Homecare Homebase

Cloud-based home health & hospice software

2,8 /5 (40 reviews) Write a Review!

Homecare Homebase Overview

What is Homecare Homebase?

Homecare Homebase is an integrated, cloud-based home health and hospice software which enables homecare and hospice agencies of any size to manage scheduling, billing, documentation, automated workflow and CMS compliance online. Based in the cloud, Homecare Homebase ensures all users have quick access to the most current, up-to-date data. Sensitive patient data is stored safely and securely in Homecare Homebase’s hosting facility.

Automated scheduling tools help users manage employee schedules and patient visits online. Homecare Homebase’s scheduling features allow users to match appropriate clinicians to patients, based on geography, clinician preference or type of care required. Field clinicians can check in and approve daily, weekly or monthly schedules, as well as request changes, all from the same centralized platform.

Billing and cash flow capabilities help streamline payments and reimbursements, while automated workflow functionality helps improve user productivity and accountability, with features such as compliant referral forms. Document management technology allows users to create and manage documentation including ICG/wound care protocols, OAT reports, therapy goals, reassessment and progress reports, and more. Frequent updates and online training ensure users are in complete compliance with health and hospice regulations.

Homecare Homebase Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
One Time License
Subscription
Value for money

Contact Homecare Homebase directly for pricing information.


Homecare Homebase Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Search for patients from the workflow referral screen
Complete patient referral forms online
View client summary screen with comprehensive assessment details
Manage employee scheduling from the worker review screen
Track and manage patient visits from the scheduling console
Color-coding functionality helps users understand schedules at-a-glance
Homecare Homebase video Homecare Homebase screenshot: Search for patients from the workflow referral screen Homecare Homebase screenshot: Complete patient referral forms online Homecare Homebase screenshot: View client summary screen with comprehensive assessment details Homecare Homebase screenshot: Manage employee scheduling from the worker review screen Homecare Homebase screenshot: Track and manage patient visits from the scheduling console Homecare Homebase screenshot: Color-coding functionality helps users understand schedules at-a-glance

Homecare Homebase Reviews

Homecare Homebase Reviews

Overall rating
2,8
/
5
Excellent
9

Very good
7

Average
6

Poor
3

Terrible
15

Value for Money
2,9
Features
3,1
Ease of Use
2,6
Customer Support
3,1
40% recommended this app
Verified Reviewer

Hospice amy

It has been very helpful keeping g my visits and orders scheduled and timely. I can find all patient information quickly from other client providers within our hospice team.


Verified Reviewer

Top billing software but has some downfalls....


Deliana P.

Good for Hospice and Home Health services, easy to use

It works well for me personally, however I would appreciate an app and alerts when I have work to do on it.


Stacy H.

The Ripple Effect

In my opinion, as the biller I saw that this software caused this company to lose a lot of money.


Sarah F.

Hospice charting

I hadn’t minimal training in the program but I did have some cheat sheets that really helped me stumble through.


Verified Reviewer
Industry: Hospital & Health Care
Company size: 11-50 Employees

Hospice amy

Used Weekly for 1+ year
Reviewed on 2018/11/17
Review Source: Capterra

It has been very helpful keeping g my visits and orders scheduled and timely. I can find all patient information quickly from other client providers within our hospice team.

Pros

I can quickly and easily find clients demographic information, medical information, orders, plans, billing, etc

Cons

There are many options and paths you can take so you have to take some time familiarizing yourself with the product in order to navigate quickly.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 8.0/10

Verified Reviewer
Industry: Hospital & Health Care
Company size: 51-200 Employees

Top billing software but has some downfalls....

Used Daily for 2+ years
Reviewed on 2018/09/19
Review Source: Capterra

Pros

They have been great to add programs to the software so that we can keep everything in house. We have multiple lines of business and in that respect they are very accommodating. We have been with them for years so most of our staff is familiar with the software and how it operates.

Cons

It can become super costly. They charge enormous amounts for each add-on you purchase. Also, customer service has always and still is very slow to respond at times. There are times we will wait 2-3 days for a response to what seems like a simple fix. Also not fond of a lot of the updates they do (which is often) They seem to change the look and feel of the site far too much.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Deliana P.
Industry: Health, Wellness & Fitness
Company size: 5 001-10 000 Employees

Good for Hospice and Home Health services, easy to use

Used Weekly for 6-12 months
Reviewed on 2020/10/20
Review Source: Capterra

It works well for me personally, however I would appreciate an app and alerts when I have work to do on it.

Pros

It is quite simple and easy to use for Home Health agencies and Hospices. I approve orders in it and it takes me literally 3 clicks and steps. It took me very little time to learn how to use it. I have heard others have had the same experience. I would imaging training costs are low. Tracking referrals is very easy.

Cons

It does not interface with Epic well which is unfortunate. Epic is the most commonly used software by hospitals and large health system. It is not convenient for nurses who have to chart in both softwares. I wish this software would alert me when orders come to my in-basket to sign. I have to remember to log in every week. Unlike other software such as Epic, they do not have a phone app. Epic app alerts you when you have a message. To compete, HH should create an app, too.
At times too many questions have to be answered and repeating information has to be typed in by hand, which wastes time and takes away from time spent with the patient.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 9.0/10

Stacy H.
Industry: Hospital & Health Care
Company size: 51-200 Employees

The Ripple Effect

Used Daily for 1-5 months
Reviewed on 2018/11/17
Review Source: SoftwareAdvice

In my opinion, as the biller I saw that this software caused this company to lose a lot of money.

Pros

Having used a handful of different software programs in the healthcare field I found using this particular one taught me to appreciate the others in a big way.

Cons

This software is marketed as a “workflow” driven program that is supposed to seamlessly keep users on top of tasks to insure the ball keeps rolling without interruption. The workflow is from referral stage (accepted or not), to insurance verification (which should be done first), to scheduling start of care visit and so on. Each step has several “workflow” sections that need to be cleared. These workflow items can only be cleared from the “workflow” section of the software. In other words, it cannot be cleared simply by doing the task from other sections of the software or the patients chart.
Insurance authorizations are tricky. A SOC visit cannot be scheduled without an authorization being entered, even for Medicare payors which do not require an auth. Authorizations require a "bypass" to be entered first which is only a partial auth allowing a scheduler to only plot a few visits, explained to employees that it forces auths be requested and followed up on so that the remaining visits can be scheduled. However this wasn't the case, as a turnover in employees occurred repeatedly, orders weren’t being approved in a timely manner so new employees were told to add to these bypasses to be able to schedule further visits. If bypass extensions weren’t entered, visits were not scheduled in a timely manner and ordered frequency was not honored and in the end MANY missed visits had to be entered, which happened frequently. Auth requests fell behind as well because orders hadn’t been approved and not all Ins companies allow back dating of auth requests which costed this company dearly. Also the auth workflow has many sections, Enter initial auth bypass, Request initial auth, Follow up on auth request, Enter auth upon approval, all for each patient and each auth..so much reworking on the same subject, a huge time waster and messy. Each workflow item requires coordination note to be entered (more to weed through when searching notes).
To explain untimely verbal order approval, they understandably need to be approved as do many other things, usually by the Director of Nursing. As the DON rules many facets of this kind of business, her “workflow” is overwhelming, as is every assigned workflow item with this program, hence the turnover. Every employee has an overwhelming workflow that drives them to seek other employment. I saw 3 DON’s come and go in the few short months I was with this company. This in my opinion is what causes a ripple effect. If only one user in this “workflow” process cannot keep up it will and does cause every step thereafter to be off because the task does not move to the next step until the one before is complete.
A couple of other things outside the workflow that cause issues: There is no visit management for looking into if visits were completed or not in the patient chart. Users have to exit the chart to go to the scheduling console that is many clicks and searches to get to. Actual visit notes are found in coordination notes that are mixed with all certification periods for that patient and there is no indication of what kind of visit it is, a follow up or oasis etc. This information is only available in the scheduler. All documents that are scanned into a patients chart are mixed as well with all cert periods so in turn users spend too much time weeding out, another big time waster. Also only one user can be in a patient chart at a time, very odd.

Rating breakdown

Ease of Use

Sarah F.
Industry: Hospital & Health Care
Company size: 1 001-5 000 Employees

Hospice charting

Used Daily for 6-12 months
Reviewed on 2020/09/29
Review Source: Capterra

I hadn’t minimal training in the program but I did have some cheat sheets that really helped me stumble through.

Pros

I like how easy the program is to navigate and chart in. I also really like the workflow set up and idg set up.

Cons

It’s hard to see a full picture of care with the way the pages are set up. In a different program I was able to see all notes per discipline.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
6,8/10
Based on 40 user ratings
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Homecare Homebase Pricing

Homecare Homebase Pricing

Starting from
N/A
Free Trial
One Time License
Subscription
Value for money

Contact Homecare Homebase directly for pricing information.

Contact Homecare Homebase directly for pricing information.

Value for Money
2,9/5
Based on 40 user ratings
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Homecare Homebase Features

Homecare Homebase Features

API
Activity Dashboard
Appointment Management
Automatic Notifications
Billing & Invoicing
Calendar Management
Charting
Claims Management
Client Portal
Compliance Management
Customizable Reporting
Document Management
Document Storage
HIPAA Compliance
Records Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Workflow Management
Features
3,1/5
Based on 40 user ratings
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Categories

Additional information for Homecare Homebase

Additional information for Homecare Homebase

Key features of Homecare Homebase

  • Approvals
  • Auditing
  • Automated scheduling
  • Automated workflow
  • Bereavement workflow management
  • CMS compliance
  • Care planning tools
  • Contact management
  • Custom assessment forms
  • Daily, weekly, monthly schedules
  • Data synchronization
  • Data visualization
  • Document management
  • Document storage
  • Electronic signature
  • Employee management
  • Employee tracking
  • Forms management
  • HIPAA compliance
  • ICG/wound care protocols
  • Interoperability management
  • Medication database
  • Medication management
  • OASIS requirements management
  • OAT reports
  • Online training
  • Patient intake
  • Patient notes
  • Patient records management
  • Prompts & notices
  • Real-time staffing & financial data
  • Reassessment & progress reports
  • Referrals management
  • Reimbursement management
  • Reminders
  • Reporting & statistics
  • Routing
  • Staff activity management
  • Task management
  • Therapy goals management

Benefits

  • Prompts, reminders and notices ensure clinicians input and share accurate and complete information.

  • Real-time data ensures all users have access to the most current, up-to-date information, including patients, clinicians, doctors and families.

  • Automated scheduling tools allow users to manage employee schedules and patient visits, as well as match patients to appropriate clinicians depending on the type of care needed.

  • Detailed reporting capabilities give users insight into resource allocation, cash flow, and overall business performance.

  • Homecare Homebase enhances health and hospice care with integrations for numerous types of platform, including hospice pharmacy, eLearning, telehealth, payroll management, and more.

  • Homecare Homebase FAQs

    Homecare Homebase FAQs

    Below are some frequently asked questions for Homecare Homebase.

    Q. What type of pricing plans does Homecare Homebase offer?

    Homecare Homebase offers the following pricing plans:

    Pricing model: One Time License, Subscription

    Free Trial: Not Available

    Contact Homecare Homebase directly for pricing information.

    Q. What are the main features of Homecare Homebase?

    Homecare Homebase offers the following features:

    • Approvals
    • Auditing
    • Automated scheduling
    • Automated workflow
    • Bereavement workflow management
    • CMS compliance
    • Care planning tools
    • Contact management
    • Custom assessment forms
    • Daily, weekly, monthly schedules
    • Data synchronization
    • Data visualization
    • Document management
    • Document storage
    • Electronic signature
    • Employee management
    • Employee tracking
    • Forms management
    • HIPAA compliance
    • ICG/wound care protocols
    • Interoperability management
    • Medication database
    • Medication management
    • OASIS requirements management
    • OAT reports
    • Online training
    • Patient intake
    • Patient notes
    • Patient records management
    • Prompts & notices
    • Real-time staffing & financial data
    • Reassessment & progress reports
    • Referrals management
    • Reimbursement management
    • Reminders
    • Reporting & statistics
    • Routing
    • Staff activity management
    • Task management
    • Therapy goals management

    Q. Who are the typical users of Homecare Homebase?

    Homecare Homebase has the following typical customers:

    Small Business, Large Enterprises, Non Profit, Mid Size Business

    Q. What languages does Homecare Homebase support?

    Homecare Homebase supports the following languages:

    English

    Q. What type of pricing plans does Homecare Homebase offer?

    Homecare Homebase has the following pricing plans:

    One Time License, Subscription

    Q. Does Homecare Homebase support mobile devices?

    We do not have any information about what devices Homecare Homebase supports

    Q. What other apps does Homecare Homebase integrate with?

    Homecare Homebase integrates with the following applications:

    SHP for Hospice

    Q. What level of support does Homecare Homebase offer?

    Homecare Homebase offers the following support options:

    Phone Support, Online Support, FAQs, Forum, Knowledge Base, Video Tutorials