BookingSync
About BookingSync
BookingSync is a reservation and channel management tool that helps businesses manage clients and synchronize vacation rental bookings with portals. The platform's core features include a
property management system (PMS) that allows users to centralize and store all information on multiple properties, as well as keep track of all managerial activity such as rentals (pictures, descriptions, features), clients, bookings, and communication with travelers.
BookingSync helps organizations create a powerful landing page, photo galleries, a professional blog, or an online store, included with the website. Users can help travelers choose their vacation rental according to their search criteria and boost SEO targeting niche markets. Show rentals on a map and help travelers find the best house close to their favorites activities and spots in the area.
Control all activity from one place using BookingSync's channel manager with official connection with major OTAs, providing a safe and fast synchronization of the rentals calendar, prices and more. Users can synchronize rates per night, week, or month prices, and advanced pricing is also synced on common OTAs.
Offer a smooth booking workflow to customers with electronic payments, including instant booking for a fast and secure way to organize their stay. Users can clearly track each booking payment and manage downpayment, balance due, security deposit and extra services. Personal contracts can be automatically edited and sent to travelers after payment and updated after each booking step.
Key benefits of BookingSync
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- Industry: Computer Software
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The customer support we're all looking for.
Reviewed on 2018/10/05
Pros
Besides the technical benefits - my most favorite thing is the outstanding customer support. In terms of property management software, BookingSync is WAY ahead of the competition when it comes to customer support.
Cons
Can't think of anything right now - my only small complaint is that sometimes the admin area is slow to load.
Response from BookingSync
Hi Andrew,
Many thanks for that great review.
Glad to see that you enjoy our customer support! This team is really committed to meeting your needs and providing you with the best possible support.
Aurore
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product and great service
Reviewed on 2017/02/14
What I like most about BookingSync is the ability to customize it (most of it) for our needs;...
What I like most about BookingSync is the ability to customize it (most of it) for our needs; including synchronization to other distribution channels and websites, pulling data into our backend database with their free API and using Apps such as Notifications to automate communications with our guests and owners. Plus having complete control to customize our website as we see fit is a huge benefit. There are a few features that are missing, such as a advanced property management, a more in-depth guest management and housekeeping, but their list of Apps is growing and hopefully in the future they will offer something. In the mean time, we are able to get around this with their data synchronization to our in house applications.
The fee for the service is a fair monthly fee based on number of properties in your account, which I feel is a much better method vs taking a large commission from our bookings like some competitors do. Their support - even while being through a messaging app without the ability to call in, is also top notch.
I feel their documentation for some features, such as the Notifications app for example needs improvement, but they are quickly adding features and I know they will update their documentation in the future.
Overall, they have been a great team to work with and have helped us out when needed. I highly recommend bookingSync for any vacation rental company or individual home owner of multiple units. The common features are easy to use and quick to setup.
Pros
Ability to customize it for our needs. The biggest winner is the ability to customize our own website as we see fit.
Cons
Needs more documentation and a larger app section, which I know will come in time. The home owners section needs expansion, Notifications is a little confusing and needs documentation and we need more in-depth guest management (for instance fields for spouse, children, anniversaries, - more so than the one notes field).
Response from BookingSync
Thanks Kenan for these words. Your feedback is very valuable for us. We already started to work on our documentation improvement.
As you say, we still work on some Apps new features (Owners, Notifications).
It's very important for us to allow you maximum of customization, with your website and also through our API.
Feel free to give us your feedback, we're also working on a solution to co-create our product with our customers, stay tuned ;)
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
User-Friendly Interface and Powerful Automation
Reviewed on 2024/10/04
Pros
Its user-friendly interface and powerful automation features. The seamless integration with multiple booking channels makes managing listings effortless. Additionally, the detailed analytics and reliable customer support provide valuable insights and assistance, enhancing overall property management efficiency.
Cons
One thing I liked least about BookingSync is that some advanced features require a higher subscription tier, making them inaccessible for smaller businesses. Additionally, the initial setup can be time-consuming, and occasional syncing issues with certain booking channels can disrupt operations.
Multiunits are not managed.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
25 Days of Nightmares and Counting - Vacancy Rate Skyrocket to 60% and still increasing
Reviewed on 2018/12/20
In conclusion, if you are ready for a real challenge specially if you manage several properties, I...
In conclusion, if you are ready for a real challenge specially if you manage several properties, I only manage 16 and it has been a challenge for me, I hope at the end I can come back here and update my review to say it was worth it but so far I unfortunately can't say that, I just now was with Airbnb on the phone for an hour because guests are trying to book my properties but they are getting an error saying that the property is unavailable. I looked at my booking.com account rates to make sure it was good since no bookings are coming thru and to my surprise they are showing very old and really high rates, so my rates are not updating on booking.com either. I am spechless right now, specially because my setup was "COMPLETED" around Dec 1st as previously mentioned, I opened a ticket, attached the appropriate print screens, I requested to speack with the head of the company, and since I know they will take a few days to respond and honestly at this point with my vacancy rate increasing like never before I decided to document my experience on here to alert others who are planning to sign up to know what to expect and to also get the attention from the executives of BookingSync and hopefully ALL this issues can finally be resolved, and someone needs to be held accountable for all the revenue I have lost this month due to all these errors preventing me from getting bookings. Thank you
Pros
-Friendly staff like
-Several nice apps to extend functionality
-Connection available to main channels
-Their new inbox is a great feature (Only avl for airbnb and HomeAway)
-Easy to connect with zapier to extract your data and connect other tools.
Cons
-Very expensive onboarding, unorganized and unfinished, declared as completed around Dec 1st, you are told that BookingSync will handle everything for you, BUT...
-2 Weeks later and my website was still not working, unable to take reservations or payments.
-Got double booked twice as the connection with HomeAway is still not completed 25d later by HomeAway and icals were not linked by BookingSync team.
-The synch connection with Airbnb takes hours to update a photo or a simple description update.
-Stripe account was not working almost 2-3 weeks later
-Small requests to update logos on the page and the emails not completed almost 2-3 weeks later
-Rates not updating correctly on Airbnb from their internal PriceLabs and Wheelhouse apps.
-Started using their rates table and after many days of playing with it I was able to get it to work.
-Some apps were showing errors 3 weeks later like their Invoice app, so I was unable to use it.
-Booking.com account still today with incorrect very old high rates.
-Bookings appear and disappear from my calendar without explanation, without names or data.
-Most support members takes around 2-3 days to get back to you about any ticket usually with more questions about the issue instead of providing us with a solution or some kind of insight, making the situation even more challenging. I must have almost 10 tickets opened already, I have used other PMS in the past and never had to open so many tickets.
- Industry: Leisure, Travel & Tourism
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Everything we needed, and there's plenty more to come!
Reviewed on 2017/03/02
We are another one of the ex-Kigo companies that got abruptly put out of work due to platform...
We are another one of the ex-Kigo companies that got abruptly put out of work due to platform failure last year.
In hindsight it was a blessing. In our search to find another platform I came here to Capterra and looked through all the reviews, studied each one, did a trial version of several and eventually settled on Bookingsync. We've never looked back.
The first thing about Bookingsync that struck me was the ease of use and intuitive nature of the dashboard. Setting up a booking platform from scratch is a daunting prospect but I found myself very easily navigating around and getting setup with the minimum of fuss.
When I did need help, there a chat box right inside the dashboard with staff ready to answer questions immediately. The customer care is awesome! We have 175+ properties across several cities and we like to push the boundaries of what's possible with technology so I had a lot of questions. Even though I'm a whole time zone away (I'm in South America, they are based out of Europe) I get excellent, timely responses to all my questions.
When things get technically challenging, like our recent site migration, the CEO of the company personally handled my case and sat through the process with me over Skype. Support doesn't get much better than that!
One of the things I like the most about the product is the way that is gives your the basic tools for running any sized business, then gives you the option to add applications as you need them.
You can choose to add a website, channel management, revenue management, an owner portal and many other options, but only if your business needs to use them, otherwise it stays as a lean, simple to use product for a single home or a large property management company like ourselves.
I especially like the Zapier integration that allows us to push booking data into Salesforce and seamlessly work with third parties.
I really can't recommend them highly enough, and the best thing is they are still a young company that are developing more tools and integrations all the time.
It's also cheaper than what we were paying for Kigo, for a much better product in my opinion.
Pros
Ease of use and getting setup quickly
Excellent customer support
Flexibility of add-on software and integrations
Great looking website out of the box with excellent SEO functionality built in
Cons
Needs more features like reporting (but that's coming)
Response from BookingSync
Many thanks for that great review Andrew, we're proud to have you as a customer. Glad to see that you like our quick setup, customer support and flexibility with our App Center with great partners apps!
BookingSync FAQs
Below are some frequently asked questions for BookingSync.Q. What type of pricing plans does BookingSync offer?
BookingSync offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Contact BookingSync for detailed pricing information.
Q. Who are the typical users of BookingSync?
BookingSync has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does BookingSync support?
BookingSync supports the following languages:
English, French
Q. Does BookingSync support mobile devices?
BookingSync supports the following devices:
Q. What other apps does BookingSync integrate with?
BookingSync integrates with the following applications:
Beyond, BookingPal, Braintree, Gmail, Google Drive, Mailchimp, PayPal, QuickBooks Online, Rentals United, Stripe, Zapier
Q. What level of support does BookingSync offer?
BookingSync offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat
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