SecureLink
About SecureLink
SecureLink is a vendor privileged access management solution for technology enterprises and vendors which offers features such as role-based permissions, audit logs, compliance management, self registration, desktop sharing, remote support, file transfer, and more. It allows enterprise organizations to ensure the security of their networks, as well as identify, audit, control third parties.
SecureLink for Enterprises allows users to setup multi-factor authentication, add automatically-enforced least privileged permissions, manage IT security audit reports, monitor activity in real time, and more. Vendors can be granted access permissions by administrators and register themselves for authorization using a self service tool. The SecureLink platform also allows businesses to store credentials and to provide remote support to employees.
SecureLink for Vendors allows technology vendors to standardize access methods for multiple clients and provide remote support. The platform allows vendors to request access from their clients and provides a full audit log to give clients insight into what is being accessed and why.
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- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great people, Great product.
Reviewed on 2018/04/05
An easy way to setup remote access for customers that do not have a preferred method - works...
An easy way to setup remote access for customers that do not have a preferred method - works especially well with my smaller clients who own their own pharmacy. I like that Securelink is familiar with healthcare and HIPAA requirements.
Pros
Consistency - If customers will adopt it we have a single way to access remote systems.
Web based, quick connect is good for immediate connections.
Cons
Price is a bit high compared to other services. There are some strange errors / quirks that I have reported. Support has worked with me to resolve but ultimately I do not have time to assist in the resolution. Hard to believe I am the only one experiencing a specific error.
- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good product in need of a few additional features to turn it into a powerful customer support...
Reviewed on 2021/03/30
I like the high level of security that is available with regard to customer credentials. BUt.. it...
I like the high level of security that is available with regard to customer credentials. BUt.. it is possible to configure simply as a VPN replacement without holding credentials in the agent - relying on users to use MS remote desktop to access additional servers (for example) within a customer network (thereby requiring users to access customer credentials). Securelink is good, but it is possible to deploy sub-optimally - and miss the point of keeping credentials out of the hands of users.
Pros
It's excellent for providing access to customer systems while keeping their credentials secure
Cons
There are often items of data or notes that need to be made about customer systems that other members of the team need to know when accessing the system. The password for the SQL database, the reboot sequence, the location of backup files - for example(s). This information needs to be at your fingertips when accessing a customer system, kept securely, and easily updated/added-to by colleagues. Holding this additional data in Securelink so that it is readily accessible when accessing a customer system would be really helpful.
Response from SecureLink
Ian, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are glad to hear that you have had a positive experience with SecureLink and it's ability to get you securely connected to your customers.
We currently support the open-text notes and pre-connection notes for both Gatekeepers and Customers. This could assist you and other reps by giving you additional contextual information about your customers and their systems.
Please send us an email at [email protected] if you would like to set up some time to go over your feedback about the product.
- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
User Experience
Reviewed on 2021/03/30
We are a software company that uses it to support our customers.
We are a software company that uses it to support our customers.
Pros
The portal making customers easy to find is a wonderful feature.
Cons
The most frustrating part is that copy/paste works sometimes and other times it will not work at all. Next in line is the fact that you are disconnected when your network connection changes. For example connecting to VPN versus being connected over the internet disconnects all sessions. Internet connectivity is much faster and a better remote experience but some necessary resources require VPN access.
Response from SecureLink
Daniel, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product.
I'm sorry to hear you are having trouble with connection stability and consistency. I would be happy to talk further about your issue as well as discuss the situation in which this is typically occurring.
Please send us an email at [email protected] if you would like to set up some time to go over your feedback about the product.
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
SecureLink is great as a VPN for tech support
Reviewed on 2021/03/30
Using multiple VPN's for my job, I find that SecureLink is the easiest to use with the least...
Using multiple VPN's for my job, I find that SecureLink is the easiest to use with the least amount of issues. End user can customize it to allow access only to specific servers and can control turning it on/off to specific times or for specific procedures to turn on (has message that pops up to say personalized entry message)
Pros
It allowed very easy access to remote servers (fully controlled by end user for access).
If it goes down , the customer support gets it running very quickly.
Cons
It could only have 2 users on a platform at a time (not the best for multi server unless they use a Nexus)
Cannot delete old Gatekeepers only deactivate (one of the clients has over 50 gatekeepers that we have to sort through.
Response from SecureLink
Alan, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are glad to hear that you have had an overall positive experience with SecureLink and our customer support team.
Currently in the UI users do have the ability to delete Gatekeepers, this is something that may have to be handled by your SecureLink administrator. I appreciate your feedback around having multiple users on a single platform and will make sure we open a ticket internally around that feature.
Please send us an email at [email protected] if you would like to set up some time to go over your feedback about the product.
- Industry: Health, Wellness & Fitness
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Thoughts on Securelink
Reviewed on 2021/03/30
SecureLink provides our vendors an excellent method of connecting to our infrastructure. Auditing...
SecureLink provides our vendors an excellent method of connecting to our infrastructure. Auditing with video is top notch. Support isproactive and wil work with you to resolve even complex/unusual problems
Pros
Learning curve is moderately steep, but once learned integration with the business is very easy. Support is fantastic
Cons
Reporting features are virtually non existant. Basic reports are available but the most important reports (such as a list of when vendors last logged in - important so you can keep costs down) do not exist. Analytics are not available. Also many of the great features are not documented anywhere
Response from SecureLink
Don, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are glad to hear that you have had a positive experience with SecureLink and
especially with our support team.
We have recently released an improved reporting module for the product. These features include report scheduling,filtering, exporting, as well as several new standard reports available to run.
Please send us an email at [email protected] if you would like to set up some time to go over your feedback about the product.
SecureLink FAQs
Below are some frequently asked questions for SecureLink.Q. What type of pricing plans does SecureLink offer?
SecureLink offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Contact SecureLink for pricing information.
Q. Who are the typical users of SecureLink?
SecureLink has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does SecureLink support?
SecureLink supports the following languages:
English
Q. Does SecureLink support mobile devices?
SecureLink supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does SecureLink integrate with?
SecureLink integrates with the following applications:
BeyondTrust Remote Support, CyberArk Privileged Access Management Solutions, Duo Security, OneLogin, Salesforce Sales Cloud
Q. What level of support does SecureLink offer?
SecureLink offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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