Properly

About Properly
Properly is a web and mobile housekeeping and maintenance management tool for short term rental property managers, with features for scheduling, checklists, and more. Designed for use by property managers, hosts, and cleaners, Properly provides listings management and posting, access to a marketplace of experienced hospitality cleaners, and integration with third party listings and PMS platforms.
For short-term vacation rental property hosts, Properly provides a changeover management tool with features to facilitate the organization, scheduling, and monitoring of property changeovers. To help hosts find the best person for the job, Properly gives users access to an extensive global marketplace of experienced hospitality cleaners, each with a profile outlining their experience, location, and availability. Visual checklists can be generated to give cleaners clear step-by-step instructions on which tasks need to be carried out, while visual pointers change to reflect the completion of tasks in real time. Integrated photo capture and upload means that cleaners can provide visual evidence of their completed tasks.
Property managers and hosts can schedule changeovers and cleaning jobs using the Properly web or mobile app and integrate with listing platforms such as Airbnb and HomeAway to schedule services based on their bookings calendar. Cleaners can notify hosts instantly if they find any damages when cleaning a property, with images attached, so that visitors can be charged accordingly.
Key benefits of Properly
Images





Not sure about Properly?
Compare with a popular alternative
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
Acumatica Cloud ERP

Wrike

Connecteam

Commusoft

Reviews
Already have Properly?
Software buyers need your help! Product reviews help the rest of us make great decisions.

- Industry: Real Estate
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best technology you can have in the vacation rental management business
Reviewed on 2018/03/13
On a high level it revoluntionized our workflow for our HR functions. In the hospitality space HR...
On a high level it revoluntionized our workflow for our HR functions. In the hospitality space HR is very unique because it is dependent on volume. This has been the best way to schedule and maintain our cleaning staff. It just WORKS!
Pros
This automates and tracks so many functions of running an in house (or out of house) cleaning staff! Not only that, but their function for pictures has saved us THOUSANDS of dollars on insurance claims. We love Properly and it is an integral part of our business!
Cons
sometimes glitches when setting up a new employee. Also in small markets, their marketplace doesn't have significant offerings.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
First time set up
Reviewed on 2018/11/26
My cleaning team has different levels of understanding of what we're looking for. We're able to...
My cleaning team has different levels of understanding of what we're looking for. We're able to systematize and standardize across each of them. Additionally, we've had some damage and a couple of bad reviews for cleanliness. With that, we've also had some illegal activity take place one or twice. We've been able to document the before and after to make sure we provide a quality experience to all our guests.
Pros
I was able to set up my property from my phone. I really like how easy it is to put the icons on the screen, and also the picture and picture feature. There may be a different name, but being able to show what a cabinet looks like closed, then a detailed picture of what the inside should look like is really helpful. Also, we work with several service providers. Before properly, we used a Google Sheet to let the schedule. Now I can just blast the listing out. Also, the automatic reminder of guest check in/out to have me schedule a cleaning is very nice. Ok. I love it all.
Cons
The initial set up was a little wonky. I set up from my phone initially, and when we tested the set up, the icons were all shifted slightly to the right. I was able to correct this through the website.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Dissapointing end to a long relationship
Reviewed on 2022/10/18
We had a 4+ year relationship with Properly in which most of the time the product was suitable. As...
We had a 4+ year relationship with Properly in which most of the time the product was suitable. As we grew, the product did not grow with us. There are a huge amount of difficulties with allocation of tasks to cleaners, recruitment and tracking of cleaners at scale, communication, customisation and more.If you manage a small number of properties ( 1-10 ) you will probably be satisfied mostly with this product. If you manage medium to large (we manage 120 properties ) you will spend more money on managing the cleaning staff roster than this is worth. The final straw for us was that we paid 1 year up front, we then asked to revert to monthly payments, all of a sudden the support evaporated. We couldn't get a response to numerous emails and tickets. Finally the company responded with the payment is non-refundable... Mind you, this was over $7000 AUD. It's so very disappointing that a company will destroy a relationship like this. I never thought I would be writing a review like this about properly. I'm not sure if there is a shift in management or some financial trouble, but it seems very out of character from this company. I would recommend steering clear of these guys.I'm happy to answer any further questions openly and honestly.
Pros
Integrated with Airbnb and our PMS, Hostaway.ChecklistsPhotos for insurance Support great for trivial issues
Cons
Rostering, calendar, communication, support.. The list can go on. It's just undercooked with minimal feature adds happening.The support is non-existent when you have a serious issue, detailed below

- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Integrates all properties on multiple platforms to one simple interface.
Reviewed on 2018/02/17
organizes my daily schedule
organizes my daily schedule
Pros
Clean and simple interface. One location to see daily activity regardless of platform. Saves having to open different applications. Set up cleaning schedule and forward request to cleaning freelancers.
Easy to use. Reminders for cleaning scheduling.
Cons
Wish it would warn me when I am duplicating the property. (I do it often)
Would like to have a link to the guest directly on Properly.

- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Good app to help with cleaning scheduling
Reviewed on 2018/02/16
Pros
I like how intuitive and easy it is to build the checklists for properties. Then all the info is there for cleaners so it's a no brainier even if they are new to your property. I like the convenience of both an app and desktop version.
Cons
We have had some issues with bookings not coming through from our property management software but they have been resolved. If anything it has too many features.
Properly FAQs
Below are some frequently asked questions for Properly.Q. What type of pricing plans does Properly offer?
Properly offers the following pricing plans:
- Starting from: US$5.40/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
BASIC: free with up to 2 jobs sent per month ADVANCED: $6/property/month (paid monthly) with unlimited jobs sent per month ($5.40/property/month when billed annually) PRO: $10/property/month (paid monthly) with unlimited jobs sent per month, reports, and onboarding support ($9/property/month when billed annually) PROPERTY MANAGER: unlimited jobs sent per month plus unlimited multi-user account, a dedicated success manager, and more. Contact Properly for pricing information.
Q. Who are the typical users of Properly?
Properly has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Properly support?
Properly supports the following languages:
English
Q. Does Properly support mobile devices?
Properly supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Properly integrate with?
Properly integrates with the following applications:
BookingSync, Escapia, MyVR, Rentals United
Q. What level of support does Properly offer?
Properly offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
See all software categories found for Properly.