ROUTEE
About ROUTEE
Routee, powered by AMD Telecom, provides Web and API Communication as a Service solutions, to expand and simplify communication capabilities between people, applications, corporations, and technology. Organizations are able to utilize forms of messaging, voice, and verification. Key features include email, text/SMS, two-way SMS, IVR, click-to-call, two-factor authentication, number lookup/validation, and virtual phone numbers. Additionally, users have the option to design and automate workflows, as well as prioritize certain channels to achieve maximum engagement when delivering messages. Routee offers real-time reports on customer behavior. These reports track location, time, read messages, and conversion rates for detailed analysis.
Specifically regarding email outreach, Routee enables organizations to send promotional and transactional emails (e.g. welcome emails, shipping notices, order confirmations, passwords reminders, and purchase receipts). Keep email contact lists clean and remove invalid email addresses using Routee's email verifier tool.
Additionally, documentation is provided on Routee's API for businesses that wish to integrate third party systems with the platform.
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- Industry: Wholesale
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Eshop Owner Routee Review
Reviewed on 2019/02/12
4 years of Routee usage. Few or none problems at all. Easy to use.
4 years of Routee usage. Few or none problems at all. Easy to use.
Pros
The loaded templates
The option to send message to multiple people at once
The custom sender ID (i put my business name)
The good Routee customer service at Greece.
Cons
In the loaded templates, when you type between the loaded message, if you stop for 1 sec, the cursor goes to the end of text. This is discomforting, many time you go back and forth.
- Industry: Telecommunications
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
One of the best SMS providers
Reviewed on 2021/01/15
I like Routee overall and will keep using it, at least for 'the-rest-of-the-world, but when I...
I like Routee overall and will keep using it, at least for 'the-rest-of-the-world, but when I really need reliable messages, I prefer to deal with the mobile operators directly if possible.
Pros
The prices are the cheapest and most reliable I could find for the country I target the most (Malta, EU) but it seems pretty cheap and reliable for other countries as well. It is as close as you can get to integrating directly with the operator
Cons
On one occasion they promised a Direct route but in fact it was not. The messages to ported numbers were being lost and they said they fixed it after the fact but couldn't guarantee that it would not happen again.
Support was fast but not enough for me to salvage the situation with my client.
Alternatives Considered
TwilioReasons for Choosing ROUTEE
Silverstreet were great but again, sometimes they were not using Direct Connections as stated or the ported mobile numbers were not correctly identified.Reasons for Switching to ROUTEE
Best value for money- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Can't recommend
Reviewed on 2020/04/20
I was a satisfied user for several months but then suddenly Routee closed my account and did not...
I was a satisfied user for several months but then suddenly Routee closed my account and did not let me export any my own data. They refused to provide/give me access to export my mailing lists or receipts.
Pros
Easy to use. Software backend looks good.
Cons
The attitude of customer service is really bad. They don't want to help at all.
Response from AMD Telecom
We are very sorry to hear that. As you already discussed with our support team, Routee's policy is very strict when it comes to spam campaigns to ensure transparency and after our notice, you were fully refunded.
At Routee we work 24/7 to provide a seamless and secure customer experience. Secure financial transactions and preventing spam campaigns to ensure the best possible deliverability are our top priorities.
We operate with leading technologies designed with the aim of providing not only the best anti-fraud service on the market but also the possibility of continuously evolving the tools created to fight the main existing attack techniques. Our Security Operations Specialists conduct transactions and spam-rate monitoring for every client, and following notice, if a client does not comply with the company's policies, gets a full refund and we terminate their access.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
FINANCE DIRECTOR
Reviewed on 2019/06/24
reliable for sure.
reliable for sure.
Pros
Reliable in sending sms. it is very important in medical use.
Cons
some times complicated. campaigns. function copy paste one by one not avialable. obliged to put country code in one by one sms
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SMS Feature
Reviewed on 2019/07/09
People in the Insurance Industry needs to communicate with customers every day about contracts...
People in the Insurance Industry needs to communicate with customers every day about contracts expiration dates. ROUTEE system helped in automating sending SMS messages. Made it easy and cost-effective
Pros
Good Detailed Documentation and Examples
Cons
Examples did not Include VB.NET and some errors in JSON strings
ROUTEE FAQs
Below are some frequently asked questions for ROUTEE.Q. What type of pricing plans does ROUTEE offer?
ROUTEE offers the following pricing plans:
- Starting from: US$10.60/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Only pay for what you use. Leverage our powerfull technologies, scalable pricing and excellent commercial terms. See the competitive pricing we have in your country here 👇 https://www.routee.net/pricing/
Q. Who are the typical users of ROUTEE?
ROUTEE has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does ROUTEE support?
ROUTEE supports the following languages:
English, French, Greek, Italian, Russian, Spanish, Turkish
Q. Does ROUTEE support mobile devices?
ROUTEE supports the following devices:
Q. What other apps does ROUTEE integrate with?
ROUTEE integrates with the following applications:
Adobe Commerce, CS-Cart Store Builder, Drupal, Insightly, Insightly Marketing, OpenCart, PrestaShop, Shopify, WooCommerce, WordPress
Q. What level of support does ROUTEE offer?
ROUTEE offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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