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Vozy

Vozy

4.0 (7)
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Voice AI platform for enterprises
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About Vozy

Vozy is a Voice platform based on conversational AI that provides useful solutions to automate customer interactions on any voice or text channel. This helps companies to deliver a better customer experience, boost agent productivity while reducing costs.
Serving different industries like finance, debt collection, healthcare, retail, our unique neural text-to-speech technology
power our virtual assistant to handle all customer interactions naturally and fluently, increasing first contact answers.
We are focus is to boost the voice as the new user interface that creates better experiences not only for customers but agents and companies.

Key benefits of Vozy

  • Vozy's conversational AI solutions allow customers to Self Serve and have frictionless, smart, and high-quality responses with no waiting times or frustration.

  • We are the only AI providers in LatinAmerica with neural text-to-speech technology in more than 7 accents from the region. Offering more natural conversations.

  • Our voice assistant, an omnichannel solution designed for enterprises, combines voice technologies and machine learning to recognize patterns within conversations in real-time with users and answer all their requests.

  • Businesses want to offer security throught all their digital technologies. We create a voice biometrics solution to verify users and prevents frauds on any digital transaction.

  • With our specch analytics solution, agents can have a better performance during their customer service interactions. Knowing the best next thing to say, helps them provide better answers and increase productivity.

    • Images

    Vozy Software - Evolving conversations at scale with conversational AI Automate your voice operational processes and turn your customer calls into the competitive advantage of your business.
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    Reviews

    Overall rating

    4 /5
    (7)
    Value for Money
    4.3/5
    Features
    4.3/5
    Ease of Use
    4.6/5
    Customer Support
    4.4/5

    Already have Vozy?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 7 Read all reviews
    Showing 5 reviews of 7
    jairo
    jairo
    Overall rating
    • Industry: Hospitality
    • Company size: 51–200 Employees
    • Used Weekly for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Vozy

    Reviewed on 2018/12/31

    pbx in the cloud, more efficient, more comfortable.

    pbx in the cloud, more efficient, more comfortable.

    Pros

    no traditional telephone plants, with vozy you only need a computer with internet access, a complete system in the cloud, which allows having a virtual pbx, having several simultaneous calls, waiting message, call screening, all the services and features of a robust high-cost telephone plant, with vozy, you only need access to the internet.

    Cons

    You must have a stable internet connection and preferably UTP connection, because if it is Wi-Fi or lower speeds, incoming and outgoing calls are not clear and intermittent.

    Juan
    Overall rating
    • Industry: Financial Services
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Lilly VoiceBot is the best partner for collection processes

    Reviewed on 2021/06/29

    I love the company and the product. I consider it one of the best allies to level up the collection...

    I love the company and the product. I consider it one of the best allies to level up the collection and customer service processes.

    Pros

    The voicebot is perfect for the collection processes, Lilly (Voice Assistant) is a friendly bot capable of interacting with clients, negotiating with them and define payment amounts and dates.

    The configuration and learning process is simple and efficient.

    Cons

    I really love the product, It would be great to implement in our organisation other features that we have not tried yet such as digital signature, chatbot and voice bot interaction.

    Numa
    Overall rating
    • Industry: Computer Software
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    till today it has been a great service and excellent support

    Reviewed on 2018/02/10

    been in contact with customers, family and friends

    been in contact with customers, family and friends

    Pros

    It is reliable, easy to use, and valuable from the money point of view. Any time when questions or support has been required they had provided it in a very short notice and good manners.

    Rosbin
    Overall rating
    • Industry: Fund-Raising
    • Company size: 1,001–5,000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    IA un aliado más

    Reviewed on 2023/07/26

    Principalmente el problema es la cantidad de clientes vs el recurso humano, con Vozy podemos...

    Principalmente el problema es la cantidad de clientes vs el recurso humano, con Vozy podemos abarcar ese segmento que teníamos descubierto.

    Pros

    La integración fue muy ágil, la administración y la ejecución de las estrategias muy practico y por último los costos vs la rentabilidad representa un gran impacto para la compañía.

    Cons

    la predicción de contactabilidad es clave para brindar resultados más sólidos.

    Pablo
    Overall rating
    • Industry: Banking
    • Company size: 1,001–5,000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Experiencia de uso de Vozy

    Reviewed on 2023/08/24

    Usar el voice bot nos ha representado un importante ahorro operativo bastante considerable,...

    Usar el voice bot nos ha representado un importante ahorro operativo bastante considerable, manteniendo los mismos estándares de recuperación que teníamos cuando se realizaba la gestión por medio del call center.

    Pros

    Nos permite procesar un gran volumen de trabajo con mucho menos recursos de los que se requerían previamente, la atención y el soporte muy oportuno.

    Cons

    Ocasionalmente tenemos inconsistencia en a calidad de las llamadas, es recomendable llevar un control para verificar la calidad de estas, reportar al equipo de soporte para que hagan las calibraciones correspondientes.

    Showing 5 reviews of 7 Read all reviews

    Vozy FAQs

    Below are some frequently asked questions for Vozy.

    Vozy offers the following pricing plans:

    • Starting from: US$200.00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    Contact Vozy for enterprise pricing plans

    Vozy has the following typical customers:

    2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Vozy supports the following languages:

    English, Spanish

    Vozy supports the following devices:

    Vozy integrates with the following applications:

    Agile CRM, Gmail, Google Workspace, HubSpot CRM, Meta for Business, Microsoft 365, Pipedrive, Salesforce Sales Cloud, Slack, Zendesk Suite, Zoho CRM

    Vozy offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Vozy.

    Folder icon Customer Communications Management Software
    Folder icon Artificial Intelligence (AI) Software
    Folder icon Conversational AI Platforms
    Folder icon Customer Service Software
    Folder icon IVR Software
    Folder icon Chatbot Software
    Folder icon Speech Analytics Software