dualmon Remote Access

Remote support and device access management solution

About dualmon Remote Access

dualmon Remote Access is a remote desktop and support software that helps businesses connect and manage remote devices across multiple platforms to streamline processes related to remote support management, server monitoring, application deployment, system configuration, access management, and more. The solution lets professionals host web meetings with multiple clients to give presentations, demonstrations or training and facilitate collaboration with participants through annotation and various drawing tools.

dualmon Remote Access offers white-label capabilities, which enable organizations to personalize the interface using custom colors, logos and themes. The platform offers a host of features such as invitation links, presentation recording, end-to-end encryption, two-factor authentication, instant messaging, mobile access, and more. Computer diagnostic functionality allows administrators to view hardware details or system information and maintain notes about various devices.

dualmon Remote Access enables enterprises to review participants’ histories and cut, copy, paste or transfer files across connected devices. Usage reporting capabilities allow managers to gain insight into connection strength and session activities by time, location, and duration.

Devices

Business size

S M L

Markets

United States, Canada, Australia

Supported Languages

English

Images

dualmon Remote Access adding a device
dualmon Remote Access connected devices
dualmon Remote Access remote administrator control server
dualmon Remote Access viewer secure connection
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dualmon Remote Access video
dualmon Remote Access screenshot: dualmon Remote Access adding a device dualmon Remote Access screenshot: dualmon Remote Access connected devices dualmon Remote Access screenshot: dualmon Remote Access remote administrator control server dualmon Remote Access screenshot: dualmon Remote Access viewer secure connection

Features

Total features of dualmon Remote Access: 27

  • Access Control
  • Calendar Management
  • Calendar Sync with Google
  • Chat
  • Collaboration Tools
  • Customizable Branding
  • Instant Messaging
  • Meeting Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Location
  • Multimedia Support
  • Multiple Data Sources
  • Multiple User Accounts
  • Presentation Streaming
  • Print Management
  • Remote Access
  • Remote File Access
  • Remote Monitoring
  • Remote Update / Installation
  • Reporting & Statistics
  • Secure Login
  • Status Reporting
  • Summary Reports
  • Third Party Integration
  • Two-Factor Authentication
  • User Management

Alternatives

ISL Light Remote Desktop

4,7
#1 Alternative to dualmon Remote Access
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Helpshift

3,9
#2 Alternative to dualmon Remote Access
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers...

Supremo

5
#3 Alternative to dualmon Remote Access
Supremo helps businesses connect with remote devices or servers to manage applications, provide support services, and...

TeamViewer

4,6
#4 Alternative to dualmon Remote Access
TeamViewer is a remote support, remote access & online meetings management software which supports remote computer...

Reviews

Overall rating

4,6 /5
(80)
Value for Money
4,8/5
Features
4,5/5
Ease of Use
4,7/5
Customer Support
4,6/5

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Showing 5 reviews of 80
David H.
Overall rating
  • Industry: Computer Software
  • Company size: 501-1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Dualmon makes it all so simple

Reviewed on 2018/12/20

Pros

I access my computers as well as friends and family from all over the world. I get a bundle package that is economical per computer and allows me to group them based on the different groups I am helping.

Cons

If they were going to improve it, I would like a way to stay connected for a set amount of time and a set amount of time since last activity.

Michael M.
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Robust and Reliable, pity it is so laggy

Reviewed on 2017/12/20

it got me started in my IT MSP business, with affordable and reliable services, providing the...

it got me started in my IT MSP business, with affordable and reliable services, providing the majority of functions I need keeping my prices down for my customers.

Pros

Affordability: Pricing model is excellent
Simplicity: It doesn't try to do everything, but what functions it does have it does well
reliability: I have never experienced an outage or unavailability issues

Cons

Web-based creates significant lag. even 2 computers in the same room on a 100/50 Mbit connection is very laggy. They need to establish client-client connections after authentication to improve the experience.
No Mobile support: im not supporting Mobile devices remotely yet, but all my customers have them..
File Transfer speeds: Transfering files is quite slow, probably due to the non client-Client connections.

Cristian V.
Overall rating
  • Industry: Civil Engineering
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Recommended

Reviewed on 2020/08/03

Decent experience, should improve speed

Decent experience, should improve speed

Pros

It's easy to use and to implement, it has multiple users and it is very reasonably priced.

Cons

It is slow compared to other similar software

Gregory F.
Overall rating
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A flexible, easy to use system for remote access and support

Reviewed on 2017/12/19

Permits me to remote administer and provide support of multiple PC's in multiple locations.

Permits me to remote administer and provide support of multiple PC's in multiple locations.

Pros

Web-based, so nothing to install. Client computers only require an install to allow for unattended access. For "quick" remote connection a simple "server" login through the web and a code sent to the remote PC is all that's required.

It is an excellent value for the cost - I've used far more expensive systems that were not faster, simpler or more capable.

It allows me to access the PC's of a remote staff with just a few clicks, allows them to see what I'm doing for training purposes, and very efficiently puts a remote PC under my direct control.

Cons

For accessing PC's connected to multiple monitors, it requires manually toggling between the remote screens. It DOES allow access to all connected monitors, but sometimes the window you need is visible, but not in the panel you're viewing.

Jeff A.
Overall rating
  • Industry: Accounting
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

DualMon review

Reviewed on 2018/12/18

able to work at several locations remotely with no problems

able to work at several locations remotely with no problems

Pros

The price and ease of connecting to my computers

Cons

I can not view multiple screen at once

Showing 5 reviews of 80 Read all reviews

dualmon Remote Access FAQs

Below are some frequently asked questions for dualmon Remote Access.

dualmon Remote Access offers the following pricing plans:

  • Starting from: US$49,00/year
  • Pricing model: Subscription
  • Free Trial: Available

dualmon Remote Access offers a free trial. Paid subscriptions are available for Unattended Remote Access and One-demand Remote Assists plans. Details include: Unattended Remote Access Pro Plan (up to 5 computers) - $49/year Enterprise Plans: 10 remote computers - $99/year 25 remote computers - $149/year 50 remote computers - $199/year 100 remote computers - $249/year 250 remote computers - $399/year 500 remote computers - $649/year Assist plans - $99/year

dualmon Remote Access offers the following features:

  • License management
  • Live chat
  • Remote access
  • Screen sharing
  • Session recording
  • Session transfer

dualmon Remote Access has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

dualmon Remote Access supports the following languages:

English

We do not have any information about what devices dualmon Remote Access supports

dualmon Remote Access integrates with the following applications:

Google Calendar, Microsoft Outlook

dualmon Remote Access offers the following support options:

Phone Support, Online Support, FAQs, Knowledge Base

Related categories

See all software categories found for dualmon Remote Access.