Newbook

4.9 (43)
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Your partner in creating memorable guest experiences.

About Newbook

We're Newbook, your ultimate partner in connected campground, RV park, hotel and hospitality management. We're here to help you find your flow and make your business run like a well-oiled machine, all while creating unforgettable experiences for your guests.

Imagine a world where your day-to-day tasks go smoothly, just like clockwork. With Newbook, that dream becomes a reality. Our magical solution empowers you with top-notch tools that make managing your accommodation business a breeze. From our Property Management Software to our Online Booking System, Channel Manager, Central Reservation System, Enterprise, Self-Service Kiosks, Key Café, and Integrations & Connections – we've got it all covered.

Newbook partners with you to find your flow across your entire business and guest experience. That means you can streamline operations, boost revenue, increase bookings and enhance guest experiences with ease. Get in touch today!


Key benefits of Newbook

Newbook partners with you to find your flow across your entire business and guest experience. With our all-in-one platform, you can streamline operations, increase bookings, drive revenue, and enhance guest experiences effortlessly - and you’ll have the support of our highly trained team, all the way.


Images

Newbook Software - Bookings Chart
Newbook Software - Newbook SMS Upgrade Feature
Newbook Software - Enterprise Multi-Property Management
Newbook Software - Newbook Property Management Dashboard
Newbook Software - Newbook Front Desk
Newbook Software - Connect directly to the world's leading OTA's
Newbook Software - Take bookings and reservations through your own website with Newbook
Newbook Software - Jump the queue with our self-service kiosks
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Newbook video
Newbook video
Newbook Software - Bookings Chart
Newbook Software - Newbook SMS Upgrade Feature
Newbook Software - Enterprise Multi-Property Management
Newbook Software - Newbook Property Management Dashboard
Newbook Software - Newbook Front Desk
Newbook Software - Connect directly to the world's leading OTA's
Newbook Software - Take bookings and reservations through your own website with Newbook
Newbook Software - Jump the queue with our self-service kiosks

Not sure about Newbook? Compare with a popular alternative

Newbook

4.9 (43)
VS.
Highly reviewed

Starting Price

US$150.00
month
US$3.99
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

141
38

Integrations

26
No integrations found

Ease of Use

4.7 (43)
4.3 (246)

Value for Money

4.4 (43)
4.4 (246)

Customer Service

4.9 (43)
4.5 (246)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4.9 /5
(43)
Value for Money
4.4/5
Features
4.7/5
Ease of Use
4.7/5
Customer Support
4.9/5

Already have Newbook?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 43
Jermaine
Jermaine
Overall rating
  • Industry: Hospitality
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Amazing!

Reviewed on 2017/11/15

Pros

A very easy to use system that was very easy to implement and is great value for money. I love the fact that there are always updates, which means that Newbook are always ahead of the game when it comes to features.

The support team are very friendly and know their stuff and the Wiki and support request features are all great. My favourite features that other systems do not offer is the read receipt of emails sent through the system and the feature suggestions. Once up and running, the direct connection with Airbnb will be

Cons

Direct connections are that are offered are very Australian based and do not fit into the London Hotel & Apartment sector.

Response from Newbook

Hi Jermaine,

Thank you for your recent review of NewBook. We are happy to see everything is going well! We have added some global integrations this year and are always looking to add more. If there are any in particular that you¿re looking for, feel free to add a feature suggestion so others can vote and the team can review your requests.

Best Regards,
The NewBook Team

James
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Ultimate Support, Listening Development Team, Endless Features and Flexibility

Reviewed on 2022/07/27

Nothing short of amazing. Everything from onboarding to now has been brilliant. Free training and...

Nothing short of amazing. Everything from onboarding to now has been brilliant. Free training and workshops, a wealth of knowledge and a team that makes you feel like you are one of them.

Pros

Everything. From the moment you see the log in screen in the morning you smile. The support are amazing and will always assist you. The features and customisation will allow you to find a way to make it work how you want it to work.

Cons

There are no downsides to NewBook. If you find anything that you think is missing they generally have a way around it or 100 other features that make up for it. No system can be 100% perfect for everyone, but this one is so close you can't measure the gap.

Alternatives Considered

Guesty

Reasons for Choosing Newbook

The support provided from the previous product was shocking and they charged for it too. Always made it feel like it was our fault when their product was unreliable.

Reasons for Switching to Newbook

Newbook seemed more established, more features, more professional, priced well and we were able to do testing so we knew it was right for us. Their support knew what they were talking about which was a massive bonus. I still speak to the sales manager all these years down the track and they still are as helpful as ever.

Response from Newbook

Hi James,

Thank you for leaving such an incredible review and sharing your experience with NewBook. It's been so wonderful to see your operational improvements since implementing NewBook.

Thanks for being a valued member of the NewBook family!

Kind Regards,
The NewBook Team.

Prasad
Overall rating
  • Industry: Hospitality
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Very unprofessional team ,

Reviewed on 2019/04/15

Initially they were good, but later sales people sold me expensive version but it was totally not...

Initially they were good, but later sales people sold me expensive version but it was totally not value for money.
Support system is very bad specially when you have issues.It is not supported by lot of websites.

Pros

Payment system integration, and taking payment is very easy

Cons

Support very poor , very complex to use , do not provide connection to lot of websites

Response from Newbook

Hi Prasad,

It is disappointing to see that you are posting this incorrect review of NewBook on Capterra. Our team provided solutions to all of your needs and complex requirements. Our system can be either easy or complex depending on how complex your individual property/rate setup is. As a property management system NewBook has a large number of OTA's directly connected such as Expedia Group, Hotels.com, Booking.com, AirBnB, HomeAway, TripAdvisor, Trip.com Agoda, Lido and many others but we never promoted to have hundreds like a separate channel manager would, i.e Siteminder (which we also support). If posting a bad review is an attempt to avoid paying your outstanding bills I can assure you we do not operate that way and are confident potential clients will see the large number of positive reviews and know we really do take care of our clients and offer top notch service and support.

Regards, Shaye Illich
Business Development Manager

Matilda
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

We happily became totally captive !

Reviewed on 2022/06/13

Newbook has become a part of our daily life. The customer support is quick and efficient; they...

Newbook has become a part of our daily life. The customer support is quick and efficient; they consider our feedback and release new features accordingly. We could not see ourselves managing a camp ground without this software. Everything is done through newbook from making reservations to communication between the different teams for housekeeping and maintenance tasks. This has allowed us to improve our own customers experience dramatically !

Pros

We started using newbook for the reservations management, which is awesome. We now see ourselves using and appreciating a lot more features like the reports and contact management with customers.
We have saved thousands of dollars thanks to the follow up reports and tools !

Cons

Sometimes it takes a bit of time (a few months) before features are perfected. However this is normal when you do "trial and error" instead of waiting for features to be perfect and then never release them !
The pricing might seem a bit high at first, but they can afford to do this as they are the most user friendly software in their category !

Alternatives Considered

RMS Cloud

Reasons for Switching to Newbook

When comparing (and asking friends who were using either one of the 2 or that had used both) we realised Newbook was drastically more user friendly and that the customer support was much better.

Response from Newbook

Hi Matilda,

Thanks for sharing your experience with NewBook. It's great to hear that you're continuing to use more features that have helped you streamline your reporting and reduce expenses!

We appreciate your support, and thank you for being part of the NewBook family!

Kind Regards,
The NewBook Team

Sandi Kate
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Newbook is our doorway to the world.

Reviewed on 2022/02/26

Newbook educates us to adapt or die, a critical aspect of any successful business. We are a very...

Newbook educates us to adapt or die, a critical aspect of any successful business. We are a very small, family owned property and our Guests feedback proves that we show professionalism that is above their expectations. Most of this is due to Newbook features that we use to connect and assist our Guests from the booking confirmation to the thank you sms text upon departure, and the remainder is our high standards and friendly customer service.

Pros

Newbook offers peace of mind reliability, as this cloud based PMS has only gone offline once during the 8 or 9 years that we have been using it. We love the flexibility of chosing the features you wish to use, and also that the company is constantly researching & trialing new technologies to stay ahead of emerging trends. This offers small business owners the capacity to compete alongside the big corporate identities that have the dollars to invest heavily in this field.

Cons

The training videos that are now provided have addressed the only downside to such an extensive system. In the past, searching for help to complete a task that has not been required for some length of time, has proven challenging. Newbook can do so many things that it is sometimes hard to remember how to do it! Please keep the training videos coming as they are a great resource to use rather than calling the customer help line.

Response from Newbook

Hi Sandi Kate,

Thanks for leaving NewBook a 10/10 review. It's great to hear that the reliability and flexibility of the system allow you to create memorable experiences for your guests. You can expect even more innovative features & technology in the future.

Thank you for your ongoing support!

Kind Regards,
The NewBook Team

Showing 5 reviews of 43 Read all reviews

Newbook FAQs

Below are some frequently asked questions for Newbook.

Newbook offers the following pricing plans:

  • Starting from: US$150.00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Not Available

Contact NewBook for pricing information.

Newbook has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Newbook supports the following languages:

Chinese, English, Korean, Russian

Newbook supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Newbook integrates with the following applications:

3CX, Act-On, Attache, Bepoz, CALUMO, Clover, CustomerGauge, Google Analytics 360, Lightspeed POS, MYOB Advanced Business, MYOB Business, Mailchimp, Meta for Business, PayPal, PriceLabs, Properly, Qlik Sense, QlikView, QuickBooks, Reckon One, Sage Accounting, Slack, Stripe, Vend, Xero, authorize.net

Newbook offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)

Related categories

See all software categories found for Newbook.