About True Lark

Best suited for Fitness, beauty, wellness, and dental markets.

FrontdeskAI is an artificial intelligence (AI)-powered helpdesk and admin assistant designed for businesses within industries including beauty and wellness, fitness, dental, and more. It offers 24/7 customer support backed up by machine learning, FAQs, and business policies. It provides features such as SMS notifications, live chat, booking integration, electronic payments, call forwarding, and a real-time reporting dashboard.

Businesses can provide the FrontdeskAI system with their best practices. FAQs, policies, and brand voice in order to help the AI tool automatically respond to customer queries in a human-like way. Missed calls can also be forwarded to the AI bot to facilitate automatic follow-ups and ensure that no opportunities are missed. Frontdesk AI can be integrated with existing booking software such as MINDBODY, booker, and zingfit, and calendars to allow clients to book appointments through the chat.

The live dashboard within FrontdeskAI provides businesses with a real-time overview of leads, ongoing conversations, conversions, and more, and email reports can be sent to users daily to provide a summary of the days conversations.

Key benefits of True Lark

- 24/7 customer outreach
- AI-powered texting
- Integrates with your booking software (MINDBODY, BOOKER, MARIANATEK, zingfit, Zenotti)
- Live Dashboard to see conversations

Devices

Business size

S M L

Markets

Canada, United States

Supported Languages

English

Images

FrontdeskAI texts consumers immediately after missed calls
FrontdeskAI activity dashboard
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True Lark video
True Lark screenshot: FrontdeskAI texts consumers immediately after missed calls True Lark screenshot: FrontdeskAI activity dashboard

Features

Total features of True Lark: 49

  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Calendar Management
  • Calendar Sync
  • Call Routing
  • Chat/Messaging
  • Chatbot
  • Class Scheduling
  • Client Management
  • Code-free Development
  • Communication Management
  • Community Management
  • Customer Experience Management
  • Customizable Branding
  • Electronic Payments
  • Email Automation
  • Feedback Management
  • Geotargeting
  • Incident Management
  • Intent Recognition
  • Live Chat
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Location
  • Natural Language Processing
  • Offline Form
  • One-to-One Messaging
  • Online Booking
  • Proactive Chat
  • Product Recommendations
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Reporting/Analytics
  • Room Booking
  • SMS Messaging
  • Sentiment Analysis
  • Speech Recognition
  • Summary Reports
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing

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Reviews

Overall rating

4,8 /5
(43)
Value for Money
4,7/5
Features
4,4/5
Ease of Use
4,7/5
Customer Support
4,8/5

Already have True Lark?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 43
Debra S.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Peace of Mind with Frontdesk AI

Reviewed on 2019/10/21

One word - Great partner to work with
one word :LIFESAVER.

One word - Great partner to work with
one word :LIFESAVER.

Pros

Peace of mind, when our systems go down due environmental issues, internet , electricity things we cannot control as a a business - we can still operate with our AI working for and with us.
I am amazed that I didn't move forward with them years back...
I cant say enough how they have kept our business alive during times-of distress based in Florida we have quite a few outages, and storms.
AI has been a lifesaver.!

Cons

One of the comments I might say , clients at some point make comments about texting vs phone calls
my answer is simple, we are off line of communications, due to nature. Communication via texting gives the client the answers immediately vs waiting for internet etc. Might be the only least liked issue

Response from FrontdeskAI

Debra, your kind words mean so much. Thank you. I'm glad our product has been so helpful.

Jonalyn D.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing!

Reviewed on 2019/10/22

Frontdeskai has saved our business with time and money. They help free up time and money. Most of...

Frontdeskai has saved our business with time and money. They help free up time and money. Most of our customers don’t even realize they are talking to AI.

Pros

Easy to setup and plugs into MINDBODY really well. Helps with freeing up our staff to service clients instead of answering phone.

Cons

The customer response could be faster or possibly a way to get a live person would help. The AI for some conversations still needs improvements.

Response from FrontdeskAI

Thank you for taking the time to leave us a review! We appreciate hearing what is working and what isn't.

Tamara L.
Overall rating
  • Industry: Sports
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

not appropriate for multi staff

Reviewed on 2019/08/16

Pros

texting and handling of basic repetitive questions

Cons

No way to note actions taken on texts or voicemails from staff, or to designate a call had been handled

Response from FrontdeskAI

Hi Tamara,

Thank you for your feedback. We always appreciate hearing how we can continue to improve our product.

Crystal S.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Just what I was looking for

Reviewed on 2019/10/21

Loved it, thank you

Loved it, thank you

Pros

So easy, affordable, easy set up, terrific immediate customer service. Always available and never had to wait. Bookings were effortlessly made on my behalf.

Cons

Well the only hindrance is that it's text only so if the person's calling from a landline and chooses not to leave a message we can't help them

Response from FrontdeskAI

Thank you for taking the time to leave us a review! Great to hear that you've had a good experience.

Sean R.
Overall rating
  • Industry: Consumer Services
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

More detailed reports

Reviewed on 2019/10/21

Transparency of incoming calls.

Transparency of incoming calls.

Pros

I like the simplicity for my staff! Easy to see what’s going on.

Cons

Need more details on reports. I can’t find the reports sections. Time of day for call etc.

Response from FrontdeskAI

Hi Sean! Thanks for your feedback. I will pass along your feedback to our team and see if we can get you more visibility with reporting.

Showing 5 reviews of 43 Read all reviews

True Lark FAQs

Below are some frequently asked questions for True Lark.

True Lark offers the following pricing plans:

  • Starting from: US$99,00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Essentials: $99/month for 75 conversations Premium: $199/month for 200 conversations Ultimate: $299/month for unlimited conversations Franchise: contact FrontdeskAI for a custom quote

We do not have any information about True Lark features

True Lark has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

True Lark supports the following languages:

English

True Lark supports the following devices:

True Lark integrates with the following applications:

Booker, Mindbody, Phorest

True Lark offers the following support options:

Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep)

Related categories

See all software categories found for True Lark.