Fullbay

4.7 (87)
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Cloud-based auto and truck repair shop management software

About Fullbay

Fullbay is a software solution designed to support and manage the business of heavy duty, busy automobile (truck) repair shops and diesel repair shops. Cloud-based with centralized online access from any web-enabled device, the system promises to allow managers, techs and customers to engage with the operations within and outside the shop premises. From a custom branded portal, clients can administer their own information, submit repair requests, view maintenance histories, approve any work and indeed settle invoice payments. Those invoices can be raised accurately with every part accounted for, and both emailed to the customer and sent to QuickBooks Online within clicks.

Customers and staff can also enjoy greater transparency on the work carried out on their units, with Fullbay designed to reflect an "electronic medical record" (EMR) for truck repair. Detailed service histories can be recorded, viewed and queried by components, system, specific parts or servicing dates. Real time statistical reporting features also provide metrics and insights into performance efficiency, while the online deployment allows Fullbay to connect and share its information with other associated cloud apps.


Key benefits of Fullbay

  • Fullbay is a diesel (truck) repair shop management solution that has been designed specifically to cater for heavy duty operations, offering centralized cloud-based access from any web-enabled device.
  • A public-facing web portal allows customers to submit personally worded repair requests, while being able to manage units, make service requests, check maintenance histories, submit approvals and pay off outstanding invoices.
  • Connectivity with QuickBooks Online sends raised invoices straight into the app while emailing a copy direct to the customer to speed up the payment process.
  • Real time statistics provide up-to-date feedback on shop performance and tech efficiency, utilizing metric-based reporting to maximize service throughput.
  • Fullbay promises to act like an "electronic medical record" for truck vehicles, promoting the logging and querying of full service histories that can be searched by service date, components, parts etc.

  • Images

    Fullbay Software - Fullbay revenue report
    Fullbay Software - Fullbay invoice
    Fullbay Software - Fullbay quote
    Fullbay Software - Hosted and deployed within the cloud, Fullbay is accessible on any internet-enabled device including mobile, tablet, desktop or laptop
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    Fullbay Software - Fullbay revenue report
    Fullbay Software - Fullbay invoice
    Fullbay Software - Fullbay quote
    Fullbay Software - Hosted and deployed within the cloud, Fullbay is accessible on any internet-enabled device including mobile, tablet, desktop or laptop

    Not sure about Fullbay? Compare with a popular alternative

    Fullbay

    4.7 (87)
    VS.
    Highly reviewed

    Starting Price

    US$169.00
    month
    US$1,995.00
    one-time

    Pricing Options

    Free version
    Free trial
    Free version
    Free trial

    Features

    52
    16

    Integrations

    1
    3

    Ease of Use

    4.6 (87)
    4.6 (107)

    Value for Money

    4.7 (87)
    4.6 (107)

    Customer Service

    4.8 (87)
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    Green rating bars show the winning product based on the average rating and number of reviews.

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    Reviews

    Overall rating

    4.7 /5
    (87)
    Value for Money
    4.7/5
    Features
    4.4/5
    Ease of Use
    4.6/5
    Customer Support
    4.8/5

    Already have Fullbay?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 87
    Jeremiah
    Overall rating
    • Industry: Automotive
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Small town business with big town quality and style

    Reviewed on 2019/07/31

    We have taken our shop from yep we fix that... to we partner with you in keeping all your equipment...

    We have taken our shop from yep we fix that... to we partner with you in keeping all your equipment running. The Fleet management works for county shops, bussing companies, fire departments, farms, and yes households, however many vehicles you might have, we can help keep them going.

    Pros

    It took our Ma and Pa shop and helped us function as a corporation. We can take just a minute and see how our shop is performing and know if we are profitable. We can help our local businesses manage their fleets. We have Estimates that are easy to read and are effortless to accept or deny work. The steady upgrades are seamless and because this software is focused on our industry the upgrades have valuable.

    Cons

    The inventory set up, not that they make it difficult but its a lot of work. One suggestion, for those joining Fullbay, Be intentional to add inventory, do not take short cuts, really think threw your price matrix and price categories. Part categories like filters, Hydraulic fittings, tires, batteries make your life a lot easier as time goes.

    Response from Fullbay

    Hello Jeremiah. We love to help Ma and Pa shops! And, we are happy to hear how Fullbay has helped you function like a corporation. How exciting that Fullbay helps Mandate Machinery Inc manage county shops, bussing companies, fire departments, farms and households!
    Your suggestions will be passed along to our onboarding team, thank you!
    We intend to continue to earn a perfect rating, thank you for your business.

    Alexis
    Overall rating
    • Industry: Transportation/Trucking/Railroad
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Software is always improving

    Reviewed on 2019/07/29

    Overall, what Fullbay does better than anything is improve communications. If one team member...

    Overall, what Fullbay does better than anything is improve communications. If one team member steps out for lunch, has to leave suddenly, is on a long call, etc., everyone knows what the customer has approved, where parts are coming from, and what has been done. Sending quote requests to vendors has greatly decreased the amount of incorrect parts we receive and vendors are given the quoted prices when the PO is sent so there are less price corrections needed.

    Pros

    Fullbay has been evolving since the day we started with it. It is not perfect, but it is great to know that if I see a problem and report it, it will eventually be corrected.

    Cons

    Since the software is so complex and customizable, improvements sometimes take a while to get done.

    Response from Fullbay

    Thank you, Alexis for writing this review. The continuous improvement of Fullbay is important to us so we are glad to see that you are seeing results when you report a problem. We love how Fullbay improves communication at Truck Repair & Equipment Co., Inc. That is awesome!
    We definitely understand that improvements can take some time to get done. We do love the feedback, so keep it coming. We hope to continue to work to earn your business. Thank you!

    mike
    Overall rating
    • Industry: Automotive
    • Company size: 2–10 Employees
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 3.0 /10

    things change to often

    Reviewed on 2022/04/13

    Pros

    when everything is working it is fine but it seems to freeze up often

    Cons

    system changes to often on different ways to do things

    JACOB
    Overall rating
    • Industry: Industrial Automation
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    VERY HAPPY

    Reviewed on 2019/07/31

    FULLBAY IS CONSTANTLY IMPROVING THE PROGRAM, HAS A GREAT SUPPORT STAFF. ONE OF OUR PREVIOUS...

    FULLBAY IS CONSTANTLY IMPROVING THE PROGRAM, HAS A GREAT SUPPORT STAFF. ONE OF OUR PREVIOUS EMPLOYEES EVEN WENT TO WORK FOR THEM ON THERE HELP DESK.

    Pros

    FULL BAY HAS HELP US WITH JOB ORGANIZATION, SHOP FLOW, AND EFFICACY .

    Cons

    THERE NEEDS TO BE A BETTER WAY TO PRIORITIZE JOBS.

    Alternatives Considered

    AutoShop

    Reasons for Switching to Fullbay

    MUCH BETTER TRACKING SYSTEM AND BETTER STORAGE SPACE. BETTER INVENTORY RECALL. PRICE.

    Response from Fullbay

    Jacob, we are glad to know that you are very happy with Fullbay and that Wheeler Truck Service has improved organization, flow and efficiency by using the software. That is fantastic to hear! Thank you for recognizing our support staff too, they are great. We will let our development team know about your request for a better way to prioritize jobs. Have a wonderful day.

    Patrick
    Overall rating
    • Industry: Farming
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    My Dream Came True

    Reviewed on 2019/07/29

    The tech help is great, and when you ask for more or different options, the development team checks...

    The tech help is great, and when you ask for more or different options, the development team checks into it and actually sometimes changes it to suit your needs! It feels like your input is really worth something.

    Pros

    This service/repair management program was something I had dreamed about and thought surely someone would put together a software program for our industry! It has exactly the right options for tracking time and parts on a service repair order. The parts inventory management has also been tailored to work very well.

    Cons

    There are a lot of things to learn and understand how to do, and just a few funny little unexplained glitches.

    Response from Fullbay

    Hello Patrick. We are very pleased that you feel like your requests are listened to and that we have delivered for you. We intend to continue to earn your business. We understand that there is so much to learn with Fullbay. Please never hesitate to contact our support team. Their help is included and unlimited. We want you to feel confident and use all the features that will benefit River Road Repair! Have a wonderful day.

    Showing 5 reviews of 87 Read all reviews

    Fullbay FAQs

    Below are some frequently asked questions for Fullbay.

    Fullbay offers the following pricing plans:

    • Starting from: US$169.00/month
    • Pricing model: Subscription
    • Free Trial: Not Available

    Contact Fullbay directly for pricing information.

    Fullbay has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Fullbay supports the following languages:

    English

    Fullbay supports the following devices:

    Fullbay integrates with the following applications:

    QuickBooks

    Fullbay offers the following support options:

    Email/Help Desk, Knowledge Base, Phone Support, Chat

    Related categories

    See all software categories found for Fullbay.