Crisp

All-in-one multi-channel solution for customer messaging

About Crisp

Crisp is a an all-in-one multi-channel customers platform for interacting with customers and improving customer satisfaction. From sales to customer support, Crisp helps keep the workflow simple. Users can add teammates to support chat and email, all from a single user interface.

With Crisp, users can see what visitors are typing in real time, allowing them to respond with the right information in little to no time. Teams can reply to all inbound queries from Crisp Live Chat, email, messenger, Twitter, and SMS. Messaging features include bots, mentions, notes, video and audio chat, canned responses, file sharing and emojis.

Crisp's MagicMap provides an accurate count of active users on a map. MagicBrowse gives users a view of the visitor’s screen, helping to close more deals and resolve more support tickets. With Live Assist, users can grant agents temporary control in order to resolve issues directly, and developers can benefit from the Live Debug feature to fix bugs on the go.

The Crisp CRM allows users to manage, edit and export all users and leads information, from conversations, social networks, company information, phone number, and more.

Crisp Campaigns allows companies to onboard, engage and retarget customers, as well as send personal emails to users segments and follow open-rates using advanced targeting options. Simply build in-chat and email sequences straight from Crisp.

The Crisp Knowledge Base allows customers support team to rely on existing content to better serve their customers and easily link content to customers questions. You can build multi language helpdesk to better serve your customers on an international level.

Crisp also offer many more features to help small and medium size companies to better serve their customers. Don't hesitate anymore, just give it a try as it's free for 14 days with no credit card!


Key benefits of Crisp

- From the Crisp dashboard, your teams can respond to all your customers' requests by centralizing Live Chat, emails, Facebook Messenger, Twitter, Line and Telegram, as well as SMS.

- From Crisp, you can offer 24/7 customer support using Crisp Chatbot. Build powerful scenarios for your live chat, Twitter DM, Facebook Messenger, SMS or Telegram.

- Crisp Analytics lets you understand how you customer support experience is going through dedicated tabs that focus on messagings, contacts, ratings, helpdesk and status page.

- Crisp offers a marketing automation solution that allows you to automatically retarget leads and customers. In addition, you can customize messages with the data in Crisp.

- Crisp removes time zones by allowing companies to continue to generate leads even when teams are not available. With Crisp, you put lead generation on autopilot.

- Crisp offers many customer relationship automation solutions so that even the smallest companies can offer first-class customer service.

- Crisp helps reduce the number of customer support queries by setting up a help desk that allows users to find the answer to their questions on their own.

- With many integrations, companies can easily install Crisp while still using the solutions you prefer. We offer integrations for Zapier, Hubspot, Salesforce, Pipedrive or WHMCS as well as Wordpress and Shopify for example.


Images

Crisp Software - Multichannel inbox for teams
Crisp Software - Dedicated FAQ and help center builder
Crisp Software - Shared inbox for teams
Crisp Software - Live chat software
Crisp Software - Desktop and mobile apps for customer service
Crisp Software - Multichannel chatbot builder
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Crisp video
Crisp Software - Multichannel inbox for teams
Crisp Software - Dedicated FAQ and help center builder
Crisp Software - Shared inbox for teams
Crisp Software - Live chat software
Crisp Software - Desktop and mobile apps for customer service
Crisp Software - Multichannel chatbot builder

Not sure about Crisp? Compare with a popular alternative

Crisp

4,5 (98)
VS.
Highly reviewed

Starting Price

US$25,00
month
US$100,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

80
65

Integrations

24
37

Ease of Use

4,6 (98)
4,5 (645)

Value for Money

4,4 (98)
4,3 (645)

Customer Service

4,4 (98)
4,6 (645)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4,5 /5
(98)
Value for Money
4,4/5
Features
4,4/5
Ease of Use
4,6/5
Customer Support
4,4/5

Already have Crisp?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 98
Verified Reviewer
Overall rating
  • Industry: Internet
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Closing the gaps between customer and business

Reviewed on 2018/11/27

Crisp is a program I've used personally in my own ventures. It makes customer communication super...

Crisp is a program I've used personally in my own ventures. It makes customer communication super easy, which is ultimately what a business is about- customer experience. I like being able to keep track of communications and customer interactions all in one place. Strongly recommend.

Pros

I like how simple it is to communicate with the very people you are selling to or providing for. Great for businesses of many sizes. Cheap enough for a small business and a free plan for even the smallest of business.

Cons

Overall better tracking of interactions and history. Logs have an expiration date, which could prove damaging down the line.

Response from Crisp

Thank you so much for your review!

Brad
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Tried them all, Crisp is the winner by far! Here's why...

Reviewed on 2016/10/15

I've used live support applications for years and during that time, I've tested all the major...

I've used live support applications for years and during that time, I've tested all the major platforms and some most people have never heard of. In general, I'm opposed to the idea of SAAS. I prefer to buy a script that runs on my own server. It's not just because of monthly fees, it's mainly because I like to have total control over the application and be able to hack the code to make it work exactly how I want. Since Crisp is a SAAS product, I was biased against it, but since it was free, I decided to try it anyway. Within a month, I ended up buying a monthly subscription to their Pro plan. There are so many reasons why Crisp is superior to every other solution I've tested. It runs on all my devices, which is hugely important to me. Also, due to its extensive API, I can effectively hack the code and make it do whatever I want. Another important feature is that Crisp is like Intercom in that it seamlessly transitions between live chat and email. So if a customer leaves your site, you can continue the conversation with him via email, without having to do anything different. When you send messages, they're automatically emailed to the customer and his replies show up in your Crisp conversation. Unified messaging is a huge deal and Crisp is planning to add more channels such as SMS, etc... There's a lot more I could say about various features, but overall, I just love the elegance of Crisp. Unlike conventional live support apps, which display your chats in separate windows that are closed when the session ends, Crisp makes no distinction between open and closed conversations. Everything is in one Window, like how the Apple iMessage UI works. When a customer sends you a message, his conversation moves to the top of the list. This allows you to move through the list quickly and efficiently, responding to each conversation without having to open/close windows or tabs. It's like text messaging. Conversations are fluid and ongoing and don't interrupt your workflow. It's hard to overstate how much more efficient this is. You really need to try it yourself to fully understand the benefit of this workflow.

Pros

* Seamless transition between live chat and email
* Beautiful UI design
* Highly efficient workflow
* Extensive API
* Apps available on all platforms

Cons

I wish the MacOS desktop app was a real native app, rather than a wrapper around the web UI.

Response from Crisp

We really hope to have a native OS X version as well :)

Martin
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

False information - poor support

Reviewed on 2019/01/03

They sold our company on this chat service by promising a HUGE release by end of 2018 - this was a...

They sold our company on this chat service by promising a HUGE release by end of 2018 - this was a promise given to us in the past in JUNE 2018. I had to reach out and contact them recently and now its pushed back into APRIL - and who knows how much longer after that. DO NOT trust this company - we started this relationship based off that information - and the know that. I would not recommend.

Pros

Its a nice system - but the company as a whole is flawed in many ways - not reliable.

Cons

Not good with training - the agents are and can be rude / and for our website we got ready for their "big release" which never came as promised and delayed another 5 months - without notifying us or refunding us. This was their main selling point - and they didn't deliver.

Verified Reviewer
Overall rating
  • Industry: Graphic Design
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Perfect for small businesses

Reviewed on 2019/05/27

It is a great software, I have been using it everyday and love it! The UI is amazing.

It is a great software, I have been using it everyday and love it! The UI is amazing.

Pros

I love how simple the UI is, anyone can use it. It is very simple to understand the way it works, inplementing it and configuring.

Cons

Back in the day they had a feature which allowed you to search for exact words in the chat, nowadays the filters can be confusing.

Alternatives Considered

Userlike, Pure Chat and Zendesk Suite

Reasons for Switching to Crisp

Price

Response from Crisp

Thank you for your review :)

Verified Reviewer
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Honestly one of the best tools someone can use.

Reviewed on 2018/05/08

Pros

Easy integration.
Easy dashboard. Good customer service, really nice visualization of the features provided in the paid package.

Cons

I honestly dont have anything negative. Maybe a storage selection so that you can choose in which region your data goes to would be helpful.

Response from Crisp

Hello and thank you for your review.

About hosting locations, we choosed hosting hosting countries known for their privacy policies (Germany and Netherlands).

For the rest, Crisp is having dedicated data points for customers in the US, and Asia.

Showing 5 reviews of 98 Read all reviews

Crisp FAQs

Below are some frequently asked questions for Crisp.

Crisp offers the following pricing plans:

  • Starting from: US$25,00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

Free: 2 agents included Pro: €25/month, per team Unlimited: €95/month, per team

Crisp has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500

Crisp supports the following languages:

Chinese, Dutch, English, Finnish, French, German, Hungarian, Japanese, Polish, Portuguese, Russian, Spanish, Turkish

Crisp supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Crisp integrates with the following applications:

Aircall, HubSpot CRM, Instagram, JIRA Service Management, Jira, Joomla, Mailchimp, Meta for Business, Pipedrive, PrestaShop, Ringover, Salesforce Platform, Segment, Shopify, Shopify Plus, Slack, Telegram, Trello, Twitter/X, WHMCS, WhatsApp, WordPress, Zapier, Zoho CRM

Crisp offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Crisp.