Reputation Loop

Reputation Loop

Ratings and reviews booster

4.8/5 (23 reviews)

Reputation Loop Overview

Reputation Loop is a reputation management platform for gathering and monitoring online reviews with the aim of boosting ratings and reviews across the web. With features such as listings management, review monitoring, real-time reporting, employee performance monitoring, micro website creation, and social media integration, Reputation Loop aims to help businesses in any sector to boost their online presence and gather more positive reviews.

In order to help businesses generate more positive reviews Reputation Loop provides an automated step-by-step loop. The formula involves adding recent customers to a database, automatically sending a single-question survey to selected customers, linking positive feedback givers to other review sites such as Facebook and Google, and funneling negative feedback so that they don’t appear online. The complete reputation management platform also has a dashboard which provides users with insight into overall feedback ratings, number of reviews, and new reviews in real-time.

With Reputation Loop businesses can utilize the listings management tools to control or enhance their digital presence with real-time control of business information across over 50 leading websites, directories, and apps. Users can also create a customized micro business website to market their business and share positive ratings and reviews, with full control over which reviews are displayed.

Pricing

Starting from
US$200,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Reputation Loop Reviews

Overall rating
4.8/5
96% positive reviews
20
Excellent
2
Very good
0
Average
1
Poor
0
Terrible
David M.

There is NOTHING out there like Reputation Loop; Period!

Reviewed on 2015/09/30
Review Source: Capterra

We have tried so many other software's & they all were limited to the point of no use or we had to use 3 different systems to accomplish what Reputation Loop would do. They have thought this out so much further than most businesses owners could understand. We use the software integrated into InfusionSoft & within a day or 2 we had reviews coming in.
PROS:
1. There is a follow-up system ready to go; with a little amount of changes to start seeing reviews.
2. The system will do what our staff & most business fail to do & that is reach out & ASK! What a concept; asking how their visit was & if they could leave a review for us. Most employees don't care enough to ask & the owners to egotistical to ask so it never happens. Well now it does. Enter the customers info that came in for the day into Reputation Loop & the follow-up begins.
3. I was able to find an issue we were having with someone on the staff. This issue was going on for over a year & within 4 weeks of using it we found this out from customer feedback. There is so much more going on with this system then what most would truly understand.
4. If a client leaves a bad review it sends it to a different page allowing the business owner to find & solve it before it goes up for everyone to see. It also will ask the Positive feedback people if they don't mind leaving an additional one. This is BRILLIANT, IT WORKS & its very hand off. So no one had to feel uncomfortable about getting reviews.
5. Look I could go on & on because IT WORKS & I USE IT every day. I bet 80% of the software out there isn't being used because people have to do manual stuff consistently to get it to work & because of it they never use it. SIMPLICITY is key!
CONS:
1. It does take a little bit to get set-up for most people that are not very computer savvy. Reason is because it integrates into social media accounts like Facebook & Twitter they have to go & find their information to log in. They have to update some listings so average people might feel like there is a lot to do to get it working but I'm willing to bet the same average people don't understand the alternatives; THERE ARE NONE! You do everything manually, check all your listings for bad reviews, actually start asking for reviews & then you email 1 at a time each day to ask for reviews. Point is that I LOVE this software & my advice to you is DON"T let the 30 to 60 minute set-up scare you because it's a beautiful thing once it's working & in motion!

Rating breakdown

Ease of Use
Customer Support

I'd Recommend Reputation Loop on Customer Service Alone

Used Daily for 2+ years
Reviewed on 2019/04/12
Review Source: Capterra

Pros

I like this software a lot. It scans how your business appears online and fixes your business listings all in one dashboard which are extras I wasn't looking for. It's definitely helped me gather new reviews for local clients to help them improve thier online reputation and visibility in Google maps and near me searches. Integrates with all kinds of retail and medical CRM's so that is lovely too. Plus you can use SMS and MMS if that's part of your plan.

Cons

Sometime, rarely, it would just not work and that might be user (me) error but I really want this to be set it and forget it forever. But customer support is EXCELLENT and there was never a problem they didn't quickly fix with a friendly interaction.

Response from Reputation Loop

Thanks for the review we really appreciate it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Chris S.

5 Star Program with 5 Star Service

Reviewed on 2015/09/30
Review Source: Capterra

If you're looking for a software platform that allows you to position yourself as a reputation management leader, look no further. Reputation Loop has the most comprehensive program available today that offers incredible value to the end-user clients. The program will help clients identify key problem areas that need immediate attention, it helps them generate new and relative reviews from their most recent customers, and most importantly it helps them market those reviews to their social media channels automatically. Furthermore, the customer service that Rep Loop offers is exceptional and second to none. Overall, these guys offer an incredible platform that has all the bells and whistles and they back it up with 5 star service.

Rating breakdown

Ease of Use
Customer Support

Jim T.

Great tool and very affordable for agencies.

Used Daily for 1-5 months
Reviewed on 2018/04/19
Review Source: Capterra

Additional value for clients.

Pros

The customer support is the very best that I have encountered ever. So responsive to any questions you may have! Very impressive!

Cons

As an agency, I wish we didn't have to buy in bundles of 25 seats...lhowever it is still affordable.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Scott M.

Amazing Software - Fantastic Service

Reviewed on 2015/09/29
Review Source: Capterra

When I heard about Reputation Loop from some of my peers I was very anxious to check it out and see how it compared with some of the other reputation platforms out there. Well it didn't disappoint! What I love about it is the clean organized look, the email follow up, how easy it was to set up and of course that awesome customer support.

These guys are serious about helping their clients and I was amazed at how quickly that they not only responded to questions, but how quickly they were able to fix any small issues I ran into.

This is one of the best on the market. Very happy I heard about it.

Rating breakdown

Ease of Use
Customer Support

Reputation Loop Pricing

Starting from
US$200,00/month
Pricing options
Free Trial
Subscription
Value for money

Contact Reputation Loop for pricing information.

Reputation Loop Features

  • API
  • Activity Dashboard
  • Monitoring
  • Social Media Integration
  • Third Party Integration

  • A/B Testing
  • Campaign Analysis
  • Campaign Management
  • Content Management
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop Interface
  • Engagement Analytics
  • Multi-Channel Marketing
  • Real Time Analytics
  • Real Time Data
  • Reporting & Statistics
  • Social Network Marketing
  • Tagging

Additional information for Reputation Loop

Key features of Reputation Loop

  • API
  • Activity dashboard
  • Complaint monitoring
  • Content filtering
  • Custom forms
  • Custom landing pages
  • Customer database
  • Customer review platform
  • Email alerts
  • Email integration
  • Email invitations & reminders
  • Employee management
  • Employee self service
  • Feedback collection
  • Feedback management
  • Lead generation
  • Lead management
  • Performance management
  • Performance reports
  • Ratings & reviews
  • Real time monitoring
  • Real time reporting
  • Response management
  • Review monitoring
  • SMS integration
  • Sentiment analysis
  • Social media integration
  • Summary reports
  • Survey management
  • Surveys & feedback
  • Third party integration
  • Workflow management

Benefits

  • Automate review monitoring with the monitoring functionality which actively scans top review sites to find new reviews and displays them within the Reputation Loop dashboard. Users receive SMS or email alerts when new reviews are added and negative reviews can be filtered out.

  • Generate real-time reports on metrics such as reviews over time, average rating over time, sentiment analysis, and more, and summary reports can be scheduled to automatically send to specific team members at predefined intervals.

  • Manage employees with tools including reports on received feedback totals per employee and performance reports based on recent reviews. Employees can also manage their productivity by adding Reputation Loop’s mobile review link to their device and asking customers for feedback.

  • Share recent positive reviews on social media including Facebook, Twitter, and Google+ with manual or automatic posting of customized content to drive customer engagement and encourage others to leave reviews.

  • Integrate with a range of other third party applications using Reputation Loops public API including dental practice management software, social sites, review sites, and directories.

  • Reputation Loop FAQs

    Below are some frequently asked questions for Reputation Loop.

    Q. What type of pricing plans does Reputation Loop offer?

    Reputation Loop offers the following pricing plans:

    Starting from: US$200,00/month

    Pricing model: Subscription

    Free Trial: Not Available

    Contact Reputation Loop for pricing information.

    Q. What are the main features of Reputation Loop?

    Reputation Loop offers the following features:

    • API
    • Activity dashboard
    • Complaint monitoring
    • Content filtering
    • Custom forms
    • Custom landing pages
    • Customer database
    • Customer review platform
    • Email alerts
    • Email integration
    • Email invitations & reminders
    • Employee management
    • Employee self service
    • Feedback collection
    • Feedback management
    • Lead generation
    • Lead management
    • Performance management
    • Performance reports
    • Ratings & reviews
    • Real time monitoring
    • Real time reporting
    • Response management
    • Review monitoring
    • SMS integration
    • Sentiment analysis
    • Social media integration
    • Summary reports
    • Survey management
    • Surveys & feedback
    • Third party integration
    • Workflow management

    Q. Who are the typical users of Reputation Loop?

    Reputation Loop has the following typical customers:

    Large Enterprises, Mid Size Business

    Q. What languages does Reputation Loop support?

    Reputation Loop supports the following languages:

    English

    Q. What type of pricing plans does Reputation Loop offer?

    Reputation Loop has the following pricing plans:

    Subscription

    Q. Does Reputation Loop support mobile devices?

    We do not have any information about what devices Reputation Loop supports

    Q. What other apps does Reputation Loop integrate with?

    Reputation Loop integrates with the following applications:

    Facebook, Infusionsoft, Twitter, Xero

    Q. What level of support does Reputation Loop offer?

    Reputation Loop offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support