • Industry: Computer Software
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Good solid website chat app

    Reviewed on 2019/10/01

    We have 3 different websites that all use Crisp, and it allows us to very quickly switch between...

    We have 3 different websites that all use Crisp, and it allows us to very quickly switch between the sites and continue multiple chats at the same time among sites.

    We operate during regular business hours and so do not respond to chats outside of those hours. It would be great if we couldn't control a little more what the chat icon did (or if it even appeared) when outside those hours, but we currently use the bot to let people know we are unavailable and to leave us a message.

    With the smartphone apps, we can reply to chats even when we are away from our desks.

    We also have a robust helpdesk, which is part of the Unlimited plan.

    Pros

    Simple but very powerful.
    It is quite customizable, and there are a ton of plug-ins. One of the most useful is the auto-translate feature, which allows both sides to type in a different language, and it automatically translates for you.
    The Visitor map shows us information on where our clients our, to help direct them to the correct site, and the magic browse can let us see how they interact with the site if there is an issue.
    The built in helpdesk is great.
    The bot, while still a little bit buggy for more complicated things, is immensely helpful.

    Cons

    We found it more difficult than we thought it should have been to have an auto message saying we are closed. It would be nice to have the option to disable chat and/or redirect them to the helpdesk when outside of business hours.
    I had initially created a large bot that would try to answer the 5 most common questions we got by funneling the customer through certain questions, but then found there was no way to have it repeat the sequence. To get around this, I ended up creating 2 identical sub routines off of the first main one which checked for the time and day to determine if we were closed. This is where is became buggy, because sometimes it would work, and sometimes it wouldn't respond.
    I ended up just dumping all of that and setting a generic "we're closed, leave us your info" message and it has been fine.

    The only other complaint is that sometimes the phone app doesn't alert you right away to a message. I've gotten notifications 8 hours late in some cases, though this is rare.

    Response from Crisp

    Thank you for your nice review :)

    Pedro D.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 8.0 /10

    Great product overall!

    Reviewed on 2021/02/08

    Nothing more to say.

    Nothing more to say.

    Pros

    - Multilanguage feature is very useful and accurate enough
    - You can enable a Help Centre for your platform through Crisp
    - The analytics offers some valuable insights

    Cons

    - The integrations do not seem to work well. Recently set up an integration for PipeDrive, followed all the steps, but the team and I are unable to get data from Pipedrive through Crisp. In addition to it, all data in PipeDrive is now mixed up since we attempted to integrate.

    Response from Crisp

    Hey Pedro, thank you for the feedback :) We're actually working on a brand new Pipedrive Integration that will be much more powerful, hope you'll like it :)

    Martin A.
    Overall rating
    • Industry: Retail
    • Company size: 501-1 000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Fraud for the user

    Reviewed on 2019/10/01

    We started our service August of 2018. We wanted to integrate with our Shopify store. They promised...

    We started our service August of 2018. We wanted to integrate with our Shopify store. They promised us that the integration would be done within 1 month and that we should upgrade to the pro plan for that integration and the new version which they called V3 - VERY long story short - they continued lying to us for 1.3 years! They said the upgrade would come in Dec, then Jan, then March, then end of summer, then month by month week by week. when we asked to see the beta - they told us they would not be doing the shopify integration (THE ENTIRE REASON WE STUCK WITH THEM). This is fraud and we are currently taking them to court regarding this. I dont want to come off bitter - however I highly suggest going with another company that is more reputable. Then they gave me attitude , smiley faces when we were upset about the lying. But our attorney stated we have basis to take them to court because of this , apparently they have been doing this to many users. Class action suit - I dunno, I would think that they would care more about fraud... but I am sure in the end they will.

    Pros

    The software was extremely glitchy - both on the phone as well as the desktop. The "magic browse" literally never works - although they use it as a very large upsel. The support was terrible and they defrauded us as will for an entire year.

    Cons

    Notifications do not go away, you have to redownload all the time, extremely glitchy poor service and is not user friendly. If you are looking for a chat software - I highly suggest going with someone more stable such as intercom , Gorgias, or another one with excellent reviews.

    Response from Crisp

    Hey there,
    I can understand how frustrated you can be regarding the absence of your desired feature. It's not a reason to degrade our image. Our software works really properly and all the other reviews are here to prove it.
    The support has never defrauded you, we delayed the released of your feature that may come someday. We never forced you to stay with our product (that you've been using for more than a year).
    Sorry that you feel disappointed.
    Regards,
    Crisp team

    Simon H.
    Overall rating
    • Industry: E-Learning
    • Company size: Self Employed
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Really great product

    Reviewed on 2020/12/21

    I am using Crisp for all customer support and queries via website chat and incoming emails. I am...

    I am using Crisp for all customer support and queries via website chat and incoming emails. I am also using the Helpdesk for my knowledge base. I have been using Zendesk for quite a while and have also tried Intercom but for my purpose Crisp definitely is the best by far. Those others have their place but for myself, as a small company Crisp is really outstanding in what it does. It is also less than half the cost.

    The automated bot is fairly easy to configure and a more advanced automated bot with workflow is also available.

    I am on the most expensive "unlimited" plan and find it very good value for money.

    Pros

    Very easy to use and friendly user interface. Much more intuitive to configure compared to others.

    Cons

    It would be nice if the offline app could "remember" the helpdesk articles when offline so they can be quoted in message replies that are composed offline.

    I am regularly away from data connection and so I receive new messages while connected then often have to compose my reply while away from connection... to be able to quote helpdesk and message shortcuts while offline would be nice.

    Showing 5 reviews of 63 Read all reviews

    Crisp FAQs

    Below are some frequently asked questions for Crisp.

    Crisp offers the following pricing plans:

    • Starting from: US$25,00/month
    • Pricing model: Free, Subscription
    • Free Trial: Available

    Free: 2 agents included Pro: €25/month, per team Unlimited: €95/month, per team

    We do not have any information about Crisp features

    Crisp has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500

    Crisp supports the following languages:

    Chinese, Dutch, English, Finnish, French, German, Japanese, Portuguese, Russian, Spanish

    Crisp supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Crisp integrates with the following applications:

    Facebook, HubSpot CRM, Joomla, Mailchimp, Pipedrive, PrestaShop, Salesforce Platform, Segment, Shopify, Slack, Telegram, Twitter, WHMCS, WordPress, Zapier, Zendesk, Zoho CRM

    Crisp offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Crisp.