About Systum

Systum is an operating platform for SMBs that provides real-time visibility and control over all relevant aspects of wholesale distribution. The solution enables organizations to setup and manage an eCommerce store with a built-in shopping cart and payment gateway. Key features include tools for sales and customer service, inventory and order management, as well as analytics and business intelligence all integrated seamlessly with QuickBooks.

Systum is flexible for any size business. Users can manage their product catalog using tools for pricing controls, stock counts, and more, while real-time inventory counts are kept for all products and variants. Web pages can be managed with the built-in editor and are automatically populated with content from the inventory. Integration with sales helps create upsell campaigns using ads, promo codes and email blasts.

Smart multi-channel inventory management automatically updates and syncs all warehouses and storefronts in real time, including any web stores, online marketplaces such as Amazon or eBay, as well as points of sale (POS). Inventory alerts along with automated reordering help ensure the right amount of stock is on the shelves at all times. Users can create purchase orders, invoices, bills and quotes in one place, as well as track orders and manage shipping and credit card processing in real time.

Systum helps manage the entire customer relationship lifecycle with the built-in CRM that allows users to assign sales tasks and prospects, manage leads, track deals, as well as check up on sales and forecasts. Users can respond to customer calls using Systum’s integrated tools for customer service and get a complete view of each customer’s history and ticket status. Real-time dashboards with reports and analytics help visualize challenges, goals, and priorities, and drill down on any aspect of the business.

Pricing starting from:

US$600,00/month

  • Free Trial
  • Subscription

Key benefits of Systum

  • Automatically sync inventory, orders and sales across all channels with intelligent inventory, order management and finance to empower customer-facing teams.

  • Systum helps users check how all channels are performing and which is working best, whether via the store, the business website or online marketplaces such as Amazon.

  • Track campaigns to see which customers are responding to promo codes, web ads and email offers, and view their conversion rate.

  • Get a 360° view of customers at all times and see what is trending for views and sales at a glance.

  • Features for analytics and business intelligence deliver real-time dashboards, reports and analytics, with pre-defined roles based on best practices.

  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English

    Pricing starting from:

    US$600,00/month

    • Free Trial
    • Subscription

    Images

    The CEO dashboard provides a custom overview of the business
    See how marketing and lead generation is performing with KPI analytics
    See what’s selling and where, as well as which channels are seeing the most activity
    Sales teams get instant access to key measures such as the sales pipeline, quotes and orders fulfilled
    Track, maintain, restock and view inventory levels from anywhere at any time, across multiple warehouses
    See invoices, bills and quotes, and view purchase orders
    View customer support calls, backlog inflow and outflow, submissions over time and open cases by created date
    View 8 more
    Systum video
    Systum screenshot: The CEO dashboard provides a custom overview of the business Systum screenshot: See how marketing and lead generation is performing with KPI analytics Systum screenshot: See what’s selling and where, as well as which channels are seeing the most activity Systum screenshot: Sales teams get instant access to key measures such as the sales pipeline, quotes and orders fulfilled Systum screenshot: Track, maintain, restock and view inventory levels from anywhere at any time, across multiple warehouses Systum screenshot: See invoices, bills and quotes, and view purchase orders Systum screenshot: View customer support calls, backlog inflow and outflow, submissions over time and open cases by created date

    Features

    Total features of Systum: 95

    • A/B Testing
    • Ad hoc Reporting
    • Alerts / Escalation
    • Alerts/Notifications
    • Analytics/ROI Tracking
    • Auto-Responders
    • Backorder Management
    • Barcoding/RFID
    • Benchmarking
    • CAN SPAM Compliance
    • CRM
    • Campaign Management
    • Cataloging/Categorization
    • Categorisation/Grouping
    • Channel Management
    • Collaboration Tools
    • Contact Management
    • Conversion Tracking
    • Customer Database
    • Dashboard
    • Data Connectors
    • Data Import/Export
    • Data Security
    • Data Synchronization
    • Data Transformation
    • Data Visualization
    • Drip Campaigns
    • EDI
    • Email Marketing
    • Event Triggered Actions
    • Forecasting
    • Functions/Calculations
    • Image Library
    • Inventory Auditing
    • Inventory Control
    • Inventory Management
    • Inventory Optimization
    • KPI Monitoring
    • Key Performance Indicators
    • Kitting
    • Landing Pages/Web Forms
    • Lead Capture
    • Lead Management
    • Lead Nurturing
    • Marketplace Integration
    • Meeting Management
    • Mobile Access
    • Mobile Commerce
    • Multi-Channel Management
    • Multi-Channel Marketing
    • Multi-Store
    • Order Entry
    • Order Fulfillment
    • Order Management
    • Order Tracking
    • Performance Management
    • Performance Metrics
    • Pipeline Management
    • Private Dashboards
    • Product Identification
    • Profitability Analysis
    • Promotions Management
    • Prospecting Tools
    • Public Dashboards
    • Purchase Order Management
    • Purchasing & Receiving
    • Queue Management
    • Real Time Data
    • Real Time Reporting
    • Recurring Orders
    • Reorder Management
    • Reporting/Analytics
    • Retail Inventory Management
    • Returns Management
    • Reviews Management
    • SEO Management
    • Sales Forecasting
    • Sales Trend Analysis
    • Scorecards
    • Search/Filter
    • Shipping Management
    • Shopping Cart
    • Social Commerce
    • Social Media Monitoring
    • Special Order Management
    • Strategic Planning
    • Supplier Management
    • Support Ticket Management
    • Template Management
    • Templates
    • Trend / Problem Indicators
    • Visual Analytics
    • Warehouse Management
    • Website Analytics
    • Widgets

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    Reviews

    Overall rating

    4,8 /5
    (9)
    Value for Money
    4,8/5
    Features
    4,6/5
    Ease of Use
    4,8/5
    Customer Support
    4,9/5

    Already have Systum?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 9
    Holly A.
    Overall rating
    • Industry: Consumer Goods
    • Company size: Self Employed
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Thank you!

    Reviewed on 2018/10/23

    Systum has been able to take our business off of just selling on Amazon. We can't wait to see what...

    Systum has been able to take our business off of just selling on Amazon. We can't wait to see what is ahead for us!

    Pros

    The ability to still use our original website and make it possible to sell from it!

    Cons

    Nothing yet! So far everything has gone well!

    Clare D.
    Overall rating
    • Industry: Retail
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Simple to set up, very helpful enablement team. Showed me how I can expand how and where I...

    Reviewed on 2018/01/09

    I can see everything about my customers, and really understand what products I have where. ...

    I can see everything about my customers, and really understand what products I have where. Hopefully as the information grows in the application, it will give me really good business intelligence to help me grow my business.

    Pros

    Powerful software solution which lets me see what my customers are doing. It has made it really easy for me to understand what I have in stock and which of my customers are buying what.

    It has made it less daunting for me to look to sell on other channels and marketplaces, and hopefully I will be able to successfully market to them.

    The set up process was simple, with the consultants making improvements to my process and to my website which I hope will bring real benefit.

    The software is upgraded automatically, so I get access to new capabilities as soon as it is released.

    Overall I am really pleased I made the switch from having my information on my customers, marketing and sales in different places. I can see how I can now take my products out to new customers and hopefully get them to buy from me rather than anywhere else!

    Cons

    I had to learn several new processes to really get the best from Systum. I was used to the way all my other apps worked, so I ahd to learn how best to do this in Systum.

    It didn't take long as the interface is simple, however the first time through each process was a little daunting.

    Michael M.
    Overall rating
    • Industry: Consumer Goods
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Systum Software

    Reviewed on 2019/09/27

    Pros

    Inventory management and sales integration

    Cons

    It's still young. Marketing portion could be more robust like emails. Website design could be easier/more robust. Might be nice with integration like Divi Builder or something. There seems to be a lot of duplication with opportunities/Leads/tasks/activities.

    Fabian R.
    Overall rating
    • Used Weekly for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Makes owning a business 10 time easier

    Reviewed on 2018/03/27

    Having everything in one place makes a huge difference! Before I was using 4 different software to...

    Having everything in one place makes a huge difference! Before I was using 4 different software to track inventory, accounting, production, payment processing, it was all over the place, now, its all in one spot!

    Pros

    Makes owning a business 10 time easier. I love the interface, practicality, ease, and how extensive the program is -they really did think of everything

    Cons

    I am excited, and hopeful, that an app will be developed shortly. It would be easy to just push a button on my phone to publish material etc. Otherwise, smooth sailing thus far!

    Matt P.
    Overall rating
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    Great! The product's ease of use is its greatest asset.

    Reviewed on 2018/01/11

    Pros

    Ease of use and customer support. I'm not the most adept computer guy so this product makes it easy for the novice.

    Showing 5 reviews of 9 Read all reviews

    Systum FAQs

    Below are some frequently asked questions for Systum.

    Systum offers the following pricing plans:

    • Starting from: US$600,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    Small Business Edition - starting at $600/month + Implementation cost Enterprise Edition - Call for pricing

    We do not have any information about Systum features

    Systum has the following typical customers:

    2-10, 11-50, 51-200, 201-500

    Systum supports the following languages:

    English

    Systum supports the following devices:

    iPhone (Mobile)

    Systum integrates with the following applications:

    Facebook, Google Workspace, Mailchimp, QuickBooks Online Advanced, Xero

    Systum offers the following support options:

    Email/Help Desk, Phone Support, Chat

    Related categories

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