dualmon

About dualmon
dualmon Remote Access is a remote desktop and support software that helps businesses connect and manage remote devices across multiple platforms to streamline processes related to remote support management, server monitoring, application deployment, system configuration, access management, and more. The solution lets professionals host web meetings with multiple clients to give presentations, demonstrations or training and facilitate collaboration with participants through annotation and various drawing tools.
dualmon Remote Access offers white-label capabilities, which enable organizations to personalize the interface using custom colors, logos and themes. The platform offers a host of features such as invitation links, presentation recording, end-to-end encryption, two-factor authentication, instant messaging, mobile access, and more. Computer diagnostic functionality allows administrators to view hardware details or system information and maintain notes about various devices.
dualmon Remote Access enables enterprises to review participants’ histories and cut, copy, paste or transfer files across connected devices. Usage reporting capabilities allow managers to gain insight into connection strength and session activities by time, location, and duration.
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Reviews
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- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A flexible, easy to use system for remote access and support
Reviewed on 2017/12/19
Permits me to remote administer and provide support of multiple PC's in multiple locations.
Permits me to remote administer and provide support of multiple PC's in multiple locations.
Pros
Web-based, so nothing to install. Client computers only require an install to allow for unattended access. For "quick" remote connection a simple "server" login through the web and a code sent to the remote PC is all that's required.
It is an excellent value for the cost - I've used far more expensive systems that were not faster, simpler or more capable.
It allows me to access the PC's of a remote staff with just a few clicks, allows them to see what I'm doing for training purposes, and very efficiently puts a remote PC under my direct control.
Cons
For accessing PC's connected to multiple monitors, it requires manually toggling between the remote screens. It DOES allow access to all connected monitors, but sometimes the window you need is visible, but not in the panel you're viewing.
- Industry: Computer Software
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Remote support / access
Reviewed on 2023/08/31
I have a small computer support company, Dualmon has been a great help to me and my clients. I...
I have a small computer support company, Dualmon has been a great help to me and my clients. I have several sites setup for unattended access and the others I connect on demand as needed. I've used Dualmon for a few years and it works very well for me. I've recommended it to a few clients and they have been pleased.
Pros
Very easy to use for unattended or on demand remote access.
Cons
For me I can't think of any cons, it's worked every time I've needed it. It would be nice if I could tell if an unattended compute was in use.
- Industry: Computer Networking
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Pretty good, but slow and not a lot of documentation
Reviewed on 2017/04/27
The workflow once connected is very slow, but the connections are also very reliable. It's fast and...
The workflow once connected is very slow, but the connections are also very reliable. It's fast and easy to connect, but the actual speed of getting things done is much slower than say TeamViewer or LogMein. I would like to see more documentation and a more involved tech support presence.
Pros
Easy and fast connections
Cons
Once connected, the connection is slow so there is always significant lag.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Fantastic software even for a small company!
Reviewed on 2024/10/24
Pros
It is very easy to use and cost effective. I have the client set up on all the office computers and when someone needs help, I am not hunched over their computer with them to sort it out. It's not always tech support but may just be providing direction. I can log into their computer and we can talk on the phone at the same time. I wouldn't want to be without my Dualmon.
Cons
The print functionality does not have enough documentation. I still haven't figured out how it works.
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
A Great Value Product That Gets The Job Done
Reviewed on 2024/02/06
Pros
I work with many clients that are not technology proficient. Dualmon is simple enough for most to setup that I don't fear asking them to install it for use. It is fairly fast for being on over-the-web product and much faster than others I've tried. The full set of features is much appreciated when someone is having a real thorny issue.
Cons
It could be a little bit easier to install/remove for one-off jobs, but it's not a huge barrier to use.
dualmon FAQs
Below are some frequently asked questions for dualmon.Q. What type of pricing plans does dualmon offer?
dualmon offers the following pricing plans:
- Starting from: US$19.00/year
- Pricing model: Subscription
- Free Trial: Available
Q. Who are the typical users of dualmon?
dualmon has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does dualmon support?
dualmon supports the following languages:
English
Q. Does dualmon support mobile devices?
dualmon supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does dualmon integrate with?
dualmon integrates with the following applications:
Google Calendar, Microsoft Outlook
Q. What level of support does dualmon offer?
dualmon offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
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