Properly

4.7 (45)
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Cleaning & operations management for short term rentals

About Properly

Properly is a web and mobile housekeeping and maintenance management tool for short term rental property managers, with features for scheduling, checklists, and more. Designed for use by property managers, hosts, and cleaners, Properly provides listings management and posting, access to a marketplace of experienced hospitality cleaners, and integration with third party listings and PMS platforms.

For short-term vacation rental property hosts, Properly provides a changeover management tool with features to facilitate the organization, scheduling, and monitoring of property changeovers. To help hosts find the best person for the job, Properly gives users access to an extensive global marketplace of experienced hospitality cleaners, each with a profile outlining their experience, location, and availability. Visual checklists can be generated to give cleaners clear step-by-step instructions on which tasks need to be carried out, while visual pointers change to reflect the completion of tasks in real time. Integrated photo capture and upload means that cleaners can provide visual evidence of their completed tasks.

Property managers and hosts can schedule changeovers and cleaning jobs using the Properly web or mobile app and integrate with listing platforms such as Airbnb and HomeAway to schedule services based on their bookings calendar. Cleaners can notify hosts instantly if they find any damages when cleaning a property, with images attached, so that visitors can be charged accordingly.


Key benefits of Properly

  • Generate custom reports on metrics such as frequency of changeover services, payments, and more, and use reports to file damage claims, track repairs, and create payment invoices.

  • Provide cleaners with visual checklists including photos and instructions to guide them through the changeover process and ensure that all tasks are fulfilled to the expected standard.

  • Find qualified cleaners for the job using the Properly service provider database which includes cleaners from all over the world. Hosts and property managers can access information on the cleaner’s location, experience, availability, and more.

  • Integrate with listing platforms such as Airbnb and HomeAway, PMS solutions such as Orbirental and BookingSync, iCal for calendar management, and channel managers like Rentals United to synchronize booking data.

  • Manage service schedules from the calendar tab and synchronize with booking systems to ensure that changeover slots are highlighted and filled with a service. The calendar displays property bookings as well as scheduled cleaning or maintenance with color coding for pending, accepted, active, or finished services.

  • Images

    Properly Software - Hosts and property managers can access the Properly platform from any device to view scheduled services and oversee the progress with real-time updates from cleaners
    Properly Software - Cleaners can notify property managers of any damages or problems with the property instantly and upload supporting images and descriptions
    Properly Software - Hosts and property managers can add visual checklists for cleaners with photographs, icons, and step-by-step instructions
    Properly Software - If hosts request images, service providers can submit them through the Properly mobile app to provide evidence of completed tasks
    Properly Software - Properly can be connected with listing platforms to schedule service jobs directly from within bookings so that all tasks correspond with check-out and check-in times
    View 6 more
    Properly video
    Properly Software - Hosts and property managers can access the Properly platform from any device to view scheduled services and oversee the progress with real-time updates from cleaners
    Properly Software - Cleaners can notify property managers of any damages or problems with the property instantly and upload supporting images and descriptions
    Properly Software - Hosts and property managers can add visual checklists for cleaners with photographs, icons, and step-by-step instructions
    Properly Software - If hosts request images, service providers can submit them through the Properly mobile app to provide evidence of completed tasks
    Properly Software - Properly can be connected with listing platforms to schedule service jobs directly from within bookings so that all tasks correspond with check-out and check-in times

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    Reviews

    Overall rating

    4.7 /5
    (45)
    Value for Money
    4.3/5
    Features
    4.3/5
    Ease of Use
    4.5/5
    Customer Support
    4.7/5

    Already have Properly?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 45
    Spencer K
    Spencer K
    Overall rating
    • Industry: Real Estate
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Best technology you can have in the vacation rental management business

    Reviewed on 2018/03/13

    On a high level it revoluntionized our workflow for our HR functions. In the hospitality space HR...

    On a high level it revoluntionized our workflow for our HR functions. In the hospitality space HR is very unique because it is dependent on volume. This has been the best way to schedule and maintain our cleaning staff. It just WORKS!

    Pros

    This automates and tracks so many functions of running an in house (or out of house) cleaning staff! Not only that, but their function for pictures has saved us THOUSANDS of dollars on insurance claims. We love Properly and it is an integral part of our business!

    Cons

    sometimes glitches when setting up a new employee. Also in small markets, their marketplace doesn't have significant offerings.

    Verified Reviewer
    Overall rating
    • Industry: Hospitality
    • Company size: 2–10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 8.0 /10

    First time set up

    Reviewed on 2018/11/26

    My cleaning team has different levels of understanding of what we're looking for. We're able to...

    My cleaning team has different levels of understanding of what we're looking for. We're able to systematize and standardize across each of them. Additionally, we've had some damage and a couple of bad reviews for cleanliness. With that, we've also had some illegal activity take place one or twice. We've been able to document the before and after to make sure we provide a quality experience to all our guests.

    Pros

    I was able to set up my property from my phone. I really like how easy it is to put the icons on the screen, and also the picture and picture feature. There may be a different name, but being able to show what a cabinet looks like closed, then a detailed picture of what the inside should look like is really helpful. Also, we work with several service providers. Before properly, we used a Google Sheet to let the schedule. Now I can just blast the listing out. Also, the automatic reminder of guest check in/out to have me schedule a cleaning is very nice. Ok. I love it all.

    Cons

    The initial set up was a little wonky. I set up from my phone initially, and when we tested the set up, the icons were all shifted slightly to the right. I was able to correct this through the website.

    Darren
    Overall rating
    • Industry: Real Estate
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Dissapointing end to a long relationship

    Reviewed on 2022/10/18

    We had a 4+ year relationship with Properly in which most of the time the product was suitable. As...

    We had a 4+ year relationship with Properly in which most of the time the product was suitable. As we grew, the product did not grow with us. There are a huge amount of difficulties with allocation of tasks to cleaners, recruitment and tracking of cleaners at scale, communication, customisation and more.If you manage a small number of properties ( 1-10 ) you will probably be satisfied mostly with this product. If you manage medium to large (we manage 120 properties ) you will spend more money on managing the cleaning staff roster than this is worth. The final straw for us was that we paid 1 year up front, we then asked to revert to monthly payments, all of a sudden the support evaporated. We couldn't get a response to numerous emails and tickets. Finally the company responded with the payment is non-refundable... Mind you, this was over $7000 AUD. It's so very disappointing that a company will destroy a relationship like this. I never thought I would be writing a review like this about properly. I'm not sure if there is a shift in management or some financial trouble, but it seems very out of character from this company. I would recommend steering clear of these guys.I'm happy to answer any further questions openly and honestly.

    Pros

    Integrated with Airbnb and our PMS, Hostaway.ChecklistsPhotos for insurance Support great for trivial issues

    Cons

    Rostering, calendar, communication, support.. The list can go on. It's just undercooked with minimal feature adds happening.The support is non-existent when you have a serious issue, detailed below

    Karen
    Karen
    Overall rating
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Integrates all properties on multiple platforms to one simple interface.

    Reviewed on 2018/02/17

    organizes my daily schedule

    organizes my daily schedule

    Pros

    Clean and simple interface. One location to see daily activity regardless of platform. Saves having to open different applications. Set up cleaning schedule and forward request to cleaning freelancers.
    Easy to use. Reminders for cleaning scheduling.

    Cons

    Wish it would warn me when I am duplicating the property. (I do it often)
    Would like to have a link to the guest directly on Properly.

    Zeona
    Zeona
    Overall rating
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Good app to help with cleaning scheduling

    Reviewed on 2018/02/16

    Pros

    I like how intuitive and easy it is to build the checklists for properties. Then all the info is there for cleaners so it's a no brainier even if they are new to your property. I like the convenience of both an app and desktop version.

    Cons

    We have had some issues with bookings not coming through from our property management software but they have been resolved. If anything it has too many features.

    Showing 5 reviews of 45 Read all reviews

    Properly FAQs

    Below are some frequently asked questions for Properly.

    Properly offers the following pricing plans:

    • Starting from: US$5.40/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    BASIC: free with up to 2 jobs sent per month ADVANCED: $6/property/month (paid monthly) with unlimited jobs sent per month ($5.40/property/month when billed annually) PRO: $10/property/month (paid monthly) with unlimited jobs sent per month, reports, and onboarding support ($9/property/month when billed annually) PROPERTY MANAGER: unlimited jobs sent per month plus unlimited multi-user account, a dedicated success manager, and more. Contact Properly for pricing information.

    Properly has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Properly supports the following languages:

    English

    Properly supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Properly integrates with the following applications:

    BookingSync, Escapia, MyVR, Rentals United

    Properly offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

    Related categories

    See all software categories found for Properly.