About SurveySparrow

SurveySparrow is an online survey tool which allows users to create and distribute customer surveys through multiple channels, as well as evaluate responses. A mobile-first, chat-like survey experience aims to make surveys more engaging and enhance survey completion rates.

SurveySparrow allows users to share custom surveys with targeted audiences quickly and easily using sharing buttons. Surveys can be shared across web, mobile, social, and e-mail, to enable smooth feedback collection.

A feature unique to SurveySparrow is the recurring survey feature, which enables users to automate and send surveys at regular intervals, so that time is saved from sending out the same employee/customer pulse survey every two weeks.

Pricing starting from:

US$19,00/month

  • Free Trial
  • Free Version
  • Subscription
View Pricing Plans

Key benefits of SurveySparrow

  • Conversational surveys to create a chat-like survey experience.
  • Mobile-first surveys to engage the audience on the go.
  • Create and share highly engaging surveys to raise the survey completion rates.
  • Recurring survey feature to automate surveys at regular intervals.
  • Pricing plans ranging from Free to Premium, to fit every budget.

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

    Supported Languages

    Czech, Dutch, English, German, Spanish

    Pricing starting from:

    US$19,00/month

    • Free Trial
    • Free Version
    • Subscription
    View Pricing Plans

    Images

    Mobile-first survey
    Chat-like survey
    Audience management
    Survey creation
    Recurring survey
    Survey analysis
    View 7 more
    SurveySparrow screenshot: Mobile-first survey SurveySparrow screenshot: Chat-like survey SurveySparrow screenshot: Audience management SurveySparrow screenshot: Survey creation SurveySparrow screenshot: Recurring survey SurveySparrow screenshot: Survey analysis

    Features

    Total features of SurveySparrow: 53

    • 360 Degree Feedback
    • Activity Dashboard
    • Anonymous Feedback
    • Automated Scheduling
    • Benchmarking
    • Chat/Messaging
    • Contact Management
    • Customer Segmentation
    • Customizable Templates
    • Dashboard
    • Data Analysis Tools
    • Data Import/Export
    • Data Visualization
    • Email Marketing
    • Feedback Management
    • Knowledge Management
    • Mobile Survey
    • Multi-Channel Data Collection
    • Multi-Channel Distribution
    • NPS Survey Structure
    • NPS of Customers
    • NPS of Employees
    • Negative Feedback Management
    • Offline Response Collection
    • Panel Management
    • Paper-Based
    • Preview Functionality
    • Progress Tracking
    • Pulse Surveys
    • Question Branching
    • Question Library
    • Question Piping
    • Randomization
    • Rater Selection
    • Reminders
    • Reporting & Statistics
    • Reporting/Analytics
    • Response Quotas
    • Response Validation
    • Site Intercept Survey
    • Skip Logic
    • Statistical Analysis
    • Support Audio/Images/Video
    • Survey Builder
    • Survey Sample Management
    • Survey/Poll Management
    • Surveys & Feedback
    • Template Management
    • Text Analysis
    • Text Fields
    • Third Party Integrations
    • URL Customization
    • Video Support

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    Reviews

    Overall rating

    4,4 /5
    (48)
    Value for Money
    4,4/5
    Features
    4,2/5
    Ease of Use
    4,5/5
    Customer Support
    4,5/5

    Already have SurveySparrow?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 48
    Kimberly C.
    Overall rating
    • Industry: Management Consulting
    • Company size: Self Employed
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    More than just a survey tool

    Reviewed on 2020/09/28

    I use SurveySparrow for more than just surveys. I use it as a client onboarding tool - for...

    I use SurveySparrow for more than just surveys. I use it as a client onboarding tool - for assessments and information gathering.

    Pros

    I love that SurveySparrow looks spectacular and makes me look good, with the ability to use my branding. And its conversational style is wonderful.

    Cons

    I have been using SurveySparrow for years and have no complaints. I honestly can't think of anything I don't like.

    Maszni A.
    Overall rating
    • Industry: Entertainment
    • Company size: 1 001-5 000 Employees
    • Used Monthly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    A very good survey software

    Reviewed on 2021/03/18

    Collect feedback from customer and client. Very easy to deploy it into different platform and saves...

    Collect feedback from customer and client. Very easy to deploy it into different platform and saves my time when collecting feedback and leads.

    Pros

    Every step in creating a survey form is super simple and almost no learning curves needed before working with this software. Distributing and sharing they survey into email or medial social also can be done easily as they has a shortcut to share it to Facebook or Twitter for a survey that we need opinion from the public.

    Cons

    The drag and drop question box is quite buggy and not correctly snap into the alignment. It make the customization process with the survey form more harder than it should be, and i hope they can look into it as soon as possible. User will need to upgrade to premium plan to access to more complex feature.

    Saurabh G.
    Overall rating
    • Industry: Human Resources
    • Company size: 11-50 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 2.0 /10

    Missing key features!

    Reviewed on 2020/01/22

    It has been a roller coaster ride. There are high points of using them and lot of cons. They seem...

    It has been a roller coaster ride. There are high points of using them and lot of cons. They seem to lack the maturity required for handing huge workloads. My recommendation to others would be to clearly review the product and understand email limits etc before selecting them. If you are looking for email based surveying capability then stay away.

    Pros

    1. Chat based survey capability
    2. Open integration
    3. SMS Text capability

    Cons

    1. Poor chat (only) customer support. Takes hours to get a small thing done.
    2. Lack of email marketing features. There is no way to send reminders easily or even segment audiences.
    3. Lot of dependence on developers, which is a huge time suck.
    4. Doesn't allow you to handle bulk loads such as deleting or copying an audience list.
    5. Webhooks have trouble connecting to AWS public gateway.

    Jessica D.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2-10 Employees
    • Used Monthly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 2.0 /10

    Good Software Crappy Customer Service

    Reviewed on 2021/03/11

    Software is great but everything else makes me want to drop them like a bad habit.

    Software is great but everything else makes me want to drop them like a bad habit.

    Pros

    Ease of use. I very much prefer this over the monkey.

    Cons

    Customer service is an absolute joke. 24/7 support is a myth and the chat team is just bots. Asked a simple question. Bot sends me articles and asked if it helped. Replied no, and the bot says the team typically answers in a few min... an hour later still waiting.

    Everly V.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2-10 Employees
    • Used Other for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Excellent software and alternative to Typeform!

    Reviewed on 2019/12/13

    Excellent service and fast support!

    Excellent service and fast support!

    Pros

    I love that the software is flexible and not too expensive. Support are great and helped resolve my clients issues fast! My clients and their clients love this software. The best resolution to typeform issues!

    Cons

    There were a few issues at first with partial submissions and submissions still being submitted without consent but the team resolves those issues fast, no other company was as customer centric as surveysparrow.

    Showing 5 reviews of 48 Read all reviews

    SurveySparrow FAQs

    Below are some frequently asked questions for SurveySparrow.

    SurveySparrow offers the following pricing plans:

    • Starting from: US$19,00/month
    • Pricing model: Free, Subscription
    • Free Trial: Available

    Ranging from Free to Elite, there are 5 plans available to the user. Users can choose to be billed quarterly/annually and there is also pro-rated refunding available. The Basic Free Plan at $0, Starter Plan at $19, Premium Plan at $49, Enterprise Plan at $149, and the Elite Plan are the pricing plans offered.

    We do not have any information about SurveySparrow features

    SurveySparrow has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    SurveySparrow supports the following languages:

    Czech, Dutch, English, German, Spanish

    SurveySparrow supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    We do not have any information about what integrations SurveySparrow has

    SurveySparrow offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

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