Fullbay

Cloud-based auto and truck repair shop management software

About Fullbay

Fullbay is a software solution designed to support and manage the business of heavy duty, busy automobile (truck) repair shops and diesel repair shops. Cloud-based with centralized online access from any web-enabled device, the system promises to allow managers, techs and customers to engage with the operations within and outside the shop premises. From a custom branded portal, clients can administer their own information, submit repair requests, view maintenance histories, approve any work and indeed settle invoice payments. Those invoices can be raised accurately with every part accounted for, and both emailed to the customer and sent to QuickBooks Online within clicks.

Customers and staff can also enjoy greater transparency on the work carried out on their units, with Fullbay designed to reflect an "electronic medical record" (EMR) for truck repair. Detailed service histories can be recorded, viewed and queried by components, system, specific parts or servicing dates. Real time statistical reporting features also provide metrics and insights into performance efficiency, while the online deployment allows Fullbay to connect and share its information with other associated cloud apps.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Fullbay

  • Fullbay is a diesel (truck) repair shop management solution that has been designed specifically to cater for heavy duty operations, offering centralized cloud-based access from any web-enabled device.
  • A public-facing web portal allows customers to submit personally worded repair requests, while being able to manage units, make service requests, check maintenance histories, submit approvals and pay off outstanding invoices.
  • Connectivity with QuickBooks Online sends raised invoices straight into the app while emailing a copy direct to the customer to speed up the payment process.
  • Real time statistics provide up-to-date feedback on shop performance and tech efficiency, utilizing metric-based reporting to maximize service throughput.
  • Fullbay promises to act like an "electronic medical record" for truck vehicles, promoting the logging and querying of full service histories that can be searched by service date, components, parts etc.
  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, New Zealand, United States

    Supported Languages

    English

    Pricing starting from:

    N/A

    • Free Version
    • Free Trial
    • Subscription

    Images

    Fullbay Software - Fullbay revenue report
    Fullbay Software - Fullbay invoice
    Fullbay Software - Fullbay quote
    Fullbay Software - Hosted and deployed within the cloud, Fullbay is accessible on any internet-enabled device including mobile, tablet, desktop or laptop
    View 7 more
    Fullbay video
    Fullbay video
    Fullbay video
    Fullbay Software - Fullbay revenue report
    Fullbay Software - Fullbay invoice
    Fullbay Software - Fullbay quote
    Fullbay Software - Hosted and deployed within the cloud, Fullbay is accessible on any internet-enabled device including mobile, tablet, desktop or laptop

    Features

    Total features of Fullbay: 53

    • Accounting
    • Accounting Integration
    • Alerts/Notifications
    • Appointment Scheduling
    • Asset Tracking
    • Barcoding/RFID
    • Billing & Invoicing
    • Components Tracking
    • Contact Database
    • Cost Tracking
    • Customer Database
    • Customer History
    • Employee Scheduling
    • Equipment Tracking
    • Estimating
    • For Mechanical Equipment
    • Inspection Management
    • Inventory Control
    • Inventory Management
    • Invoice Management
    • Invoice Processing
    • Job Management
    • Labor Cost Reporting
    • Labor Rates
    • Maintenance Management
    • Maintenance Scheduling
    • Mileage Tracking
    • Mobile Access
    • Parts Management
    • Payroll Management
    • Point of Sale (POS)
    • Preventive Maintenance
    • Purchase Order Management
    • QuickBooks Integration
    • Quotes/Estimates
    • Real Time Data
    • Real Time Reporting
    • Repair Tracking
    • Reporting & Statistics
    • Reporting/Analytics
    • Safety Management
    • Scheduling
    • Service History
    • Technician Management
    • Third Party Integrations
    • Transaction History
    • VIN Decoder
    • VIN Lookup
    • Vehicle Information
    • Vehicle Management
    • Vehicle Tracking
    • Work Order Creation
    • Work Order Management

    Alternatives

    Mitchell RepairCenter

    3,2
    #1 Alternative to Fullbay
    Mitchell RepairCenter is a web-based shop management software designed to help businesses in the automotive industry...

    NAPA TRACS

    4,1
    #2 Alternative to Fullbay
    Napa Tracs is designed for automotive repair shops. The software helps with everything from estimating and invoicing to...

    Quickbooks Online

    4,3
    #3 Alternative to Fullbay
    QuickBooks Online is a complete small business accounting solution which allows users to manage all their financial...

    AutoShop

    4,7
    #4 Alternative to Fullbay
    AutoShop helps automotive businesses streamline processes related to vehicle tracking, repairs management, billing,...

    Reviews

    Overall rating

    4,7 /5
    (86)
    Value for Money
    4,7/5
    Features
    4,5/5
    Ease of Use
    4,6/5
    Customer Support
    4,8/5

    Already have Fullbay?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 86
    Stephen E.
    Overall rating
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    The "Best" heavy duty repair shop software on the market.

    Reviewed on 2018/02/02

    Pros

    The founders and their team are completely committed to providing the ''very'' best software to the heavy duty diesel truck,trailer,reefer repair shops. There isn't any other software on the market that can compete with the features and functionality of Fullbay. From the software layout, to the real time invoicing, real time stats on every job which include technician performance, the profitability on labor & parts, to the complete step by step visibility of jobs by everyone including the customer. This software is a game changer for those companies that are ready to take their business and customer experience to the next level.
    "The very best feature for me personally, is the ability to login anytime from just about anywhere and see own my company is performing!"

    Cons

    If I had to say something here, it would be that i would like to see the reporting capabilities to be more robust, but this is just my opinion of course.

    Russ S.
    Overall rating
    • Industry: Transportation/Trucking/Railroad
    • Company size: 201-500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    An invaluable addition to our bucket

    Reviewed on 2021/02/22

    The biggest benefit from Fullbay is the ability to go from 3 office folks typing invoices all day...

    The biggest benefit from Fullbay is the ability to go from 3 office folks typing invoices all day every day to put out perhaps 80-100 invoices daily to going to well over 150 invoices daily with one person reviewing and forwarding the invoices. The customers like the accuracy and immediate billing we can provide. Any outstanding bills can be easily reviewed and followed up on.

    Pros

    The ability to shift invoice creation away from paper work orders to field techs getting their actual input without the need to interpret what the may or may not have meant. The learning curve for techs was short and easy for even our most tech challenged mechanics. We would not be where we are today without fullbay.

    Cons

    Overall Fullbay covers all bases in our approach to customer service. Some of the reporting is a bit short on the tech side but I find it very hard to find fault with the product.

    Response from Fullbay

    Russ, we truly appreciate this review. Thank you! We are happy to hear that your techs are easily learning how to use Fullbay and that you were able to trim down on office time reviewing invoices. That is great! Also happy to hear that your customers love Fullbay too. We are grateful for your business, thank you.

    Shelley G.
    Overall rating
    • Industry: Automotive
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Fullbay Has it All

    Reviewed on 2022/05/26

    It was very helpful in getting out Invoices thru email to customers directly. My customers really...

    It was very helpful in getting out Invoices thru email to customers directly. My customers really appreciated this feature too.

    Pros

    I liked how the software tracks non inventory parts. Applying them directly to Invoices. If anything is returned that is all trackable. You are able to see that the part was sent back and credited. Very helpful with keeping track of Cores or any other returned parts.

    Cons

    I had a hard time with the Inventory portion of this program. I can see where it would work great it just didn't for how large our Inventory is.

    Cody B.
    Overall rating
    • Industry: Transportation/Trucking/Railroad
    • Company size: 2-10 Employees
    • Used for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Not Impressed

    Reviewed on 2020/06/26

    None, after a week of signing up found out I was going to have to spend alot of money to get my...

    None, after a week of signing up found out I was going to have to spend alot of money to get my data moved in order to even use the software. I do not reccommend Fullbay to anyone, I'll tell all my Independent Truck Repair Group friends as will as HDA truck pride TSE's that they should look elsewhere. I'm currently recommending Digital Wrench to those that ask.

    Pros

    I liked that it is internet based and can be integrated with other softwares in addition to tracking time, inventory and various reports.

    Cons

    Too expensive, Fullbay wanted to charge alot of money to start and then charge more to pull my old data over from our old program that did 80% of what Fullbay does with no monthly costs or fees. Seems like you get nickel and dimed with this software paying to add a user and everything you go to add costs more per month and results in a high monthly bill versus our other program that was paid for at a cost of less than $1000 for multiple computers.

    Alternatives Considered

    Digital Wrench

    Reasons for Switching to Fullbay

    I stayed with Digital Wrench as it does most of what Fullbay does at a much lower cost.

    Response from Fullbay

    Thank you for your feedback and we are sorry to lose you as a valued customer of Fullbay. We strive to provide transparent pricing and the highest return on your investment with the platform. Some of the ways we do this are by not charging for core product enhancements or support, and not forcing shops into long-term contracts.

    While there are costs associated with transferring data from other systems, we offer free alternatives and work with shops if the cost is prohibitive. We are sorry to see you go and hope you will consider coming back to Fullbay in the future.

    Tylor H.
    Overall rating
    • Industry: Transportation/Trucking/Railroad
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Couldn't do without

    Reviewed on 2021/02/19

    Fullbay is fairly easy to learn and use on the surface. Which is good to get new people use to the...

    Fullbay is fairly easy to learn and use on the surface. Which is good to get new people use to the system and allow them to begin using Fullbay from day one. Upon some familiarity to the program you can begin to run very specific reports and view metrics on parts margins, technician efficiency, and all sorts of revenue analytics. And for me specifically I reach out to support weekly with questions and ideas for improvements. They are great to work with, communicate updates as needed, and are very knowledgeable of the random things I'm looking for.

    Pros

    The volume of reports available, level of detail that is accessible, and the capabilities of the program. Ease of integration into QB's and the addition of Motor to the program.

    Cons

    Some of the larger reports takes a few seconds to generate (I know right). Along with sometimes to can get lost in the amount of data you can have access to.

    Response from Fullbay

    Tylor, thank you for leaving a review about Fullbay. We are happy to hear you are using the integrations at your shop! So glad to hear you found Fullbay easy to use and that you are taking advantage of our free, unlimited tech support. We appreciate your business and are committed to your success. Thank you!

    Showing 5 reviews of 86 Read all reviews

    Fullbay FAQs

    Below are some frequently asked questions for Fullbay.

    Fullbay offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Not Available

    Contact Fullbay directly for pricing information.

    Fullbay has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

    Fullbay supports the following languages:

    English

    Fullbay supports the following devices:

    Fullbay integrates with the following applications:

    QuickBooks

    Fullbay offers the following support options:

    Email/Help Desk, Knowledge Base, Phone Support, Chat

    Related categories

    See all software categories found for Fullbay.