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Mattermost

Name: Mattermost
Rating: 4.4 (168 reviews)

Mattermost

4.4 (168)

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Open source workplace messaging for web, PCs & phones

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About Mattermost

Mattermost is an open source workplace messaging system for web, PCs and phones which provides archiving, search and integration with hundreds of line-of-business applications. Incorporating 1-1 and group messaging, file sharing and custom emojis, as well as webhooks, slash commands and multi-language support, Mattermost aims to deliver a simple workplace messaging solution.

The Mattermost Enterprise Edition provides additional features, such as SSO (single sign on), advanced permissions and MFA (multifactor authentication), plus performance monitoring, compliance reporting and custom branding and enterprise search.

Key benefits of Mattermost

Native apps for iOS, Android, Windows, Mac, and Linux for flexible access.

Facilitates 1-1 and group messaging.

Unlimited search history and integrations.

Offers multi-language translations.

Supports advanced security with multi-factor authentication and encrypted push notifications.

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4.4 (168)

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Starting Price

US$10.00

month

US$10,000.00

Pricing Options

Free version

Free trial

Free version

Free trial

Features

Integrations

Ease of Use

4.5 (168)

4.3 (100)

Value for Money

4.6 (168)

4.1 (100)

Customer Service

4.4 (168)

4.2 (100)

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Reviews

Overall rating

4.4 /5

(168)

Value for Money

4.6/5

Features

4.3/5

Ease of Use

4.5/5

Customer Support

4.4/5

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Showing 5 reviews of 168 Read all reviews

Showing 5 reviews of 168

Joerg

Overall rating

Industry: Research
Company size: 11–50 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Likelihood to recommend 10.0 /10

Excellent open and free solution to team communication

Reviewed on 2023/01/08

Setup was smooth, server operation is transparent, user management trivial and everything just...

Setup was smooth, server operation is transparent, user management trivial and everything just clicked into place when we were looking for a simple yet functional solution to team chat

Pros

Mattermost was absolutely trivial to set up and maintain, which was a huge plus back during the first dawn of Covid where we struggled to find a solution to team chat that allowed us to host on-premise, keeping all our data local - a must for many projects which have complicated data privacy regulations that are a nightmare to work around with cloud based products

Cons

One of the paid feature is unlimited search, and as a free user (10,000 line search limit, I think), it is often unclear whether you can't find what you're looking for because you hit the limit or because it's just not there.

John Adam

Overall rating

Industry: Consumer Electronics
Company size: 51–200 Employees
Used Daily for 6-12 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 9.0 /10

Mattermost Awesome

Reviewed on 2023/08/07

So far matter most is doing what we expect it to deliver tat is makes our job easier.

Pros

Matter most is a daily tool vital for our comms at work especially since our setup is work from home.

Cons

Since mattermost is new I don't see and difficulties using it

Verified Reviewer

Overall rating

Industry: Information Technology & Services
Company size: 51–200 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 7.0 /10

Mattermost user for more than 2 years -- here's my review

Reviewed on 2022/01/06

Pros

1. If you like a free messaging tool for your team, Mattermost might be for you. It is like a knock-off version of Slack.
2. It has a mobile app that can be accessed both in PlayStore and AppStore.
3. I love its customized emoji functionality! You can also react to each reply so it is very desirable for me.
4. Even though it is free, your messages do not expire and be auto-deleted, unlike in Slack -- I love this feature.

Cons

1. Reply functionality is a bit of a hassle because your replies tend to be a little bit scattered, unlike in Slack where it is more neat and organized.

Mateusz

Overall rating

Industry: Sporting Goods
Company size: 51–200 Employees
Used Daily for 1-5 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

An excellent messaging alternative

Reviewed on 2023/01/12

We moved a large team of users in a very short time. Since we only need the communicator 99% of the...

We moved a large team of users in a very short time. Since we only need the communicator 99% of the time for communication between users, we reduced the cost of paying for another tool by 96%. With a similar look and functionality to other instant messengers, the transition was quick and painless. The team very quickly implemented and accepted the new tool.

Pros

Convenience of installation, practically free for most users, quick and easy implementation, very similar in appearance and functionality to top messengers, so it is very easy to move even a large group of users. Works fast and does not consume a lot of memory. Lots of add-ons and plug-ins being developed.

Cons

A few UX issues, but not significantly affecting the user experience. For example: No ability to search for users directly from the search bar, no preview of more than 1 image file, no internal media player, linking to YouTube instead of playing right away.

Alternatives Considered

Telegram, Rocket.Chat, Discord, Zulip and Threema Work

Reasons for Choosing Mattermost

Too high a cost for using only the communicator function. Free option with very short message history is not very functional with larger teams.

Switched From

Slack

Reasons for Switching to Mattermost

The ability to put on your server.Quick installation. Visually similar to the tool used before. Free version completely sufficient for team communication needs.

Verified Reviewer

Overall rating

Industry: Information Technology & Services
Company size: 201–500 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Mattermost: Self-Hosted Superior Alternative To Slack

Reviewed on 2019/12/05

Mattermost allows us to quickly keep connected to our colleagues across the world. It allows people...

Mattermost allows us to quickly keep connected to our colleagues across the world. It allows people to form groups and chat easily to many different teams, all within the same desktop app, web app, or mobile app.

Pros

This software is very easy to install and supports a simple Docker install, which makes it easy to keep up to date and secure. There are multiple examples on installing and running Mattermost in different cloud hosting environments, and the user community is also very helpful.
Running the software locally means you can keep a much better eye on its security and usage.
Its user management and directory integration is superior to Slack's.
The desktop and mobile clients are fast and easy to install/configure/maintain.

Cons

There's not much that I dislike about Mattermost. Its open source nature may put some people off, but paid support and enterprise licensing solve that issue immediately.

Alternatives Considered

Microsoft Teams

Reasons for Choosing Mattermost

Slack's pricing and features were simply onerous and drove us away.

Switched From

Slack

Reasons for Switching to Mattermost

Mattermost simply works far faster and more smoothly than Microsoft Teams, its apps are far more lightweight than the Microsoft offerings. Discord didn't have the features and open source nature that led us to Mattermost.