About Synup

Synup helps businesses unlock the power of local marketing by improving brand awareness, customer acquisition, and sales results. Brands can enhance, distribute, analyze, and optimize their local content across all digital channels from a single place to be found and chosen by customers.

Today, thousands of companies use Synup to improve local business content and results. Synup is headquartered in New York City with operations in the USA, Canada, APAC, EMEA, Australia, New Zealand, and the UK.

Key benefits of Synup

  • Sync business and location data instantly across different sites.

  • Monitor interactions and receive notifications when customers leave reviews or social comments.

  • Integrated workflow enables users to respond back to reviews easily.

  • Integrated analytics allow users to track web rankings, traffic, and more.

  • Use widgets to manage website content, and display reputation data.

  • Devices

    Business size

    S M L

    Markets

    Canada, United States

    Supported Languages

    English

    Images

    Monitor and respond back to reviews
    Crawl and automatically sync location data across a network of over 100 directories
    Monitor review and social sites, and receive notifications on new interactions
    Get up-to-date analytics and reports on business performance
    Export reports on the fly
    Use the widget customizer to choose what kind of reviews to show
    View 7 more
    Synup screenshot: Monitor and respond back to reviews Synup screenshot: Crawl and automatically sync location data across a network of over 100 directories Synup screenshot: Monitor review and social sites, and receive notifications on new interactions Synup screenshot: Get up-to-date analytics and reports on business performance Synup screenshot: Export reports on the fly Synup screenshot: Use the widget customizer to choose what kind of reviews to show

    Features

    Total features of Synup: 29

    • A/B Testing
    • Alerts/Notifications
    • Campaign Management
    • Client Management
    • Collaboration Tools
    • Commenting / Notes
    • Content Management
    • Customizable Branding
    • Dashboard
    • Data Mapping
    • Data Synchronization
    • Feedback Management
    • Keyword Rank Tracking
    • Keyword Research Tools
    • Localization Automation
    • Mapping
    • Monitoring
    • Purchasing & Receiving
    • Ratings / Reviews
    • Reporting & Statistics
    • Reporting/Analytics
    • Response Management
    • Review Generation
    • Review Monitoring
    • Social Media Monitoring
    • User Interaction Tracking
    • White Label
    • Widgets
    • Workflow Management

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    Reviews

    Overall rating

    3,9 /5
    (7)
    Value for Money
    3,7/5
    Features
    3,6/5
    Ease of Use
    3,6/5
    Customer Support
    3,8/5

    Already have Synup?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 7
    Ashley S.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 10.0 /10

    Just started but already seeing results

    Reviewed on 2019/01/23

    Pros

    It is very easy to set up. I was able to set up each client, get their listings set correctly, and start review campaigns with just a few hours of work. Plus, they have a success coach that works with you to make sure you know how to use the software properly.

    Cons

    Nothing so far, but its only been a few weeks.

    Verified Reviewer
    Overall rating
    • Industry: Computer Software
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Simple tool for quick directory management

    Reviewed on 2021/02/25

    We use this product to help with one component of our local SEO service package. Customer service...

    We use this product to help with one component of our local SEO service package. Customer service is also excellent at quickly replying to and acting on technical issues, and in many cases implementing substantial updates to see to those needs. They also are providing a large amount of white-label resources for customer education.

    Pros

    The ability to instantly claim, update, and maintain a solid list of online directories and have a quick result is what makes us a regular reseller of this product.

    Cons

    I would appreciate more versatility and details in the reports and analysis that the software is currently able to generate.

    Verified Reviewer
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2-10 Employees
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Synup is probably the worst software I've ever used.

    Reviewed on 2019/11/13

    Our overall experience with Synup has been exceptionally poor. We chose Synup to save time...

    Our overall experience with Synup has been exceptionally poor. We chose Synup to save time automating the NAP updates and review outreach process. Tl;dr - DO NOT buy this product.

    The reality turned out to be very different. First, the NAP process ran and the majority of the websites they check are either irrelevant or have such a low domain authority that it's barely worth the link and effort to update. Some are literally broken (!!!).

    So we decided ok that part of this product doesn't add value but maybe the outreach function with filter would be good. What they don't tell you is adding a filter to remove bad reviews, their core value prop, is a violation of Google's terms and conditions. But if you run a campaign with no filter, you risk your clients getting 1, 2 or 3 star reviews. It's worth the risk. However, not so fast - I wasn't able to upload the csv file into their system despite using the template they provided. There's theoretically a way to upload a csv of your contacts without calling support but I have not yet discovered it. I have had to ask their support team (who are good, to be fair) to help.

    In short, if you want to pay more and add extra headaches to your life, Synup is great! If you want a better solution, keep looking.

    Pros

    Marginal time savings through automating the multi-site NAP checking process
    Support people are pleasant enough and seem to genuinely care (I speak with them weekly)

    Cons

    Confusing UI - very difficult to navigate
    Majority of websites they check have lower traffic or DA making it almost a waste of time to update
    DOES NOT AUTOMATE THE UPDATE PROCESS!! This was what we thought Synup did.
    File upload does not work (never once got this to work without asking their support)
    Way too expensive for the supposed value it provides
    Low conversion rate for outreach campaign
    Support team contradicts themselves by advising against a filtered campaign then do one themselves

    Brant S.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2-10 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    Inexpensive product with lots of value but clunky interface

    Reviewed on 2020/07/22

    Pros

    I still have clients who use the product. It is inexpensive and provides a lot of value for what it costs. If you need to update business listings, solicit reviews, get insights from their reports. The product does work well and does what it says. The customer service is also really good. When they add new services it is included in the price.

    Cons

    the interface is clunky and a lot of clients struggled to use it.

    Zach I.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2-10 Employees
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Synup works and is cost effective

    Reviewed on 2018/12/26

    Synup easily allows me to monitor all reviews and never get surprised by a bad review. It...

    Synup easily allows me to monitor all reviews and never get surprised by a bad review. It automates all notification. It also improves SEO and tracks 50 keywords across Google Maps, Google, Bing and Yahoo. It is great to make instant updates across all my listings via API and then see the results of increases in phone calls and store visits

    Pros

    Great user interface, easy to manage listings via API, automate all review management, and give reporting to my clients and locations

    Cons

    review widget needs improvement and customer service was just ok until i got assigned a new account manager in NYC

    Showing 5 reviews of 7 Read all reviews

    Synup FAQs

    Below are some frequently asked questions for Synup.

    Synup offers the following pricing plans:

    • Starting from:
    • Pricing model: Subscription
    • Free Trial: Not Available

    Pricing starts at $30 per location. Contact Synup directly for detailed pricing information.

    We do not have any information about Synup features

    Synup has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Synup supports the following languages:

    English

    Synup supports the following devices:

    We do not have any information about what integrations Synup has

    Synup offers the following support options:

    Email/Help Desk, Phone Support, 24/7 (Live rep), Chat

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