FIELDMOTION

FIELDMOTION

Field service management solution

4.7/5 (15 reviews)

FIELDMOTION Overview

Fieldmotion is a cloud-based field service management software which offers a digital field-worker solution with online scheduling, appointments and invoices, as well as customer relationship management, assets and stock management technology. Fieldmotion provides quick and central access to all important field service information, including finances, forms, and reports.

Fieldmotion’s appointment management tools allow users to create, dispatch and organize field-based jobs using job form templates and time & location tracking technology. Native mobile apps for iOS and Android give users the flexibility to create jobs on the move, but users can also create jobs through their CRM system, email import, or API calls, as well as from one of the 750+ apps which integrate with Fieldmotion through Zapier.

Automated scheduling tools help users calculate optimal routes and workflow, while Fieldmotion’s CRM system allows users to centralize customer information and communication, including all notes, files, and work history. A customer portal gives customers instant access to live work updates, work reports, and recorded history. Asset and stock management capabilities enable users to track and manage their assets, machinery, and stock.

Invoice management tools help users generate and send detailed customer invoices within moments of a job being completed. Users can manage invoicing and accounting data through Xero, Quickbooks and Sage integrations. Fieldmotion reports also give users insight into work costs, labor, stock use, and budget status.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, Europe, Middle-East and Africa, United Kingdom, United States

Supported Languages

Arabic, Dutch, English, Finnish, French and 9 others, German, Indonesian, Irish, Italian, Japanese, Norwegian, Polish, Spanish, Swedish

FIELDMOTION Reviews

Overall rating
4.7/5
100% positive reviews
11
Excellent
4
Very good
0
Average
0
Poor
0
Terrible
Laura M.

Generally a good software to use. If we had more time to explore it, it could be great for us.

Used Daily for 2+ years
Reviewed on 2017/12/19
Review Source: Capterra

Less paper used
Less paperwork to handle, manage and file
Quicker response details on jobs completed
More efficient administration
Easier recall of past job details when requested
Better efficiency for site guys on Health & Safety

Pros

Being able to quickly search for a work order and the visual aspect of jobs that are complete, nearing the deadline and past the deadline with the use of the traffic light system.

Cons

When changes are made to the software by Fieldmotion, the end user is not notified.
When something goes wrong/doesn't work for the user then help is asked for and eventually the user is told that the problem is "rectified" and that it should not happen again, but it does. The user is never told what actually went wrong. We have found that every time a change is made in the software that we use, it affects the running of it on our end. This has caused disruption on our daily work schedules when issues like this occur.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Johnny M.

Easy to use

Used Daily for 2+ years
Reviewed on 2018/06/14
Review Source: Capterra

Pros

Before using Fieldmotion we were inundated with paperwork. Keeping track of all our service agreements and contracts with specific companies was not only time consuming but it was counterproductive. Since integrating Fieldmotion into our business we no longer have to chase paperwork! Everything is logged, from start to finish and means each job has complete accountability!
We have saved 4 hours minimum a day on administration work and this has left us with more time focusing on expanding our business and exploring new opportunities, something that we would not have had time to properly focus on if we had not got Fieldmotion!

Cons

No real cons, Fieldmotion staff are always helpful. Rep has been a great help in getting us set up from day one.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Kim C.

Flexible, easy to use and great customer service

Used Daily for 2+ years
Reviewed on 2017/12/14
Review Source: Capterra

Pros

We have used Fieldmotion for some key contracts and have found the system flexible, easy to use and reliable. Any issue is resolved within hours and Jerome has been great at helping our company to use Fieldmotion in a number of different ways and providing demo's to potential clients. Fieldmotion is a core business tool across two of our four divisions and we are working to utilise more of it's ever expanding capabilities. The service provided is second to none and I'd have no issues recommending the company or product to anyone.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Wallace C.

Fieldmotion is our second SMS that we have implemented and was definitely worth the changeover

Used Daily for 1+ year
Reviewed on 2017/12/13
Review Source: Capterra

cost benefits and flexibility are priority for us

Pros

ease of use and flexibility of the whole system, giving us the chance to easily design our own forms to suit our business without incurring the huge costs usually associated with development

Cons

has some limitations when handling engineers timesheets, it has the basics right but just not the flexibility reigh now to deal with engineers timebands of when they are working standard hours or overtime hours

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Andrew craig C.

FIELDMOTION AC NEW USERS

Used Daily for 1-5 months
Reviewed on 2016/09/15
Review Source: Capterra

So far the system has been a dream for our office, and field staff, as usual with any new system apprehension is of the highest level however within days the comments of how easy to use it is were coming in, no m,ore waiting for a week and 400 jobs landing on the desk to be sifted through the best was when we measured from receiving a call - job to engineer- job completed- job invoiced took 25 mins in total - never known before within our company !

Pros

the ease of use and the speed of the process, it is also very user friendly for making sure all jobs are status known to all users with the traffic light system.

Cons

not being able to add and subtract certain aspects on the main screens to suit the business module as each will differ rather than be standardized however the team at field motion are always very accommodating to try to help develop your needs if it can be transferable.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

FIELDMOTION Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Contact Fieldmotion directly for detailed pricing information.
https://fieldmotion.com/contact-us

FIELDMOTION Features

  • API
  • Activity Dashboard
  • Activity Tracking
  • Auditing
  • Compliance Management
  • Custom Fields
  • Customizable Reporting
  • Data Import/Export
  • Document Storage
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Monitoring
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Third Party Integration
  • Workflow Management

  • Audit Trail
  • Automatic Notifications

Additional information for FIELDMOTION

Key features of FIELDMOTION

  • Appointment management
  • Asset & machinery management
  • Booking management
  • Budget status tracking
  • Calendar management
  • Cost tracking
  • Customer interaction records
  • Customer management
  • Customer portal
  • Electronic signature
  • Estimate management
  • File management
  • Finance management
  • Forms management
  • Invoice management
  • Item allocation
  • Job scheduling
  • Labor tracking
  • Location management
  • Location tracking
  • Outsourcing management
  • Question types
  • Quote management
  • Real-time job reporting
  • Reporting
  • Service history tracking
  • Status tracking
  • Stock management
  • Stock use tracking
  • Task management
  • Technician management
  • Usage tracking
  • User management
  • Vehicle management
  • Workflow management

Benefits

  • Schedule and assign tasks and appointments to the nearest field worker, plus set up recurring appointments and track job status in real time.

  • Create and manage company assets, track asset rentals, set up maintenance schedules, and monitor costs and income from assets.

  • Generate reports to gain insight into work costs, labour, stock use, and budget status.

  • View status of all jobs within a Gantt chart, including a breakdown by department, skill set and length of time a job is taking.

  • Native mobile apps for iOS and Android give users the flexibility to manage appointments, tasks, stock and assets on the move.

  • FIELDMOTION FAQs

    Below are some frequently asked questions for FIELDMOTION.

    Q. What type of pricing plans does FIELDMOTION offer?

    FIELDMOTION offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Contact Fieldmotion directly for detailed pricing information.
    https://fieldmotion.com/contact-us

    Q. What are the main features of FIELDMOTION?

    FIELDMOTION offers the following features:

    • Appointment management
    • Asset & machinery management
    • Booking management
    • Budget status tracking
    • Calendar management
    • Cost tracking
    • Customer interaction records
    • Customer management
    • Customer portal
    • Electronic signature
    • Estimate management
    • File management
    • Finance management
    • Forms management
    • Invoice management
    • Item allocation
    • Job scheduling
    • Labor tracking
    • Location management
    • Location tracking
    • Outsourcing management
    • Question types
    • Quote management
    • Real-time job reporting
    • Reporting
    • Service history tracking
    • Status tracking
    • Stock management
    • Stock use tracking
    • Task management
    • Technician management
    • Usage tracking
    • User management
    • Vehicle management
    • Workflow management

    Q. Who are the typical users of FIELDMOTION?

    FIELDMOTION has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does FIELDMOTION support?

    FIELDMOTION supports the following languages:

    Arabic, Dutch, English, Finnish, French, German, Indonesian, Irish, Italian, Japanese, Norwegian, Polish, Spanish, Swedish

    Q. What type of pricing plans does FIELDMOTION offer?

    FIELDMOTION has the following pricing plans:

    Subscription

    Q. Does FIELDMOTION support mobile devices?

    FIELDMOTION supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does FIELDMOTION integrate with?

    FIELDMOTION integrates with the following applications:

    QuickBooks, Sage 500, Xero, Zapier

    Q. What level of support does FIELDMOTION offer?

    FIELDMOTION offers the following support options:

    Online Support, Phone Support, Video Tutorials