SurveySparrow Overview

What is SurveySparrow?

SurveySparrow is an online survey tool which allows users to create and distribute customer surveys through multiple channels, as well as evaluate responses. A mobile-first, chat-like survey experience aims to make surveys more engaging and enhance survey completion rates.

SurveySparrow allows users to share custom surveys with targeted audiences quickly and easily using sharing buttons. Surveys can be shared across web, mobile, social, and e-mail, to enable smooth feedback collection.

A feature unique to SurveySparrow is the recurring survey feature, which enables users to automate and send surveys at regular intervals, so that time is saved from sending out the same employee/customer pulse survey every two weeks.

SurveySparrow Overview

Pricing

Starting from
US$19,00/month

Pricing options

Free Trial
Free
Subscription
Value for money

Ranging from Free to Elite, there are 5 plans available to the user.
Users can choose to be billed quarterly/annually and there is also pro-rated refunding available.
The Basic Free Plan at $0, Starter Plan at $19, Premium Plan at $49, Enterprise Plan at $149, and the Elite Plan are the pricing plans offered.


SurveySparrow Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Czech, Dutch, English, German, Spanish

Media

Mobile-first survey
Chat-like survey
Audience management
Survey creation
Recurring survey
Survey analysis
SurveySparrow screenshot: Mobile-first survey SurveySparrow screenshot: Chat-like survey SurveySparrow screenshot: Audience management SurveySparrow screenshot: Survey creation SurveySparrow screenshot: Recurring survey SurveySparrow screenshot: Survey analysis

SurveySparrow Reviews

SurveySparrow Reviews

Overall rating
4,4
/
5
Excellent
27

Very good
12

Average
4

Poor
1

Terrible
1

Value for Money
4,5
Features
4,3
Ease of Use
4,5
Customer Support
4,6
87% recommended this app
Kimberly C.

More than just a survey tool

I use SurveySparrow for more than just surveys. I use it as a client onboarding tool - for assessments and information gathering.


Everly V.

Excellent software and alternative to Typeform!

Excellent service and fast support!


Saurabh G.

Missing key features!

It has been a roller coaster ride. There are high points of using them and lot of cons. They seem to lack the maturity required for handing huge workloads. My recommendation to others would be to clearly review the product and understand email limits etc before selecting them. If you are looking for email based surveying capability then stay away.


Adithya S.

Pretty easy and cool way to build conversational forms and surveys

It has been great experience with the product, setup and also sharing it through links and embed.


Verified Reviewer

SurveySparrow - A simple and easy way to make surveys

I am solving getting customer feedback in a simple and easy way without making it a big task for them to complete or be put off by the complexity. So far I have had good response as customers dont seem to mind the surveys and they work well on a mobile.


Kimberly C.
Industry: Management Consulting
Company size: Self Employed

More than just a survey tool

Used Weekly for 2+ years
Reviewed on 2020/09/28
Review Source: Capterra

I use SurveySparrow for more than just surveys. I use it as a client onboarding tool - for assessments and information gathering.

Pros

I love that SurveySparrow looks spectacular and makes me look good, with the ability to use my branding. And its conversational style is wonderful.

Cons

I have been using SurveySparrow for years and have no complaints. I honestly can't think of anything I don't like.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Everly V.
Industry: Information Technology & Services
Company size: 2-10 Employees

Excellent software and alternative to Typeform!

Used Other for Free Trial
Reviewed on 2019/12/13
Review Source: Capterra

Excellent service and fast support!

Pros

I love that the software is flexible and not too expensive. Support are great and helped resolve my clients issues fast! My clients and their clients love this software. The best resolution to typeform issues!

Cons

There were a few issues at first with partial submissions and submissions still being submitted without consent but the team resolves those issues fast, no other company was as customer centric as surveysparrow.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Saurabh G.
Industry: Human Resources
Company size: 11-50 Employees

Missing key features!

Used Daily for 6-12 months
Reviewed on 2020/01/22
Review Source: Capterra

It has been a roller coaster ride. There are high points of using them and lot of cons. They seem to lack the maturity required for handing huge workloads. My recommendation to others would be to clearly review the product and understand email limits etc before selecting them. If you are looking for email based surveying capability then stay away.

Pros

1. Chat based survey capability
2. Open integration
3. SMS Text capability

Cons

1. Poor chat (only) customer support. Takes hours to get a small thing done.
2. Lack of email marketing features. There is no way to send reminders easily or even segment audiences.
3. Lot of dependence on developers, which is a huge time suck.
4. Doesn't allow you to handle bulk loads such as deleting or copying an audience list.
5. Webhooks have trouble connecting to AWS public gateway.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 2.0/10

Adithya S.
Industry: Information Technology & Services
Company size: 2-10 Employees

Pretty easy and cool way to build conversational forms and surveys

Used Weekly for 1+ year
Reviewed on 2020/07/29
Review Source: Capterra

It has been great experience with the product, setup and also sharing it through links and embed.

Pros

There are a limited number of players who offers a huge set of features that help you build amazing surveys and forms in a conversational interface, SurveySparrow is one of them.

Been seeing them and using their product since the beginning and I must say they have come a long way.

Cons

To be frank, I haven't noticed any as the support is always reachable. They are just a ping away in case something doesn't seem to work for you.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Information Technology & Services
Company size: 2-10 Employees

SurveySparrow - A simple and easy way to make surveys

Used Weekly for Free Trial
Reviewed on 2019/12/10
Review Source: Capterra

I am solving getting customer feedback in a simple and easy way without making it a big task for them to complete or be put off by the complexity. So far I have had good response as customers dont seem to mind the surveys and they work well on a mobile.

Pros

The free trial of the Enterprise was an excellent idea to make sure you can see all the options, it was very simple to use and a lot of templates to get you started. There are a lot of addons which would be very useful when connecting to others online services.

Cons

It could do with a few more customizations and add ins for the program I use on a daily basis but it still works well and some of the buttons are not logical.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

User recommendation
8,3/10
Based on 45 user ratings
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SurveySparrow Pricing

SurveySparrow Pricing

Starting from
US$19,00/month
Free Trial
Free
Subscription
Value for money

Ranging from Free to Elite, there are 5 plans available to the user.
Users can choose to be billed quarterly/annually and there is also pro-rated refunding available.
The Basic Free Plan at $0, Starter Plan at $19, Premium Plan at $49, Enterprise Plan at $149, and the Elite Plan are the pricing plans offered.

Ranging from Free to Elite, there are 5 plans available to the user.
Users can choose to be billed quarterly/annually and there is also pro-rated refunding available.
The Basic Free Plan at $0, Starter Plan at $19, Premium Plan at $49, Enterprise Plan at $149, and the Elite Plan are the pricing plans offered.

Value for Money
4,5/5
Based on 45 user ratings
Compare value for money rating with alternatives
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SurveySparrow Features

SurveySparrow Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4,3/5
Based on 45 user ratings
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Categories

Additional information for SurveySparrow

Additional information for SurveySparrow

Key features of SurveySparrow

  • Audience management
  • Audience segmentation
  • Audio support
  • Automated scheduling
  • Automatic reminders
  • Contact import
  • Contact management
  • Conversational interface
  • Custom logo
  • Customer satisfaction measuring index
  • Dashboard
  • Data analysis tools
  • Data export
  • Data visualization
  • Dynamic lists
  • Embeddable survey
  • Employee engagement
  • Feedback collection
  • Feedback management
  • Image support
  • Mobile optimized
  • Mobile survey
  • Multi-channel sharing
  • Multiple question types
  • Net Promoter score checking
  • Online survey management
  • Popup management
  • Preview functionality
  • Pulse surveys
  • Question branching
  • Recurring surveys
  • Reporting & analytics
  • Scoring
  • Skip logic
  • Social sharing
  • Survey editor
  • Survey invitation personalization
  • Surveys & feedback
  • Template management
  • Video support

Benefits

  • Conversational surveys to create a chat-like survey experience.
  • Mobile-first surveys to engage the audience on the go.
  • Create and share highly engaging surveys to raise the survey completion rates.
  • Recurring survey feature to automate surveys at regular intervals.
  • Pricing plans ranging from Free to Premium, to fit every budget.

  • SurveySparrow FAQs

    SurveySparrow FAQs

    Below are some frequently asked questions for SurveySparrow.

    Q. What type of pricing plans does SurveySparrow offer?

    SurveySparrow offers the following pricing plans:

    Starting from: US$19,00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    Ranging from Free to Elite, there are 5 plans available to the user. Users can choose to be billed quarterly/annually and there is also pro-rated refunding available. The Basic Free Plan at $0, Starter Plan at $19, Premium Plan at $49, Enterprise Plan at $149, and the Elite Plan are the pricing plans offered.

    Q. What are the main features of SurveySparrow?

    SurveySparrow offers the following features:

    • Audience management
    • Audience segmentation
    • Audio support
    • Automated scheduling
    • Automatic reminders
    • Contact import
    • Contact management
    • Conversational interface
    • Custom logo
    • Customer satisfaction measuring index
    • Dashboard
    • Data analysis tools
    • Data export
    • Data visualization
    • Dynamic lists
    • Embeddable survey
    • Employee engagement
    • Feedback collection
    • Feedback management
    • Image support
    • Mobile optimized
    • Mobile survey
    • Multi-channel sharing
    • Multiple question types
    • Net Promoter score checking
    • Online survey management
    • Popup management
    • Preview functionality
    • Pulse surveys
    • Question branching
    • Recurring surveys
    • Reporting & analytics
    • Scoring
    • Skip logic
    • Social sharing
    • Survey editor
    • Survey invitation personalization
    • Surveys & feedback
    • Template management
    • Video support

    Q. Who are the typical users of SurveySparrow?

    SurveySparrow has the following typical customers:

    Small Business, Large Enterprises, Non Profit, Mid Size Business

    Q. What languages does SurveySparrow support?

    SurveySparrow supports the following languages:

    Czech, Dutch, English, German, Spanish

    Q. What type of pricing plans does SurveySparrow offer?

    SurveySparrow has the following pricing plans:

    Free, Subscription

    Q. Does SurveySparrow support mobile devices?

    SurveySparrow supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does SurveySparrow integrate with?

    SurveySparrow integrates with the following applications:

    PartnerStack

    Q. What level of support does SurveySparrow offer?

    SurveySparrow offers the following support options:

    Phone Support, FAQs, Knowledge Base, Online Support, Video Tutorials