Fullbay

Cloud-based auto and truck repair shop management software

4,6 /5 (58 reviews) Write a Review!

Fullbay Overview

What is Fullbay?

Fullbay is a software solution designed to support and manage the business of heavy duty, busy automobile (truck) repair shops and diesel repair shops. Cloud-based with centralized online access from any web-enabled device, the system promises to allow managers, techs and customers to engage with the operations within and outside the shop premises. From a custom branded portal, clients can administer their own information, submit repair requests, view maintenance histories, approve any work and indeed settle invoice payments. Those invoices can be raised accurately with every part accounted for, and both emailed to the customer and sent to QuickBooks Online within clicks.

Customers and staff can also enjoy greater transparency on the work carried out on their units, with Fullbay designed to reflect an "electronic medical record" (EMR) for truck repair. Detailed service histories can be recorded, viewed and queried by components, system, specific parts or servicing dates. Real time statistical reporting features also provide metrics and insights into performance efficiency, while the online deployment allows Fullbay to connect and share its information with other associated cloud apps.

Fullbay Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact Fullbay directly for pricing information.


Fullbay Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

Hosted and deployed within the cloud, Fullbay is accessible on any internet-enabled device including mobile, tablet, desktop or laptop
Fullbay video Fullbay video Fullbay video Fullbay screenshot: Hosted and deployed within the cloud, Fullbay is accessible on any internet-enabled device including mobile, tablet, desktop or laptop

Fullbay Reviews

Fullbay Reviews

Overall rating
4,6
/
5
Excellent
39

Very good
17

Average
0

Poor
2

Terrible
0

Value for Money
4,6
Features
4,3
Ease of Use
4,5
Customer Support
4,7
97% recommended this app
Stephen E.

The "Best" heavy duty repair shop software on the market.


Keith M.

FullBay

My overall experience with FullBay has been great. I really like the product. I like the support they give me. I like the constant innovations. Highly recommend.


Cody B.

Not Impressed

None, after a week of signing up found out I was going to have to spend alot of money to get my data moved in order to even use the software. I do not reccommend Fullbay to anyone, I'll tell all my Independent Truck Repair Group friends as will as HDA truck pride TSE's that they should look elsewhere. I'm currently recommending Digital Wrench to those that ask.


Mark K.

GREAT PRODUCT!!

FULLBAY HAS ALWAYS HAD GREAT CUSTOMER SERVICE AND TRAINING.


Susan G.

Fullbay rocks

It has been a good software to keep track of the financials and the productivity of the company so far.


Stephen E.

The "Best" heavy duty repair shop software on the market.

Used Daily for 2+ years
Reviewed on 2018/02/02
Review Source: Capterra

Pros

The founders and their team are completely committed to providing the ''very'' best software to the heavy duty diesel truck,trailer,reefer repair shops. There isn't any other software on the market that can compete with the features and functionality of Fullbay. From the software layout, to the real time invoicing, real time stats on every job which include technician performance, the profitability on labor & parts, to the complete step by step visibility of jobs by everyone including the customer. This software is a game changer for those companies that are ready to take their business and customer experience to the next level.
"The very best feature for me personally, is the ability to login anytime from just about anywhere and see own my company is performing!"

Cons

If I had to say something here, it would be that i would like to see the reporting capabilities to be more robust, but this is just my opinion of course.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Keith M.
Industry: Automotive
Company size: 11-50 Employees

FullBay

Used Daily for 2+ years
Reviewed on 2020/04/28
Review Source: Capterra

My overall experience with FullBay has been great. I really like the product. I like the support they give me. I like the constant innovations. Highly recommend.

Pros

I really like a lot about this program. It is our main shop program. We use it for billing, inventory management, technician efficiency and as a mobile app for our service trucks. Easy to use. They are constantly upgrading the product. Very responsive to suggestions.

Cons

The only complaint that I have about the software is that it only migrates information to Quick books. I would like it to be able to migrate to Sage as well.

Response from Fullbay

Keith,
Thank you for taking the time to write a review. We are so happy that Fullbay is easy for you to use and that Fullbay is your main software in your shop. We always welcome your feedback regarding additions to the software.
Thank you for your business!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Cody B.
Industry: Transportation/Trucking/Railroad
Company size: 2-10 Employees

Not Impressed

Used Other for 1-5 months
Reviewed on 2020/06/26
Review Source: Capterra

None, after a week of signing up found out I was going to have to spend alot of money to get my data moved in order to even use the software. I do not reccommend Fullbay to anyone, I'll tell all my Independent Truck Repair Group friends as will as HDA truck pride TSE's that they should look elsewhere. I'm currently recommending Digital Wrench to those that ask.

Pros

I liked that it is internet based and can be integrated with other softwares in addition to tracking time, inventory and various reports.

Cons

Too expensive, Fullbay wanted to charge alot of money to start and then charge more to pull my old data over from our old program that did 80% of what Fullbay does with no monthly costs or fees. Seems like you get nickel and dimed with this software paying to add a user and everything you go to add costs more per month and results in a high monthly bill versus our other program that was paid for at a cost of less than $1000 for multiple computers.

Response from Fullbay

Thank you for your feedback and we are sorry to lose you as a valued customer of Fullbay. We strive to provide transparent pricing and the highest return on your investment with the platform. Some of the ways we do this are by not charging for core product enhancements or support, and not forcing shops into long-term contracts.

While there are costs associated with transferring data from other systems, we offer free alternatives and work with shops if the cost is prohibitive. We are sorry to see you go and hope you will consider coming back to Fullbay in the future.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Mark K.
Industry: Transportation/Trucking/Railroad
Company size: 11-50 Employees

GREAT PRODUCT!!

Used Daily for 2+ years
Reviewed on 2020/08/12
Review Source: Capterra

FULLBAY HAS ALWAYS HAD GREAT CUSTOMER SERVICE AND TRAINING.

Pros

THE ONLY PRODUCT WE FOUND THAT IS TRULY BUILT FOR TRUCK AND TRUCK REPAIR.

Cons

ONCE YOU UNDERSTAND THE SOFTWARE IT IS REALLY EASY TO USE.

Response from Fullbay

Mark, thank you for this review! We are so glad that you are happy with Fullbay. And, yes! Fullbay was built specifically for heavy duty repair. We appreciate your business and as always, reach out to customer support for any needs you may have at Broward Truck and Trailer, Inc.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Susan G.
Industry: Automotive
Company size: 2-10 Employees

Fullbay rocks

Used Daily for 2+ years
Reviewed on 2019/08/26
Review Source: Capterra

It has been a good software to keep track of the financials and the productivity of the company so far.

Pros

I like that I can keep easy records of the financials. It links with Quickbooks and our processing payment software.

Cons

Uploading inventory can be a little chaotic but customer service has always been helpful when I have issues.

Response from Fullbay

Susan,
Thank you for this review! We are delighted to hear that Mikes Mobile Wrenches is using the QuickBooks integration. We built the software to simplify financials in the shop. Please do continue to reach out to customer support for any challenges you may have. We appreciate your business.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
9,3/10
Based on 58 user ratings
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Fullbay Pricing

Fullbay Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact Fullbay directly for pricing information.

Contact Fullbay directly for pricing information.

Value for Money
4,6/5
Based on 58 user ratings
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Fullbay Features

Fullbay Features

API
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Customer Database
Customer History
Discount Management
Electronic Payments
Employee Management
Inventory Management
Inventory Tracking
Loyalty Program
Multi-Location
Order Management
Order Processing
POS
Promotions Management
Reporting & Statistics
Sales Reporting
Third Party Integration
Features
4,3/5
Based on 58 user ratings
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Categories

Additional information for Fullbay

Additional information for Fullbay

Key features of Fullbay

  • Application integration
  • Client portal
  • Customer history
  • Estimating
  • Invoice creation & processing
  • Invoices
  • Labor rates
  • Mobile integration
  • Parts management
  • QuickBooks integration
  • Quotes / estimates
  • Real time data
  • Real time reporting
  • Repair tracking
  • Reporting & statistics
  • Self service portal
  • Service history
  • Shop management
  • Transaction history
  • Vehicle tracking
  • Vendor self service

Benefits

  • Fullbay is a diesel (truck) repair shop management solution that has been designed specifically to cater for heavy duty operations, offering centralized cloud-based access from any web-enabled device.
  • A public-facing web portal allows customers to submit personally worded repair requests, while being able to manage units, make service requests, check maintenance histories, submit approvals and pay off outstanding invoices.
  • Connectivity with QuickBooks Online sends raised invoices straight into the app while emailing a copy direct to the customer to speed up the payment process.
  • Real time statistics provide up-to-date feedback on shop performance and tech efficiency, utilizing metric-based reporting to maximize service throughput.
  • Fullbay promises to act like an "electronic medical record" for truck vehicles, promoting the logging and querying of full service histories that can be searched by service date, components, parts etc.
  • Fullbay FAQs

    Fullbay FAQs

    Below are some frequently asked questions for Fullbay.

    Q. What type of pricing plans does Fullbay offer?

    Fullbay offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact Fullbay directly for pricing information.

    Q. What are the main features of Fullbay?

    Fullbay offers the following features:

    • Application integration
    • Client portal
    • Customer history
    • Estimating
    • Invoice creation & processing
    • Invoices
    • Labor rates
    • Mobile integration
    • Parts management
    • QuickBooks integration
    • Quotes / estimates
    • Real time data
    • Real time reporting
    • Repair tracking
    • Reporting & statistics
    • Self service portal
    • Service history
    • Shop management
    • Transaction history
    • Vehicle tracking
    • Vendor self service

    Q. Who are the typical users of Fullbay?

    Fullbay has the following typical customers:

    Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

    Q. What languages does Fullbay support?

    Fullbay supports the following languages:

    English

    Q. What type of pricing plans does Fullbay offer?

    Fullbay has the following pricing plans:

    Subscription

    Q. Does Fullbay support mobile devices?

    We do not have any information about what devices Fullbay supports

    Q. What other apps does Fullbay integrate with?

    Fullbay integrates with the following applications:

    Authorize.net, QuickBooks Online Advanced, Stripe

    Q. What level of support does Fullbay offer?

    Fullbay offers the following support options:

    Phone Support, Online Support, Video Tutorials