Naverisk

Naverisk

Remote monitoring & management for managed service providers

5/5 (25 reviews)

Naverisk Overview

Naverisk is a complete RMM (remote monitoring and management) and service desk solution that provides robust technology monitoring, management, patching, alerting, scripting and automation for managed service providers and IT professionals.

Naverisk focuses on the business of servicing technology for customers, providing users with the monitoring, PSA, remote control and device management tools, including ticketing and billing functionality in a single, web-based solution.

Users can monitor event logs, CPU, RAM, software, hardware, usage, network, printers and more, as well as troubleshoot and repair devices behind the scenes—without interrupting end users. Remote control access allows for integrated, secure and mobile friendly remote control tools powered by Splashtop.

Open source scripting allows users to run and automate scripts coded in OS native languages PowerShell, Batch, JavaScript and more. Users can also patch OS, device drivers and applications efficiently without the need for WSUS, define various agreements, type and billing/ invoicing options with SLAs for clients, and track, report and manage all helpdesk and technician activities with native and built-in ticketing.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

English

Naverisk Reviews

Overall rating
5/5
96% positive reviews
18
Excellent
6
Very good
1
Average
0
Poor
0
Terrible
Alex B.

Having tried a few other RMMs over the years, we are now in our 5th year as a very happy customer

Used Daily for 2+ years
Reviewed on 2018/01/05
Review Source: Capterra

We are able to manage a lot more customers' systems with a small team than we could before.

Pros

Naverisk has always felt like a tool designed by MSPs for MSPs, which is how it originated. It serves our needs very well in managing 800+ devices and the support guys are always very responsive and resolve issues quickly (very few of them to be honest, just the occasional bug found in a new release, which they acknowledge and deal with well). We run Naverisk on our own servers rather than the hosted option, which is easy to install and maintain. We had previous experience of another RMM product that moved to a cloud infrastructure and the performance suffered and we had security concerns. So we searched for a replacement we could operate ourselves, found Naverisk and immediately took to the product. One of the biggest likes is the speed of response when we send script packs to multiple devices and also the huge range of monitoring alerts we can create. This is now rounded off very nicely by the new features that can trigger a script to attempt to self-heal problems when an alert is received.

Cons

The remote control features have always felt a bit clunky with a heavy reliance on Java to open VNC or RDP channels. This has been improved quite a bit lately with the introduction of Splashtop but I still feel it could see a bit more polish for a seamless experience

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Evgeny S.

Amazing RMM and Service Desk platform. Helps us to manage thousands of customers with ease.

Used Daily for 2+ years
Reviewed on 2018/01/16
Review Source: Capterra

Naverisk gives us more control, flexibility and functionality for the adequate price.

Pros

Easy to use RMM platform gives us flexibility and control over the customer issues and requests. Ability to remote in to a system using different methods provides robust redundancy and hope for the great outcome. Monitoring system at it best monitors every aspect of a computer or a sever hardware and software 24/7 providing efficient alerting and allowing us to present our self as a proactive team. With a great Antivirus that Naverisk is partnered to we can be sure that our customers's critical systems are secure and stable. Great script repository management allows us to automate almost all the aspects of our daily routine IT tasks and free more time for other tasks. Naverisk in house installation solution gives us assurance and control that we didn't have before. I'm glad that we can provide a feedback, submit feature requests and help develop the system in the way that technicians need.

Cons

Support responsiveness and ticketing system could be better, but looking back for a year and a half I can see how quickly Naverisk is developing and I'm sure they would gather all the feedback and fix those issue. Also the site itself could have a better and more modern design, but it isn't that important for day to day use.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jon B.

Easy to implement and get started, a good group of tools, and documentation included. Good AiO.

Used Daily for 2+ years
Reviewed on 2018/01/08
Review Source: Capterra

I have used competing packages (ConnectWise, AutoTask, Level Platforms, etc, etc). They are often too bulky, some not intuitive, frequently very expensive.... this was much easier to implement, it is pretty stable and does not have a lot of overhead requirements. we were able to get up and going quickly and when we give customers access they are able to navigate the software without a huge amount of technical knowledge or a big learning curve.

Pros

simple, easy, straight forward, a nice collection of basic features all in a single interface that is easy to get up and going quickly. software is also affordable and the company is both easy to communicate with and work with when needed. it has become our staple everyday go-to software package. it keeps our team on track and communicating internally and with our customers.

Cons

all the basic features are there, but new feature development is slow. integration with other platforms and technologies is also lacking. luckily you can do most of what you need without having to speak to other programs, but true cross talk with other AV, Backup, Process Mgmt, Accounting and other platforms is limited.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Scott S.

Naverisk RMM has transformed our Business

Used Daily for 2+ years
Reviewed on 2018/01/04
Review Source: Capterra

Increased Revenue
Decreased time to resolve issues

Pros

The Naverisk RMM solution has transformed how we do business. It has enabled us to support significantly more endpoints and provide our customers with best in class service. Utilizing the Naverisk RMM to proactively monitor our clients system and create custom profiles for vertical and LOB applications we are now able to keep our clients up-time maximized and time to resolution for issues to a minimum. The Naverisk team has been very responsive to support requests and available for their "unlimited training" when we have a question. After using a number of other MSP RMM solutions we have found that Naverisk has been the best fit for us and our clients.

Cons

The road map for future releases has been somewhat unclear in the past however now that it has been bought back by the original developers we have seen better communications.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Marcelo L.

Easy and Flexible

Used Daily for 2+ years
Reviewed on 2019/08/18
Review Source: Capterra

I've been using Naverisk since 2010, from the very first versions. It's was an amazing improve along those years and I am very confident to say that Naverisk hear what their customers have to say and align their development with the customers needs.

Pros

Extremely easy;
Flexible and customizable;
It fits to MSP and IT Departmanet
Full set of features that makes Naverisk an all-in-one plataform.
BI interface, that is a great advantage from other tools that I tested.

Cons

- Support is not in Portuguese :( (my native language)
- you must know what you're doing in the platform. it doesn't have any crystal ball inside (at least the current version)

Response from Naverisk

We really appreciate the positive feedback Marcel, and thanks for taking the time to post this review. As one of our early adopters, it's always great to hear how we could make Naverisk even better. We'll have to submit your crystal ball feature as a request to our product team!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Naverisk Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact Naverisk for detailed pricing information.

Naverisk Features

  • API
  • Activity Dashboard
  • CRM Integration
  • Customizable Branding
  • Email Integration
  • Monitoring
  • Real Time Monitoring
  • Reporting & Statistics
  • Support Ticket Management
  • Workflow Management

  • Automatic Notifications
  • Chat
  • Contact History
  • Instant Messaging
  • Knowledge Base Management
  • Multi-Channel Communication
  • Prioritizing
  • Social Media Integration
  • Surveys & Feedback
  • Third Party Integration

Additional information for Naverisk

Key features of Naverisk

  • Agreements & billing
  • Device management
  • Invoicing
  • Live chat
  • Open source scripting
  • Patch management
  • Remote control access
  • Remote monitoring
  • Screen sharing
  • Ticketing & helpdesk
  • Workflow & automation

Benefits

  • Remote monitoring - Monitor event logs, CPU, RAM, software, hardware, usage, network, printers and more.

  • Device management - Troubleshoot and repair devices behind the scenes—without interrupting end users.

  • Workflow & automation - Troubleshoot and repair devices behind the scenes without interrupting end users.

  • Ticketing & helpdesk - Track, report and manage all helpdesk and technician activities with native and built-in ticketing.

  • Real–time alerting - Receive real-time alerts and info about devices, networks, users and more.

  • Naverisk FAQs

    Below are some frequently asked questions for Naverisk.

    Q. What type of pricing plans does Naverisk offer?

    Naverisk offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Available

    Contact Naverisk for detailed pricing information.

    Q. What are the main features of Naverisk?

    Naverisk offers the following features:

    • Agreements & billing
    • Device management
    • Invoicing
    • Live chat
    • Open source scripting
    • Patch management
    • Remote control access
    • Remote monitoring
    • Screen sharing
    • Ticketing & helpdesk
    • Workflow & automation

    Q. Who are the typical users of Naverisk?

    Naverisk has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Naverisk support?

    Naverisk supports the following languages:

    English

    Q. What type of pricing plans does Naverisk offer?

    Naverisk has the following pricing plans:

    Subscription

    Q. Does Naverisk support mobile devices?

    We do not have any information about what devices Naverisk supports

    Q. What other apps does Naverisk integrate with?

    Naverisk integrates with the following applications:

    Autotask, Autotask, ConnectWise Control, ConnectWise Manage, QuickBooks, Splashtop Business Access, TeamViewer, Xero, Zendesk, e-automate

    Q. What level of support does Naverisk offer?

    Naverisk offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials