WebSelfStorage

Web-based, fully integrated management software

3,1 /5 (71 reviews) Write a Review!

WebSelfStorage Overview

What is WebSelfStorage?

WebSelfStorage is a web-based self-storage facility management solution which offers integrated payment processing, online account access for customers, reservations management, an interactive site map, reporting, and more. The system can also connect to a range of security gate systems for access control.

WebSelfStorage provides facility customers with their own personal account through which they can receive rent reminders, make payments, print receipts, review payment histories, manage access to their storage unit, purchase tenant insurance, communicate with facility management, and more, without the facility needing to have its own website. Letters to customers can be generated automatically according to business rules and WebSelfStorage’s customizable letter templates. All letter and email communications are stored even after units have been vacated.

WebSelfStorage offers an interactive site map of facilities, allowing users to manage customer units with a click. Multiple maps can be created in the site map tool, color-coded to provide visual information at-a-glance, and set as the default sign-in page for the facility. Users can also generate a range of reports covering units, tenants, storage rates, financial information, and more, and integrate WebSelfStorage with accounting applications such as QuickBooks, Peachtree, and Quicken to manage their finances.

WebSelfStorage Overview

Pricing

Starting from
US$34,95/month

Pricing options

Free Trial
Subscription
Value for money

WebSelfStorage is available as a monthly subscription, priced at $44.95/month. A $10 discount is offered to U-Haul Dealers, making their subscription $34.95/month. A free demo is available for anyone who wishes to try out WebSelfStorage for up to 60 days.


WebSelfStorage Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English, French, Spanish

Media

WebSelfStorage is optimized for desktop and mobile devices
WebSelfStorage lets users search and manage contracts
WebSelfStorage provides online payment processing
WebSelfStorage can keep payment methods on file for automated billing
WebSelfStorage video WebSelfStorage screenshot: WebSelfStorage is optimized for desktop and mobile devices WebSelfStorage screenshot: WebSelfStorage lets users search and manage contracts WebSelfStorage screenshot: WebSelfStorage provides online payment processing WebSelfStorage screenshot: WebSelfStorage can keep payment methods on file for automated billing

WebSelfStorage Reviews

WebSelfStorage Reviews

Overall rating
3,1
/
5
Excellent
29

Very good
7

Average
4

Poor
2

Terrible
29

Value for Money
3,1
Features
3
Ease of Use
3,1
Customer Support
3,1
51% recommended this app
Tambi E.

User friendly.


Jay W.

Great Improvement from Old Version

Excellent, simple and easy. Great support staff, well trained and well lead.


Margaret W.

Top Notch Technical support.

We have already had several customer move in because of Web Self Storage. We are not paying 1 1/2 the first months rent to a foreign company to rent our units. Finally we can answer our own phone calls without going through a third party. It is more economical and are dealing with friendly people.


Janis T.

Web Self Storage success

Very happy we use Web Self Storage


Daniel W.

Great option for Self-Storage Software


Tambi E.

User friendly.

Used Daily for 2+ years
Reviewed on 2018/04/16
Review Source: Capterra

Pros

I loved the convenience of learning the product, and also being able to give feedback on ways to change/update the software.

Cons

Some of the features only worked on some of the Windows versions, therefore compatibility was an issue for some of our users.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Jay W.
Industry: Real Estate
Company size: 11-50 Employees

Great Improvement from Old Version

Used Daily for 2+ years
Reviewed on 2019/12/31
Review Source: Capterra

Excellent, simple and easy. Great support staff, well trained and well lead.

Pros

Easy to use and navigate. Easy to Train new users. Very mobile functional even for Admin functions. Very cost-effective payment merchant options. Lots of automated functions. New [SENSITIVE CONTENT HIDDEN] has totally turned it around and now improvements are getting made very quickly. Software is easily one of best out there! VERY cost effective and simple to use with one or multiple stores. New customers can be looked in the uhaul db on a national basis for contact information that automatically comes in.

Cons

Needs the revenue management brought into the new version. More reliable centralized mailing reporting. Better reporting for Mobile Digital Walk Around (inventory). API is nearly worthless at this point. Digital signatures on contracts is still pretty basic. Needs an API link with a full function eSign software or integrated eSign functions that are connected to a kiosk app or a website link. Customer portal is still branded like Uhaul and can't be modified for company designs or just trimmed down to be unbranded.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Margaret W.
Industry: Warehousing
Company size: 2-10 Employees

Top Notch Technical support.

Used Daily for 1-5 months
Reviewed on 2019/08/20
Review Source: Capterra

We have already had several customer move in because of Web Self Storage. We are not paying 1 1/2 the first months rent to a foreign company to rent our units. Finally we can answer our own phone calls without going through a third party. It is more economical and are dealing with friendly people.

Pros

I was intimidated by the program at first : however, with the help of rep they have made it seem easy. I am 73 years old and learn easier by hands on. The guidance that me and my team has received has helped immensely. Of course with any new program it is going to be a learning curve, I am thankful to have caring help on the other end..

Cons

It takes longer to take an application. I am sure with time, it will go faster. This is only our first week to be dealing with a new program.
If you are moving over to WebSelfStorage do so after the 10th of the month it makes it much easier.

Response from U-Haul

It is so nice to hear your feedback Margaret! Thank you for being a part of the U-Haul Self-Storage Affiliate Network. If you or anyone on your team ever needs assistance specific to your facility, please utilize our WebSelfStorage Admin team at 866-693-6683 option 1. We are happy to help!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Janis T.
Industry: Facilities Services
Company size: 2-10 Employees

Web Self Storage success

Used Daily for 2+ years
Reviewed on 2020/08/25
Review Source: Capterra

Very happy we use Web Self Storage

Pros

We have used the program for 3 years. At first there were a few bugs they were working out. Now it seems most of the bugs have been solved.
We have very good support from Web Self Storage. They are very pleasant to work with and are always ready to assist us in any way possible.
Posting a move-in of a customer is fantastic, the forms are printed at the end of the completion of the entry.
The reports are fantastic to let you know who did what, the management reports of what your rents and sales have been. Comparison reports. All reports are so helpful in running your self-storage business.
The ease of finding your customers, making payments, entering the contract is so helpful.
The company keeps records of the letters and statements sent to you customers.
Help is readily available for all questions you have.

The program provides templates for contract, letters, late notices and on. To change the written statement is sometimes a little challenging, but with the customer support you can work all challenges out.

Recently they provide online webinars which are so very informative. We usually pick up time saving information and new features.

I would recommend this program highly.

Cons

It takes a little time to change the letters templates in getting the spacing right.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

Daniel W.
Industry: Facilities Services
Company size: 11-50 Employees

Great option for Self-Storage Software

Used Daily for 1-5 months
Reviewed on 2020/02/04
Review Source: Capterra

Pros

As someone who likes to stay ahead of the curve, I was very interested in managing a location remotely. Once I found out that WSS offered this solution I jumped at the opportunity. [SENSITIVE CONTENT HIDDEN] at the contact center has been incredibly helpful in setting up the Remote Move In process and I do believe this is the way the Self-Storage industry is heading. I really appreciate the quality of the reports associated with WSS; the reports are easy to read and full of useful information. The software has a nice, modern look to it that is very user-friendly. Customer service is typically very responsive and able to assist with any issues we are having.

Cons

The remote move in process is still very new so there are obviously issues we run into along the way. Mainly being that the staff at the contact center is new as well and are not fully familiar with the remote move in process. This has lost us sales in the past from customers who were ready to move in, but the contact center was unable to complete the task. Thus, bringing more customers to our competition in the surrounding area. I understand this is a relatively new process so I am understanding of the transition, and [SENSITIVE CONTENT HIDDEN] has been very helpful in communicating with me and helping smooth out the process.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8/10
Based on 71 user ratings
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WebSelfStorage Pricing

WebSelfStorage Pricing

Starting from
US$34,95/month
Free Trial
Subscription
Value for money

WebSelfStorage is available as a monthly subscription, priced at $44.95/month. A $10 discount is offered to U-Haul Dealers, making their subscription $34.95/month. A free demo is available for anyone who wishes to try out WebSelfStorage for up to 60 days.

WebSelfStorage is available as a monthly subscription, priced at $44.95/month. A $10 discount is offered to U-Haul Dealers, making their subscription $34.95/month. A free demo is available for anyone who wishes to try out WebSelfStorage for up to 60 days.

Value for Money
3,1/5
Based on 71 user ratings
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WebSelfStorage Features

WebSelfStorage Features

API
Accounting Integration
Activity Dashboard
Activity Tracking
Automatic Notifications
Billing & Invoicing
Calendar Management
Customer Database
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Electronic Payments
Inventory Management
Inventory Tracking
Invoice Management
Reminders
Reporting & Statistics
Search Functionality
Third Party Integration
Features
3/5
Based on 71 user ratings
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Categories

Additional information for WebSelfStorage

Additional information for WebSelfStorage

Key features of WebSelfStorage

  • Auction Management
  • Audit Trail
  • Business Reporting & Accounting
  • Customer Management
  • Deposit Tracking
  • E-Commerce Integration
  • Fully Integrated Contact Center Service
  • Fully Integrated Online Advertising & Reservations
  • Fully Integrated Payment Processing
  • Fully Integrated Safestor Tenant Insurance
  • Gate & Security Interfacing
  • Gate/Access Control
  • Grouped Reporting for Multiple Facilities
  • Instant Messaging
  • Interactive Property Map
  • Interactive Site Map
  • Late Fee Calculation
  • Letter Templates & Mailing
  • Marketing & Communications
  • Mobile Compatibility
  • Move-In / Move-Out Wizard
  • Notifications
  • Online Customer Payment Portal
  • Online Technical Support
  • Perform Retail Sales
  • Point & Click Interface
  • Remote Rate Management
  • Web-Based
  • Zip Code Lookup

WebSelfStorage FAQs

WebSelfStorage FAQs

Below are some frequently asked questions for WebSelfStorage.

Q. What type of pricing plans does WebSelfStorage offer?

WebSelfStorage offers the following pricing plans:

Starting from: US$34,95/month

Pricing model: Subscription

Free Trial: Available

WebSelfStorage is available as a monthly subscription, priced at $44.95/month. A $10 discount is offered to U-Haul Dealers, making their subscription $34.95/month. A free demo is available for anyone who wishes to try out WebSelfStorage for up to 60 days.

Q. What are the main features of WebSelfStorage?

WebSelfStorage offers the following features:

  • Auction Management
  • Audit Trail
  • Business Reporting & Accounting
  • Customer Management
  • Deposit Tracking
  • E-Commerce Integration
  • Fully Integrated Contact Center Service
  • Fully Integrated Online Advertising & Reservations
  • Fully Integrated Payment Processing
  • Fully Integrated Safestor Tenant Insurance
  • Gate & Security Interfacing
  • Gate/Access Control
  • Grouped Reporting for Multiple Facilities
  • Instant Messaging
  • Interactive Property Map
  • Interactive Site Map
  • Late Fee Calculation
  • Letter Templates & Mailing
  • Marketing & Communications
  • Mobile Compatibility
  • Move-In / Move-Out Wizard
  • Notifications
  • Online Customer Payment Portal
  • Online Technical Support
  • Perform Retail Sales
  • Point & Click Interface
  • Remote Rate Management
  • Web-Based
  • Zip Code Lookup

Q. Who are the typical users of WebSelfStorage?

WebSelfStorage has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does WebSelfStorage support?

WebSelfStorage supports the following languages:

English, French, Spanish

Q. What type of pricing plans does WebSelfStorage offer?

WebSelfStorage has the following pricing plans:

Subscription

Q. Does WebSelfStorage support mobile devices?

We do not have any information about what devices WebSelfStorage supports

Q. What other apps does WebSelfStorage integrate with?

WebSelfStorage integrates with the following applications:

QuickBooks Online, Quicken

Q. What level of support does WebSelfStorage offer?

WebSelfStorage offers the following support options:

Phone Support, Online Support, Video Tutorials, FAQs, Forum