About PrediCX

PrediCX by Warwick Analytics is an automated predictive analytics tool for text which uses machine learning to classify and label text-based data. PrediCX can be used to generate accurate classification models with text data such as voice of the customer, warranty, complaints, reviews, insurance claims, and more. It can be used by enterprises for both insight and automation, including chatbots and other self-serve solutions.

Pricing starting from:

US$495,00/month

  • Free Trial
  • Free Version
  • Subscription

Key benefits of PrediCX

  • Minimum human input to maximise the performance of predictive models. No data scientist required

  • Accurate machine learning models for classifying text

  • Self correcting models, using 'human-in-the-loop'

  • Uses API to connect with other third party systems

  • Can arrange the classes in a hierarchical structure, and move and merge them to fit with any business

  • Devices

    Business size

    S M L

    Markets

    Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

    Supported Languages

    English, French, German

    Pricing starting from:

    US$495,00/month

    • Free Trial
    • Free Version
    • Subscription

    Images

    Label hierarchies for analysis
    Labelled analytics
    Dashboard for analytics and business intelligence
    View 4 more
    PrediCX video
    PrediCX screenshot: Label hierarchies for analysis PrediCX screenshot: Labelled analytics PrediCX screenshot: Dashboard for analytics and business intelligence

    Features

    Total features of PrediCX: 34

    • 360 Degree Feedback
    • AI/Machine Learning
    • API
    • Activity Dashboard
    • Behavioral Analytics
    • Complaint Monitoring
    • Customer Profiles
    • Customer Segmentation
    • Customer Service Analytics
    • Data Discovery
    • Data Import/Export
    • Data Integration
    • Data Mapping
    • Deep Learning
    • Labeling
    • ML Algorithm Library
    • Multi-Channel Data Collection
    • Multi-Language
    • Natural Language Processing
    • Negative Feedback Management
    • Personalization
    • Predictive Analytics
    • Predictive Modeling
    • Reporting/Analytics
    • Self-service Analytics
    • Semantic Search
    • Sentiment Analysis
    • Spam Analysis
    • Tagging
    • Templates
    • Text Analysis
    • Topic Clustering
    • Visual Analytics
    • Visualization

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    Reviews

    Overall rating

    4,6 /5
    (10)
    Value for Money
    4,7/5
    Features
    4,6/5
    Ease of Use
    4,6/5
    Customer Support
    4,4/5

    Already have PrediCX?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 10
    Verified Reviewer
    Overall rating
    • Company size: 11-50 Employees
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Super easy to use for non software specialists so you might even have no need to read the...

    Reviewed on 2018/02/14

    Pros

    You can see an improve of your business performance right away! It has a great understanding of customers needs and speeds up the customer experience management process. Amazing support from the team.

    Cons

    The initial manual input could be speed up a little bit since it's so easy to use and the reporting feature should provide more detail on task and labels statistics

    Dan S.
    Overall rating
    • Industry: Financial Services
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Very powerful software for text

    Reviewed on 2017/12/13

    We were able to build complex machine learning models, with thousands of classes, very quickly and...

    We were able to build complex machine learning models, with thousands of classes, very quickly and accurately without needing a data scientist.

    Pros

    Easy for a non data scientist to use and build predictive models. Useful in many use cases including automation and getting actionable insight from text that you can't get from normal text analytics. It is also easy to plug into via the API.

    Cons

    The GUI is straightforward but fairly simplistic. It is intuitive once you start using it and the support is good, but some things could be easier to do.

    Vishwanath K.
    Overall rating
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use

    PrediCX which consequently groups information including a considerable measure of content

    Reviewed on 2018/03/31

    Pros

    PrediCX is a super charged content characterization machine, ready to group content pieces in view of 'human-in-the-loop' input.

    Cons

    Least about this In some case, persistent contribution from a human allows Predicx to beat these issues.

    Kat L.
    Overall rating
    • Industry: Financial Services
    • Company size: 2-10 Employees
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great software, very easy to implement and run it. So far runs smoothly.

    Reviewed on 2018/02/12

    Better understanding of customers needs.
    Speed up customer experience management process.

    Better understanding of customers needs.
    Speed up customer experience management process.

    Pros

    Really user friendly.
    Amazing support from the team.
    Definitely can recommend it. Great for improvement of your business performance and customer
    relations.
    Great value for money.

    Cons

    There is nothing to dislike about the product. However GUI has still some room for improvement.
    Also the initial manual input could be speed up a little bit.

    Jo L.
    Overall rating
    • Used Weekly for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Strong text analytics

    Reviewed on 2018/02/13

    Using more of our data, particularly our text data. Getting better insight and reducing the need...

    Using more of our data, particularly our text data. Getting better insight and reducing the need for more data scientists as they don't have to manually transform the data anymore.

    Pros

    It automatically transforms our text voice of customer feedback so we can use so much more of the data we have.

    Cons

    Some of the visuals and navigation around the functionality takes a bit of time to get used to but they are getting better.

    Showing 5 reviews of 10 Read all reviews

    PrediCX FAQs

    Below are some frequently asked questions for PrediCX.

    PrediCX offers the following pricing plans:

    • Starting from: US$495,00/month
    • Pricing model: Free, Subscription
    • Free Trial: Available

    Pricing is based on data volumes Essential: $495/month for 1-1,000 records/month and 1-10 maximum labels Essential Labels Plus: $900/month for 1-1,000 records/month and 11-100 maximum labels Pro: $4,950/month for 1,001-10,000 records/month and 11-100 maximum labels Enterprise: 10k-100k records/month and 101-1000 maximum labels - contact Warwick Analytics for custom pricing Enterprise Unlimited: 100k+ records/month and 1001+ maximum labels - contact Warwick Analytics for custom pricing

    We do not have any information about PrediCX features

    PrediCX has the following typical customers:

    Self Employed, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    PrediCX supports the following languages:

    English, French, German

    PrediCX supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    PrediCX integrates with the following applications:

    Freshdesk, SAP Business One, Salesforce Sales Cloud, Zendesk

    PrediCX offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

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