About Vozy

Vozy is a Voice platform based on conversational AI that provides useful solutions to automate customer interactions on any voice or text channel. This helps companies to deliver a better customer experience, boost agent productivity while reducing costs.
Serving different industries like finance, debt collection, healthcare, retail, our unique neural text-to-speech technology
power our virtual assistant to handle all customer interactions naturally and fluently, increasing first contact answers.
We are focus is to boost the voice as the new user interface that creates better experiences not only for customers but agents and companies.

Key benefits of Vozy

  • Vozy's conversational AI solutions allow customers to Self Serve and have frictionless, smart, and high-quality responses with no waiting times or frustration.

  • We are the only AI providers in LatinAmerica with neural text-to-speech technology in more than 7 accents from the region. Offering more natural conversations.

  • Our voice assistant, an omnichannel solution designed for enterprises, combines voice technologies and machine learning to recognize patterns within conversations in real-time with users and answer all their requests.

  • Businesses want to offer security throught all their digital technologies. We create a voice biometrics solution to verify users and prevents frauds on any digital transaction.

  • With our specch analytics solution, agents can have a better performance during their customer service interactions. Knowing the best next thing to say, helps them provide better answers and increase productivity.

  • Devices

    Business size

    S M L

    Markets

    Brazil, Mexico, United States

    Supported Languages

    English, Spanish

    Images

    View 2 more
    Vozy video
    Vozy screenshot:

    Features

    Total features of Vozy: 36

    • AI/Machine Learning
    • API
    • Auto-Responders
    • Automatic Call Distribution
    • Billing & Invoicing
    • Biometrics
    • CRM
    • Call Logging
    • Call Monitoring
    • Call Recording
    • Call Routing
    • Chat/Messaging
    • Chatbot
    • Communication Management
    • Computer Telephony Integration
    • Conversion Rate Optimization
    • Customizable Branding
    • For Healthcare
    • IVR / Voice Recognition
    • Intent Recognition
    • Lead Management
    • Live Chat
    • Machine Learning
    • Multi-Channel Communication
    • Multi-Language
    • Multi-Location
    • Natural Language Processing
    • Personalization
    • Process/Workflow Automation
    • Queue Management
    • Reporting/Analytics
    • Speech Recognition
    • Text to Speech
    • Virtual Assistant
    • Virtual Personal Assistant (VPA)
    • Voice Mail

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    Reviews

    Overall rating

    5 /5
    (2)
    Value for Money
    4,5/5
    Features
    5/5
    Ease of Use
    5/5
    Customer Support
    5/5

    Already have Vozy?

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    Showing 5 reviews of 2
    Jairo C.
    Overall rating
    • Industry: Hospitality
    • Company size: 51-200 Employees
    • Used Weekly for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Vozy

    Reviewed on 2018/12/31

    pbx in the cloud, more efficient, more comfortable.

    pbx in the cloud, more efficient, more comfortable.

    Pros

    no traditional telephone plants, with vozy you only need a computer with internet access, a complete system in the cloud, which allows having a virtual pbx, having several simultaneous calls, waiting message, call screening, all the services and features of a robust high-cost telephone plant, with vozy, you only need access to the internet.

    Cons

    You must have a stable internet connection and preferably UTP connection, because if it is Wi-Fi or lower speeds, incoming and outgoing calls are not clear and intermittent.

    Numa M.
    Overall rating
    • Industry: Computer Software
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    till today it has been a great service and excellent support

    Reviewed on 2018/02/10

    been in contact with customers, family and friends

    been in contact with customers, family and friends

    Pros

    It is reliable, easy to use, and valuable from the money point of view. Any time when questions or support has been required they had provided it in a very short notice and good manners.

    Vozy FAQs

    Below are some frequently asked questions for Vozy.

    Vozy offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Not Available

    Contact Vozy for enterprise pricing plans

    We do not have any information about Vozy features

    Vozy has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Vozy supports the following languages:

    English, Spanish

    Vozy supports the following devices:

    Vozy integrates with the following applications:

    Agile CRM, Facebook, Gmail, Google Workspace, HubSpot CRM, Microsoft 365, Pipedrive, Salesforce Sales Cloud, Slack, Zendesk, Zoho CRM

    Vozy offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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