Naverisk

Remote monitoring & management for managed service providers

4,7 /5 (26 reviews) Write a Review!

Naverisk Overview

What is Naverisk?

Naverisk is a complete RMM (remote monitoring and management) and service desk solution that provides robust technology monitoring, management, patching, alerting, scripting and automation for managed service providers and IT professionals.

Naverisk focuses on the business of servicing technology for customers, providing users with the monitoring, PSA, remote control and device management tools, including ticketing and billing functionality in a single, web-based solution.

Users can monitor event logs, CPU, RAM, software, hardware, usage, network, printers and more, as well as troubleshoot and repair devices behind the scenes—without interrupting end users. Remote control access allows for integrated, secure and mobile friendly remote control tools powered by Splashtop.

Open source scripting allows users to run and automate scripts coded in OS native languages PowerShell, Batch, JavaScript and more. Users can also patch OS, device drivers and applications efficiently without the need for WSUS, define various agreements, type and billing/ invoicing options with SLAs for clients, and track, report and manage all helpdesk and technician activities with native and built-in ticketing.

Naverisk Overview

Pricing

Starting from
US$110,00/month

Pricing options

Free Trial
Subscription
Value for money

Pricing starts at $110/device/month.


Naverisk Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

Naverisk tickets
Naverisk client information
Naverisk settings
Naverisk device details and performance
Naverisk video Naverisk screenshot: Naverisk tickets Naverisk screenshot: Naverisk client information Naverisk screenshot: Naverisk settings Naverisk screenshot: Naverisk device details and performance

Naverisk Reviews

Naverisk Reviews

Overall rating
4,7
/
5
Excellent
19

Very good
6

Average
1

Poor
0

Terrible
0

Value for Money
4,7
Features
4,3
Ease of Use
4,5
Customer Support
4,8
96% recommended this app
Jon B.

Easy to implement and get started, a good group of tools, and documentation included. Good AiO.

I have used competing packages (ConnectWise, AutoTask, Level Platforms, etc, etc). They are often too bulky, some not intuitive, frequently very expensive.... this was much easier to implement, it is pretty stable and does not have a lot of overhead requirements. we were able to get up and going quickly and when we give customers access they are able to navigate the software without a huge amount of technical knowledge or a big learning curve.


Evgeny S.

Amazing RMM and Service Desk platform. Helps us to manage thousands of customers with ease.

Naverisk gives us more control, flexibility and functionality for the adequate price.


Andy H.

Limited product, horrible customer service

In looking at these reviews, I can only surmise many manufactured.

We used this product for two years, having now switched to ConnectWise, which we feel better meets our needs. Naverisk's base offering is adequate for very small MSPs with limited needs. We realized its limitations perhaps a year or so too late, but nevertheless made the decision to switch to a more robust solution.

My deep frustration and quite frankly, resentment, stems from Naverisk's customer service. Our total investment was $24,570. Of this amount, $13,200 was for BitDefender licensing. Upon termination of our relationship, Naverisk suspended our account with BitDefender (understandable) but positively refused to un-suspend us for the 15 minutes it would take to migrate the license over to ConnectWise, thus forcing us to do a completely new roll-out and waste many hours of time.

ConnectWise has confirmed they routinely will accommodate partners who switch to other providers but Naverisk elected to behave like a petulant child. Despite my overall dissatisfaction with the product, I always had respect and appreciation for the team at Naverisk until this happened. I feel it's important to educate potential customers of the unethical manner in which they do business so they don't make the same mistake we did.


Doug H.

Well, that was easy


Scott S.

Naverisk RMM has transformed our Business

Increased Revenue
Decreased time to resolve issues


Jon B.

Easy to implement and get started, a good group of tools, and documentation included. Good AiO.

Used Daily for 2+ years
Reviewed on 2018/01/08
Review Source: Capterra

I have used competing packages (ConnectWise, AutoTask, Level Platforms, etc, etc). They are often too bulky, some not intuitive, frequently very expensive.... this was much easier to implement, it is pretty stable and does not have a lot of overhead requirements. we were able to get up and going quickly and when we give customers access they are able to navigate the software without a huge amount of technical knowledge or a big learning curve.

Pros

simple, easy, straight forward, a nice collection of basic features all in a single interface that is easy to get up and going quickly. software is also affordable and the company is both easy to communicate with and work with when needed. it has become our staple everyday go-to software package. it keeps our team on track and communicating internally and with our customers.

Cons

all the basic features are there, but new feature development is slow. integration with other platforms and technologies is also lacking. luckily you can do most of what you need without having to speak to other programs, but true cross talk with other AV, Backup, Process Mgmt, Accounting and other platforms is limited.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Evgeny S.
Industry: Information Technology & Services
Company size: 11-50 Employees

Amazing RMM and Service Desk platform. Helps us to manage thousands of customers with ease.

Used Daily for 2+ years
Reviewed on 2018/01/16
Review Source: Capterra

Naverisk gives us more control, flexibility and functionality for the adequate price.

Pros

Easy to use RMM platform gives us flexibility and control over the customer issues and requests. Ability to remote in to a system using different methods provides robust redundancy and hope for the great outcome. Monitoring system at it best monitors every aspect of a computer or a sever hardware and software 24/7 providing efficient alerting and allowing us to present our self as a proactive team. With a great Antivirus that Naverisk is partnered to we can be sure that our customers's critical systems are secure and stable. Great script repository management allows us to automate almost all the aspects of our daily routine IT tasks and free more time for other tasks. Naverisk in house installation solution gives us assurance and control that we didn't have before. I'm glad that we can provide a feedback, submit feature requests and help develop the system in the way that technicians need.

Cons

Support responsiveness and ticketing system could be better, but looking back for a year and a half I can see how quickly Naverisk is developing and I'm sure they would gather all the feedback and fix those issue. Also the site itself could have a better and more modern design, but it isn't that important for day to day use.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Andy H.
Industry: Medical Practice
Company size: 11-50 Employees

Limited product, horrible customer service

Used Daily for 1+ year
Reviewed on 2019/02/06
Review Source: Capterra

In looking at these reviews, I can only surmise many manufactured.

We used this product for two years, having now switched to ConnectWise, which we feel better meets our needs. Naverisk's base offering is adequate for very small MSPs with limited needs. We realized its limitations perhaps a year or so too late, but nevertheless made the decision to switch to a more robust solution.

My deep frustration and quite frankly, resentment, stems from Naverisk's customer service. Our total investment was $24,570. Of this amount, $13,200 was for BitDefender licensing. Upon termination of our relationship, Naverisk suspended our account with BitDefender (understandable) but positively refused to un-suspend us for the 15 minutes it would take to migrate the license over to ConnectWise, thus forcing us to do a completely new roll-out and waste many hours of time.

ConnectWise has confirmed they routinely will accommodate partners who switch to other providers but Naverisk elected to behave like a petulant child. Despite my overall dissatisfaction with the product, I always had respect and appreciation for the team at Naverisk until this happened. I feel it's important to educate potential customers of the unethical manner in which they do business so they don't make the same mistake we did.

Pros

Easy to use and simple. Quick deployment. Responsive UI.

Cons

Very limited feature set. Adequate for a very small MSP with very simple needs... for the money, there are much more robust products on the market for around the same price.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 1.0/10

Doug H.
Industry: Information Technology & Services
Company size: 2-10 Employees

Well, that was easy

Used Daily for 1+ year
Reviewed on 2020/05/13
Review Source: GetApp

Pros

Pros? Loads.. The speed of which data is updated to the server, for example, the performance monitor. It's pretty much Realtime data.
All in all, it took about 15 minutes to set up the Naverisk server, after setting Windows and SQL server to the necessary specs. The layout is pretty intuitive. Our set up was On Prem, so the customisation ability was really good. Full HTML access to customise response emails etc. Critical bug fixes are issued immediately. Non essential tweaks, and features are generally sent out on their quarterly major update releases.

Cons

Well, these aren't necessarily CONs, but there are, as will ALL products, some issues. But these issues are dealt with accordingly.. If the issue is a technical issue, then the 24/7 support team respond almost immediately.. usability issues are sent on to their dev/product team for review..

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Scott S.

Naverisk RMM has transformed our Business

Used Daily for 2+ years
Reviewed on 2018/01/04
Review Source: Capterra

Increased Revenue
Decreased time to resolve issues

Pros

The Naverisk RMM solution has transformed how we do business. It has enabled us to support significantly more endpoints and provide our customers with best in class service. Utilizing the Naverisk RMM to proactively monitor our clients system and create custom profiles for vertical and LOB applications we are now able to keep our clients up-time maximized and time to resolution for issues to a minimum. The Naverisk team has been very responsive to support requests and available for their "unlimited training" when we have a question. After using a number of other MSP RMM solutions we have found that Naverisk has been the best fit for us and our clients.

Cons

The road map for future releases has been somewhat unclear in the past however now that it has been bought back by the original developers we have seen better communications.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,2/10
Based on 26 user ratings
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Naverisk Pricing

Naverisk Pricing

Starting from
US$110,00/month
Free Trial
Subscription
Value for money

Pricing starts at $110/device/month.

Pricing starts at $110/device/month.

Value for Money
4,7/5
Based on 26 user ratings
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Naverisk Features

Naverisk Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4,3/5
Based on 26 user ratings
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Categories

Additional information for Naverisk

Additional information for Naverisk

Key features of Naverisk

  • Agreements & billing
  • Device management
  • Invoicing
  • Live chat
  • Open source scripting
  • Patch management
  • Remote control access
  • Remote monitoring
  • Screen sharing
  • Ticketing & helpdesk
  • Workflow & automation

Benefits

  • Remote monitoring - Monitor event logs, CPU, RAM, software, hardware, usage, network, printers and more.

  • Device management - Troubleshoot and repair devices behind the scenes—without interrupting end users.

  • Workflow & automation - Troubleshoot and repair devices behind the scenes without interrupting end users.

  • Ticketing & helpdesk - Track, report and manage all helpdesk and technician activities with native and built-in ticketing.

  • Real–time alerting - Receive real-time alerts and info about devices, networks, users and more.

  • Naverisk FAQs

    Naverisk FAQs

    Below are some frequently asked questions for Naverisk.

    Q. What type of pricing plans does Naverisk offer?

    Naverisk offers the following pricing plans:

    Starting from: US$110,00/month

    Pricing model: Subscription

    Free Trial: Available

    Pricing starts at $110/device/month.

    Q. What are the main features of Naverisk?

    Naverisk offers the following features:

    • Agreements & billing
    • Device management
    • Invoicing
    • Live chat
    • Open source scripting
    • Patch management
    • Remote control access
    • Remote monitoring
    • Screen sharing
    • Ticketing & helpdesk
    • Workflow & automation

    Q. Who are the typical users of Naverisk?

    Naverisk has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does Naverisk support?

    Naverisk supports the following languages:

    English

    Q. What type of pricing plans does Naverisk offer?

    Naverisk has the following pricing plans:

    Subscription

    Q. Does Naverisk support mobile devices?

    We do not have any information about what devices Naverisk supports

    Q. What other apps does Naverisk integrate with?

    Naverisk integrates with the following applications:

    Autotask, Autotask, QuickBooks Online Advanced, Splashtop Business Access, Splashtop Remote Support, TeamViewer, Warranty Master, Xero, Zendesk, e-automate

    Q. What level of support does Naverisk offer?

    Naverisk offers the following support options:

    Phone Support, Online Support, Forum, FAQs, Knowledge Base, Video Tutorials