Property Management System, Booking Engine & Channel Manager

About NewBook

NewBook is a property management solution, channel manager and universal booking engine designed for property rentals of all types, including hotels, resorts, apartments, holiday parks, and marinas. With NewBook, businesses can manage reservations and cancellations, integrated with world's leading existing hotel technology across PMSs, CRSs, RMSs, and payment providers, connect with world's leading hotel technology provides across PMSs, CRSs, RMSs and payment systems, monitor real-time data, as well as promote additional revenue opportunities.

NewBook’s property management features enable businesses to manage accommodations and appointments, as well as provide cancellation insurance and payment plans directly through their website. Companies can use NewBook to create a personalized front desk that displays goals and statistics, and can even be customized to align with company branding.

NewBook’s universal booking engine enables businesses to manage all of their reservations from a centralized online portal. Users can accept online payments, track abandoned bookings, and set flexible tariffs according to customer demand. Businesses can create targeted marketing campaigns to upsell activities and extras, as well as communicate with guests via email and SMS. Users can integrate NewBook’s booking engine directly into their company website, which expedites the reservation process for customers.

NewBook's Channel Manager help businesses connect with major online travel agents (OTAs). This allows you to change your availability and tariffs in NewBook and see them update instantly and in real-time in your linked OTAs. You also can maximise your online exposure through integrations with other third-party channel managers to connect to hundreds of Online Travel Agents.

NewBook also provides users with integrated customer relationship management (CRM) tools designed to help businesses manage their contacts and increase conversions. With NewBook, companies can set automatic reminders for lead follow-ups, track billable hours, as well as send and store eSignatures. NewBook also offers automated surveys and performance reports with real-time data.

Key benefits of NewBook

Manage bookings easily, connect with all of the major online travel agents, boost hotel direct bookings with an embedded booking engine, deal with booking enquiries, questions and more tasks with A.I. guest assistant.


Business size



United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico

Supported Languages

Chinese (Simplified), English, Korean, Russian


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NewBook screenshot: newbook_platform_on_mobile NewBook screenshot: newbook_platfomr_on_desktop NewBook screenshot: newbook_guest_assistant_on_mobile NewBook screenshot: newbook_app NewBook screenshot: newbook_tourism_technology_platform NewBook screenshot: newbook_booking_engine


Total features of NewBook: 70

  • API
  • Access Control
  • Activity Dashboard
  • Activity Management
  • Administrative Reporting
  • Asset Management
  • Automated Billing
  • Automatic Lead Distribution
  • Automatic Notifications
  • Billable Hours Tracking
  • Billing & Invoicing
  • Booking Management
  • CRM Integration
  • Campaign Management
  • Channel Management
  • Chat
  • Client Management
  • Client Portal
  • Commission Management
  • Conferencing
  • Contact Database
  • Contact Management
  • Credit Card Integration
  • Credit Card Processing
  • Currency Conversion
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Demographic Data Collection
  • Document Storage
  • Duplicate Detection
  • Electronic Signature Capture
  • Email Alerts
  • Email Integration
  • Email Invitations & Reminders
  • Email Marketing Management
  • Email Notifications
  • Email Templates
  • Event Management
  • Facility Scheduling
  • File Management
  • Goal Setting / Tracking
  • Inventory Tracking
  • Invoice Management
  • Lead Management
  • Maintenance Scheduling
  • Monitoring
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Quote Management
  • Real Time Data
  • Reminders
  • Reporting & Statistics
  • SMS Integration
  • SSL Security
  • Scheduled Reporting
  • Support Ticket Management
  • Survey Management
  • Surveys & Feedback
  • Task Management
  • Template Management
  • Third Party Integration



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Overall rating

4,7 /5
Value for Money
Ease of Use
Customer Support

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Showing 5 reviews of 19
Jermaine W.
Overall rating
  • Industry: Hospitality
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support


Reviewed on 2017/11/15


A very easy to use system that was very easy to implement and is great value for money. I love the fact that there are always updates, which means that Newbook are always ahead of the game when it comes to features.

The support team are very friendly and know their stuff and the Wiki and support request features are all great. My favourite features that other systems do not offer is the read receipt of emails sent through the system and the feature suggestions. Once up and running, the direct connection with Airbnb will be


Direct connections are that are offered are very Australian based and do not fit into the London Hotel & Apartment sector.

Response from NewBook

Hi Jermaine,

Thank you for your recent review of NewBook. We are happy to see everything is going well! We have added some global integrations this year and are always looking to add more. If there are any in particular that you¿re looking for, feel free to add a feature suggestion so others can vote and the team can review your requests.

Best Regards,
The NewBook Team

Pelin U.
Overall rating
  • Industry: Hospitality
  • Company size: 10 000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

NewBook combines multiple booking channels for us

Reviewed on 2020/11/26

NewBook is pretty fine to meet our needs in multiple channel booking management and helps us avoid...

NewBook is pretty fine to meet our needs in multiple channel booking management and helps us avoid multiple bookings and update the availability in all online sales channels as well as in our website and this way we avoid multiple bookings and helps us save time in booking operations.


Management of all reservation channels is really a hard operation especially if you have a website that already has a huge demand and always there is the risk of multiple bookings or delays in updating the room availability. NewBook solves our multiple channel reservation problem along with the reservations in our website so that whenever we accept a booking through a particular sales channel, Newbook reflects it to all other remaining channels as well as our website.


NewBook neither cover our requirements in-hotel facility reservation side like SPA bookings nor helps us to provide digitization in providing access to our other services such as room service. That would be better to have a version that covers the in-hotel service portfolio along with multi-channel room booking management.

Response from NewBook

Hi Pelin,

Thank you so much for sharing your experience with NewBook! We appreciate your feedback and we're very happy to hear you're enjoying using our system.

Please feel free to add your suggestions for hotel management features to our Feature Suggestion page - our team is constantly reviewing votes and requests for future development!

Kind regards,
The NewBook team

Prasad K.
Overall rating
  • Industry: Hospitality
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Very unprofessional team ,

Reviewed on 2019/04/15

Initially they were good, but later sales people sold me expensive version but it was totally not...

Initially they were good, but later sales people sold me expensive version but it was totally not value for money.
Support system is very bad specially when you have issues.It is not supported by lot of websites.


Payment system integration, and taking payment is very easy


Support very poor , very complex to use , do not provide connection to lot of websites

Response from NewBook

Hi Prasad,

It is disappointing to see that you are posting this incorrect review of NewBook on Capterra. Our team provided solutions to all of your needs and complex requirements. Our system can be either easy or complex depending on how complex your individual property/rate setup is. As a property management system NewBook has a large number of OTA's directly connected such as Expedia Group,,, AirBnB, HomeAway, TripAdvisor, Agoda, Lido and many others but we never promoted to have hundreds like a separate channel manager would, i.e Siteminder (which we also support). If posting a bad review is an attempt to avoid paying your outstanding bills I can assure you we do not operate that way and are confident potential clients will see the large number of positive reviews and know we really do take care of our clients and offer top notch service and support.

Regards, Shaye Illich
Business Development Manager

Melanie D.
Overall rating
  • Industry: Hospitality
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Business made easier

Reviewed on 2020/12/08

Newbook staff are fabulous, prompt & reliable. They are always chirpy & very bubbly on the phone....

Newbook staff are fabulous, prompt & reliable. They are always chirpy & very bubbly on the phone. They know their stuff & if they can't help with a question, they will find out & get back to you.


What I like most about the software is the dashboard & having favourites to click on.


I least like, there is so much we can do in the program, it gets a bit overwhelming to find everything.

Response from NewBook

Hi Melanie. Thank you for your review of NewBook! We're so happy you're loving it and are impressed with our knowledgeable staff. Our Customer Relations Team offers free productivity meetings where they can help explain features and show you some handy tips and tricks within the system. If you're interested, you can book your meeting here:
Thanks again, Melanie!

Lorraine E.
Overall rating
  • Industry: Hospitality
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Good training and the team always responds to our queries quickly.

Reviewed on 2017/11/23

Newbook PMS system was recommended to us by another serviced apartment company and we were...

Newbook PMS system was recommended to us by another serviced apartment company and we were extremely impressed from the outset. The time we spent on invoicing, when compared to our previous system, was dramatically reduced. The booking function is straightforward and quick. One of the areas of their expertise is training on the system. Lauren is an excellent trainer and the team action all support requests by return. If a member of our team requires further training this is quickly arranged and further support provided.

All charts are easy to view and each user has the ability to customise their personal system. So if you are on reservations you can immediately click into the sales function, or finance - invoicing function. Facility hire charts are also beneficial for the allocation of parking bays or items to up-sell.
Both our housekeeping and maintenance team have their own area within Newbook and can read instructions and new requests every day, to prioritise their work.


Emailing guests within the system.
Sending SMS to guests.
Printing of guest registration cards.
Automatic sending of emails to guests prior to arrival.
Automatic sending of emails to guests when in house.
Automatic sending of emails prior to guest departure.
Automatic sending of questionnaires.

Response from NewBook

Hi Lorraine,

Thanks so much for taking the time to give us such a lovely review! It¿s great to see you are using so many of our features and the impact they are having on your business. We have a great support team and we¿re happy to hear they are always around when you need them.

Best Regards,
The NewBook Team

Showing 5 reviews of 19 Read all reviews

NewBook FAQs

Below are some frequently asked questions for NewBook.

NewBook offers the following pricing plans:

  • Free Trial: Available

Contact NewBook for pricing information.

NewBook offers the following features:

  • Access Control
  • Activities Booking
  • Booking Notes
  • CRM
  • Catering
  • Conference / Event Management
  • Extended Stay
  • Front Office Management
  • Group Management
  • Guest Experience (GEM)
  • Guest Management
  • Housekeeping Management
  • Loyalty Program
  • Maintenance Management
  • Multi-Property
  • OTA Integration
  • Online Booking
  • Payment Processing
  • Rate Management
  • Revenue Management - Multiple Rates & Specials
  • Single / Group Reservations
  • Single Property
  • Spa / Activity Management
  • Third Party Booking
  • Travel Agent Bookings
  • Vacation Rental

NewBook has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

NewBook supports the following languages:

Chinese (Simplified), English, Korean, Russian

NewBook supports the following devices:

Android, iPhone, iPad

NewBook integrates with the following applications:, Facebook, Google Analytics, PayPal, Qlik Sense, Sage Business Cloud Accounting, Slack, Stripe, Vend, Xero

NewBook offers the following support options:

FAQs, Knowledge Base, Phone Support

Related categories

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