dualmon

4.8 (257)
Write a Review!
Remote support and device access management solution

About dualmon

dualmon Remote Access is a remote desktop and support software that helps businesses connect and manage remote devices across multiple platforms to streamline processes related to remote support management, server monitoring, application deployment, system configuration, access management, and more. The solution lets professionals host web meetings with multiple clients to give presentations, demonstrations or training and facilitate collaboration with participants through annotation and various drawing tools.

dualmon Remote Access offers white-label capabilities, which enable organizations to personalize the interface using custom colors, logos and themes. The platform offers a host of features such as invitation links, presentation recording, end-to-end encryption, two-factor authentication, instant messaging, mobile access, and more. Computer diagnostic functionality allows administrators to view hardware details or system information and maintain notes about various devices.

dualmon Remote Access enables enterprises to review participants’ histories and cut, copy, paste or transfer files across connected devices. Usage reporting capabilities allow managers to gain insight into connection strength and session activities by time, location, and duration.


Images

dualmon Software - dualmon Remote Access adding a device
dualmon Software - dualmon Remote Access connected devices
dualmon Software - dualmon Remote Access remote administrator control server
dualmon Software - dualmon Remote Access viewer secure connection
View 5 more
dualmon video
dualmon Software - dualmon Remote Access adding a device
dualmon Software - dualmon Remote Access connected devices
dualmon Software - dualmon Remote Access remote administrator control server
dualmon Software - dualmon Remote Access viewer secure connection

Not sure about dualmon? Compare with a popular alternative

dualmon

4.8 (257)
VS.
Highly reviewed

Starting Price

US$19.00
year
US$14.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

34
159

Integrations

2
80

Ease of Use

4.8 (257)
4.4 (2,193)

Value for Money

4.9 (257)
4.5 (2,193)

Customer Service

4.8 (257)
4.3 (2,193)
Green rating bars show the winning product based on the average rating and number of reviews.

Alternatives

Zoho Desk

4.5
#1 Alternative to dualmon
Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver...

RealVNC Connect

4.5
#2 Alternative to dualmon
Enjoy seamless, instant connectivity with VNC Connect. No software install. Zero footprint. Cross-platform screen...

Zoho Meeting

4.6
#3 Alternative to dualmon
Access remote participant's computer using Zoho Meeting. Share your computer's keyboard and mouse control with other...

Freshdesk

4.5
#4 Alternative to dualmon
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that...

Reviews

Overall rating

4.8 /5
(257)
Value for Money
4.9/5
Features
4.7/5
Ease of Use
4.8/5
Customer Support
4.8/5

Already have dualmon?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 257
Gregory
Gregory
Overall rating
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A flexible, easy to use system for remote access and support

Reviewed on 2017/12/19

Permits me to remote administer and provide support of multiple PC's in multiple locations.

Permits me to remote administer and provide support of multiple PC's in multiple locations.

Pros

Web-based, so nothing to install. Client computers only require an install to allow for unattended access. For "quick" remote connection a simple "server" login through the web and a code sent to the remote PC is all that's required.

It is an excellent value for the cost - I've used far more expensive systems that were not faster, simpler or more capable.

It allows me to access the PC's of a remote staff with just a few clicks, allows them to see what I'm doing for training purposes, and very efficiently puts a remote PC under my direct control.

Cons

For accessing PC's connected to multiple monitors, it requires manually toggling between the remote screens. It DOES allow access to all connected monitors, but sometimes the window you need is visible, but not in the panel you're viewing.

Jeffrey
Overall rating
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Remote support / access

Reviewed on 2023/08/31

I have a small computer support company, Dualmon has been a great help to me and my clients. I...

I have a small computer support company, Dualmon has been a great help to me and my clients. I have several sites setup for unattended access and the others I connect on demand as needed. I've used Dualmon for a few years and it works very well for me. I've recommended it to a few clients and they have been pleased.

Pros

Very easy to use for unattended or on demand remote access.

Cons

For me I can't think of any cons, it's worked every time I've needed it. It would be nice if I could tell if an unattended compute was in use.

Brian
Overall rating
  • Industry: Computer Networking
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Pretty good, but slow and not a lot of documentation

Reviewed on 2017/04/27

The workflow once connected is very slow, but the connections are also very reliable. It's fast and...

The workflow once connected is very slow, but the connections are also very reliable. It's fast and easy to connect, but the actual speed of getting things done is much slower than say TeamViewer or LogMein. I would like to see more documentation and a more involved tech support presence.

Pros

Easy and fast connections

Cons

Once connected, the connection is slow so there is always significant lag.

Jeff
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Fantastic software even for a small company!

Reviewed on 2024/10/24

Pros

It is very easy to use and cost effective. I have the client set up on all the office computers and when someone needs help, I am not hunched over their computer with them to sort it out. It's not always tech support but may just be providing direction. I can log into their computer and we can talk on the phone at the same time. I wouldn't want to be without my Dualmon.

Cons

The print functionality does not have enough documentation. I still haven't figured out how it works.

Philip
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

A Great Value Product That Gets The Job Done

Reviewed on 2024/02/06

Pros

I work with many clients that are not technology proficient. Dualmon is simple enough for most to setup that I don't fear asking them to install it for use. It is fairly fast for being on over-the-web product and much faster than others I've tried. The full set of features is much appreciated when someone is having a real thorny issue.

Cons

It could be a little bit easier to install/remove for one-off jobs, but it's not a huge barrier to use.

Showing 5 reviews of 257 Read all reviews

dualmon FAQs

Below are some frequently asked questions for dualmon.

dualmon offers the following pricing plans:

  • Starting from: US$19.00/year
  • Pricing model: Subscription
  • Free Trial: Available

dualmon has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

dualmon supports the following languages:

English

dualmon supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

dualmon integrates with the following applications:

Google Calendar, Microsoft Outlook

dualmon offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Related categories

See all software categories found for dualmon.