About TripMaster

Trip Master is a transit management software which supports paratransit, demand-response and NEMT (non-emergency medical transport) operations with features such as automated scheduling, reservations management, automated vehicle location, mapping, reporting, and billing. Trip Master's full-service transit suite also includes interactive voice response (IVR) technology, rider ticketing, an online rider portal, and a vehicle maintenance module.

Trip Master’s automated scheduling engine, with customizable scheduling settings, helps users create realistic and accurate schedules automatically. To enhance on-time performance, Trip Master provides users with the tools to calculate and build schedules which minimize drive time, vehicle miles and fuel consumption. From a centralized reservations management screen, users can manage dispatch activity, view route maps, track vehicles, and make on-the-fly route changes.

To increase job efficiency, Trip Master supports automated vehicle locator technology, which offers a visual display showing users the current location, speed, and capacity of their entire fleet. Real-time dispatch updates allow users to manage last-minute schedule changes, while color-coding keeps users aware of their on-time performance. A detailed mapping engine gives users a visual display of rides and routes, showing turn-by-turn directions, with accurate real-time data reflecting new or closed roads and other critical information.

Trip Master also incorporates a detailed reporting and billing engine, IVR system, and trip broker integration with LogistiCare, MTM, Access2Care, and more. With the vehicle maintenance module, users can also create vehicle service requests, set mileage parameters, and add approved vendors for services.

Key benefits of TripMaster

  • Trip Master’s mobile app, ParaScope, gives drivers the flexibility to communicate with dispatchers from the road, with electronic trip sheets, vehicle inspections, signature capture, and more.

  • An integrated voice response (IVR) system allows users to contact passengers automatically the day before or on the day of their scheduled ride, aiming to decrease the number of no-shows.

  • Users can manage ride requests and rider delegates through Trip Master’s online rider portal.

  • A detailed reporting and billing engine helps give users valuable insight into management, finance, planning, and customer attribute data, and also helps users manage Statewide Medicaid billing processes.

  • Trip Master’s mapping engine gives drivers quick access to accurate, real-time information on rides and routes, showing closed roads, speed limit restrictions, and other critical information.

  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English

    Images

    The automated vehicle locator allows users to see their entire fleet’s current location
    The flexible reservations system allows users to create same day or future reservations
    Trip Master’s detailed mapping engine is updated quarterly to reflect new or closed roads, speed limit adjustments, and other critical information
    All Trip Master reports, bills, and manifests are exportable in multiple formats
    Stay within ride capacity while meeting individual mobility needs
    Create realistic, accurate schedules with Trip Master's automated scheduling engine
    The ParaScope app for Trip Master connects the road with the office, helping drivers and dispatchers communicate safely and efficiently
    View 8 more
    TripMaster video
    TripMaster screenshot: The automated vehicle locator allows users to see their entire fleet’s current location TripMaster screenshot: The flexible reservations system allows users to create same day or future reservations TripMaster screenshot: Trip Master’s detailed mapping engine is updated quarterly to reflect new or closed roads, speed limit adjustments, and other critical information TripMaster screenshot: All Trip Master reports, bills, and manifests are exportable in multiple formats TripMaster screenshot: Stay within ride capacity while meeting individual mobility needs TripMaster screenshot: Create realistic, accurate schedules with Trip Master's automated scheduling engine TripMaster screenshot: The ParaScope app for Trip Master connects the road with the office, helping drivers and dispatchers communicate safely and efficiently

    Features

    Total features of TripMaster: 47

    • Alerts/Notifications
    • Automated Scheduling
    • Availability Management
    • Billing & Invoicing
    • Bus Mileage Optimization
    • Communication Management
    • Customer Management
    • Customizable Reports
    • Data Import/Export
    • Demographic Data
    • Dispatch Management
    • Driver Logs
    • Driver Management
    • Electronic Signature
    • Employee Management
    • Fixed Route Management
    • Fleet Management
    • Fuel Management
    • GPS
    • Historical Reporting
    • IVR / Voice Recognition
    • Incident Management
    • Inspection Management
    • Live Driver Tracking
    • Location Tracking
    • Maintenance Management
    • Mileage Tracking
    • Multiple Route Support
    • Paratransit Management
    • Planning Tools
    • Real Time Data
    • Real Time Simulation
    • Real-time Updates
    • Recurring Tasks
    • Reporting & Statistics
    • Reservations Management
    • Route History
    • Route Management
    • Route Optimization
    • Routing
    • Scheduling
    • Self Service Portal
    • Statistics
    • Support Ticket Management
    • Task Progress Tracking
    • Timeline Management
    • User Management

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    Reviews

    Overall rating

    4,5 /5
    (93)
    Value for Money
    4,4/5
    Features
    4,3/5
    Ease of Use
    4,4/5
    Customer Support
    4,7/5

    Already have TripMaster?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 93
    Monica W.
    Overall rating
    • Industry: Transportation/Trucking/Railroad
    • Company size: 11-50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Awesome Support, Assistance, and Software!!

    Reviewed on 2019/05/24

    Trip Master allows us to function with our rural transportation agency, communicate with the "Big...

    Trip Master allows us to function with our rural transportation agency, communicate with the "Big Dogs" and stay in the game!

    Pros

    Love the support and assistance that you get when you need it. They know your needs and are great at assisting and teaching to better enhance your company.

    Cons

    The thing with CTS Software is that if there is something you don't like, or a need not being met and if they can work it, change it or fix it.....consider it done!!

    Larry S.
    Overall rating
    • Industry: Government Administration
    • Company size: 51-200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    A must for public transportation

    Reviewed on 2019/12/13

    It reduced the amount of time it took me to complete reports. It is a very user friendly system,...

    It reduced the amount of time it took me to complete reports. It is a very user friendly system, and tech support respond quickly. You can create custom reports for upper management with ease, and its very affordable compared to other software.

    Pros

    The ability to track live data from the vehicles using the tablet based operating software. Office staff can send updates to vehicles by the click of a button. Producing management statistics and DOT required reports is simple, and information is accurate.

    Cons

    Our agency likes everything. It has increased the amount of people we can schedule for transportation, and reduced stress for office staff completing complex data reports.

    Jenny G.
    Overall rating
    • Industry: Government Relations
    • Company size: 501-1 000 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    It took about 10 days to figure out the things that pertained to what I do for my job.

    Reviewed on 2018/05/08

    It is easier to use than the previous one I was using for 5 years. Once you learn it, it gets...

    It is easier to use than the previous one I was using for 5 years. Once you learn it, it gets easier.

    Pros

    I like the different features that let me cancel multiple rides. I also like how I can hide things I don't need to see for the day, i.e. Admin Cancel, suspended, rider cancel, etc. I like that I can log on every day and not need special ID's or numbers like our old software did.

    Cons

    Personally, I REALLY think that Quick Help manuals should be left and not just some link in an email to print up dozens of pages for said manuals. If companies are spending a LOT of money for this software, they need a little bang for their buck. Some features are not that easy to use, or if you mess up scheduling a trip, you can't go into the EDIT and delete it that way. you have to go into the day of trip, click all these buttons and THEN cancel it. When you've got a client on the phone, they and us do not have extra time to wait while we fumble around fixing or deleting things.

    Response from CTS Software

    Jenny,

    I want to thank you for your feedback and please know that we value any input we can get from our customers. I am sorry to hear that the system took longer to learn than anticipated and we are actually in the process of revising many of the primary pages to make them easier to learn and use. We are also updating our manual and when it is complete I will be sure that a bound copy is mailed to your attention. I know our trainers reach out back in May to try and schedule some follow up training but if there is anything we can do to help you get more comfortable with TripMaster please don't hesitate to give us a call. Thanks.

    Marie R.
    Overall rating
    • Industry: Transportation/Trucking/Railroad
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    CTS is the best.

    Reviewed on 2019/05/17

    It was easy to learn and use.

    It was easy to learn and use.

    Pros

    The scheduling part. And how easy it is to learn and use.

    Cons

    The breakdowns business can’t run without it.

    Caryn M.
    Overall rating
    • Industry: Facilities Services
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great software, easy to use

    Reviewed on 2019/05/17

    So far so good. I haven't had any issues at all.

    So far so good. I haven't had any issues at all.

    Pros

    Very easy to use, customer support staff always available

    Cons

    A bit more difficult to enter subscription trips than previous software I've used

    Response from CTS Software

    We are excited to hear your evaluation of TripMaster is "easy to use". There has been a lot of love and care put in to the design and look to make it just that. Thank you Caryn.

    We are very interested in discussing how we could improve the subscription trips entry for you.

    Showing 5 reviews of 93 Read all reviews

    TripMaster FAQs

    Below are some frequently asked questions for TripMaster.

    TripMaster offers the following pricing plans:

    • Starting from: US$125,00
    • Free Trial: Available

    Contact CTS Software for detailed pricing information.

    We do not have any information about TripMaster features

    TripMaster has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    TripMaster supports the following languages:

    English

    TripMaster supports the following devices:

    Android (Mobile)

    TripMaster integrates with the following applications:

    Google Maps

    TripMaster offers the following support options:

    Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for TripMaster.