TripActions

Corporate travel platform available on all devices

4,8 /5 (148 reviews) Write a Review!

TripActions Overview

What is TripActions?

TripActions is a travel management platform that enables financial teams, human resource teams, and travel managers to collaborate on building, managing and scaling a corporate travel management program. The native mobile apps for Android and iOS allow employees to browse and book business travel from anywhere, whilst also benefiting from incentives, loyalty discounts, and competitive prices.

TripActions combines AI-driven technologies with a broad range of flight, accommodation and rental car inventory, as well as global 24/7 proactive live human support to aid employees, finance leaders and travel managers with travel booking and management.

Management can build custom travel programs for their business or team and define policies. Employees are able to book air travel, accommodation, and more on the platform and are provided with personalized, AI-driven results for their searches based on past bookings or preferences. Businesses can use TripActions to track spend, program performance, budgets, and more, and utilize this information to optimize corporate travel policies.

TripActions Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact TripActions for pricing information.


TripActions Features

Devices
Business size
S M L
Markets
United States, United Kingdom, Australia
Supported Languages
English

Media

TripActions admin dashboard
TripActions carbon offset
TripActions information security
TripActions support chat
TripActions train reservation
TripActions flight reservation
TripActions video TripActions screenshot: TripActions admin dashboard TripActions screenshot: TripActions carbon offset TripActions screenshot: TripActions information security TripActions screenshot: TripActions support chat TripActions screenshot: TripActions train reservation TripActions screenshot: TripActions flight reservation

TripActions Reviews

TripActions Reviews

Overall rating
4,8
/
5
Excellent
116

Very good
27

Average
5

Poor
0

Terrible
0

Value for Money
4,5
Features
4,6
Ease of Use
4,7
Customer Support
4,7
97% recommended this app
Maddison P.

Everything all in one place!!

Overall I absolutely love it and booking trips is extremely easy.


Thomas O.

Phone no more

No longer need to book and expense my own travel - save money out of my own pocket.


Julie H.

Easy - worth the cost if only for reporting

TripActions has been an incredibly helpful tool. Even if the actual trip prices aren't always cheaper, the administrative time savings is still worth it.


Laura R.

Horrible for business travelers

It feels like nobody who works there actually flies frequently themselves. Thus, they never adequately address my needs. It is SO frustrating. This is literally the only company I've ever sought out to actively negatively review. They're masking a bad travel experience with a pretty user interface for booking.


Verified Reviewer

Consumer grade travel booking for the corporate context

Consumer-grade user experience that's very employee-friendly.


Maddison P.
Industry: Legal Services
Company size: 51-200 Employees

Everything all in one place!!

Used Other for 1+ year
Reviewed on 2020/02/17
Review Source: Capterra

Overall I absolutely love it and booking trips is extremely easy.

Pros

That my entire trip was in one place - and all rewards information can still be applied.

Cons

The rental car function needs a lot of work. My receipt showed different information than the company had on one trip which was a painful issue to reconcile.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Thomas O.
Industry: Computer Software
Company size: 501-1 000 Employees

Phone no more

Used Daily for 6-12 months
Reviewed on 2019/07/30
Review Source: Capterra

No longer need to book and expense my own travel - save money out of my own pocket.

Pros

Being a road warrior (>125 miles with Delta a year) there is never a shortage of travel issues and problems, but Trip Actions quick customer service (chat function) is always there for you.

Cons

- Please integrate the corporate discount rate with BonVoy, I continue to book my hotels outside the system to grab the best rate.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Julie H.
Industry: Accounting
Company size: 51-200 Employees

Easy - worth the cost if only for reporting

Used Monthly for 2+ years
Reviewed on 2020/10/27
Review Source: Capterra

TripActions has been an incredibly helpful tool. Even if the actual trip prices aren't always cheaper, the administrative time savings is still worth it.

Pros

Reporting. You can get any information you need from their reporting tool which has been IMMENSELY helpful during audit season.
We don't use them, but the Controls ability is awesome. You can set any level of controls that you need if you have budgetary concerns.
TripActions will reconcile with your credit card transactions. Amazing.

Cons

It does not always find the cheapest option. I can often find something cheaper just on Expedia which is odd.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Laura R.
Industry: Professional Training & Coaching
Company size: 51-200 Employees

Horrible for business travelers

Used Monthly for 6-12 months
Reviewed on 2019/01/14
Review Source: Capterra

It feels like nobody who works there actually flies frequently themselves. Thus, they never adequately address my needs. It is SO frustrating. This is literally the only company I've ever sought out to actively negatively review. They're masking a bad travel experience with a pretty user interface for booking.

Pros

The interface is easy to use. However, pretty products do not create for a great user experience--depth of integration and customer service do that.

Cons

For business travelers who have status on multiple airlines, this software is pretty miserable. TripActions serves as the barrier between me and my carrier of choice. It feels like nobody who works there actually flies frequently themselves. All I want to do is to be able to contact the airlines myself or have better integration so that 1) I can change things without a third party. In Southwest, I can't change in the app if my flight is late, or if I want to switch (at no cost due to my status) to an earlier flight. With Delta, due to loyalty, often if I call, they will waive change fees for me. However, with TripActions, the integration isn't there and a third party is negotiating on your behalf. It's ineffective and time consuming. Their change fees have to be approved by a manager--this makes it hard to switch flights last-minute and get home sooner. 2) My upgrades aren't invalidated. YUP! You read that right! Because the integration with TripActions and Delta is poor, I am not able to book my seat with status through TripActions. I always end up calling Delta directly to get upgraded. Most recently, though, on a long haul flight from LAX to NYC, Delta confirmed my upgrade, but when I went to check in, I found out TripActions invalidated it when they saw my new class of seat didn't match the initial one I booked. This results in me spending HOURS on the phone/chat feature between Delta and TripActions.

Response from TripActions

Hi Laura, Please forgive the delayed response. I'd like to learn more about your experience so that we can make this better for you. Would you DM me so we can start a conversation? Samantha

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 1.0/10

Verified Reviewer
Industry: Internet
Company size: 10 000+ Employees

Consumer grade travel booking for the corporate context

Used Other for 1-5 months
Reviewed on 2020/09/26
Review Source: Capterra

Consumer-grade user experience that's very employee-friendly.

Pros

Basically as easy to use as Google Flights or Kayak when it comes to booking corporate flights. Friendly, intuitive user experience that shows you options in a way that anybody who uses the aforementioned sites could easily use. Showing in policy v. not in policy is super useful and saves a lot of time for regular users. Same with seeing how many seats left in a flight.

Cons

Honestly not much to not like, at least from the perspective of an end user. Perhaps one of the people in HR who manages configuring the expenses/travel policies will have a different take.

Rating breakdown

Ease of Use

Likelihood to recommend: 8.0/10

User recommendation
9/10
Based on 148 user ratings
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TripActions Pricing

TripActions Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact TripActions for pricing information.

Contact TripActions for pricing information.

Value for Money
4,5/5
Based on 148 user ratings
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TripActions Features

TripActions Features

API
Activity Dashboard
Automatic Notifications
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Channel Management
Credit Card Processing
Discount Management
Electronic Payments
Inventory Management
Invoice Management
Online Booking Integration
Price Management
Promotions Management
Reporting & Statistics
Reservations Management
Room Booking
Third Party Integration
Features
4,6/5
Based on 148 user ratings
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Categories

TripActions FAQs

TripActions FAQs

Below are some frequently asked questions for TripActions.

Q. What type of pricing plans does TripActions offer?

TripActions offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Contact TripActions for pricing information.

Q. What are the main features of TripActions?

We do not have any information about TripActions features

Q. Who are the typical users of TripActions?

TripActions has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Mid Size Business

Q. What languages does TripActions support?

TripActions supports the following languages:

English

Q. What type of pricing plans does TripActions offer?

TripActions has the following pricing plans:

Subscription

Q. Does TripActions support mobile devices?

TripActions supports the following devices:

Android, iPhone

Q. What other apps does TripActions integrate with?

TripActions integrates with the following applications:

Chrome River EXPENSE, Expensify

Q. What level of support does TripActions offer?

TripActions offers the following support options:

Phone Support, Online Support