SurveySparrow

SurveySparrow

Conversational survey tool

4.7/5 (28 reviews)

SurveySparrow Overview

SurveySparrow is an online survey tool which allows users to create and distribute customer surveys through multiple channels, as well as evaluate responses. A mobile-first, chat-like survey experience aims to make surveys more engaging and enhance survey completion rates.

SurveySparrow allows users to share custom surveys with targeted audiences quickly and easily using sharing buttons. Surveys can be shared across web, mobile, social, and e-mail, to enable smooth feedback collection.

A feature unique to SurveySparrow is the recurring survey feature, which enables users to automate and send surveys at regular intervals, so that time is saved from sending out the same employee/customer pulse survey every two weeks.

Pricing

Starting from
US$19,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

English

SurveySparrow Reviews

Overall rating
4.7/5
93% positive reviews
21
Excellent
5
Very good
2
Average
0
Poor
0
Terrible
Ramon H.

Make surveys delicious again. For both sides, enquirer and queried!

Used Weekly for 6-12 months
Reviewed on 2018/08/17
Review Source: Capterra

- Acquiring feedback and other information from customers in an easy, clean and fashioned way
- Survey Sparrow saved us time and money because it is beautiful out of the box with minimal design options

Pros

- Beautifully designed front and back end. Very easy to set up a survey, send it via email by their service, create different weblinks for one survey, post it within the dashboard to your desired social media channel or embed it on your website.
- Two options to embed it on your website: Inline or as a gorgeous chat widget (automatically or triggered by user)
- Change default language & string translation to make it fit your way to speak to your customers perfectly (Unfortunately only on account level and not survey level)
- The team behind Survey Sparrow is very open to user feedback and replies fast to queries, issues and recommendations
- They develop the software constantly. Every month you receive an email with the newest improvements

Cons

- The chat theme doesn't support multiple rows. If a person writes a longer answer to a question, only the part which fills the row is visible to him.
- You cannot change the branding for each survey. If you like to use the chat theme for some surveys and the form theme for other questions, the color and image choice may fit for one of them really well, but for the other not.
- Webhooks are only available for the enterprise plan for bugs a month. Other services like Typeform provide Webhooks even at the free plan.
- They don't save your login beyond your browser session. Every time I have to log in again.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Chirpy Surveys

Used Weekly for 1-5 months
Reviewed on 2018/08/23
Review Source: Capterra

We are using SurveySparrow since last 8 months and its good tool for small survey which we conduct internally but it can't be used for larger survey with branching and piping. UI is very user friendly and chat support is prompt. If they can remove the bugs then its great tool. They have Individual as well business type accounts. They should reduce their pricing to be in competitive market.

Pros

They have awesome login page . Home page is awesome with best color used. Home page is build on word-press. We have to fill very less details for signup. Their chat services is awesome, their reply is prompt. Premium Plan is Free for 14 Days. They are cheap as compared to SurveyMonkey and other survey tools.

Cons

They have less distribution feature. We can't analyze report properly as their are few bugs in tool. Free trail has 100 Responses Per month with only 10 question per survey, which is very less to evaluate a product. Other feature like custom logo, scoring, reminder, branding etc are paid which doesn't work properly.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10

A new way to survey!

Used Weekly for Free Trial
Reviewed on 2019/03/07
Review Source: Capterra

This is a great survey tool. Comprable in price to survey monkey but does a lot more. The wave of the future is texting, online customer service, etc...and this kind of survey does that. I love it!

Pros

I love the conversational way to ask questions. People taking the survey will feel more at home, more comfortable giving answers. I also love the set-up for each question. It's easy and self explanatory. We've been using Survey Monkey for years and this is a nice change.

Cons

I would love it if we can use the surveys on different platforms. Not just on our website, but on facebook messenger? That would be awesome! Also, the whole having to resign in every time you go to the site is a little annoying. It's certainly not a dealbreaker, but I would appreciate being remembered.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Pranay M.

Natural, fantastic and Very simple tool to Setup survey.

Used Weekly for 6-12 months
Reviewed on 2018/05/30
Review Source: Capterra

Taking Surveys becomes very easy, lot of time is saved and money is saved. Mainly our relationship with the users and client is increased.

Pros

Available in Very cheap rate when compared to other survey tools. The customer support team is awesome. It has different approach of creating a survey setup. Its setup mainly concentrates on Interacting directly with the user.

Cons

I Feel that features are limited here. I suggest there should be some more features to use by the users.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Survey Sparrow is the best hands down

Used Monthly for 6-12 months
Reviewed on 2018/12/29
Review Source: Capterra

I give SurveySparrow a top rated review! It is my go to tool for sending out surveys to my clients. Even for the very picky clients!

Pros

Survey sparrow has the best user interface for both the user experience and the admin experience.

It's so easy to use and build your survey's. I had tried using multiple other tools and it was always too complicated or was missing some feature.

Survey sparrow has all the features and is simple to use. You don't have to figure out how to use it because it is intuitive.

And the front end user interface is beautiful too, it can be chat style or full page style.

I highly recommend it!

Cons

Sometimes the fonts are a little light, or the background is a little too light for the fonts in certain templates.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

SurveySparrow Pricing

Starting from
US$19,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Ranging from Free to Premium, there are 4 plans available to the user.
Users can choose to be billed monthly/annually and there is also pro-rated refunding available.
The Free plan, Starter Plan at $19, Plus Plan at $29, and Premium Plan at $49 are the pricing plans offered.

SurveySparrow Features

  • Activity Dashboard
  • Automatic Reminders
  • Data Import/Export
  • Reporting & Statistics

  • API
  • Activity Tracking
  • Automatic Notifications
  • CRM Integration
  • Calendar Management
  • Contact Database
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Social Media Integration
  • Third Party Integration

Additional information for SurveySparrow

Key features of SurveySparrow

  • Audience management
  • Audience segmentation
  • Audio support
  • Automated scheduling
  • Automatic reminders
  • Contact import
  • Contact management
  • Conversational interface
  • Custom logo
  • Customer satisfaction measuring index
  • Dashboard
  • Data analysis tools
  • Data export
  • Data visualization
  • Dynamic lists
  • Embeddable survey
  • Employee engagement
  • Feedback collection
  • Feedback management
  • Image support
  • Mobile optimized
  • Mobile survey
  • Multi-channel sharing
  • Multiple question types
  • Net Promoter score checking
  • Online survey management
  • Popup management
  • Preview functionality
  • Pulse surveys
  • Question branching
  • Recurring surveys
  • Reporting & analytics
  • Scoring
  • Skip logic
  • Social sharing
  • Survey editor
  • Survey invitation personalization
  • Surveys & feedback
  • Template management
  • Video support

Benefits

  • Conversational surveys to create a chat-like survey experience.
  • Mobile-first surveys to engage the audience on the go.
  • Create and share highly engaging surveys to raise the survey completion rates.
  • Recurring survey feature to automate surveys at regular intervals.
  • Pricing plans ranging from Free to Premium, to fit every budget.

  • SurveySparrow FAQs

    Below are some frequently asked questions for SurveySparrow.

    Q. What type of pricing plans does SurveySparrow offer?

    SurveySparrow offers the following pricing plans:

    Starting from: US$19,00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    Ranging from Free to Premium, there are 4 plans available to the user.
    Users can choose to be billed monthly/annually and there is also pro-rated refunding available.
    The Free plan, Starter Plan at $19, Plus Plan at $29, and Premium Plan at $49 are the pricing plans offered.

    Q. What are the main features of SurveySparrow?

    SurveySparrow offers the following features:

    • Audience management
    • Audience segmentation
    • Audio support
    • Automated scheduling
    • Automatic reminders
    • Contact import
    • Contact management
    • Conversational interface
    • Custom logo
    • Customer satisfaction measuring index
    • Dashboard
    • Data analysis tools
    • Data export
    • Data visualization
    • Dynamic lists
    • Embeddable survey
    • Employee engagement
    • Feedback collection
    • Feedback management
    • Image support
    • Mobile optimized
    • Mobile survey
    • Multi-channel sharing
    • Multiple question types
    • Net Promoter score checking
    • Online survey management
    • Popup management
    • Preview functionality
    • Pulse surveys
    • Question branching
    • Recurring surveys
    • Reporting & analytics
    • Scoring
    • Skip logic
    • Social sharing
    • Survey editor
    • Survey invitation personalization
    • Surveys & feedback
    • Template management
    • Video support

    Q. Who are the typical users of SurveySparrow?

    SurveySparrow has the following typical customers:

    Mid Size Business, Non Profit, Small Business

    Q. What languages does SurveySparrow support?

    SurveySparrow supports the following languages:

    English

    Q. What type of pricing plans does SurveySparrow offer?

    SurveySparrow has the following pricing plans:

    Free, Subscription

    Q. Does SurveySparrow support mobile devices?

    We do not have any information about what devices SurveySparrow supports

    Q. What other apps does SurveySparrow integrate with?

    We do not have any information about what integrations SurveySparrow has

    Q. What level of support does SurveySparrow offer?

    SurveySparrow offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support