About Zenbooker

Zenbooker is an online appointment booking and scheduling tool for home service businesses with availability tracking, payment processing, and website booking integration. By providing the tools to create an online booking platform, manage availability, assign tasks to employees, and process credit card payments, Zenbooker facilitates client self-service for booking home services.

To help businesses create a customizable booking experience designed for their home service needs, Zenbooker provides tools such as a custom booking website builder and custom widgets that can be embedded onto existing business websites. From the booking website, clients can view availability, see real-time price quotes for their selected services, and select their location from an intelligent predictive search tool. Businesses can set up service zones using a geographic map tool to define area limits for bookings so that customers are unable book services outside of a specific perimeter.

Once bookings are made, administrators can assign jobs to team members based on skills and availability, with the calendar tool showing each team member's upcoming jobs. Employees can access their schedule using their individual staff login and view the location using Google Maps.

The Zenbooker app sends confirmations and reminders to customers via SMS and employees can inform customers of their ETA with an ‘on my way’ text message. Profiles are generated for each customer which include information such as appointment history, job history, and contact information. To facilitate online payment, Zenbooker integrates with Stripe for credit card processing.

Key benefits of Zenbooker

  • Assign service jobs to employees once confirmed with the calendar management tool where users can view the whole team’s schedule including vacations and upcoming jobs.

  • Create customized booking widgets which can be embedded into the business website so that clients can view availability and book an appointment directly from the website.

  • Process credit card payments through integration with Stripe and allow customers to pay directly from the booking page or widget.

  • Manage pricing and give customers a real-time quote when booking based on their selected services or clients can send quote requests which can be managed within Zenbooker.

  • Send clients SMS appointment reminders ahead of their service and allow employees to send ETA messages when they are on their way to the appointment.

  • Devices

    Business size

    S M L

    Markets

    United States, Canada, United Kingdom, Australia

    Supported Languages

    English

    Images

    Users can schedule jobs and assign them to team members, and employees can access their schedule to view upcoming jobs
    Businesses can add a booking form to their website for customers to select the service, date, and time required
    Customers can choose from a list of available services
    Available dates and times are listed when booking online
    Users can set up service zones using a geographic map tool to define area limits for bookings
    View 6 more
    Zenbooker screenshot: Users can schedule jobs and assign them to team members, and employees can access their schedule to view upcoming jobs Zenbooker screenshot: Businesses can add a booking form to their website for customers to select the service, date, and time required Zenbooker screenshot: Customers can choose from a list of available services Zenbooker screenshot: Available dates and times are listed when booking online Zenbooker screenshot: Users can set up service zones using a geographic map tool to define area limits for bookings

    Features

    Total features of Zenbooker: 22

    • Availability Indicator
    • Booking Management
    • Calendar Management
    • Credit Card Processing
    • Custom Landing Pages
    • Customer Accounts
    • Customer History
    • Customizable Branding
    • Electronic Payments
    • Employee Management
    • Geographic Maps
    • Job Scheduling
    • Maintenance Scheduling
    • Online Booking Integration
    • Price Management
    • Reminders
    • Request Assignment
    • SMS Integration
    • Team Calendars
    • Website Integration
    • Widgets
    • Workflow Management

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    Reviews

    Overall rating

    4,4 /5
    (5)
    Value for Money
    4,6/5
    Features
    4,4/5
    Ease of Use
    4,6/5
    Customer Support
    4/5

    Already have Zenbooker?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 5
    Joe J.
    Overall rating
    • Industry: Veterinary
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    The Best Online Booking Platform For Mobile Service Providers

    Reviewed on 2020/05/30

    Love the platform! You will not find a better or more advanced online booking system that was...

    Love the platform! You will not find a better or more advanced online booking system that was specifically made for house call providers/service area based businesses.

    Pros

    The software has a ton of features. The owner is very responsive with any questions. Customer service is top notch. They are always adding new features and improving the product. This has way more options and functionality than any other online booking tool I have used. It works great and creates a smooth online scheduling process. It also looks fantastic and has a very clean/new design.

    Cons

    Not much I don't love about this software. If I had to pick anything, it would be the ability to choose my own payment gateway provider. Right now you have to use Stripe, which don't get me wrong is a great payment gateway company and probably the most prevalent. While they charge the industry standard 3% for transactions, my other payment gateway provider that is integrated into my own POS system is half that price. However, I understand there can be security and integration issues with having multiple payment gateway providers.

    Nyla C.
    Overall rating
    • Industry: Hospitality
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Robust Enough

    Reviewed on 2018/11/16

    Zenbooker allows me to easily create online appointments for customers, and give them quotes as...

    Zenbooker allows me to easily create online appointments for customers, and give them quotes as they describe their needs. It is robust enough to meet all of my needs right now at a price that's reasonable and not exorbitantly high like other apps offering similar features (which I obviously declined to subscribe to for that reason). Overall, I'm happy with it.

    Pros

    It had all the features I needed most to get started taking online appointments. Including the ability to take credit card info to charge later, and 'live pricing' that calculates a total based options selected during booking. The app also looks great. Very modern without looking too different than any specific brand. Zenbooker also has great notification features - all the standards you'd expect (such as status updates, on the way notifications, appointment confirmations, and appointment reminders) via both text and email. And the notifications are customizable.

    Cons

    When I first started using the app, I had several issues that made me feel like I was testing out a beta app instead of a finished, established product. There were things wrong that should have not have been that made it seem like the app was still being developed or only recently developed - which is not the impression you get on its website. I also don't like that you can only take credit card info from the front-end. If you create an appointment through the dashboard, there is no option to add a card. You have to create it from the booking site as if you were the customer to enter card info. Another con is there is no sync with Google Calendar - or any calendar for that matter. I have to go manually add all appointments to my calendar that are in Zenbooker. Multiple booking forms would also be great as prices and services offered change based on service area

    Verified Reviewer
    Overall rating
    • Industry: Hospitality
    • Company size: 2-10 Employees
    • Used Monthly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 3.0 /10

    Beautiful booking software, but lacks customer support and features

    Reviewed on 2021/02/15

    Despite having great initial features, a beautiful booking form and simple functionality for...

    Despite having great initial features, a beautiful booking form and simple functionality for customers, they have unresponsive support, no updates on any future software changes and appears that the team went MIA on the software (there has been no news, blog posts or even responses). Overall, if you're in business and have customers, I don't recommend until they fix their lack of support and professionalism. Otherwise, you'll be taking a risk on a software that could end tomorrow.

    Pros

    This software is great out of the box. The UI/UX is clean, easy to use and can be integrated on any website. You can customize the form to your liking, including any services your business offers and add-ons. It can lead to higher-conversions as the booking software is simple and elegant, unlike competitors. The initial features are are a must for any contract business, automatic follow-ups (to your employees and customers who book), customer CRM w/ notes, ability to add and restrict zip codes (which is great), uses Stripes as a payment processor- allowing you to accept all major credit cards and real-time pricing.

    Cons

    The biggest issue with the software is the lack of customer support and development of more advanced feature. When asking questions to their customer support, they are unresponsive to any questions. It's as if they abandoned the software and went MIA (Missing In Action). The way Zenbooker handles customer support is unprofessional for a booking software, especially when business owners are reliant on your software to keep their business afloat. As of 02/21, I still have received a customer support reply and it has been over a week.

    The other issue is, they don't have any API integrations; so you cannot use any of your popular payrolls without headache or CRM for advanced management. There is no team management (as of yet) and has been no news on any new software to come. You're basically left with their software out-of-the-box features and that's it. The date of writing this review (02/2021), the last software update was 8-months ago.

    Nicolas G.
    Overall rating
    • Industry: Online Media
    • Company size: 11-50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Simple, Easy to use, Affordable, and Efficient.

    Reviewed on 2018/11/13

    After trying about 10 platforms like Acquity, Square, Scheduly and a bunch of others I stumbled...

    After trying about 10 platforms like Acquity, Square, Scheduly and a bunch of others I stumbled upon Zenbooker. Immediately it was a breath of fresh air. Zenbooker is easy to instal, easy to use and support is awesome. It does everything I need it to do captures card info/payments, booking info, and send reminders to the clients. And they are always adding new features I would recommend this platform to anyone in the Home Service Industry.

    Pros

    Simplicity, functionality and overall use.

    Cons

    A bit slow sometimes. I would recommend upgrading servers to the IT team.

    Larry M.
    Overall rating
    • Industry: Construction
    • Company size: 2-10 Employees
    • Used Other for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Searched for the best...

    Reviewed on 2018/11/13

    I'm developing a local business wbsite for the purpose of educating the public and generating...

    I'm developing a local business wbsite for the purpose of educating the public and generating leads. Zenbooker offers the flexability I need to create personalized online appointment qustionaires.

    Pros

    After trying out more online schedulers than I can recall, I finally found Zenbooker. By then I was used to hearing "no", "no", "no" when asking if the other product had this or that feature. Too many required a download to discover their shortcomings. Finally, with Zenbooker I can create questionnaires with checkboxes, radio buttons, and multiple choices. I'm informed before the scheduled appointment.

    Cons

    Zenbooker needs a more elaborate "manual." New users struggle to create their contact form and scheduling questionnaire. It's not a software that's used every day, like a word processor, so each change requires some review, but little is offered. It's a little pricey.

    Showing 5 reviews of 5 Read all reviews

    Zenbooker FAQs

    Below are some frequently asked questions for Zenbooker.

    Zenbooker offers the following pricing plans:

    • Starting from: US$29,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    $29.00/month includes: unlimited bookings, unlimited users, credit card integration, booking widget, and SMS reminders.

    Zenbooker offers the following features:

    • Appointment reminders
    • Automatic reminders
    • Availability indicator
    • Booking management
    • Calendar management
    • Credit card processing
    • Custom landing pages
    • Customer accounts
    • Customer history
    • Customizable branding
    • Electronic payments
    • Employee management
    • Geographic maps
    • Job scheduling
    • Maintenance scheduling
    • Online booking integration
    • Online scheduling
    • Payment processing
    • Price management
    • Request assignment
    • SMS integration
    • Team calendars
    • Widgets
    • Workflow management

    Zenbooker has the following typical customers:

    Small Business, Mid Size Business

    Zenbooker supports the following languages:

    English

    We do not have any information about what devices Zenbooker supports

    Zenbooker integrates with the following applications:

    Google Maps, Stripe

    Zenbooker offers the following support options:

    Phone Support, Online Support, Knowledge Base

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