ROUTEE Overview

What is ROUTEE?

Routee, powered by AMD Telecom, provides Web and API Communication as a Service solutions, to expand and simplify communication capabilities between people, applications, corporations, and technology. Organizations are able to utilize forms of messaging, voice, and verification. Key features include email, text/SMS, two-way SMS, IVR, click-to-call, two-factor authentication, number lookup/validation, and virtual phone numbers. Additionally, users have the option to design and automate workflows, as well as prioritize certain channels to achieve maximum engagement when delivering messages. Routee offers real-time reports on customer behavior. These reports track location, time, read messages, and conversion rates for detailed analysis.

Specifically regarding email outreach, Routee enables organizations to send promotional and transactional emails (e.g. welcome emails, shipping notices, order confirmations, passwords reminders, and purchase receipts). Keep email contact lists clean and remove invalid email addresses using Routee's email verifier tool.

Additionally, documentation is provided on Routee's API for businesses that wish to integrate third party systems with the platform.

ROUTEE Overview

Pricing

Starting from
US$10,60/month

Pricing options

Free Trial
Subscription
Value for money

Routee offers 6 pricing plans based on the number of subscribers (outlined below). Yearly subscriptions are offered as well.

$10.60/month: up to 2,500 subscribers
$25.90/month: 2,501 - 3,000 subscribers
$29.50/month: 3,001 - 4,000 subscribers
$30.60/month: 4,001 - 5,000 subscribers
$34.20/month: 5,001 - 6,000 subscribers
$37.70/month: 6,001 - 7,000 subscribers


ROUTEE Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English, French, German, Italian, Portuguese, Russian, Spanish

Media

Routee dashboard
Routee user interface
ROUTEE video ROUTEE screenshot: Routee dashboard ROUTEE screenshot: Routee user interface

ROUTEE Reviews

ROUTEE Reviews

Overall rating
4,3
/
5
Excellent
9

Very good
9

Average
0

Poor
0

Terrible
1

Value for Money
4,2
Features
4
Ease of Use
4,2
Customer Support
4,6
95% recommended this app
Verified Reviewer

Simple but not simpler


Verified Reviewer

Eshop Owner Routee Review

4 years of Routee usage. Few or none problems at all. Easy to use.


Toni O.

Can't recommend

I was a satisfied user for several months but then suddenly Routee closed my account and did not let me export any my own data. They refused to provide/give me access to export my mailing lists or receipts.


Jean christophe M.

FINANCE DIRECTOR

reliable for sure.


Christos B.

SMS Feature

People in the Insurance Industry needs to communicate with customers every day about contracts expiration dates. ROUTEE system helped in automating sending SMS messages. Made it easy and cost-effective


Verified Reviewer
Industry: Information Technology & Services
Company size: Self Employed

Simple but not simpler

Used Weekly for 2+ years
Reviewed on 2019/06/24
Review Source: Capterra

Pros

The ease of use, the quality of services, the customer support and of course the low pricing.

Cons

Open source projects (clients, SDKs, tutorials, etc) - But they have perfect and easy to read documentation.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Wholesale
Company size: 11-50 Employees

Eshop Owner Routee Review

Used Daily for 2+ years
Reviewed on 2019/02/12
Review Source: Capterra

4 years of Routee usage. Few or none problems at all. Easy to use.

Pros

The loaded templates
The option to send message to multiple people at once
The custom sender ID (i put my business name)
The good Routee customer service at Greece.

Cons

In the loaded templates, when you type between the loaded message, if you stop for 1 sec, the cursor goes to the end of text. This is discomforting, many time you go back and forth.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Toni O.
Industry: Financial Services
Company size: 2-10 Employees

Can't recommend

Used Daily for 1-5 months
Reviewed on 2020/04/20
Review Source: Capterra

I was a satisfied user for several months but then suddenly Routee closed my account and did not let me export any my own data. They refused to provide/give me access to export my mailing lists or receipts.

Pros

Easy to use. Software backend looks good.

Cons

The attitude of customer service is really bad. They don't want to help at all.

Response from AMD Telecom

We are very sorry to hear that. As you already discussed with our support team, Routee's policy is very strict when it comes to spam campaigns to ensure transparency and after our notice, you were fully refunded.

At Routee we work 24/7 to provide a seamless and secure customer experience. Secure financial transactions and preventing spam campaigns to ensure the best possible deliverability are our top priorities.

We operate with leading technologies designed with the aim of providing not only the best anti-fraud service on the market but also the possibility of continuously evolving the tools created to fight the main existing attack techniques. Our Security Operations Specialists conduct transactions and spam-rate monitoring for every client, and following notice, if a client does not comply with the company's policies, gets a full refund and we terminate their access.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Jean christophe M.
Industry: Medical Practice
Company size: 11-50 Employees

FINANCE DIRECTOR

Used Daily for 2+ years
Reviewed on 2019/06/24
Review Source: Capterra

reliable for sure.

Pros

Reliable in sending sms. it is very important in medical use.

Cons

some times complicated. campaigns. function copy paste one by one not avialable. obliged to put country code in one by one sms

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Christos B.
Industry: Computer Software
Company size: 2-10 Employees

SMS Feature

Used Daily for 2+ years
Reviewed on 2019/07/09
Review Source: Capterra

People in the Insurance Industry needs to communicate with customers every day about contracts expiration dates. ROUTEE system helped in automating sending SMS messages. Made it easy and cost-effective

Pros

Good Detailed Documentation and Examples

Cons

Examples did not Include VB.NET and some errors in JSON strings

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,9/10
Based on 19 user ratings
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ROUTEE Pricing

ROUTEE Pricing

Starting from
US$10,60/month
Free Trial
Subscription
Value for money

Routee offers 6 pricing plans based on the number of subscribers (outlined below). Yearly subscriptions are offered as well.

$10.60/month: up to 2,500 subscribers
$25.90/month: 2,501 - 3,000 subscribers
$29.50/month: 3,001 - 4,000 subscribers
$30.60/month: 4,001 - 5,000 subscribers
$34.20/month: 5,001 - 6,000 subscribers
$37.70/month: 6,001 - 7,000 subscribers

Routee offers 6 pricing plans based on the number of subscribers (outlined below). Yearly subscriptions are offered as well.

$10.60/month: up to 2,500 subscribers
$25.90/month: 2,501 - 3,000 subscribers
$29.50/month: 3,001 - 4,000 subscribers
$30.60/month: 4,001 - 5,000 subscribers
$34.20/month: 5,001 - 6,000 subscribers
$37.70/month: 6,001 - 7,000 subscribers

Value for Money
4,2/5
Based on 19 user ratings
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ROUTEE Features

ROUTEE Features

API
Activity Dashboard
Automatic Notifications
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Communication Management
Conferencing
Contact Management
Customizable Branding
Instant Messaging
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4/5
Based on 19 user ratings
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Categories

Additional information for ROUTEE

Additional information for ROUTEE

Key features of ROUTEE

  • Chat / Messaging

ROUTEE FAQs

ROUTEE FAQs

Below are some frequently asked questions for ROUTEE.

Q. What type of pricing plans does ROUTEE offer?

ROUTEE offers the following pricing plans:

Starting from: US$10,60/month

Pricing model: Subscription

Free Trial: Available

Routee offers 6 pricing plans based on the number of subscribers (outlined below). Yearly subscriptions are offered as well. $10.60/month: up to 2,500 subscribers $25.90/month: 2,501 - 3,000 subscribers $29.50/month: 3,001 - 4,000 subscribers $30.60/month: 4,001 - 5,000 subscribers $34.20/month: 5,001 - 6,000 subscribers $37.70/month: 6,001 - 7,000 subscribers

Q. What are the main features of ROUTEE?

ROUTEE offers the following features:

  • Chat / Messaging

Q. Who are the typical users of ROUTEE?

ROUTEE has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Mid Size Business

Q. What languages does ROUTEE support?

ROUTEE supports the following languages:

English, French, German, Italian, Portuguese, Russian, Spanish

Q. What type of pricing plans does ROUTEE offer?

ROUTEE has the following pricing plans:

Subscription

Q. Does ROUTEE support mobile devices?

We do not have any information about what devices ROUTEE supports

Q. What other apps does ROUTEE integrate with?

ROUTEE integrates with the following applications:

CS-Cart, Magento Commerce, OpenCart, PrestaShop, Shopify, WooCommerce, Woopra, Wordpress

Q. What level of support does ROUTEE offer?

ROUTEE offers the following support options:

Phone Support, Online Support, FAQs, Knowledge Base, Video Tutorials