EasyCall Cloud
About EasyCall Cloud
EasyCall is a cloud-based software designed to help call centers of all sizes manage inbound and outbound calls, recordings, Voice Over Internet Protocol (VoIP) services, and more via a unified portal. The multi-language application offers predictive, progressive, and power dialer, which enables organizations to automate calling and voice recording operations.
The geodialing functionality in EasyCall allows teleoperators to view clients’ data based on geographical parameters. The built-in operator panel enables supervisors to add or remove users, facilitate sending of text messages, faxes, and emails, and streamline caller registration operations. It offers a host of features such as call listening, predictive scoreboard, corrective suggestions, notes, calendar management, and more.
EasyCall’s telemarketing module lets administrators run custom marketing campaigns, define the duration of operations, import and export data in CSV, XLS, XLSX, and other formats, and provide help scripts with product details, questions, and surveys to handle customer queries. Managers can also monitor and gain insights into the performance of agents, campaigns, call flow, and other metrics via real-time reports.
Images
Not sure about EasyCall Cloud?
Compare with a popular alternative
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
RingCentral Contact Center
Bright Pattern
wolkvox
Ameyo
Reviews
Already have EasyCall Cloud?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Information Technology & Services
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
EasyCall Rating
Reviewed on 2019/12/26
Pros
It is software with ease to make and receive calls. The configuration for using Voip helps to make calls faster. There is a feature for transferring calls between extensions and another called "Pendulum", which alternates between calls. For not receive calls, exist a resource for pauses. It possible control the time of work with use the logins accounts.
Cons
When you sign in, it automatically pauses, which can make the user forget and remain paused. In addition, there is no warning that the pause has ended, which may cause inconvenience.
- Industry: Telecommunications
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Connection management tool
Reviewed on 2019/07/16
Pros
The tool has a large and functional database. It is possible to manage calls by year, month, day and hours. The number of incoming calls, among other management activities.
Cons
It has many implementation issues and features. Because it is a java file, it is known to have a hardware failure
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Freedom for your business
Reviewed on 2020/05/07
Pros
The most important feature of the software is the complete cloud implementation of all the functionalities, starting from CRM administration and configuration to the operator seat. This let you assemble a working team in a very smart way no matter if they work in office, in a cowering or from home.
The web user interface is very easy to use for everyone.
The social integration, the predictive and geo dialing let you set up very smart customer interaction workflow.
Cons
The missing feature is the mobile version of the software (but i think the first release is planned in the very near future).
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Easycall Cloud Evaluation
Reviewed on 2019/12/26
Pros
I use easycall for calls, conferences, and servicedesk control, where I can check employee breaks, redirect calls, among other options, easy to use software and good interface.
Cons
I think it should be improved, the reporting part was the only negative point I found.
- Industry: Government Administration
- Company size: 10,000+ Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
A not so easy solution
Reviewed on 2019/11/26
Pros
Ease of use is the main feature of the tool. Great care is taken to develop a good user experience.
Cons
The main issues are with Java and compatibility
EasyCall Cloud FAQs
Below are some frequently asked questions for EasyCall Cloud.Q. What type of pricing plans does EasyCall Cloud offer?
EasyCall Cloud offers the following pricing plans:
- Starting from: €25.00/month
- Pricing model: Subscription
- Free Trial: Not Available
EasyCall offers a free trial, after which it is available at €25/month.
Q. Who are the typical users of EasyCall Cloud?
EasyCall Cloud has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does EasyCall Cloud support?
EasyCall Cloud supports the following languages:
English, Italian, Spanish
Q. Does EasyCall Cloud support mobile devices?
EasyCall Cloud supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does EasyCall Cloud integrate with?
EasyCall Cloud integrates with the following applications:
Telegram, Zapier
Q. What level of support does EasyCall Cloud offer?
EasyCall Cloud offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Chat
Related categories
See all software categories found for EasyCall Cloud.
VoIP Software
