Naverisk

Remote monitoring & management for managed service providers

About Naverisk

Naverisk is a complete RMM (remote monitoring and management) and service desk solution that provides robust technology monitoring, management, patching, alerting, scripting and automation for managed service providers and IT professionals.

Naverisk focuses on the business of servicing technology for customers, providing users with the monitoring, PSA, remote control and device management tools, including ticketing and billing functionality in a single, web-based solution.

Users can monitor event logs, CPU, RAM, software, hardware, usage, network, printers and more, as well as troubleshoot and repair devices behind the scenes—without interrupting end users. Remote control access allows for integrated, secure and mobile friendly remote control tools powered by Splashtop.

Open source scripting allows users to run and automate scripts coded in OS native languages PowerShell, Batch, JavaScript and more. Users can also patch OS, device drivers and applications efficiently without the need for WSUS, define various agreements, type and billing/ invoicing options with SLAs for clients, and track, report and manage all helpdesk and technician activities with native and built-in ticketing.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Naverisk

  • Remote monitoring - Monitor event logs, CPU, RAM, software, hardware, usage, network, printers and more.

  • Device management - Troubleshoot and repair devices behind the scenes—without interrupting end users.

  • Workflow & automation - Troubleshoot and repair devices behind the scenes without interrupting end users.

  • Ticketing & helpdesk - Track, report and manage all helpdesk and technician activities with native and built-in ticketing.

  • Real–time alerting - Receive real-time alerts and info about devices, networks, users and more.

  • Devices

    Business size

    S M L

    Markets

    United Arab Emirates, Austria, Australia, Belgium, Brazil, Canada, Switzerland, Germany, Denmark, Finland, United Kingdom, Greece, Ireland, Netherlands, Norway, New Zealand, Puerto Rico, Saudi Arabia, Sweden, Singapore, United States, South Africa

    Supported Languages

    Not provided by vendor

    Pricing starting from:

    N/A

    • Free Version
    • Free Trial
    • Subscription

    Images

    Naverisk Software - Naverisk tickets
    Naverisk Software - Naverisk client information
    Naverisk Software - Naverisk settings
    Naverisk Software - Naverisk device details and performance
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    Naverisk Software - Naverisk tickets Naverisk Software - Naverisk client information Naverisk Software - Naverisk settings Naverisk Software - Naverisk device details and performance

    Features

    Total features of Naverisk: 109

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Tracking
    • Alerts / Escalation
    • Alerts/Notifications
    • Approval Process Control
    • Asset Lifecycle Management
    • Asset Tracking
    • Assignment Management
    • Audit Management
    • Audit Trail
    • Automated Scheduling
    • Automatic Backup
    • Automatic Patch Deployment
    • Automatic Scans
    • Availability Management
    • Backup and Recovery
    • Bandwidth Monitoring
    • Billable Items Tracking
    • Billing & Invoicing
    • CPU Monitoring
    • CRM
    • Client Portal
    • Collaboration Tools
    • Compliance Management
    • Configuration Management
    • Contract/License Management
    • Customizable Branding
    • Customizable Reports
    • Customization
    • Dashboard
    • Dashboard Creation
    • Data Storage Management
    • Data Visualization
    • Deployment Management
    • Diagnostic Tools
    • Document Management
    • Email Alerts
    • Email Management
    • Email Monitoring
    • Event Logs
    • Event Tracking
    • File Sharing
    • For MSPs
    • Help Desk Management
    • IP Address Monitoring
    • IT Asset Management
    • IT Asset Tracking
    • Incident Management
    • Internet Usage Monitoring
    • Inventory Management
    • Invoice Management
    • Issue Auditing
    • Issue Management
    • Issue Scheduling
    • Knowledge Base Management
    • Knowledge Management
    • Live Chat
    • Monitoring
    • Network Monitoring
    • Network Resource Management
    • Network Wide Management
    • Patch Management
    • Patch Prioritisation
    • Problem Management
    • Project Management
    • Project Tracking
    • Purchasing & Receiving
    • Quotes/Estimates
    • Real Time Analytics
    • Real Time Data
    • Real Time Monitoring
    • Real Time Notifications
    • Real Time Reporting
    • Real-Time Chat
    • Real-time Alerts
    • Real-time Updates
    • Recurring Issues
    • Release Management
    • Remediation Management
    • Remote Access/Control
    • Remote Monitoring & Management
    • Reporting & Statistics
    • Reporting/Analytics
    • Resource Management
    • Scheduling
    • Screen Sharing
    • Secure Data Storage
    • Self Service Portal
    • Server Monitoring
    • Service Level Agreement (SLA) Management
    • Service Reporting
    • Simple Network Management Protocol (SNMP)
    • Summary Reports
    • Support Ticket Management
    • Support Ticket Tracking
    • Surveys & Feedback
    • Task Management
    • Task Scheduling
    • Threshold Alerts
    • Ticket Management
    • Time & Expense Tracking
    • Unattended Access
    • Uptime Reporting
    • Virtual Machine Monitoring
    • Vulnerability Scanning
    • Web Traffic Reporting
    • Workflow Management

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    Reviews

    Overall rating

    4,7 /5
    (35)
    Value for Money
    4,8/5
    Features
    4,4/5
    Ease of Use
    4,5/5
    Customer Support
    4,8/5

    Already have Naverisk?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 35
    Jon B.
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Easy to implement and get started, a good group of tools, and documentation included. Good AiO.

    Reviewed on 2018/01/08

    I have used competing packages (ConnectWise, AutoTask, Level Platforms, etc, etc). They are often...

    I have used competing packages (ConnectWise, AutoTask, Level Platforms, etc, etc). They are often too bulky, some not intuitive, frequently very expensive.... this was much easier to implement, it is pretty stable and does not have a lot of overhead requirements. we were able to get up and going quickly and when we give customers access they are able to navigate the software without a huge amount of technical knowledge or a big learning curve.

    Pros

    simple, easy, straight forward, a nice collection of basic features all in a single interface that is easy to get up and going quickly. software is also affordable and the company is both easy to communicate with and work with when needed. it has become our staple everyday go-to software package. it keeps our team on track and communicating internally and with our customers.

    Cons

    all the basic features are there, but new feature development is slow. integration with other platforms and technologies is also lacking. luckily you can do most of what you need without having to speak to other programs, but true cross talk with other AV, Backup, Process Mgmt, Accounting and other platforms is limited.

    Justin C.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    A Great RMM / PSA and Soon to Be Backup Solution

    Reviewed on 2020/12/08

    It had a bit of a learning curve to it, but their on boarding program with professional technicians...

    It had a bit of a learning curve to it, but their on boarding program with professional technicians was bar none the best value I've had with a company in this space. The forum provides fast updates and improvements, and the owners seem to actually care about the success of my business.

    Pros

    Naverisk provides a single pane of glass from me to run my operation from. They provide access to all the important tools, scripting, logs, and more that I need to keep an eye on my customer's environments. Coupled with outstanding support, a great customer forum, and constant improvements. It's the little engine that could.

    Cons

    Like anything in a Post Catalina Mac Support world, the integrations for Mac could be better, but I haven't found anyone doing it better these days.

    Alternatives Considered

    Kaseya VSA, Atera, NinjaOne and RMM

    Reasons for Choosing Naverisk

    SyncroMSP looked really good at first look, but the more I used it, the more buggy the agents got. They kept having to be uninstalled and reinstalled, and there was never an alert it had to be done. It seemed to work really well right after an install and never when I needed it. The Agents were huge on install and everything of value was an add-on. Overall Naverisk just presented a better more mature product.

    Reasons for Switching to Naverisk

    Value, Maturity, Capacity and I never felt like I was just a cash cow. Naverisk fought for my business and they keep on earning it.
    Dale N.
    Overall rating
    • Industry: Computer Networking
    • Company size: Self Employed
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    The BEST support in the Industry!

    Reviewed on 2021/12/14

    The issues alerts/tracking has been very helpful, as well as the extra centralized information and...

    The issues alerts/tracking has been very helpful, as well as the extra centralized information and control. It gives me great tools to quickly resolve many issues behind the scenes while users are uninterrupted.

    Pros

    Great product, but even GREATER support. In my nearly 30 years of business, they continue to provide the BEST support I have ever had in the industry. Hands down.

    Cons

    Hard to answer as the product continues to grow. The few frustrations, like incorrect antivirus/security alerts, are usually due to limitations beyond their control.

    Andy H.
    Overall rating
    • Industry: Medical Practice
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 1.0 /10

    Limited product, horrible customer service

    Reviewed on 2019/02/06

    In looking at these reviews, I can only surmise many manufactured.

    We used this product for two...

    In looking at these reviews, I can only surmise many manufactured.

    We used this product for two years, having now switched to ConnectWise, which we feel better meets our needs. Naverisk's base offering is adequate for very small MSPs with limited needs. We realized its limitations perhaps a year or so too late, but nevertheless made the decision to switch to a more robust solution.

    My deep frustration and quite frankly, resentment, stems from Naverisk's customer service. Our total investment was $24,570. Of this amount, $13,200 was for BitDefender licensing. Upon termination of our relationship, Naverisk suspended our account with BitDefender (understandable) but positively refused to un-suspend us for the 15 minutes it would take to migrate the license over to ConnectWise, thus forcing us to do a completely new roll-out and waste many hours of time.

    ConnectWise has confirmed they routinely will accommodate partners who switch to other providers but Naverisk elected to behave like a petulant child. Despite my overall dissatisfaction with the product, I always had respect and appreciation for the team at Naverisk until this happened. I feel it's important to educate potential customers of the unethical manner in which they do business so they don't make the same mistake we did.

    Pros

    Easy to use and simple. Quick deployment. Responsive UI.

    Cons

    Very limited feature set. Adequate for a very small MSP with very simple needs... for the money, there are much more robust products on the market for around the same price.

    John C.
    Overall rating
    • Industry: Information Technology & Services
    • Company size: Self Employed
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great all-in-one product

    Reviewed on 2021/10/14

    Pros

    Easy to use, was deployed in place of another product in less than a week and was in continuous use since

    Cons

    additional integrations with quickbooks desktop, for instance

    Showing 5 reviews of 35 Read all reviews

    Naverisk FAQs

    Below are some frequently asked questions for Naverisk.

    Naverisk offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Available

    Pricing starts at $110/device/month.

    Naverisk has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    We do not have any information about what languages Naverisk supports

    Naverisk supports the following devices:

    Naverisk integrates with the following applications:

    Autotask PSA, ConnectWise Control, ConnectWise Manage, QuickBooks Online Advanced, Splashtop Remote Support, TeamViewer, Xero, Zendesk, e-automate

    Naverisk offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

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