About Homecare Homebase

Homecare Homebase is an integrated, cloud-based home health and hospice software which enables homecare and hospice agencies of any size to manage scheduling, billing, documentation, automated workflow and CMS compliance online. Based in the cloud, Homecare Homebase ensures all users have quick access to the most current, up-to-date data. Sensitive patient data is stored safely and securely in Homecare Homebase’s hosting facility.

Automated scheduling tools help users manage employee schedules and patient visits online. Homecare Homebase’s scheduling features allow users to match appropriate clinicians to patients, based on geography, clinician preference or type of care required. Field clinicians can check in and approve daily, weekly or monthly schedules, as well as request changes, all from the same centralized platform.

Billing and cash flow capabilities help streamline payments and reimbursements, while automated workflow functionality helps improve user productivity and accountability, with features such as compliant referral forms. Document management technology allows users to create and manage documentation including ICG/wound care protocols, OAT reports, therapy goals, reassessment and progress reports, and more. Frequent updates and online training ensure users are in complete compliance with health and hospice regulations.

Pricing starting from:

US$1,00/one-time

  • Free Trial
  • One Time License

Key benefits of Homecare Homebase

  • Prompts, reminders and notices ensure clinicians input and share accurate and complete information.

  • Real-time data ensures all users have access to the most current, up-to-date information, including patients, clinicians, doctors and families.

  • Automated scheduling tools allow users to manage employee schedules and patient visits, as well as match patients to appropriate clinicians depending on the type of care needed.

  • Detailed reporting capabilities give users insight into resource allocation, cash flow, and overall business performance.

  • Homecare Homebase enhances health and hospice care with integrations for numerous types of platform, including hospice pharmacy, eLearning, telehealth, payroll management, and more.

  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English

    Pricing starting from:

    US$1,00/one-time

    • Free Trial
    • One Time License

    Images

    Search for patients from the workflow referral screen
    Complete patient referral forms online
    View client summary screen with comprehensive assessment details
    Manage employee scheduling from the worker review screen
    Track and manage patient visits from the scheduling console
    Color-coding functionality helps users understand schedules at-a-glance
    View 7 more
    Homecare Homebase video
    Homecare Homebase screenshot: Search for patients from the workflow referral screen Homecare Homebase screenshot: Complete patient referral forms online Homecare Homebase screenshot: View client summary screen with comprehensive assessment details Homecare Homebase screenshot: Manage employee scheduling from the worker review screen Homecare Homebase screenshot: Track and manage patient visits from the scheduling console Homecare Homebase screenshot: Color-coding functionality helps users understand schedules at-a-glance

    Features

    Total features of Homecare Homebase: 45

    • API
    • Activity Management
    • Alerts/Notifications
    • Approval Process Control
    • Assessment Management
    • Audit Management
    • Automated Scheduling
    • Bereavement Management
    • Billing & Invoicing
    • Care Plan Management
    • Claims Management
    • Compliance Management
    • Contact Management
    • Customizable Forms
    • Data Synchronization
    • Data Visualization
    • Document Management
    • Document Storage
    • EMR/EHR
    • Electronic Signature
    • Employee Management
    • Forms Management
    • Goal Setting / Tracking
    • HIPAA Compliant
    • Medication History
    • Patient Intake
    • Patient Records Management
    • Payroll Management
    • Physician Portal
    • Planning Tools
    • Progress Reports
    • Real Time Data
    • Records Management
    • Reimbursement Management
    • Reminders
    • Reporting & Statistics
    • Resource Allocation & Planning
    • Scheduling
    • Task Management
    • Third Party Integrations
    • Time Tracking by Client
    • Training Management
    • User Management
    • Volunteer Management
    • Workflow Management

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    Reviews

    Overall rating

    2,8 /5
    (40)
    Value for Money
    2,9/5
    Features
    3,1/5
    Ease of Use
    2,6/5
    Customer Support
    3,1/5

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    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 40
    Amy E.
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 1 001-5 000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Excellent

    Reviewed on 2020/12/02

    I love this software...I've used brightree/Matrixcare also in another position and HC/HB is sooo...

    I love this software...I've used brightree/Matrixcare also in another position and HC/HB is sooo much better! Easy to navigate. All your info is readily available from main screen. Adaptable by admin. Cant praise it enough!

    Pros

    Ease if use/user friendly. Information readily available and easy to find. Well organized

    Cons

    Some issues with glitches, like not syncing sometimes. Supply list can be confusing. Confusing to update/change plan of care. Difficulty updating aide care plan (I can change it but it doesnt "stick") but i probably just need to read up on how to do that correctly. So much good about everything else, these are minor.

    Deliana P.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 5 001-10 000 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 9.0 /10

    Good for Hospice and Home Health services, easy to use

    Reviewed on 2020/10/20

    It works well for me personally, however I would appreciate an app and alerts when I have work to...

    It works well for me personally, however I would appreciate an app and alerts when I have work to do on it.

    Pros

    It is quite simple and easy to use for Home Health agencies and Hospices. I approve orders in it and it takes me literally 3 clicks and steps. It took me very little time to learn how to use it. I have heard others have had the same experience. I would imaging training costs are low. Tracking referrals is very easy.

    Cons

    It does not interface with Epic well which is unfortunate. Epic is the most commonly used software by hospitals and large health system. It is not convenient for nurses who have to chart in both softwares. I wish this software would alert me when orders come to my in-basket to sign. I have to remember to log in every week. Unlike other software such as Epic, they do not have a phone app. Epic app alerts you when you have a message. To compete, HH should create an app, too.
    At times too many questions have to be answered and repeating information has to be typed in by hand, which wastes time and takes away from time spent with the patient.

    Stacy H.
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 51-200 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use

    The Ripple Effect

    Reviewed on 2018/11/17

    In my opinion, as the biller I saw that this software caused this company to lose a lot of money.

    In my opinion, as the biller I saw that this software caused this company to lose a lot of money.

    Pros

    Having used a handful of different software programs in the healthcare field I found using this particular one taught me to appreciate the others in a big way.

    Cons

    This software is marketed as a “workflow” driven program that is supposed to seamlessly keep users on top of tasks to insure the ball keeps rolling without interruption. The workflow is from referral stage (accepted or not), to insurance verification (which should be done first), to scheduling start of care visit and so on. Each step has several “workflow” sections that need to be cleared. These workflow items can only be cleared from the “workflow” section of the software. In other words, it cannot be cleared simply by doing the task from other sections of the software or the patients chart.
    Insurance authorizations are tricky. A SOC visit cannot be scheduled without an authorization being entered, even for Medicare payors which do not require an auth. Authorizations require a "bypass" to be entered first which is only a partial auth allowing a scheduler to only plot a few visits, explained to employees that it forces auths be requested and followed up on so that the remaining visits can be scheduled. However this wasn't the case, as a turnover in employees occurred repeatedly, orders weren’t being approved in a timely manner so new employees were told to add to these bypasses to be able to schedule further visits. If bypass extensions weren’t entered, visits were not scheduled in a timely manner and ordered frequency was not honored and in the end MANY missed visits had to be entered, which happened frequently. Auth requests fell behind as well because orders hadn’t been approved and not all Ins companies allow back dating of auth requests which costed this company dearly. Also the auth workflow has many sections, Enter initial auth bypass, Request initial auth, Follow up on auth request, Enter auth upon approval, all for each patient and each auth..so much reworking on the same subject, a huge time waster and messy. Each workflow item requires coordination note to be entered (more to weed through when searching notes).
    To explain untimely verbal order approval, they understandably need to be approved as do many other things, usually by the Director of Nursing. As the DON rules many facets of this kind of business, her “workflow” is overwhelming, as is every assigned workflow item with this program, hence the turnover. Every employee has an overwhelming workflow that drives them to seek other employment. I saw 3 DON’s come and go in the few short months I was with this company. This in my opinion is what causes a ripple effect. If only one user in this “workflow” process cannot keep up it will and does cause every step thereafter to be off because the task does not move to the next step until the one before is complete.
    A couple of other things outside the workflow that cause issues: There is no visit management for looking into if visits were completed or not in the patient chart. Users have to exit the chart to go to the scheduling console that is many clicks and searches to get to. Actual visit notes are found in coordination notes that are mixed with all certification periods for that patient and there is no indication of what kind of visit it is, a follow up or oasis etc. This information is only available in the scheduler. All documents that are scanned into a patients chart are mixed as well with all cert periods so in turn users spend too much time weeding out, another big time waster. Also only one user can be in a patient chart at a time, very odd.

    Sarah F.
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 1 001-5 000 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Hospice charting

    Reviewed on 2020/09/29

    I hadn’t minimal training in the program but I did have some cheat sheets that really helped me...

    I hadn’t minimal training in the program but I did have some cheat sheets that really helped me stumble through.

    Pros

    I like how easy the program is to navigate and chart in. I also really like the workflow set up and idg set up.

    Cons

    It’s hard to see a full picture of care with the way the pages are set up. In a different program I was able to see all notes per discipline.

    Nancy M.
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 501-1 000 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Field RN user

    Reviewed on 2019/12/17

    Poor so far

    Poor so far

    Pros

    Can sync quickly. That's it.
    Being able to use small device is kinda of nice .

    Cons

    From field staff point of view hchb is very poor program. Pathways do not reflect care provided. Waiting around for office staff to change codes, add visits, process work que is extremely slow. Buddy codes are a mess for large organization. We end up with visits on one nurse and buddy codes on another. Makes no sense that buddy codes can be moved separate from a visit.There are repetitive questions in some areas of assessment that are not needed nor appropriate. I spend more time "looking" at my phone during a visit than I do the patient. No ability to self schedule my case load.Writing exceptions all the time as to why i wasn't in home 30 minutes, when I actually was is annoying now. The system we have on scanning documents that MD have written by hand is not legible half the time so make figuring orders a concern. I'd rather go back to epic.

    Showing 5 reviews of 40 Read all reviews

    Homecare Homebase FAQs

    Below are some frequently asked questions for Homecare Homebase.

    Homecare Homebase offers the following pricing plans:

    • Starting from: US$1,00/one-time
    • Pricing model: One Time License
    • Free Trial: Not Available

    Contact Homecare Homebase directly for pricing information.

    We do not have any information about Homecare Homebase features

    Homecare Homebase has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Homecare Homebase supports the following languages:

    English

    Homecare Homebase supports the following devices:

    Android (Mobile)

    We do not have any information about what integrations Homecare Homebase has

    Homecare Homebase offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)

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