Mattermost

Mattermost

Open source workplace messaging for web, PCs & phones

4.4/5 (77 reviews)

Mattermost Overview

Mattermost is an open source workplace messaging system for web, PCs and phones which provides archiving, search and integration with hundreds of line-of-business applications. Incorporating 1-1 and group messaging, file sharing and custom emojis, as well as webhooks, slash commands and multi-language support, Mattermost aims to deliver a simple workplace messaging solution.

The Mattermost Enterprise Edition provides additional features, such as SSO (single sign on), advanced permissions and MFA (multifactor authentication), plus performance monitoring, compliance reporting and custom branding and enterprise search.

Pricing

Starting from
US$3,30/month
Pricing options
Free Trial
Free
Open Source
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Chinese (Simplified), Chinese (Traditional), Dutch, English, French and 9 others, German, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Turkish

Mattermost Reviews

Overall rating
4.4/5
91% positive reviews
40
Excellent
30
Very good
7
Average
0
Poor
0
Terrible
Adam W.

Switched to Mattermost after using Slack extensively, but got sick of the 10000 message limit

Used Daily for 1+ year
Reviewed on 2017/12/19
Review Source: Capterra

A platform to discuss issues and feature ideas around our open source project, without cluttering up the threads on github. A great way to stay in touch with devs from all around the world.

Pros

That we can host it ourselves, for one. We used to use the free tier of slack, but quickly discovered that the message limit was causing issues when we needed to recall conversations had in the past. It's been relatively hassle-free in getting it set up, and the whole team love it! One or two of us (myself included) were inspired to brush up on some of our coding skills when we discovered it didn't quite have the integrations that slack did, and as such have learned a lot about how Mattermost is put together, and how to create bots to get the information we need via webhooks. The Mattermost developers and community at large have been very helpful in answering questions when we've come up against issues, and I have even got a couple of my integrations featured on the integrations page of their website!

Cons

Really, not a whole lot. Ideally I would like to be able to sign into multiple slack servers from the mobile app (though, the native app has really come along in leaps and bounds recently). The only thing I miss from the Slack days is a sidebar/widget that tells you the local times of the other users (handy when working with folk from overseas!), though we have recently developed our own slash command to return this information, it would be nice if it was built in to the server. I should probably feed this back to the devs.... ;)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Viorel-cosmin M.

Our day with Mattermost

Used Daily for 2+ years
Reviewed on 2019/04/19
Review Source: Capterra

We solve the need to have a Support/Chat/Client support software, with this we have it all in one.
It helped us keep communications across teams and countries painless.
Integrated with all entire ecosystem from Taiga.io to Gitlab for a better DevOps experience.
Overall every chance we had to contribute we toke it, thats why we decided to fully translate mattermost in Romanian language, do we did.
If you need a centralized devops collaborative platform, give it a try!

Pros

One executable binary, simple to upgrade and maintain!
Reliable self hosted alternative to other SaaS PaaS options.
Cross-platform applications ready to use.
Amazing open source community built around the product, friendly and helpful people!

Cons

It requires integration directory to allow users app deployment in mattermost ecosystem with ease.
A bot repository is missing, this can fir next to all others apps and allow users automatic deployments of any apps from the store.
Store idea is not a new concept, and a company that respects themselves should make use of own repository.
Allow users to safely deploy tested and 100% working apps along their Mattermost instance.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Shawn M.

Mostly good, but I do feel it is a slightly lesser experience than some proprietary options.

Used Daily for 1+ year
Reviewed on 2017/12/19
Review Source: Capterra

Control over our hosting and data

Pros

Open source and self hosted, I don't get irritated if slack goes down and I don't have to worry about my data security or my data just being lost of the company goes belly up. This is far and away our primary reason for using this instead of Slack,Hipchat,Cisco, etc.

It doesn't ask anywhere on this survey, but we use it for about 80 people, 60 staff and then various clients and contractors. We don't use many of the enterprise features, we just pay the licensing to support open source.

Cons

iOS and Android Apps are pretty idiocy, they're getting a bit better, but they are easily the worst part and I field lots of complaints about them. I would trade all new features and other fixes for faster and more reliable apps. The web interface is much better, but a bit buggy, nothing serious but little lags and quirks persist longer than I would expect.

The install process is also a bit silly, copy pasting files and such, a provided .deb or a custom apt repository would be 100x better and save me upgrade time and downtime. The lack of this is surprising considering almost all other software I use has this, even when it is free or small.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

6.0/10
Verified Reviewer

Make the Most of Mattermost

Used Daily for 6-12 months
Reviewed on 2018/12/28
Review Source: Capterra

Between communications platforms, voice calls, emails, and texting, there are numerous ways to communicate with colleagues. My company decided to use Mattermost because it helps us avoid clogging up email when we have quick questions to ask or non-essential company-wide messages to send.

Pros

My company has over 200 employees ranging multiple departments (from editorial to strategy to support) and offices. Mattermost helps us stay connected in a quick and efficient way because we can easily connect and disconnect from channels according to our business or personal needs. For example, I am part of a group that connects members of my immediate editorial team and other groups that connect my larger team, my support resources, and strategy team members. It helps me stay organized in my communications, and it's much easier than using email or texting to communicate quickly with people on a daily basis.

Cons

Because my company is relatively large, we have dozens of channels on Mattermost. I sometimes find it difficult to find specific channels that I'm not already a part of, especially if I don't know the precise name of the channel or group. This sometimes ends up being a hindrance to what is typically quick and efficient communication. Nevertheless, I enjoy using Mattermost and would recommend it to other businesses.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

8.0/10
Tobias F.

Very intuitive and solid software which is perfect for running a slack replacement on premise.

Used Daily for 2+ years
Reviewed on 2017/12/19
Review Source: Capterra

A super and ready to use Slack alternative.

Pros

* The replacement of slack
* Mattermost has almost the same features as Slack
* You can host and run your own instance on your own server (For companies which hate clouds) :)
* You have a good overview of logs and you can see what goes around
* The statistics gives a good point when a dev team is productive
* You can easily create unlimited integrations which some internal stuff

Cons

* The lack of integrations (Slack is here over the top)
* The incoming hook limitation of maximum content length is the hell (Mattermost don't inform the customer about a message which was higher above the hard coded message size limit)
* UX in Slack is a little bit better (Slack is massively using websockets and eventstreams to fetch the actual team messages) -> You see always whats going on
* A 'Unread' channel (like in slack) would be a pleasure ;)
* A step by step guide for creating an integration would not bad for not advanced users

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Mattermost Pricing

Starting from
US$3,30/month
Pricing options
Free Trial
Free
Open Source
Value for money

Team edition: $0 free forever
Enterprise E10: $3.25 user/month billed annually
Enterprise E20: Custom pricing

Mattermost Features

  • API
  • Automatic Notifications
  • Chat
  • Communication Management
  • Customizable Branding
  • Permission Management
  • Search Functionality
  • Third Party Integration

  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • File Management
  • Projections
  • SSL Security

Additional information for Mattermost

Key features of Mattermost

  • 1-1 & group messaging
  • AD/LDAP single-sign-on
  • Active directory
  • Advanced access control policy
  • Audio/video conferencing
  • Authentication & security
  • Chat
  • Communication management
  • Compliance reporting
  • Compliance support
  • Custom branding
  • Custom emojis
  • Discussion threads
  • Encrypted push notifications
  • Enterprise scale
  • File sharing
  • Multi-factor authentication
  • Multi-language translations
  • Multi-node database deployment support
  • Native apps for iOS, Android, Windows, Mac, Linux
  • Open source & private cloud-ready
  • Performance monitoring
  • Permission management
  • Plug-in framework
  • Push Notifications
  • Role-based permissions
  • SAML-based SSO
  • Search functionality
  • Slash commands
  • Unlimited integrations
  • Unlimited search history
  • Webhooks & commands

Benefits

  • Native apps for iOS, Android, Windows, Mac, and Linux for flexible access.
  • Facilitates 1-1 and group messaging.
  • Unlimited search history and integrations.
  • Offers multi-language translations.
  • Supports advanced security with multi-factor authentication and encrypted push notifications.

  • Mattermost FAQs

    Below are some frequently asked questions for Mattermost.

    Q. What type of pricing plans does Mattermost offer?

    Mattermost offers the following pricing plans:

    Starting from: US$3,30/month

    Pricing model: Free, Open Source

    Free Trial: Available

    Team edition: $0 free forever
    Enterprise E10: $3.25 user/month billed annually
    Enterprise E20: Custom pricing

    Q. What are the main features of Mattermost?

    Mattermost offers the following features:

    • 1-1 & group messaging
    • AD/LDAP single-sign-on
    • Active directory
    • Advanced access control policy
    • Audio/video conferencing
    • Authentication & security
    • Chat
    • Communication management
    • Compliance reporting
    • Compliance support
    • Custom branding
    • Custom emojis
    • Discussion threads
    • Encrypted push notifications
    • Enterprise scale
    • File sharing
    • Multi-factor authentication
    • Multi-language translations
    • Multi-node database deployment support
    • Native apps for iOS, Android, Windows, Mac, Linux
    • Open source & private cloud-ready
    • Performance monitoring
    • Permission management
    • Plug-in framework
    • Push Notifications
    • Role-based permissions
    • SAML-based SSO
    • Search functionality
    • Slash commands
    • Unlimited integrations
    • Unlimited search history
    • Webhooks & commands

    Q. Who are the typical users of Mattermost?

    Mattermost has the following typical customers:

    Large Enterprises, Mid Size Business

    Q. What languages does Mattermost support?

    Mattermost supports the following languages:

    Chinese (Simplified), Chinese (Traditional), Dutch, English, French, German, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Turkish

    Q. What type of pricing plans does Mattermost offer?

    Mattermost has the following pricing plans:

    Free, Open Source

    Q. Does Mattermost support mobile devices?

    Mattermost supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Mattermost integrate with?

    Mattermost integrates with the following applications:

    Bitbucket, Fyde, Integromat, JIRA Software, Pivotal Tracker, Retently, Sameroom, ScrumGenius, Zapier, Zoom

    Q. What level of support does Mattermost offer?

    Mattermost offers the following support options:

    FAQs, Forum, Online Support, Phone Support

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