About ROUTEE

Routee, powered by AMD Telecom, provides Web and API Communication as a Service solutions, to expand and simplify communication capabilities between people, applications, corporations, and technology. Organizations are able to utilize forms of messaging, voice, and verification. Key features include email, text/SMS, two-way SMS, IVR, click-to-call, two-factor authentication, number lookup/validation, and virtual phone numbers. Additionally, users have the option to design and automate workflows, as well as prioritize certain channels to achieve maximum engagement when delivering messages. Routee offers real-time reports on customer behavior. These reports track location, time, read messages, and conversion rates for detailed analysis.

Specifically regarding email outreach, Routee enables organizations to send promotional and transactional emails (e.g. welcome emails, shipping notices, order confirmations, passwords reminders, and purchase receipts). Keep email contact lists clean and remove invalid email addresses using Routee's email verifier tool.

Additionally, documentation is provided on Routee's API for businesses that wish to integrate third party systems with the platform.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

Supported Languages

English, French, German, Italian, Portuguese, Russian, Spanish

Images

ROUTEE dashboard
ROUTEE user interface
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ROUTEE video
ROUTEE screenshot: ROUTEE dashboard ROUTEE screenshot: ROUTEE user interface

Features

Total features of ROUTEE: 125

  • 2-Way Messaging
  • A/B Testing
  • API
  • Activity Dashboard
  • Ad hoc Analysis
  • Ad hoc Reporting
  • Analytics/ROI Tracking
  • Anti Spam
  • Auto-Responders
  • Automated Responses
  • Behavior Tracking
  • CAN SPAM Compliance
  • CRM
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Caller ID
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Chat/Messaging
  • Contact Database
  • Contact Management
  • Contextual Targeting
  • Credential Management
  • Customer Database
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Surveys
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customization
  • Data Import/Export
  • Database Support
  • Device Targeting
  • Drip Campaigns
  • Dynamic Content
  • ERP
  • Email Campaign Management
  • Email Distribution
  • Email Marketing
  • Email Monitoring
  • Email Templates
  • Email Tracking
  • Engagement Analytics
  • Event Tracking
  • Event Triggered Actions
  • Expiry Notifications
  • Forms Management
  • Geolocation
  • Geotargeting
  • IVR / Voice Recognition
  • Interactive Content
  • Knowledge-Based Authentication
  • Landing Pages/Web Forms
  • Lead Management
  • Lead Qualification
  • List Management
  • Live Chat
  • MMS
  • Mailing List Management
  • Marketing Automation
  • Mass Texting
  • Message Personalization
  • Mobile Alerts
  • Mobile Authentication
  • Mobile Coupons
  • Mobile Keywords
  • Mobile Optimized Emails
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Factor Authentication
  • Multi-Language
  • Multiple Scripts
  • Multivariate Testing
  • Newsletter Management
  • Notification Scheduling
  • Out-of-Band Authentication
  • Phone Key Input
  • Policy Management
  • Polls/Voting
  • Push Notifications
  • Real Time Analytics
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Rules-Based Workflow
  • SMS Marketing Managment
  • SMS Messaging
  • Sales Analytics
  • Scheduled Messaging
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shortcodes
  • Single Sign On
  • Social Marketing
  • Spam Blocker
  • Subscriber Management
  • Subscription Management
  • Survey/Poll Management
  • Template Management
  • Text to Speech
  • Text-to-Win
  • Third Party Integrations
  • Two-Factor Authentication
  • Unsubscribe Database
  • Visual Notifications
  • Voice Customization
  • Voice Mail
  • WYSIWYG Editor
  • Web Forms
  • Web Notifications
  • Website Visitor Tracking
  • eCommerce Management

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Reviews

Overall rating

4,3 /5
(20)
Value for Money
4,2/5
Features
4/5
Ease of Use
4,2/5
Customer Support
4,6/5

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Showing 5 reviews of 20
Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Simple but not simpler

Reviewed on 2019/06/24

Pros

The ease of use, the quality of services, the customer support and of course the low pricing.

Cons

Open source projects (clients, SDKs, tutorials, etc) - But they have perfect and easy to read documentation.

Tony S.
Overall rating
  • Industry: Telecommunications
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

One of the best SMS providers

Reviewed on 2021/01/15

I like Routee overall and will keep using it, at least for 'the-rest-of-the-world, but when I...

I like Routee overall and will keep using it, at least for 'the-rest-of-the-world, but when I really need reliable messages, I prefer to deal with the mobile operators directly if possible.

Pros

The prices are the cheapest and most reliable I could find for the country I target the most (Malta, EU) but it seems pretty cheap and reliable for other countries as well. It is as close as you can get to integrating directly with the operator

Cons

On one occasion they promised a Direct route but in fact it was not. The messages to ported numbers were being lost and they said they fixed it after the fact but couldn't guarantee that it would not happen again.
Support was fast but not enough for me to salvage the situation with my client.

Toni O.
Overall rating
  • Industry: Financial Services
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Can't recommend

Reviewed on 2020/04/20

I was a satisfied user for several months but then suddenly Routee closed my account and did not...

I was a satisfied user for several months but then suddenly Routee closed my account and did not let me export any my own data. They refused to provide/give me access to export my mailing lists or receipts.

Pros

Easy to use. Software backend looks good.

Cons

The attitude of customer service is really bad. They don't want to help at all.

Response from AMD Telecom

We are very sorry to hear that. As you already discussed with our support team, Routee's policy is very strict when it comes to spam campaigns to ensure transparency and after our notice, you were fully refunded.

At Routee we work 24/7 to provide a seamless and secure customer experience. Secure financial transactions and preventing spam campaigns to ensure the best possible deliverability are our top priorities.

We operate with leading technologies designed with the aim of providing not only the best anti-fraud service on the market but also the possibility of continuously evolving the tools created to fight the main existing attack techniques. Our Security Operations Specialists conduct transactions and spam-rate monitoring for every client, and following notice, if a client does not comply with the company's policies, gets a full refund and we terminate their access.

Verified Reviewer
Overall rating
  • Industry: Wholesale
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Eshop Owner Routee Review

Reviewed on 2019/02/12

4 years of Routee usage. Few or none problems at all. Easy to use.

4 years of Routee usage. Few or none problems at all. Easy to use.

Pros

The loaded templates
The option to send message to multiple people at once
The custom sender ID (i put my business name)
The good Routee customer service at Greece.

Cons

In the loaded templates, when you type between the loaded message, if you stop for 1 sec, the cursor goes to the end of text. This is discomforting, many time you go back and forth.

Jean christophe M.
Overall rating
  • Industry: Medical Practice
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

FINANCE DIRECTOR

Reviewed on 2019/06/24

reliable for sure.

reliable for sure.

Pros

Reliable in sending sms. it is very important in medical use.

Cons

some times complicated. campaigns. function copy paste one by one not avialable. obliged to put country code in one by one sms

Showing 5 reviews of 20 Read all reviews

ROUTEE FAQs

Below are some frequently asked questions for ROUTEE.

ROUTEE offers the following pricing plans:

  • Starting from: US$10,60/month
  • Pricing model: Subscription
  • Free Trial: Available

Routee offers 6 pricing plans based on the number of subscribers (outlined below). Yearly subscriptions are offered as well. $10.60/month: up to 2,500 subscribers $25.90/month: 2,501 - 3,000 subscribers $29.50/month: 3,001 - 4,000 subscribers $30.60/month: 4,001 - 5,000 subscribers $34.20/month: 5,001 - 6,000 subscribers $37.70/month: 6,001 - 7,000 subscribers

We do not have any information about ROUTEE features

ROUTEE has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

ROUTEE supports the following languages:

English, French, German, Italian, Portuguese, Russian, Spanish

ROUTEE supports the following devices:

ROUTEE integrates with the following applications:

CS-Cart, Magento Commerce, OpenCart, PrestaShop, Shopify, WooCommerce, Woopra, WordPress

ROUTEE offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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