NewBook

Property Management System, Booking Engine & Channel Manager

About NewBook

NewBook is a property management solution, channel manager and universal booking engine designed for property rentals of all types, including hotels, resorts, apartments, holiday parks, and marinas. With NewBook, businesses can manage reservations and cancellations, integrated with world's leading existing hotel technology across PMSs, CRSs, RMSs, and payment providers, connect with world's leading hotel technology provides across PMSs, CRSs, RMSs and payment systems, monitor real-time data, as well as promote additional revenue opportunities.

NewBook’s property management features enable businesses to manage accommodations and appointments, as well as provide cancellation insurance and payment plans directly through their website. Companies can use NewBook to create a personalized front desk that displays goals and statistics, and can even be customized to align with company branding.

NewBook’s universal booking engine enables businesses to manage all of their reservations from a centralized online portal. Users can accept online payments, track abandoned bookings, and set flexible tariffs according to customer demand. Businesses can create targeted marketing campaigns to upsell activities and extras, as well as communicate with guests via email and SMS. Users can integrate NewBook’s booking engine directly into their company website, which expedites the reservation process for customers.

NewBook's Channel Manager help businesses connect with major online travel agents (OTAs). This allows you to change your availability and tariffs in NewBook and see them update instantly and in real-time in your linked OTAs. You also can maximise your online exposure through integrations with other third-party channel managers to connect to hundreds of Online Travel Agents.

NewBook also provides users with integrated customer relationship management (CRM) tools designed to help businesses manage their contacts and increase conversions. With NewBook, companies can set automatic reminders for lead follow-ups, track billable hours, as well as send and store eSignatures. NewBook also offers automated surveys and performance reports with real-time data.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to NewBook

Key benefits of NewBook

Manage bookings easily, connect with all of the major online travel agents, boost hotel direct bookings with an embedded booking engine, deal with booking enquiries, questions and more tasks with A.I. guest assistant.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany, United Kingdom, India, Japan, Mexico, New Zealand, United States

Supported Languages

Chinese, English, Korean, Russian

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to NewBook

Images

NewBook Software - newbook_platform_on_mobile
NewBook Software - newbook_platfomr_on_desktop
NewBook Software - newbook_guest_assistant_on_mobile
NewBook Software - newbook_app
NewBook Software - newbook_tourism_technology_platform
NewBook Software - newbook_booking_engine
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NewBook Software - newbook_platform_on_mobile NewBook Software - newbook_platfomr_on_desktop NewBook Software - newbook_guest_assistant_on_mobile NewBook Software - newbook_app NewBook Software - newbook_tourism_technology_platform NewBook Software - newbook_booking_engine

Features

Total features of NewBook: 128

  • API
  • Access Controls/Permissions
  • Accounting
  • Activities Booking
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Attendance Management
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Booking Notes
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Cash Management
  • Catering Management
  • Channel Analytics
  • Channel Management
  • Client Portal
  • Commission Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Discount Management
  • Dorms
  • Dynamic Pricing
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Management
  • Event Management
  • Extended Stay
  • Facility Management
  • Facility Scheduling
  • Faculty/Staff Management
  • Financial Analysis
  • For Campgrounds
  • For Summer Camps
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • Group Reservations
  • Guest Check-in/Check-out
  • Guest Communications
  • Guest Experience Management
  • Housekeeping Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Kill Switch
  • Lead Management
  • Loyalty Program
  • Maintenance Management
  • Maintenance Scheduling
  • Marketing Automation
  • Mobile Access
  • Monitoring
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Channel Sync
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multi-Property
  • Online Booking
  • Online Forms
  • Online Payments
  • Online Registration
  • Online Reservations
  • Owner Statements
  • Parent Portal
  • Payment Processing
  • Permit Management
  • Point of Sale (POS)
  • Price Optimization
  • Private Rooms
  • Program Management
  • Promotions Management
  • Rate Management
  • Real Time Data
  • Real-time Updates
  • Registration Management
  • Reminders
  • Rental Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Reservations Management
  • Restriction Management
  • Revenue Management
  • Reviews Management
  • Room Booking
  • Room Inventory
  • SMS Messaging
  • Scheduled / Automated Reports
  • Scheduling
  • Self Service Portal
  • Single Property
  • Site Maps
  • Site Reservation Management
  • Spa/Activity Management
  • Task Management
  • Task Scheduling
  • Template Management
  • Third Party Booking
  • Third Party Integrations
  • Transaction History
  • Utility Billing
  • Vendor Management
  • Website Integration
  • WordPress Integration
  • Work Order Management

Alternatives

RMS Cloud

4,4
#1 Alternative to NewBook
RMS is a flexible and scalable cloud-based property management solution designed to help hospitality operators increase...

Hotelogix

4,3
#2 Alternative to NewBook
Hotelogix is a cloud based hotel management system that helps small and mid-sized hotels manage their operations and...

ReservationKey

4,9
#3 Alternative to NewBook
ReservationKey is a reservation & booking management solution for vacation rental businesses, bed & breakfasts, hotels,...

Lobby PMS

4,8
#4 Alternative to NewBook
LobbyPMS is the perfect software for different types of accommodations as Hotels, hostels, apartments, glamping,...

Reviews

Overall rating

4,8 /5
(28)
Value for Money
4,3/5
Features
4,6/5
Ease of Use
4,6/5
Customer Support
4,8/5

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Showing 5 reviews of 28
Jermaine W.
Overall rating
  • Industry: Hospitality
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Amazing!

Reviewed on 2017/11/15

Pros

A very easy to use system that was very easy to implement and is great value for money. I love the fact that there are always updates, which means that Newbook are always ahead of the game when it comes to features.

The support team are very friendly and know their stuff and the Wiki and support request features are all great. My favourite features that other systems do not offer is the read receipt of emails sent through the system and the feature suggestions. Once up and running, the direct connection with Airbnb will be

Cons

Direct connections are that are offered are very Australian based and do not fit into the London Hotel & Apartment sector.

Response from NewBook

Hi Jermaine,

Thank you for your recent review of NewBook. We are happy to see everything is going well! We have added some global integrations this year and are always looking to add more. If there are any in particular that you¿re looking for, feel free to add a feature suggestion so others can vote and the team can review your requests.

Best Regards,
The NewBook Team

Pelin U.
Overall rating
  • Industry: Hospitality
  • Company size: 10 000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

NewBook combines multiple booking channels for us

Reviewed on 2020/11/26

NewBook is pretty fine to meet our needs in multiple channel booking management and helps us avoid...

NewBook is pretty fine to meet our needs in multiple channel booking management and helps us avoid multiple bookings and update the availability in all online sales channels as well as in our website and this way we avoid multiple bookings and helps us save time in booking operations.

Pros

Management of all reservation channels is really a hard operation especially if you have a website that already has a huge demand and always there is the risk of multiple bookings or delays in updating the room availability. NewBook solves our multiple channel reservation problem along with the reservations in our website so that whenever we accept a booking through a particular sales channel, Newbook reflects it to all other remaining channels as well as our website.

Cons

NewBook neither cover our requirements in-hotel facility reservation side like SPA bookings nor helps us to provide digitization in providing access to our other services such as room service. That would be better to have a version that covers the in-hotel service portfolio along with multi-channel room booking management.

Alternatives Considered

Hotelogix and ReservationKey

Reasons for Choosing NewBook

NewBook is better with its feature to manage multiple sales channels along with our website which was the dominant factor in our switch.

Switched From

ReservationKey

Reasons for Switching to NewBook

Multiple sales channel management module of NewBook was much more better then the others.

Response from NewBook

Hi Pelin,

Thank you so much for sharing your experience with NewBook! We appreciate your feedback and we're very happy to hear you're enjoying using our system.

Please feel free to add your suggestions for hotel management features to our Feature Suggestion page - our team is constantly reviewing votes and requests for future development!

Kind regards,
The NewBook team

Heidi C.
Overall rating
  • Industry: Hospitality
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fantastic Product

Reviewed on 2021/12/16

The implementation of Newbook has helped with our time management, processes and sales.

The implementation of Newbook has helped with our time management, processes and sales.

Pros

Easy to use, affordable and the staff at Newbook are extremely friendly, helpful and experienced.

Cons

As we have not been with Newbook for very long there is nothing that comes to mind at this time.

Alternatives Considered

RMS Cloud

Reasons for Switching to NewBook

As we are a small caravan park therefore it was mainly the cost. We also had a couple of good reviews about Newbook from friends and other businesses.

Response from NewBook

Hi Heidi,

Thank you for sharing your review of NewBook! It's great to hear that you've enjoyed your experience so far, and we can't wait to keep delivering valuable features to you.

We hope you have a happy holiday season!

Kind Regards,
The NewBook Team

Prasad K.
Overall rating
  • Industry: Hospitality
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Very unprofessional team ,

Reviewed on 2019/04/15

Initially they were good, but later sales people sold me expensive version but it was totally not...

Initially they were good, but later sales people sold me expensive version but it was totally not value for money.
Support system is very bad specially when you have issues.It is not supported by lot of websites.

Pros

Payment system integration, and taking payment is very easy

Cons

Support very poor , very complex to use , do not provide connection to lot of websites

Response from NewBook

Hi Prasad,

It is disappointing to see that you are posting this incorrect review of NewBook on Capterra. Our team provided solutions to all of your needs and complex requirements. Our system can be either easy or complex depending on how complex your individual property/rate setup is. As a property management system NewBook has a large number of OTA's directly connected such as Expedia Group, Hotels.com, Booking.com, AirBnB, HomeAway, TripAdvisor, Trip.com Agoda, Lido and many others but we never promoted to have hundreds like a separate channel manager would, i.e Siteminder (which we also support). If posting a bad review is an attempt to avoid paying your outstanding bills I can assure you we do not operate that way and are confident potential clients will see the large number of positive reviews and know we really do take care of our clients and offer top notch service and support.

Regards, Shaye Illich
Business Development Manager

Paul R.
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Newbook at Lakes Main Holiday Park

Reviewed on 2021/10/12

Intergration and time saving plus less room for error. Support staff and assistance is absolutely...

Intergration and time saving plus less room for error. Support staff and assistance is absolutely first class - nothing is a hassle, every single time we have called they have been fantastic. That really says a lot to me as a person whose been in numerous businesses over 21 yrs.

Pros

Simple enough to use, very visual and easy to customise. It offers excellent tutorial videos and Newbook seem to be continually adding features/new capabilities.

Cons

Unsure. I really don't have any major gripes with it at this point..

Alternatives Considered

RMS Cloud

Reasons for Choosing NewBook

Referred from another Park Owner - the old system was exactly that - old

Reasons for Switching to NewBook

Suggested to me by a friend who owns a Park and he is using RMS but said Newbook better and he is considering switching.

Response from NewBook

Hi Paul,

Thank you for sharing your experience with NewBook so far! It's great to hear that you're saving time, finding the system easy to learn and that our support team are doing such a great job.

Thanks again for the review!

Kind Regards,
The NewBook Team

Showing 5 reviews of 28 Read all reviews

NewBook FAQs

Below are some frequently asked questions for NewBook.

NewBook offers the following pricing plans:

  • Starting from:
  • Pricing model: Free Version, Subscription
  • Free Trial: Not Available

Contact NewBook for pricing information.

NewBook has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

NewBook supports the following languages:

Chinese, English, Korean, Russian

NewBook supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

NewBook integrates with the following applications:

3CX, Act-On, Attache, Authorize.Net, Bepoz, CALUMO, Clover, CustomerGauge, Facebook for Business, Google Analytics, Lightspeed POS, MYOB Advanced, MYOB Business, Mailchimp, PayPal, PriceLabs, Properly, Qlik Sense, QlikView, QuickBooks, Reckon One, Sage Business Cloud Accounting, Slack, Stripe, Vend, Xero

NewBook offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)

Related categories

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