Zoom

Video conferencing & web conferencing for teams of all sizes

4,6 /5 (7003 reviews) Write a Review!

Zoom Overview

What is Zoom?

Zoom is a scalable, cloud based video conferencing and web conferencing platform enabling online meetings, webinars, file sharing, instant messaging, group messaging and more, for users in companies of all sizes.

Founded in 2011 by leaders and engineers from Cisco and WebEx, Zoom uses HD video and high quality audio to create an immersive video conferencing and screen-sharing experience for remote teams. Zoom’s desktop and native mobile apps enable teams to connect and collaborate from anywhere, whether they're working on Windows, Mac, iOS, Android or Blackberry devices, or from Zoom Rooms or H.323/SIP room systems.

The platform unifies cloud video conferencing, simple online meetings, wireless content sharing, and group messaging into one platform. With Zoom, users can connect multiple conference rooms, add remote attendees, and effectively enable “face-to-face” meetings in a single touch.

Zoom Rooms - Zoom's "Software Defined Video Conferencing System" or SDVC - integrates with existing audio solutions and dials out to mobile devices, facilitating the participation of on-the-go employees. With Zoom’s live Q&A feature, webinar hosts - and up to 25 designated panelists - can answer attendee questions as they come in, as well as run polls and reports to gather insight from participants.

Zoom Business IM enables teams to share text, images, audio files and more in group chats across any device. From the integrated IM platform, users can start video meetings and invite participants and conference rooms from their contact list. Files can be dragged, dropped, and shared in Zoom’s Business IM and then retrieved later, from Zoom’s synced and searchable content library.

Zoom Overview

Pricing

Starting from
US$14,99/month

Pricing options

Free Trial
Free
Subscription
Value for money

Basic - for personal meetings: Free

Pro - for small teams: $14.99/month/host

Business - for small & medium sized businesses: $19.99/month/host (min 10 hosts)

Enterprise - for large enterprises: $19.99/month/host (min 100 hosts)


Zoom Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Chinese (Simplified), English, French, German, Japanese and 3 others, Portuguese, Russian, Spanish

Media

"Presence Status" in Zoom's Business IM indicates when users are available or busy, as well as which device they're on (desktop or mobile)
The Zoom mobile app allows users to chat via messages or video from anywhere
Team members can share documents, images, and more within Zoom chats
Reports can be generated on metrics such as meetings by employee, meetings by location, usage, and more
Zoom video Zoom screenshot: "Presence Status" in Zoom's Business IM indicates when users are available or busy, as well as which device they're on (desktop or mobile) Zoom screenshot: The Zoom mobile app allows users to chat via messages or video from anywhere Zoom screenshot: Team members can share documents, images, and more within Zoom chats Zoom screenshot: Reports can be generated on metrics such as meetings by employee, meetings by location, usage, and more

Zoom Reviews

Zoom Reviews

Overall rating
4,6
/
5
Excellent
4682

Very good
1972

Average
310

Poor
32

Terrible
7

Value for Money
4,6
Features
4,5
Ease of Use
4,5
Customer Support
4,4
95% recommended this app
Andrew P.

Webconferencing for the agile workplace

I use this product for countless meetings and I have always recommended it to co-workers. As a project manager, I often throw together meetings to have quick agile discussions with stakeholders and ZOOM allows me to do just that. Even external clients with no experience using ZOOM can access it and use it with little issue. As with all products, the more people are comfortable with the tools that ZOOM provides, the greater collaboration can be. Once people understand this, they find ZOOM to be one of the best tools for their day-to-day and begin scheduling their own web conferences. I think that alone demonstrates how useful ZOOM can be.


Kyle Y.

School's Solution During a Pandemic

Overall Zoom is an amazing software and I'm glad that most teachers use it. I do think there are some improvements and some added features to be made. Zoom's a strong option for anyone needing to teach a class through the internet or host online meetings with international people and I believe it will become a better feature as time moves on.


Kristin B.

Zoom Meetings and Chat Review

We've used many different software programs to deliver our monthly webinar content and Zoom has proven to be the best program yet. It's ease of use and interactive functions are far beyond what we've used in the past and it allows us to successfully connect to our management teams monthly to deliver timely updates.


Sanskriti G.

ZOOM for team discussions, learning and more!

Overall, I had a good experience with ZOOM. Through the application we are able to have team discussions, discuss ongoing project, presentation and more. I am able to join live meetings in anytime and anywhere. With the remote desktop connections, we are able to access the office PC(virtually), and do works as specified. So, its been easier for us to 'Work From Home' in this pandemic.


Muhammad arifur R.

Decent solution for online meetings

We are using Zoom for our daily meetings for website development. We use the screen share features to discuss on the project and to work on the source code together. We share our ideas with whiteboard feature. Zoom handles weak internet connection very well - which makes it our on-the-go app for online meetings.


Andrew P.
Industry: Higher Education
Company size: 201-500 Employees

Webconferencing for the agile workplace

Used Weekly for 1+ year
Reviewed on 2019/08/19
Review Source: Capterra

I use this product for countless meetings and I have always recommended it to co-workers. As a project manager, I often throw together meetings to have quick agile discussions with stakeholders and ZOOM allows me to do just that. Even external clients with no experience using ZOOM can access it and use it with little issue. As with all products, the more people are comfortable with the tools that ZOOM provides, the greater collaboration can be. Once people understand this, they find ZOOM to be one of the best tools for their day-to-day and begin scheduling their own web conferences. I think that alone demonstrates how useful ZOOM can be.

Pros

ZOOM is incredibly easy to use. The product is intuitive for the average user and can get you started with a web conference in little time. Most industries rely on some sort of off-site conferencing tool, particularly for large organizations with multiple locations. ZOOM has a quick turnaround, you can have you conference set-up and details to attendees right away. The ZOOM UI during a meeting is very helpful as well, you can switch between a presentation, to video conferencing, and teleconferencing with single commands. Other users are presented with a simple and intuitive dashboard to allow them to share and participate. I have never run into a technical issue that wasn't easily overcome, and almost never had any issues during a presentation. Participants have a wide array of participating as well, with a helpful and discrete chat box and ways to "jump-in" without needing to pause the conference.

Cons

Audio can be tricky depending on how you have your conference rooms set-up. When using at home or at a desk, this is not an issue, but in conference rooms with in-room audio connected to the presenting computer, there can be echo. This is mostly user-caused and can be easily fixed, but it is something that has come up more than once. Some users have trouble figuring out how to mute or turn their camera off, and the web conference client at times requires refreshing when it doesn't launch initially.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Kyle Y.
Industry: Motion Pictures & Film
Company size: Self Employed

School's Solution During a Pandemic

Used Daily for 1-5 months
Reviewed on 2020/09/11
Review Source: Capterra

Overall Zoom is an amazing software and I'm glad that most teachers use it. I do think there are some improvements and some added features to be made. Zoom's a strong option for anyone needing to teach a class through the internet or host online meetings with international people and I believe it will become a better feature as time moves on.

Pros

Zoom has been a great software for online meetings since 2013. Although only a couple of people had used Zoom pre-2020, it started to emerge during the time Covid-19 started affecting schools. Due to people having social distance, having school in-person was essentially impossible without getting sick. Zoom was a strong solution to this problem and is still being used more than ever today. Like most students, I have been only using Zoom as a way to attend school during this pandemic but I do not mind having online school especially since I know doing it may save my peers from contracting the virus. Zoom has provided a way for us students to attend school without having the risk of exposing or being exposed to Covid-19. Zoom's software is easily manageable as most people in my family could use it without issue. It's video chat software allows for the option to quickly turn on or off both your mic and camera in an instant. You can also message people through a chat during a meeting so there's no need to turn on your mic to ask a question. The quick command menu allows you to ask your teacher multiple things without having to get their attention while they're teaching. Accessing a Zoom meeting is also very simple as you can send or receive a link that will instantly put you into the meeting or enter the room code. Zoom has a feature where the host can send you into separate groups privately which is very effective when doing group projects.

Cons

Zoom has some flaws that other softwares already have integrated into their system. One example is Discord which allows the user to turn up the mic volume of anyone in a meeting while allowing you to simultaneously turn down the mic of someone else. Zoom does have to ability to allow you to add contacts but personally I don't use this feature because there's not a quicker way to do other than adding their email address. I think this takes too long and so, therefore, don't use this feature as much. Zoom seems to be strictly a video, call, and message application when many of its users are students and teachers. Integrating a feature that allows teachers to hand out assignments in an organized way would seem more beneficial. Also, it does seem like Zoom could add more features to make it seems like an software that's used more for than just school and work. It could add a social media feature, although this is a hypothetical situation, similar to Snapchat's ability to send pictures to anyone in an instant. Or add a stories feature where teachers can remind students that an assignment may be due while making it look more interesting than just an email notification on your phone.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Kristin B.
Industry: Hospital & Health Care
Company size: 1 001-5 000 Employees

Zoom Meetings and Chat Review

Used Daily for 1+ year
Reviewed on 2020/04/18
Review Source: Capterra

We've used many different software programs to deliver our monthly webinar content and Zoom has proven to be the best program yet. It's ease of use and interactive functions are far beyond what we've used in the past and it allows us to successfully connect to our management teams monthly to deliver timely updates.

Pros

Zoom has been a great resource for our team when delivering our monthly webinars to our management teams. With over 50 people on each call, Zoom allows us to manage the groups audio and video components, display polls and whiteboards for interaction and monitor the chat box when questions arise. It's intuitive when new employees access webinars or other calls and usually they have no problem connecting and interacting during the sessions. It's been better than other meeting softwares we've used in the past and the interaction functionality has proved to increase audience engagement.

Cons

There are times that the connectivity lags but we never know if it's the software or our own connectivity issues. We do find that it does freeze resulting in some content being shared to be missed or audience members are behind.

Rating breakdown

Ease of Use

Likelihood to recommend: 9.0/10

Sanskriti G.
Industry: Information Technology & Services
Company size: 201-500 Employees

ZOOM for team discussions, learning and more!

Used Daily for 6-12 months
Reviewed on 2020/10/08
Review Source: Capterra

Overall, I had a good experience with ZOOM. Through the application we are able to have team discussions, discuss ongoing project, presentation and more. I am able to join live meetings in anytime and anywhere. With the remote desktop connections, we are able to access the office PC(virtually), and do works as specified. So, its been easier for us to 'Work From Home' in this pandemic.

Pros

Zoom is great app for online video conferencing. It Supports multiple devices, file sharing, video calls, texts(chats), screen hosting, remote access and much more within the single app. The interface seems smooth and navigation within the app is handy. Zoom has its own in-built screen recording feature, and users don't need to install any external softwares for screen recording.

Cons

For most of the times, I am experiencing the repetition of audio as I speak. It's quiet disturbing when I heard my own voice repeling back. Also, sometimes, the calls ends out unexpectedly, and I am likely to miss important announcement and team discussions.

Rating breakdown

Ease of Use

Likelihood to recommend: 9.0/10

Muhammad arifur R.
Industry: E-Learning
Company size: 2-10 Employees

Decent solution for online meetings

Used Daily for 6-12 months
Reviewed on 2020/09/18
Review Source: Capterra

We are using Zoom for our daily meetings for website development. We use the screen share features to discuss on the project and to work on the source code together. We share our ideas with whiteboard feature. Zoom handles weak internet connection very well - which makes it our on-the-go app for online meetings.

Pros

Zoom can be used both on PC and smartphone. The app is quite easy to navigate. Connecting to meetings is easy using meeting links. It has the options to chat, share screen, documents and whiteboard - everything needed for team meetings. The Driving Mode is quite handy when only voice communication is needed.

Cons

The meeting interface is kind of old-ish. Lags quite a lot sometimes. Disconnects and reconnects again and agin on weak network. It doesn’t have advanced features like auto-connecting to meetings according to the schedule.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

User recommendation
8,8/10
Based on 7 003 user ratings
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Zoom Pricing

Zoom Pricing

Starting from
US$14,99/month
Free Trial
Free
Subscription
Value for money

Basic - for personal meetings: Free

Pro - for small teams: $14.99/month/host

Business - for small & medium sized businesses: $19.99/month/host (min 10 hosts)

Enterprise - for large enterprises: $19.99/month/host (min 100 hosts)

Basic - for personal meetings: Free

Pro - for small teams: $14.99/month/host

Business - for small & medium sized businesses: $19.99/month/host (min 10 hosts)

Enterprise - for large enterprises: $19.99/month/host (min 100 hosts)

Value for Money
4,6/5
Based on 7 003 user ratings
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Zoom Features

Zoom Features

API
Activity Dashboard
Automatic Notifications
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Communication Management
Conferencing
Contact Management
Customizable Branding
Instant Messaging
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4,5/5
Based on 7 003 user ratings
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Categories

Additional information for Zoom

Additional information for Zoom

Key features of Zoom

  • Active speaker view
  • Admin dashboard
  • Attendee management
  • Attention indicator
  • Board meetings
  • CRM integration
  • Chat / messaging
  • Co-annotation
  • Collaboration tools
  • Committee meetings
  • Company branding
  • Conferencing
  • Content management
  • Drag & drop file sharing
  • Email invitations
  • HIPAA compliance
  • Instant messaging
  • Internal meetings
  • Legislative meetings
  • Live / video conferencing
  • Meeting ID
  • Meeting management
  • Reporting & statistics
  • Role-based permissions
  • SSL security
  • SSO
  • Scheduling
  • Screen sharing
  • Security & encryption
  • Synced & searchable content library
  • Third party integration
  • User management
  • Video call recording
  • Zoom Rooms digital signage

Benefits

  • Zoom’s HD video and high quality audio features create an immersive video conferencing experience and help remote attendees to communicate with their team as though they were in the same room.

  • With ZoomRooms - a Software Defined Video Conferencing system (or SDVC) - video conference participants can wirelessly and securely share content from any device - mobile, tablet or laptop.

  • Webinar hosts can designate up to 25 interactive panelists to present and screen-share with thousands of attendees, run polls, and answer attendee questions as they come in.

  • Users can drag, drop, and share files in Zoom’s Business IM and then retrieve them later, from Zoom’s synced and searchable content library.

  • Zoom FAQs

    Zoom FAQs

    Below are some frequently asked questions for Zoom.

    Q. What type of pricing plans does Zoom offer?

    Zoom offers the following pricing plans:

    Starting from: US$14,99/month

    Pricing model: Free, Subscription

    Free Trial: Available

    Basic - for personal meetings: Free Pro - for small teams: $14.99/month/host Business - for small & medium sized businesses: $19.99/month/host (min 10 hosts) Enterprise - for large enterprises: $19.99/month/host (min 100 hosts)

    Q. What are the main features of Zoom?

    Zoom offers the following features:

    • Active speaker view
    • Admin dashboard
    • Attendee management
    • Attention indicator
    • Board meetings
    • CRM integration
    • Chat / messaging
    • Co-annotation
    • Collaboration tools
    • Committee meetings
    • Company branding
    • Conferencing
    • Content management
    • Drag & drop file sharing
    • Email invitations
    • HIPAA compliance
    • Instant messaging
    • Internal meetings
    • Legislative meetings
    • Live / video conferencing
    • Meeting ID
    • Meeting management
    • Reporting & statistics
    • Role-based permissions
    • SSL security
    • SSO
    • Scheduling
    • Screen sharing
    • Security & encryption
    • Synced & searchable content library
    • Third party integration
    • User management
    • Video call recording
    • Zoom Rooms digital signage

    Q. Who are the typical users of Zoom?

    Zoom has the following typical customers:

    Small Business, Large Enterprises, Public Administrations, Freelancers, Mid Size Business

    Q. What languages does Zoom support?

    Zoom supports the following languages:

    Chinese (Simplified), English, French, German, Japanese, Portuguese, Russian, Spanish

    Q. What type of pricing plans does Zoom offer?

    Zoom has the following pricing plans:

    Free, Subscription

    Q. Does Zoom support mobile devices?

    Zoom supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Zoom integrate with?

    Zoom integrates with the following applications:

    ActiveCampaign, Acuity Scheduling, Administrate, Bookafy, Hive, HubSpot Marketing Hub, Mattermost, Slack, TalentLMS, Workplace from Facebook

    Q. What level of support does Zoom offer?

    Zoom offers the following support options:

    Phone Support, Online Support, Video Tutorials, FAQs, Knowledge Base