About Crisp

Crisp is a an all-in-one multi-channel customers platform for interacting with customers and improving customer satisfaction. From sales to customer support, Crisp helps keep the workflow simple. Users can add teammates to support chat and email, all from a single user interface.

With Crisp, users can see what visitors are typing in real time, allowing them to respond with the right information in little to no time. Teams can reply to all inbound queries from Crisp Live Chat, email, messenger, Twitter, and SMS. Messaging features include bots, mentions, notes, video and audio chat, canned responses, file sharing and emojis.

Crisp's MagicMap provides an accurate count of active users on a map. MagicBrowse gives users a view of the visitor’s screen, helping to close more deals and resolve more support tickets. With Live Assist, users can grant agents temporary control in order to resolve issues directly, and developers can benefit from the Live Debug feature to fix bugs on the go.

The Crisp CRM allows users to manage, edit and export all users and leads information, from conversations, social networks, company information, phone number, and more.

Crisp Campaigns allows companies to onboard, engage and retarget customers, as well as send personal emails to users segments and follow open-rates using advanced targeting options. Simply build in-chat and email sequences straight from Crisp.

The Crisp Knowledge Base allows customers support team to rely on existing content to better serve their customers and easily link content to customers questions. You can build multi language helpdesk to better serve your customers on an international level.

Crisp also offer many more features to help small and medium size companies to better serve their customers. Don't hesitate anymore, just give it a try as it's free for 14 days with no credit card!

Pricing starting from:

US$25,00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Crisp

Key benefits of Crisp

- From the Crisp dashboard, your teams can respond to all your customers' requests by centralizing Live Chat, emails, Facebook Messenger, Twitter, Line and Telegram, as well as SMS.

- From Crisp, you can offer 24/7 customer support using Crisp Chatbot. Build powerful scenarios for your live chat, Twitter DM, Facebook Messenger, SMS or Telegram.

- Crisp Analytics lets you understand how you customer support experience is going through dedicated tabs that focus on messagings, contacts, ratings, helpdesk and status page.

- Crisp offers a marketing automation solution that allows you to automatically retarget leads and customers. In addition, you can customize messages with the data in Crisp.

- Crisp removes time zones by allowing companies to continue to generate leads even when teams are not available. With Crisp, you put lead generation on autopilot.

- Crisp offers many customer relationship automation solutions so that even the smallest companies can offer first-class customer service.

- Crisp helps reduce the number of customer support queries by setting up a help desk that allows users to find the answer to their questions on their own.

- With many integrations, companies can easily install Crisp while still using the solutions you prefer. We offer integrations for Zapier, Hubspot, Salesforce, Pipedrive or WHMCS as well as Wordpress and Shopify for example.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany, France, United Kingdom, India, Japan, Mexico, United States

Supported Languages

Chinese, Dutch, English, Finnish, French, German, Japanese, Portuguese, Russian, Spanish

Pricing starting from:

US$25,00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Crisp

Images

Crisp Software - Build the perfect shared inbox
Crisp Software - Build the perfect chatbot
Crisp Software - Build a self service help desk to reduce customer requests and enhance SERP visibility
Crisp Software - Use Crisp analytics to monitor KPI that will enhance your knowledge and help you to take data-drive decisions
Crisp Software - 5
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Crisp video
Crisp Software - Build the perfect shared inbox Crisp Software - Build the perfect chatbot Crisp Software - Build a self service help desk to reduce customer requests and enhance SERP visibility Crisp Software - Use Crisp analytics to monitor KPI that will enhance your knowledge and help you to take data-drive decisions Crisp Software - 5

Features

Total features of Crisp: 67

  • @mentions
  • API
  • Alerts / Escalation
  • Appointment Management
  • Appointment Scheduling
  • Audience Targeting
  • Auto-Responders
  • Automated Routing
  • CRM
  • Campaign Management
  • Campaign Segmentation
  • Canned Responses
  • Chat/Messaging
  • Chatbot
  • Communication Management
  • Contact Database
  • Customer Database
  • Customer Segmentation
  • Customizable Branding
  • Data Import/Export
  • Document Storage
  • Email Automation
  • Email Management
  • File Sharing
  • File Transfer
  • Geotargeting
  • Group Messaging
  • Help Desk Management
  • Human Handover
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Distribution
  • Lead Management
  • Lead Qualification
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Network Monitoring
  • Offline Form
  • One-to-One Messaging
  • Performance Metrics
  • Proactive Chat
  • Product Recommendations
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • Screen Sharing
  • Self Service Portal
  • Social Media Integration
  • Support Ticket Management
  • Surveys & Feedback
  • Third Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Video Chat
  • Website Visitor Tracking
  • Workflow Configuration
  • Workflow Management

Alternatives

Intercom

4,5
#1 Alternative to Crisp
Intercom is the first Conversational Relationship Platform that enables businesses to deliver conversational, messenger-...

Zendesk

4,4
#2 Alternative to Crisp
Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success,...

Pure Chat

4,6
#3 Alternative to Crisp
Pure Chat is a live chat software which provides users with unlimited operators, unlimited chats, full transcript...

Userlike

4,6
#4 Alternative to Crisp
Userlike is live chat software for website and mobile messaging support. Help your customers via a chat window on your...

Reviews

Overall rating

4,5 /5
(67)
Value for Money
4,6/5
Features
4,4/5
Ease of Use
4,6/5
Customer Support
4,4/5

Already have Crisp?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 67
Katherine K.
Overall rating
  • Industry: Writing & Editing
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing Customer Service and a Great Chat App

Reviewed on 2020/02/13

Crisp chat has totally replaced our other chat program for my startup at a very fair price. Their...

Crisp chat has totally replaced our other chat program for my startup at a very fair price. Their set up was a breeze, according to our Marketer, and I personally think their customer support is excellent. You have the ability to add gifs and customize the chat to whatever degree you want. It has really been good for us!

Pros

They are very fair about pricing and their customer support is amazing. I had an issue with a duplicate account being created, and their support not only walked me through the problem and helped me solve it, but they also were super nice and friendly and made the whole experience lovely. Plus, their docs are amazing and very helpful!

Cons

The only problem I had was an accidental duplicate site being created. When I signed up it sent me to what seemed like the correct site, but was actually a copy of ours. This was fixed very quickly though!

Response from Crisp

Thank you very much for that nice feedback !

Simon H.
Overall rating
  • Industry: E-Learning
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Really great product

Reviewed on 2020/12/21

I am using Crisp for all customer support and queries via website chat and incoming emails. I am...

I am using Crisp for all customer support and queries via website chat and incoming emails. I am also using the Helpdesk for my knowledge base. I have been using Zendesk for quite a while and have also tried Intercom but for my purpose Crisp definitely is the best by far. Those others have their place but for myself, as a small company Crisp is really outstanding in what it does. It is also less than half the cost.

The automated bot is fairly easy to configure and a more advanced automated bot with workflow is also available.

I am on the most expensive "unlimited" plan and find it very good value for money.

Pros

Very easy to use and friendly user interface. Much more intuitive to configure compared to others.

Cons

It would be nice if the offline app could "remember" the helpdesk articles when offline so they can be quoted in message replies that are composed offline.

I am regularly away from data connection and so I receive new messages while connected then often have to compose my reply while away from connection... to be able to quote helpdesk and message shortcuts while offline would be nice.

Alternatives Considered

Zendesk and Intercom

Switched From

Zendesk

Reasons for Switching to Crisp

Easier to use. Better features for my needs.
Anton E.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2-10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

If you dont have money for online chat widget start with Crisp

Reviewed on 2021/12/10

Mostly needed it for visitors tracking and online chat communication with clients via desktop and...

Mostly needed it for visitors tracking and online chat communication with clients via desktop and mobile app. It did this job flawlessly.

Pros

It was ultra easy to set it up and make it work. Out of the box you have everything you need including translation. And if you have some startup project for which you dont want to spend a lot of money at the launch, Crisp is the right solution. It will get you going and then you can decide if you want to start paying for it.

Cons

Not all the elements of the chat widget are translatable

Response from Crisp

Thank you for your feedback :)

Martin A.
Overall rating
  • Industry: Retail
  • Company size: 501-1 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Fraud for the user

Reviewed on 2019/10/01

We started our service August of 2018. We wanted to integrate with our Shopify store. They promised...

We started our service August of 2018. We wanted to integrate with our Shopify store. They promised us that the integration would be done within 1 month and that we should upgrade to the pro plan for that integration and the new version which they called V3 - VERY long story short - they continued lying to us for 1.3 years! They said the upgrade would come in Dec, then Jan, then March, then end of summer, then month by month week by week. when we asked to see the beta - they told us they would not be doing the shopify integration (THE ENTIRE REASON WE STUCK WITH THEM). This is fraud and we are currently taking them to court regarding this. I dont want to come off bitter - however I highly suggest going with another company that is more reputable. Then they gave me attitude , smiley faces when we were upset about the lying. But our attorney stated we have basis to take them to court because of this , apparently they have been doing this to many users. Class action suit - I dunno, I would think that they would care more about fraud... but I am sure in the end they will.

Pros

The software was extremely glitchy - both on the phone as well as the desktop. The "magic browse" literally never works - although they use it as a very large upsel. The support was terrible and they defrauded us as will for an entire year.

Cons

Notifications do not go away, you have to redownload all the time, extremely glitchy poor service and is not user friendly. If you are looking for a chat software - I highly suggest going with someone more stable such as intercom , Gorgias, or another one with excellent reviews.

Response from Crisp

Hey there,
I can understand how frustrated you can be regarding the absence of your desired feature. It's not a reason to degrade our image. Our software works really properly and all the other reviews are here to prove it.
The support has never defrauded you, we delayed the released of your feature that may come someday. We never forced you to stay with our product (that you've been using for more than a year).
Sorry that you feel disappointed.
Regards,
Crisp team

Verified Reviewer
Overall rating
  • Industry: Retail
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Don't bother with Email Inbox

Reviewed on 2021/10/25

Pros

The Live Chat is great. However the package is more than just Live Chat. It is about having a unified inbox to centrally manage incoming messages be it social media, support emails, etc.

Cons

The email inbox functionality is a total fail as it is unable to render rich content / HTML emails. They appear in plain-text and are unreadable. Even the: VIEW ORIGINAL EMAIL option does not fully work.

The main reason to use Crisp is a unified inbox. With regards to receiving emails through their inbox, they recommend it is especially useful to forward support type emails.

Well let me warn you, their email functionality is lacking!
It is not possible to view rich-content emails i.e. no HTML emails. It displays in the inbox as text which is unreadable.

Speaking to support they said the only option is to select the: VIEW ORIGINAL EMAIL link.
However, even this does not work.

Support simply states:
"Just a heads up, that is how the message shows in some email providers. Our transcripts use latest email styling techniques, that may break rendering on older email clients, or those that are not up to latest standards."

WELL let me tell you... the email I am referring to is ACTUALLY one of THEIR marketing emails that can't display. In addition to 99% of all other emails.

And after I took it up with support again, the reply was they have too much on their plate:
"Our dev has noted this already but we cannot change this right away as we are having too much on our plate."

So do yourself a favour and don't bother with Crisp if you are hoping to use their unified inbox for email.

Showing 5 reviews of 67 Read all reviews

Crisp FAQs

Below are some frequently asked questions for Crisp.

Crisp offers the following pricing plans:

  • Starting from: US$25,00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

Free: 2 agents included Pro: €25/month, per team Unlimited: €95/month, per team

Crisp has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500

Crisp supports the following languages:

Chinese, Dutch, English, Finnish, French, German, Japanese, Portuguese, Russian, Spanish

Crisp supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Crisp integrates with the following applications:

Facebook for Business, HubSpot CRM, Joomla, Mailchimp, Pipedrive, PrestaShop, Salesforce Platform, Segment, Shopify, Slack, Telegram, Twitter, WHMCS, WordPress, Zapier, Zendesk, Zoho CRM

Crisp offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Crisp.