Zoom

Zoom

Video conferencing & web conferencing for teams of all sizes

4.6/5 (1838 reviews)

Zoom Overview

Zoom is a scalable, cloud based video conferencing and web conferencing platform enabling online meetings, webinars, file sharing, instant messaging, group messaging and more, for users in companies of all sizes.

Founded in 2011 by leaders and engineers from Cisco and WebEx, Zoom uses HD video and high quality audio to create an immersive video conferencing and screen-sharing experience for remote teams. Zoom’s desktop and native mobile apps enable teams to connect and collaborate from anywhere, whether they're working on Windows, Mac, iOS, Android or Blackberry devices, or from Zoom Rooms or H.323/SIP room systems.

The platform unifies cloud video conferencing, simple online meetings, wireless content sharing, and group messaging into one platform. With Zoom, users can connect multiple conference rooms, add remote attendees, and effectively enable “face-to-face” meetings in a single touch.

Zoom Rooms - Zoom's "Software Defined Video Conferencing System" or SDVC - integrates with existing audio solutions and dials out to mobile devices, facilitating the participation of on-the-go employees. With Zoom’s live Q&A feature, webinar hosts - and up to 25 designated panelists - can answer attendee questions as they come in, as well as run polls and reports to gather insight from participants.

Zoom Business IM enables teams to share text, images, audio files and more in group chats across any device. From the integrated IM platform, users can start video meetings and invite participants and conference rooms from their contact list. Files can be dragged, dropped, and shared in Zoom’s Business IM and then retrieved later, from Zoom’s synced and searchable content library.

Pricing

Starting from
US$14,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Chinese (Simplified), English, French, German, Japanese and 3 others, Portuguese, Russian, Spanish

Zoom Reviews

Overall rating
4.6/5
95% positive reviews
1278
Excellent
474
Very good
75
Average
7
Poor
4
Terrible
Sébastien L.

A Fine, Very Customizable Video Conferencing Tool with Extra Features

Used Weekly for 1-5 months
Reviewed on 2019/04/28
Review Source: Capterra

My experience with this software has been reliable when excluding certain behaviors, such as moving Zoom windows around when recording or using the annotation tool. I haven't got the chance to use frequently this software on other devices, but I have mixed feelings when using it on a Linux system because of the aforementioned issues. I find Zoom is a solid option for one-on-one meetings, particularly considering everything needed works perfectly on a free plan. For bigger meetings, a Premium plan is a must and one can still benefit a lot from this software. It has enabled me to do screen sharing very easily without having to know anything about video recording or editing. Even on low-end PCs, I feel that Zoom is quite capable of rendering a good enough video for formal meetings that need to be shared later by other means. The encoding used for exported videos is a great compromise between size and quality, making it a viable option when it comes to sharing a meeting online. I wouldn't recommend Zoom for producing high-quality videos intended for commercial use or for presentations with a large audience (above 100 participants), but it works perfectly fine for personal projects and for most business meetings. I find I could benefit more if I were able to use all the available features as one often needs to rely on workarounds such as using an image editing tool to make drawings from screenshots instead of being able to directly work on the screen as intended by the software.

Pros

Zoom brings to the table premium features for free. One-on-one meetings are not time-limited or missing any essential option. It is possible to set up recurring meetings by generating a permanent Zoom link, which is very useful to have custom links for many different contacts. Zoom makes it possible to share the screen with others: either to record a solo session; screen share with others in a meeting while having the ability to record audio and video; share only a specific window or the entire desktop and there's also a quick way to switch between different screens from participants, all of it being configurable in the application. Scheduling a new meeting is straightforward and numerous options are presented to make it easy to obtain the desired behavior by default when launching a meeting. Meetings can also be integrated with external calendars and provide more advanced options to facilitate interactions when the meeting starts, such as automatically recording on the local computer and asking for a password to prevent unauthorized access. Being able to chat with attendees and store all relevant information about them in an address book inside Zoom are other features that make interactions with frequent users a breeze. There are plenty of settings available from the main window to adjust audio, video and recording details and even integration with dual monitors.

Cons

Technical issues are present with the Linux desktop application in certain hardware conditions, especially with the annotation tool, rendering it totally useless. While using that tool, the screen isn't updated in real-time and won't allow displaying drawings with a transparent background to make it possible to annotate on the screen while keeping the desktop visible in the background. There are also various notable glitches when moving Zoom windows around, such as the video window being duplicated when recording and staying on the screen for extended periods of time, ruining the quality of any recording being made. Because of those shortcomings, it is impractical to try and move the windows when recording and some features simply need to be forgotten at those times. It is also inconvenient that the toolbar won't display properly when set at the bottom of the screen, as it only opens from top to bottom, making the list of tools go outside the bottom part of the screen and effectively unreachable. There is no way to resize the toolbar which occupies too much space on tiny monitors (screen size of 13 inches and below). In a similar fashion, the main window when a meeting is happening can't easily be resized as some buttons will disappear and become unusable, making it harder to record the session or end the meeting.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

9.0/10
Virginia B.

Zoom, Zoom, Zoom – For a smooth ride to your next online event

Used Daily for 6-12 months
Reviewed on 2018/07/27
Review Source

Pros

Affordable. Reliable. Easy. That’s Zoom in a nutshell. We have experienced the heartache of running a webinar only to have the audio cut in and out and glitch the entire time – ultimately causing our attendees to drop off. But, that’s not the case with Zoom. Our company, belonging to the industry of software QA and testing, regularly hosts remote meetings to check in and collaborate on progress and future team initiatives. We decided to make the switch from GoToMeeting (a great alternative to Zoom) because it fit our needs more accurately. Zooms customer support is remarkably responsive and very quick to solve any issues encountered.

Pros
Zoom video conference calling and webinar is fitting for any sized company or organization. Meetings can be scheduled within seconds and added directly from Zoom’s platform to Google Calendar, Yahoo Calendar, or Outlook Calendar; which allows you to set up invites and add additional attendees.

Zoom provides the option to either enroll in a monthly or an annual plan, in which you can choose to deactivate and/or reactivate at any time (beneficial for saving extra bucks if you do not run regular monthly webinars). The plan that includes 100 participants, for both video conferencing and webinar, are priced at an affordable price per month (GoToWebinar is nearly double in price for the same plan).

The audio on calls and webinars comes across crisp; we have never experienced any issues with dropped calls or glitches during webinars).

Having the ability to join calls and webinars from any desktop, tablet, and/or phone (iOS and android) is convenient for anyone looking to access meetings on the go. Zoom includes various features, i.e. live screen-sharing, whiteboard, etc., which helps relieve the difficulties of working remotely.

If you are holding an international meeting, I.e. training, trainees can join by laptop and listen over laptop speakers (they would have to use laptop and not call in directly via phone to avoid having to pay for extra international call credits – which costs an additional /month).
Zoom comes in handy when working with distributed teams; Zoom’s conference calling features are great for doing demos, exercises, sprint planning, etc.

Cons

When joining a webinar or a call via mobile device, it’s unclear how to join audio (I thought there was something wrong with my phone because it was telling me my audio was on but I could not hear anything during the webinar – turns out I couldn’t see the audio number which was hidden behind the webinar). If anyone else has this confusion you can also look at the original webinar confirmation or follow-up reminder and locate the call-in number there.

The poll questions and results to not display in the webinar recordings so you will have to edit or takes screenshots and merge them into your recording (we use I movie to do this).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Devora gila B.

Zoom is the backbone of my coaching practice.

Used Weekly for 2+ years
Reviewed on 2018/03/09
Review Source: Capterra

Gives me an edge over my competitors, credibility, community, communication, engagement. Added value to coaching experience -- recordings are priceless.

Pros

I have been using Zoom for a few years now. I love its ease of use and quality. How many times have I been on a Skype call and it froze in the middle???? I avoid Skype at all costs now.
With Zoom I can easily schedule my client meetings. I actually have the invitation already pasted into my appointment confirmation and reminder autoresponder, with the url and dial-in information. It's so easy to manage appointments this way.

The recording feature is helpful as well. When your session is over, the recording is available in different formats, video and audio, and gets automatically processes and stored in your computer and available to upload to my clients.

I like the video conferencing feature for groups as well, with different screen possibilities. I can choose to view everyone at once, only a few people at once, or the speaker. This is helpful for webinars and group coaching.

Share screen is a feature I use in different ways. For client enrollment conversations. I can actually share the Agreement form and go through all of the contract terms in real time, being able to close the sale more quickly. In client sessions I can go through their website or materials and give real-time feedback, which is invaluable.

Chat feature makes workshops, webinars and group sessions engaging and lively. The speaker can read the chat questions and comments and respond.

Cons

I can't find much to compain about. I was using the free feature and was dissapointed that I couldn't have a longer session with more than one person, but I've since upgraded. There is a video tutorial for how to do a background in the upgraded version but I'm finding it a little hard to follow. At one point I thought I had a different version of Zoom than the one they were showing. So that was confusing.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jerry A.

Incredible. Extremely easy to use (as a host and as an end user), and works well.

Used Weekly for 1+ year
Reviewed on 2018/07/02
Review Source: Capterra

Biggest benefit is helping us to serve out our mission of education and conservation by letting us reach students who cannot come to us.

Pros

Ease of use is its best feature. From the host point of view, it is easy to access all of its features. Setting up a meeting is quick, sending out invites is easy, connecting to the meeting and starting a meeting couldn't be easier. From the end user point of view, this system is great. It doesn't need to be installed on the user's PC by an administrator. We just click the meeting link, the meeting launches in a temporary instance, and we are good to go. There is an app for Android and iOS, but those too are easy to install. It uses whatever camera, microphone, and speakers you've got setup on your device. We use this software as part of our Distance Learning programs. And we've used it with schools, museums, and hospitals. Think kids that are sick and cannot leave the hospital. Or kids from a landlocked state, who haven't seen the ocean. We take them on virtual tours of our Aquarium, and show them the bay and the shipping channel, and it's all LIVE VIDEO and two way communication so we can answer questions and show the kids what they want to see. This software is so easy to use, not just for our staff, but also for educators and hospital staff. It's extremely easy for them to click a link and know the software will work without their having to call their IT staff to install software and test it over and over again. We have not had any problems whatsoever with connecting to Zoom or during our meetings that weren't related to our internet or end user's internet connection.

Cons

I'm hard pressed to pinpoint what I like least about this software. Seriously, it's easy to use, it has a lot of features, and everyone likes it. I would say maybe the cost is probably the worst thing about it. But honestly, it is not even that expensive.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Alberto josé R.

An alternative to communicate

Used Weekly for 1+ year
Reviewed on 2018/12/05
Review Source: Capterra

The best tool to give presentations about business, virtual classes and group connections.

It is a very stable tool with a high quality. Since I use it, I do not even open my Skype.

Pros

Zoom seems to me a very good program as an alternative for all those people who use videoconferencing a lot. Some use Hangouts, others Skype, and it depends on what you as a user are looking for.

What I like most about Zoom is that it is a program that you can use to give a more business aspect to your presentations or virtual meetings since there are few people who know this application that has nothing to envy to Skype. In fact it seems a thousand times more stable and much more intuitive to use.

One of the features that I like most about this application is that it assigns you a unique room number (it would be something like your identification in the application). With this number you will be able to invite partners, friends, family, clients and potential prospects to connect to your room through this number. For example, my room has a number, that is, if someone enters that ID on the platform, it would be connected to my room.

Now, other things that I like about the application is the notification that is sent when someone tries to enter your room, before you have opened it.

I choose between Zoom and Skype, I would choose Zoom a thousand times.

Cons

Like any application, there is a paid version and a free version.

The only bad thing about having the free version is that you have a limit of 40 minutes each time you open your room. That is to say that if your presentation lasts 1 hour, after 40 minutes it will close and you will have to reopen it to finish the presentation.

So if you need more than 40 minutes to use your room I blindly recommend that you pay for the premium version. It will give you unlimited time and your capacity of participants in the room will increase considerably.

Rating breakdown

Ease of Use

Likelihood to recommend

10.0/10

Zoom Pricing

Starting from
US$14,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Basic - for personal meetings: Free

Pro - for small teams: $13.99/month/host

Business - for small & medium sized businesses: $18.99/month/host (min 10 hosts)

Enterprise - for large enterprises: $18.99/month/host (min 100 hosts)

Zoom Features

  • API
  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Caller ID
  • Chat
  • Conferencing
  • Instant Messaging
  • Live / Video Conferencing
  • Reporting & Statistics
  • Third Party Integration

  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Monitoring
  • Receiving
  • SMS Integration
  • Voice Mail

Additional information for Zoom

Key features of Zoom

  • Active speaker view
  • Admin dashboard
  • Attendee management
  • Attention indicator
  • Board meetings
  • CRM integration
  • Chat / messaging
  • Co-annotation
  • Collaboration tools
  • Committee meetings
  • Company branding
  • Conferencing
  • Content management
  • Drag & drop file sharing
  • Email invitations
  • HIPAA compliance
  • Instant messaging
  • Internal meetings
  • Legislative meetings
  • Live / video conferencing
  • Meeting ID
  • Meeting management
  • Reporting & statistics
  • Role-based permissions
  • SSL security
  • SSO
  • Scheduling
  • Screen sharing
  • Security & encryption
  • Synced & searchable content library
  • Third party integration
  • User management
  • Video call recording
  • Zoom Rooms digital signage

Benefits

  • Zoom’s HD video and high quality audio features create an immersive video conferencing experience and help remote attendees to communicate with their team as though they were in the same room.

  • With ZoomRooms - a Software Defined Video Conferencing system (or SDVC) - video conference participants can wirelessly and securely share content from any device - mobile, tablet or laptop.

  • Webinar hosts can designate up to 25 interactive panelists to present and screen-share with thousands of attendees, run polls, and answer attendee questions as they come in.

  • Users can drag, drop, and share files in Zoom’s Business IM and then retrieve them later, from Zoom’s synced and searchable content library.

  • Zoom FAQs

    Below are some frequently asked questions for Zoom.

    Q. What type of pricing plans does Zoom offer?

    Zoom offers the following pricing plans:

    Starting from: US$14,00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    Basic - for personal meetings: Free

    Pro - for small teams: $13.99/month/host

    Business - for small & medium sized businesses: $18.99/month/host (min 10 hosts)

    Enterprise - for large enterprises: $18.99/month/host (min 100 hosts)

    Q. What are the main features of Zoom?

    Zoom offers the following features:

    • Active speaker view
    • Admin dashboard
    • Attendee management
    • Attention indicator
    • Board meetings
    • CRM integration
    • Chat / messaging
    • Co-annotation
    • Collaboration tools
    • Committee meetings
    • Company branding
    • Conferencing
    • Content management
    • Drag & drop file sharing
    • Email invitations
    • HIPAA compliance
    • Instant messaging
    • Internal meetings
    • Legislative meetings
    • Live / video conferencing
    • Meeting ID
    • Meeting management
    • Reporting & statistics
    • Role-based permissions
    • SSL security
    • SSO
    • Scheduling
    • Screen sharing
    • Security & encryption
    • Synced & searchable content library
    • Third party integration
    • User management
    • Video call recording
    • Zoom Rooms digital signage

    Q. Who are the typical users of Zoom?

    Zoom has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Public Administrations, Small Business

    Q. What languages does Zoom support?

    Zoom supports the following languages:

    Chinese (Simplified), English, French, German, Japanese, Portuguese, Russian, Spanish

    Q. What type of pricing plans does Zoom offer?

    Zoom has the following pricing plans:

    Free, Subscription

    Q. Does Zoom support mobile devices?

    Zoom supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Zoom integrate with?

    Zoom integrates with the following applications:

    ActiveCampaign, Acuity Scheduling, Administrate, Bookafy, Hive, HubSpot Marketing, Mattermost, Slack, TalentLMS, Workplace by Facebook

    Q. What level of support does Zoom offer?

    Zoom offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials