SmartNumber

SmartNumber

Text message & call analytics platform

5/5 (5 reviews)

SmartNumber Overview

SmartNumber is a call tracking and SMS texting platform for small to medium sized businesses that enables users to determine the source of the campaign or channel that calls and messages are coming from. The solution helps businesses engage with their customers on the channel of their choice, as well as gain valuable insights. Calls and texts can be routed and scheduled to the right person on any device or phone number based on the time and day.

SmartNumber enables users to see how many calls and messages are coming in with detailed reporting and analytics from each channel including Google, Facebook, Yelp, and more. Users can monitor and track where customers come from and spend on advertising strategically. A SmartNumber is listed on each major source of calls and texts.

Features for smart routing allow calls and messages to be routed to the relevant or available employee, or preferred device based on the time of day and day of the week. Users can also create custom automated text responses based on the time or day they were received. Integration with Slack allows employees to respond to customers on a platform that provides visibility for all team members, from any device.

Pricing

Starting from
$10/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English

SmartNumber Reviews

Overall rating
5/5
100% positive reviews
5
Excellent
0
Very good
0
Average
0
Poor
0
Terrible

Cheap and easy to get up and running

Used Daily for 6-12 months
Reviewed on 11/2/2017
Review Source: Capterra

we can now easily text our customers from slack which has changed how we engage with our customers. It's also nice have call tracking and knowing where each call came from and sending it to the right person to answer.

Pros

We're texting customers through slack and accepting calls routed to the right devices. It makes sure that however a customer wants to talk to us via call or text, they're routed to the right person at the right time to give them a great experience

Cons

I wish there was an integration into hubspot, which I was told is in the works. Aside from that it's very easy to use, and cost effective so I can't really think of anything else I'd add. Perhaps if someone walked me through the getting started process that would have been nice.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Exactly what I need for MY TEAM AND I to connect with my clients.

Used Daily for 1-5 months
Reviewed on 11/21/2017
Review Source: Capterra

The ability to create more lines of preferred communication with clients.I use it in collaboration with "Stack" so everyone on my team can respond to client texts. I'm not that familiar with Stack but I'm figuring it out pretty quickly.

Pros

It's decentralized. I was going to purchase a sim card from a local telecom company, get a device, keep that in the office, share it amongst several employees. Silly.
--Smartnumber allows anyone on the team to respond through a desktop, mobile device, @ work or away. Love it and much more cost effective.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Easy to use, the Smart Number team made it easy to set up.

Used Daily for 1-5 months
Reviewed on 10/26/2017
Review Source: Capterra

Pros

Great way to find out where your calls are coming from. The sms service through smart number made it possible for my retail store to monitor text messages all in one place.

Cons

I find that paying for each phone number can get expensive when you have multiple sources that you want to track.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Rating only

Reviewed on 7/14/2018
Review Source

Working with Jason Kemp was a pleasure. He was very informative and took me through step by step.

Used Monthly for 1-5 months
Reviewed on 11/7/2017
Review Source: Capterra

I benefited from knowing who my clientele are, where they are calling from and using all of that data to help transform our menu, hours of operation and specials.

Pros

Seeing the trend of when calls are coming through and from where . I loved how the number could be attached to any social media outlets. It allowed me to sum all the sites together.

Cons

I would of loved a custom phone number for ease of use. I find that people still appreciate a easy number to dial and one that is memorable.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

SmartNumber Pricing

Starting from
$10/month
Pricing options
Free Trial
Free
Subscription
Value for money

Startup: $9.99 /month, 1 SmartNumber

Business: $18.99 /month, 3 SmartNumbers

SmartNumber Features

  • Activity Dashboard
  • Caller ID
  • Receiving
  • Reporting & Statistics
  • SMS Integration

  • API
  • Automatic Notifications
  • CRM Integration
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Chat
  • Conferencing
  • Instant Messaging
  • Live / Video Conferencing
  • Monitoring
  • Third Party Integration
  • Voice Mail

Additional information for SmartNumber

Key features of SmartNumber

  • Analytics dashboard
  • Automated text responses
  • Call and text enabled
  • Caller identification
  • Detailed analytics
  • Multi-channel reporting
  • Route calls/text by schedule
  • Slack texting integration
  • Tracking by call/text source

Benefits

  • SmartNumber enables users to setup the tracking of calls and texts to determine which campaign or channel they're coming from.

  • Slack integration enables employees to respond and text with customers where all team members can see, from any device.

  • See where customers come from with reports by channel, and a SmartNumber listed on each major source of calls and texts to help spend on advertising strategically.

  • Route calls and text messages to the designated employee based on the time of day, and day of the week with features for smart routing.

  • Detailed call analytics help discover which channel is receiving the most calls, whether via Google, Facebook, Yelp, and more.

  • SmartNumber FAQs

    Below are some frequently asked questions for SmartNumber.

    Q. What type of pricing plans does SmartNumber offer?

    SmartNumber offers the following pricing plans:

    Starting from: $10/month

    Pricing model: Free, Subscription

    Free Trial: Available

    Startup: $9.99 /month, 1 SmartNumber

    Business: $18.99 /month, 3 SmartNumbers

    Q. What are the main features of SmartNumber?

    SmartNumber offers the following features:

    • Analytics dashboard
    • Automated text responses
    • Call and text enabled
    • Caller identification
    • Detailed analytics
    • Multi-channel reporting
    • Route calls/text by schedule
    • Slack texting integration
    • Tracking by call/text source

    Q. Who are the typical users of SmartNumber?

    SmartNumber has the following typical customers:

    Mid Size Business, Small Business

    Q. What languages does SmartNumber support?

    SmartNumber supports the following languages:

    English

    Q. What type of pricing plans does SmartNumber offer?

    SmartNumber has the following pricing plans:

    Free, Subscription

    Q. Does SmartNumber support mobile devices?

    We do not have any information about what devices SmartNumber supports

    Q. What other apps does SmartNumber integrate with?

    SmartNumber integrates with the following applications:

    Slack

    Q. What level of support does SmartNumber offer?

    SmartNumber offers the following support options:

    FAQs, Online Support, Phone Support