Newbook
About Newbook
We're Newbook, your ultimate partner in connected campground, RV park, hotel and hospitality management. We're here to help you find your flow and make your business run like a well-oiled machine, all while creating unforgettable experiences for your guests.
Imagine a world where your day-to-day tasks go smoothly, just like clockwork. With Newbook, that dream becomes a reality. Our magical solution empowers you with top-notch tools that make managing your accommodation business a breeze. From our Property Management Software to our Online Booking System, Channel Manager, Central Reservation System, Enterprise, Self-Service Kiosks, Key Café, and Integrations & Connections – we've got it all covered.
Newbook partners with you to find your flow across your entire business and guest experience. That means you can streamline operations, boost revenue, increase bookings and enhance guest experiences with ease. Get in touch today!
Key benefits of Newbook
Newbook partners with you to find your flow across your entire business and guest experience. With our all-in-one platform, you can streamline operations, increase bookings, drive revenue, and enhance guest experiences effortlessly - and you’ll have the support of our highly trained team, all the way.
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Reviews
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- Industry: Hospitality
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Amazing!
Reviewed on 2017/11/15
Pros
A very easy to use system that was very easy to implement and is great value for money. I love the fact that there are always updates, which means that Newbook are always ahead of the game when it comes to features.
The support team are very friendly and know their stuff and the Wiki and support request features are all great. My favourite features that other systems do not offer is the read receipt of emails sent through the system and the feature suggestions. Once up and running, the direct connection with Airbnb will be
Cons
Direct connections are that are offered are very Australian based and do not fit into the London Hotel & Apartment sector.
Response from Newbook
Hi Jermaine,
Thank you for your recent review of NewBook. We are happy to see everything is going well! We have added some global integrations this year and are always looking to add more. If there are any in particular that you¿re looking for, feel free to add a feature suggestion so others can vote and the team can review your requests.
Best Regards,
The NewBook Team
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ultimate Support, Listening Development Team, Endless Features and Flexibility
Reviewed on 2022/07/27
Nothing short of amazing. Everything from onboarding to now has been brilliant. Free training and...
Nothing short of amazing. Everything from onboarding to now has been brilliant. Free training and workshops, a wealth of knowledge and a team that makes you feel like you are one of them.
Pros
Everything. From the moment you see the log in screen in the morning you smile. The support are amazing and will always assist you. The features and customisation will allow you to find a way to make it work how you want it to work.
Cons
There are no downsides to NewBook. If you find anything that you think is missing they generally have a way around it or 100 other features that make up for it. No system can be 100% perfect for everyone, but this one is so close you can't measure the gap.
Alternatives Considered
GuestyReasons for Choosing Newbook
The support provided from the previous product was shocking and they charged for it too. Always made it feel like it was our fault when their product was unreliable.Reasons for Switching to Newbook
Newbook seemed more established, more features, more professional, priced well and we were able to do testing so we knew it was right for us. Their support knew what they were talking about which was a massive bonus. I still speak to the sales manager all these years down the track and they still are as helpful as ever.Response from Newbook
Hi James,
Thank you for leaving such an incredible review and sharing your experience with NewBook. It's been so wonderful to see your operational improvements since implementing NewBook.
Thanks for being a valued member of the NewBook family!
Kind Regards,
The NewBook Team.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
NOT user friendly
Reviewed on 2024/07/11
The mandatory trainings were nothing but listening to somebody talk through the system. There was...
The mandatory trainings were nothing but listening to somebody talk through the system. There was no hands on interactive training or training that actually pertained to the systems we needed to utilize. Any question during the training was met with unfriendly and curt response. The system itself is beyond unfriendly to use. Airbnb app or a spreadsheet is much easier to maneuver. We would highly recommend looking for another booking platform besides Newbook.
Pros
The calendar interface with the guest is ok
Cons
The experience with Newbook was very frustrating. We were never able to get the program to work with our hybrid business model of private/public reservations, despite being promised it would. After many many hours of training, emails, and customer service calls we decided to cancel the subscription and then continued to receive billings.
Response from Newbook
Hi Tiffany, Thank you for your review. This isn’t the usual feedback we hear from our customers, so we're sorry to hear about your experience with Newbook. We understand Customer Success has been actively collaborating with you to offer personalized training and assistance, so we will share this feedback with our team.
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
We happily became totally captive !
Reviewed on 2022/06/13
Newbook has become a part of our daily life. The customer support is quick and efficient; they...
Newbook has become a part of our daily life. The customer support is quick and efficient; they consider our feedback and release new features accordingly. We could not see ourselves managing a camp ground without this software. Everything is done through newbook from making reservations to communication between the different teams for housekeeping and maintenance tasks. This has allowed us to improve our own customers experience dramatically !
Pros
We started using newbook for the reservations management, which is awesome. We now see ourselves using and appreciating a lot more features like the reports and contact management with customers.
We have saved thousands of dollars thanks to the follow up reports and tools !
Cons
Sometimes it takes a bit of time (a few months) before features are perfected. However this is normal when you do "trial and error" instead of waiting for features to be perfect and then never release them !
The pricing might seem a bit high at first, but they can afford to do this as they are the most user friendly software in their category !
Alternatives Considered
RMS CloudReasons for Switching to Newbook
When comparing (and asking friends who were using either one of the 2 or that had used both) we realised Newbook was drastically more user friendly and that the customer support was much better.Response from Newbook
Hi Matilda,
Thanks for sharing your experience with NewBook. It's great to hear that you're continuing to use more features that have helped you streamline your reporting and reduce expenses!
We appreciate your support, and thank you for being part of the NewBook family!
Kind Regards,
The NewBook Team
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Newbook is our doorway to the world.
Reviewed on 2022/02/26
Newbook educates us to adapt or die, a critical aspect of any successful business. We are a very...
Newbook educates us to adapt or die, a critical aspect of any successful business. We are a very small, family owned property and our Guests feedback proves that we show professionalism that is above their expectations. Most of this is due to Newbook features that we use to connect and assist our Guests from the booking confirmation to the thank you sms text upon departure, and the remainder is our high standards and friendly customer service.
Pros
Newbook offers peace of mind reliability, as this cloud based PMS has only gone offline once during the 8 or 9 years that we have been using it. We love the flexibility of chosing the features you wish to use, and also that the company is constantly researching & trialing new technologies to stay ahead of emerging trends. This offers small business owners the capacity to compete alongside the big corporate identities that have the dollars to invest heavily in this field.
Cons
The training videos that are now provided have addressed the only downside to such an extensive system. In the past, searching for help to complete a task that has not been required for some length of time, has proven challenging. Newbook can do so many things that it is sometimes hard to remember how to do it! Please keep the training videos coming as they are a great resource to use rather than calling the customer help line.
Response from Newbook
Hi Sandi Kate,
Thanks for leaving NewBook a 10/10 review. It's great to hear that the reliability and flexibility of the system allow you to create memorable experiences for your guests. You can expect even more innovative features & technology in the future.
Thank you for your ongoing support!
Kind Regards,
The NewBook Team
Newbook FAQs
Below are some frequently asked questions for Newbook.Q. What type of pricing plans does Newbook offer?
Newbook offers the following pricing plans:
- Starting from: US$150.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Not Available
Contact NewBook for pricing information.
Q. Who are the typical users of Newbook?
Newbook has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Newbook support?
Newbook supports the following languages:
Chinese, English, Korean, Russian
Q. Does Newbook support mobile devices?
Newbook supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Newbook integrate with?
Newbook integrates with the following applications:
3CX, Act-On, Attache, Bepoz, Calumo, Clover, CustomerGauge, Google Analytics 360, MYOB Acumatica, MYOB Business, Mailchimp, Meta for Business, PayPal, PriceLabs, Properly, Qlik Sense, Reckon One, Sage Accounting, Slack, Stripe, Xero, authorize.net
Q. What level of support does Newbook offer?
Newbook offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)
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