Zoom

Zoom

Video conferencing & web conferencing for teams of all sizes

4.6/5 (2886 reviews)

Zoom Overview

Zoom is a scalable, cloud based video conferencing and web conferencing platform enabling online meetings, webinars, file sharing, instant messaging, group messaging and more, for users in companies of all sizes.

Founded in 2011 by leaders and engineers from Cisco and WebEx, Zoom uses HD video and high quality audio to create an immersive video conferencing and screen-sharing experience for remote teams. Zoom’s desktop and native mobile apps enable teams to connect and collaborate from anywhere, whether they're working on Windows, Mac, iOS, Android or Blackberry devices, or from Zoom Rooms or H.323/SIP room systems.

The platform unifies cloud video conferencing, simple online meetings, wireless content sharing, and group messaging into one platform. With Zoom, users can connect multiple conference rooms, add remote attendees, and effectively enable “face-to-face” meetings in a single touch.

Zoom Rooms - Zoom's "Software Defined Video Conferencing System" or SDVC - integrates with existing audio solutions and dials out to mobile devices, facilitating the participation of on-the-go employees. With Zoom’s live Q&A feature, webinar hosts - and up to 25 designated panelists - can answer attendee questions as they come in, as well as run polls and reports to gather insight from participants.

Zoom Business IM enables teams to share text, images, audio files and more in group chats across any device. From the integrated IM platform, users can start video meetings and invite participants and conference rooms from their contact list. Files can be dragged, dropped, and shared in Zoom’s Business IM and then retrieved later, from Zoom’s synced and searchable content library.

Pricing

Starting from
US$14,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Chinese (Simplified), English, French, German, Japanese and 3 others, Portuguese, Russian, Spanish

Zoom Reviews

Overall rating
4.6/5
95% positive reviews
1999
Excellent
743
Very good
127
Average
12
Poor
5
Terrible
Gabriela L.

Great tool for group meetings

Used Weekly for 1+ year
Reviewed on 2019/09/13
Review Source: Capterra

It is a great tool for group meetings. It has a variety of features that makes it very easy and personal to be participating in an online session (like private chats, raising hands to talk, changing hostesses, etc.).
The free plan allows 1 on 1 conversations with no time limit. For 3+ people, there is a time limit of 40 minutes.
It is also very easy for non-techie people to join the meeting room. I just provide my custom link and they can access, either by phone, tablet or desktop. My clients are 40+ years old, usually non tech-savvy, and they join pretty easily.
I also love the recording feature. It is great to have a copy of what has been discussed, and they make it available for the people who could not attend to see.

Pros

The screen view with multiple attendees is really powerful. People have the chance to see each other and interact between them and with the host. The one that is speaking takes the big screen, and it makes it particularly useful when you need to see the person's face and gestures in a close up (group coaching sessions, for what I used Zoom the most).

Cons

If you need to integrate Zoom with other tools (like Facebook live, for eg), you need to pay an additional cost to the basic plan, which is usually quite expensive. For eg. if you just need to make a couple of FB Live per month, you will end up paying almost 4X the price of the basic plan ($55 vs $15 / month).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Henry E.

Favorite software I use daily

Used Daily for 1+ year
Reviewed on 2019/09/13
Review Source: Capterra

Solves the problem of meeting with people outside of the office with great quality audio, video and sharing. And constantly adding new, great features!

Pros

I've used meeting software like this for over 10 years, Zoom rocks and is so much better in so many ways - especially the important stuff like it JUST WORKS!

Cons

Really not much at all - I like everything about it. I guess it almost has too many features so you need to dig in and learn the software and custom-tailor it for yourself. For example, you can have it auto-record meetings for you every time. But that option is buried about 10 menu options deep - but it works great!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Bob T.

Zoom works the best out all the systems I have tried.

Used Daily for 2+ years
Reviewed on 2019/09/10
Review Source: Capterra

By using Zoom meetings, I am able to record for both, my audio podcasts and my video training programs by using one simple software. Prior to using Zoom, I was using two and sometimes three different platforms to accomplish the same thing I can do through Zoom!

Pros

Zoom is the most stable platform I have used.
Zoom is becoming widely acceptable and is used by many of the clients whom I interview.
Zoom allows me to schedule the meetings in advance or simply send an invitation straight from the software itself.

Cons

I wish the ability was provided to eliminate all of the small icons of people on the call without having to upgrade to the webinar system.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Ben M.

Zoom is the Industry Standard for Me

Used Daily for 1+ year
Reviewed on 2019/09/06
Review Source: Capterra

We have used Zoom for a little over a year and it has been an amazing experience. We moved to Zoom from Webex, after people constantly having issues with that platform. Zoom has been a night and day difference with user satisfaction sitting at a much higher rate than it was before.

Pros

What I like most about this software is that it is reliable and provides a much better user experience than the competition. One of the features I love is that it will automatically detect and connect to a zoom meeting when you are in a zoom room.

Cons

The only negative that I can think of is that their support could have been a little better / faster responding to issues. They aren't as bad as some companies, but they weren't the best that I have experienced.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Keion l. B.

Reliable Conference Software

Used Weekly for 2+ years
Reviewed on 2019/09/09
Review Source: Capterra

My overall experience with Zoom is extremely good. The software is lightweight but very heavy hitting. It is packed with important features, controls and abilities. I feel this software one of the best on the market for audio video conferencing.

Pros

What I like most about Zoom software is that the software is available to use a no charge. The software has several features that I find to be extremely efficient

Zoom allows you to have a one on one conference with any user in the world. You can use the software to do a conference call with technology devices such as computers, tablets and cell phone devices.

The software utilizes audio, video and screen sharing capabilities. You can share your device screen so your audience can view a presentation, hear your voice and see you live via video camera.

The Zoom software also allows you to screen record your device or computer. This function is key because you can record your presentations or conferences and use the recorded video later as a media marketing tool.

The software is very easy to learn and is beginner friendly. Zoom also has very friendly customer support and technical assistance. I would recommend the software to any user who is interested in audio video conferencing software.

Cons

The only thing I like least about the software is the overlay controls. The controls can get in the way of your recording sometimes. The overlay can be docked near the bottom or the top section of the screen which is helpful.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Zoom Pricing

Starting from
US$14,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Basic - for personal meetings: Free

Pro - for small teams: $13.99/month/host

Business - for small & medium sized businesses: $18.99/month/host (min 10 hosts)

Enterprise - for large enterprises: $18.99/month/host (min 100 hosts)

Zoom Features

  • API
  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Caller ID
  • Chat
  • Conferencing
  • Instant Messaging
  • Live / Video Conferencing
  • Reporting & Statistics
  • Third Party Integration

  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Monitoring
  • Real Time Analytics
  • Real Time Reporting
  • Voice Mail

Additional information for Zoom

Key features of Zoom

  • Active speaker view
  • Admin dashboard
  • Attendee management
  • Attention indicator
  • Board meetings
  • CRM integration
  • Chat / messaging
  • Co-annotation
  • Collaboration tools
  • Committee meetings
  • Company branding
  • Conferencing
  • Content management
  • Drag & drop file sharing
  • Email invitations
  • HIPAA compliance
  • Instant messaging
  • Internal meetings
  • Legislative meetings
  • Live / video conferencing
  • Meeting ID
  • Meeting management
  • Reporting & statistics
  • Role-based permissions
  • SSL security
  • SSO
  • Scheduling
  • Screen sharing
  • Security & encryption
  • Synced & searchable content library
  • Third party integration
  • User management
  • Video call recording
  • Zoom Rooms digital signage

Benefits

  • Zoom’s HD video and high quality audio features create an immersive video conferencing experience and help remote attendees to communicate with their team as though they were in the same room.

  • With ZoomRooms - a Software Defined Video Conferencing system (or SDVC) - video conference participants can wirelessly and securely share content from any device - mobile, tablet or laptop.

  • Webinar hosts can designate up to 25 interactive panelists to present and screen-share with thousands of attendees, run polls, and answer attendee questions as they come in.

  • Users can drag, drop, and share files in Zoom’s Business IM and then retrieve them later, from Zoom’s synced and searchable content library.

  • Zoom FAQs

    Below are some frequently asked questions for Zoom.

    Q. What type of pricing plans does Zoom offer?

    Zoom offers the following pricing plans:

    Starting from: US$14,00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    Basic - for personal meetings: Free

    Pro - for small teams: $13.99/month/host

    Business - for small & medium sized businesses: $18.99/month/host (min 10 hosts)

    Enterprise - for large enterprises: $18.99/month/host (min 100 hosts)

    Q. What are the main features of Zoom?

    Zoom offers the following features:

    • Active speaker view
    • Admin dashboard
    • Attendee management
    • Attention indicator
    • Board meetings
    • CRM integration
    • Chat / messaging
    • Co-annotation
    • Collaboration tools
    • Committee meetings
    • Company branding
    • Conferencing
    • Content management
    • Drag & drop file sharing
    • Email invitations
    • HIPAA compliance
    • Instant messaging
    • Internal meetings
    • Legislative meetings
    • Live / video conferencing
    • Meeting ID
    • Meeting management
    • Reporting & statistics
    • Role-based permissions
    • SSL security
    • SSO
    • Scheduling
    • Screen sharing
    • Security & encryption
    • Synced & searchable content library
    • Third party integration
    • User management
    • Video call recording
    • Zoom Rooms digital signage

    Q. Who are the typical users of Zoom?

    Zoom has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business

    Q. What languages does Zoom support?

    Zoom supports the following languages:

    Chinese (Simplified), English, French, German, Japanese, Portuguese, Russian, Spanish

    Q. What type of pricing plans does Zoom offer?

    Zoom has the following pricing plans:

    Free, Subscription

    Q. Does Zoom support mobile devices?

    Zoom supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Zoom integrate with?

    Zoom integrates with the following applications:

    ActiveCampaign, Acuity Scheduling, Administrate, Bookafy, Hive, HubSpot Marketing, Mattermost, Slack, TalentLMS, Workplace by Facebook

    Q. What level of support does Zoom offer?

    Zoom offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials

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