Trip Master

Trip Master

Transit management software

4.5/5 (93 reviews)

Trip Master Overview

Trip Master is a transit management software which supports paratransit, demand-response and NEMT (non-emergency medical transport) operations with features such as automated scheduling, reservations management, automated vehicle location, mapping, reporting, and billing. Trip Master's full-service transit suite also includes interactive voice response (IVR) technology, rider ticketing, an online rider portal, and a vehicle maintenance module.

Trip Master’s automated scheduling engine, with customizable scheduling settings, helps users create realistic and accurate schedules automatically. To enhance on-time performance, Trip Master provides users with the tools to calculate and build schedules which minimize drive time, vehicle miles and fuel consumption. From a centralized reservations management screen, users can manage dispatch activity, view route maps, track vehicles, and make on-the-fly route changes.

To increase job efficiency, Trip Master supports automated vehicle locator technology, which offers a visual display showing users the current location, speed, and capacity of their entire fleet. Real-time dispatch updates allow users to manage last-minute schedule changes, while color-coding keeps users aware of their on-time performance. A detailed mapping engine gives users a visual display of rides and routes, showing turn-by-turn directions, with accurate real-time data reflecting new or closed roads and other critical information.

Trip Master also incorporates a detailed reporting and billing engine, IVR system, and trip broker integration with LogistiCare, MTM, Access2Care, and more. With the vehicle maintenance module, users can also create vehicle service requests, set mileage parameters, and add approved vendors for services.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported Languages

English

Trip Master Reviews

Overall rating
4.5/5
95% positive reviews
52
Excellent
36
Very good
4
Average
1
Poor
0
Terrible
Carol hurst L.

Onslow United Transit System is very pleased with CTS software & the wonderful customer service

Used Daily for 2+ years
Reviewed on 2017/06/16
Review Source: Capterra

more ridership, less revenue miles with the optimization, love the customer service, more bang for your buck, reporting is very easy. Adam Fox and his team makes sure the systems that use CTS are kept up to day with new requirements from NC DOT PTD.

Pros

The software is very user friendly. OUTS uses optimization for scheduling; however, due to our geography and demographics; we also need to do some manual scheduling. OUTS has increased ridership and lowered revenue miles. The attention CTS staff provides users is implacable. Their team is on top of all issues 24 hours a day. If there is a problem and we call customer service, someone (person) answers the phone and is able to provide assistance. They follow up continuously until the problem is fixed. CTS has a number of reports available and they are ALWAYS willing to assist us in new reports. The CTS Team knows and understands rural transit needs and is always working to the better program. One more note. This software is affordable and reliable. OUTS also has the IVR module and Tablets. The tablets is the best. No more paper manifests. I can't say enough about the quality of the CTS software.

Cons

Would love to do 100% optimization but I realize that is not going to happen in Onslow County. We have to many variables.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Tammy R.

I have used this in conjunction with a transportation company for the past 2 years.

Used Daily for 1+ year
Reviewed on 2018/04/19
Review Source: Capterra

As a brokerage Call Center, this has increased the transportation Coordination immensely in our community. The customers reap the benefits.

Pros

We have found this to be easy to use as well as improving efficiency. The customer support has been immediate and great. This software has eliminated a lot of inefficient work that we used to do that is now computer generated. The reports are wonderful, precise and can offer a plethora of data in many formats. This is great when generating reports for a variety of finding sources. I like that once a customer is in the system, they stay in whether active or inactive. Our customers come and go all the time. Great feature.

Cons

There are several different ways to enter information, so at first, it's a little daunting when trying to learn the system.

Response from CTS Software

Tammy, thank you so much for your kind words. It has been a pleasure working with you and the multiple agencies you are involved with. We look forward to growing with you and these agencies and providing more tools to help you improve efficiency and communication.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Eileen S.

Excellent customer service, good an updating platform with newer features.

Used Daily for 2+ years
Reviewed on 2018/04/19
Review Source: Capterra

Daily I get benefits from the software.

Pros

Clearly designed for the rural transit/paratransit industry. Ability to search, report, customize reports, and overall user friendly the software is even for the newest user.

Cons

Lack of ability to look up reservations by City/Village that someone is coming from or going to. Lack of ability to text riders, and/or do mass notification about inclement weather or holidays closings. Other dislike, cost of downloading application onto tablet, as well as the restrictions on the number of logins/seats, especially given the monthly cost that we pay.

Response from CTS Software

Eileen,

Thank you so much for your review. I am happy to say, we added the ability to do text message reminders last week and we hope this will be a big help to you and your team. We will continue to work on the other suggestions and will let you know when they are released. Have a wonderful week.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
James P.

Has been a great experience and has made tracking our mileage simple.

Used Daily for 6-12 months
Reviewed on 2017/06/01
Review Source: Capterra

We have received a more efficient work flow and can operate with the confidence of not leaving a rider stranded with out a ride. Our truly biggest savings is the data entry of miles that we have to log for our records this alone saves us 10 hours a day.

Pros

CTS has slashed the time it takes to fill out state required reports and the time that it takes for us to bill clients. Has also given me the ability to track buses in real time. CTS has also taken the load off of our dispatchers trying to remember where our vans are and what riders still need to be picked up.

Cons

We do wish that the auto scheduler worked a little more efficiently. The auto scheduler works great if you are picking up one client at a time from one area, but when you want to pick up multiple clients from say the same small town around the same time. It wants to dispatch a van for each of the riders instead of picking them up with one bus.

Response from CTS Software

Thank you James for your review. It is wonderful that you save a minimum of 10 hours per day from having to log miles. I also want to thank you for the insight you have given us on the need to work on the auto scheduler feature. We will continue to work to improve this feature with your input. Thank you again.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Inez C.

Software is easy to use and customer service is always there to help whenever you need them.

Used Daily for 2+ years
Reviewed on 2018/04/20
Review Source: Capterra

Pros

The fact that it is cloud based and I can work from anywhere. Reports are easy to use and it is easy to train new employees .

Cons

The only thing that I wish could be updates for our program is, I wish we didn't have to use the mouse so much when creating trips. If you are going to a different site I wish the box would be opened up when you get to the site and not have to use the mouse to get to the box you are working on. In CTS's old system you could tab and go. Now you have to use the mouse.

Response from CTS Software

Inez,

Thank you so much for your review and for being a loyal customer of CTS for many years. I wanted to follow up and let you know that we are redesigning the reservation screen at this time and we will be certain that the system tabs through the pages in a logical manner to minimize the use of your mouse. Thanks again and have a great day.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Trip Master Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact CTS Software for detailed pricing information.

Trip Master Features

  • Automatic Notifications
  • Data Import/Export
  • GPS
  • Location Tracking
  • Real Time Data
  • Real Time Updates
  • Reporting & Statistics
  • Route Optimization

  • API
  • Activity Dashboard
  • Billing & Invoicing
  • Delivery Tracking
  • Dispatch Management
  • Email Notifications
  • Geographic Maps
  • Order Management
  • Real Time Monitoring
  • Shipping Management
  • Status Tracking
  • Third Party Integration

Additional information for Trip Master

Key features of Trip Master

  • Automated scheduling
  • Bill, report & manifest export
  • Bus mileage optimization
  • Color coding
  • Customizable notifications
  • Customizable reports
  • Customizable scheduling settings
  • Demand-response reservations
  • Detailed mapping engine
  • Drive time & mileage calculations
  • Driver data
  • Driver logs
  • Driver time optimization
  • Electronic manifests/trip sheets
  • Electronic signature capture
  • Electronic vehicle inspections
  • Finance reports
  • Fleet management
  • GPS
  • History tracking
  • IVR
  • Incident tracking
  • Integrated voice response system
  • Location tracking
  • Messaging
  • Mileage parameter setting
  • Mileage tracking
  • Mobility needs management
  • Multiple route support
  • On-the-fly changes to rides & routes
  • Online rider portal
  • Parascope app
  • Paratransit management
  • Pickup/drop off odometers & times
  • Planning reports
  • Planning tools
  • Real-time data
  • Real-time dispatch updates
  • Real-time simulation
  • Recurring reservations
  • Reporting & statistics
  • Reservation management
  • Ride capacity management
  • Ride requests
  • Rider ticketing
  • Route management
  • Route optimization
  • Routing
  • Task tracking
  • Time line tracking
  • Trip broker integration
  • Turn-by-turn directions
  • Vehicle maintenance
  • Visual display of vehicle attributes & driver behavior

Benefits

  • Trip Master’s mobile app, ParaScope, gives drivers the flexibility to communicate with dispatchers from the road, with electronic trip sheets, vehicle inspections, signature capture, and more.

  • An integrated voice response (IVR) system allows users to contact passengers automatically the day before or on the day of their scheduled ride, aiming to decrease the number of no-shows.

  • Users can manage ride requests and rider delegates through Trip Master’s online rider portal.

  • A detailed reporting and billing engine helps give users valuable insight into management, finance, planning, and customer attribute data, and also helps users manage Statewide Medicaid billing processes.

  • Trip Master’s mapping engine gives drivers quick access to accurate, real-time information on rides and routes, showing closed roads, speed limit restrictions, and other critical information.

  • Trip Master FAQs

    Below are some frequently asked questions for Trip Master.

    Q. What type of pricing plans does Trip Master offer?

    Trip Master offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Available

    Contact CTS Software for detailed pricing information.

    Q. What are the main features of Trip Master?

    Trip Master offers the following features:

    • Automated scheduling
    • Bill, report & manifest export
    • Bus mileage optimization
    • Color coding
    • Customizable notifications
    • Customizable reports
    • Customizable scheduling settings
    • Demand-response reservations
    • Detailed mapping engine
    • Drive time & mileage calculations
    • Driver data
    • Driver logs
    • Driver time optimization
    • Electronic manifests/trip sheets
    • Electronic signature capture
    • Electronic vehicle inspections
    • Finance reports
    • Fleet management
    • GPS
    • History tracking
    • IVR
    • Incident tracking
    • Integrated voice response system
    • Location tracking
    • Messaging
    • Mileage parameter setting
    • Mileage tracking
    • Mobility needs management
    • Multiple route support
    • On-the-fly changes to rides & routes
    • Online rider portal
    • Parascope app
    • Paratransit management
    • Pickup/drop off odometers & times
    • Planning reports
    • Planning tools
    • Real-time data
    • Real-time dispatch updates
    • Real-time simulation
    • Recurring reservations
    • Reporting & statistics
    • Reservation management
    • Ride capacity management
    • Ride requests
    • Rider ticketing
    • Route management
    • Route optimization
    • Routing
    • Task tracking
    • Time line tracking
    • Trip broker integration
    • Turn-by-turn directions
    • Vehicle maintenance
    • Visual display of vehicle attributes & driver behavior

    Q. Who are the typical users of Trip Master?

    Trip Master has the following typical customers:

    Large Enterprises, Mid Size Business

    Q. What languages does Trip Master support?

    Trip Master supports the following languages:

    English

    Q. What type of pricing plans does Trip Master offer?

    Trip Master has the following pricing plans:

    Subscription

    Q. Does Trip Master support mobile devices?

    Trip Master supports the following devices:

    Android

    Q. What other apps does Trip Master integrate with?

    Trip Master integrates with the following applications:

    Google Maps

    Q. What level of support does Trip Master offer?

    Trip Master offers the following support options:

    FAQs, Online Support, Phone Support